Total 4 Fresh/Entry Level operations engineer job vacancies in Finance / Banking / Insurance category in The Philippines

Responsibilities

• Provide support and guidance to Front Office throughout the documentation/form completion process
• Prepare regular reports for Management review
• Review documentation requirement and completeness
• Ensure all files are stored and maintained accordingly
• Ensure timely processing of static data updating request
• Appropriate and confidential handling of client data and information
• Administer request from internal regulators, internal stakeholders with respect to audit review
• Assist with ad-hoc duties as assigned

Requirements

• Proficient in Microsoft Office

Interested applicants please email your resume to meganng@recruitexpress.com.sg
Megan Ng Su Ting (CEI: R23115059)
Recruit Express Pte Ltd
EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

This is a back-office operations role in a bank’s Card Operations Processing Centre, specifically within the Reconciliation and Investigation Unit. Your main responsibility is to ensure that the bank’s financial records match actual money movement, particularly for credit card transactions.

Responsibilities:
- Daily reconciliation/proofing of General Ledger (GL) and Nostro (Cash accounts) on transactions for Cards Operations Processing Centre
- Escalation of outstanding items for the day, and age items for both Nostro and General Ledger (GL)
- Invoice reconciliation"


(A) Key Duties Explained:
- Daily Reconciliation of Accounts: You will compare and match bank records (General Ledger) with actual cash balances (Nostro accounts) to ensure there are no discrepancies. Think of this as daily “balancing the books” — making sure the bank’s internal system reflects the real-world financial activity.
- Escalating Outstanding Items: If any mismatch or error is found (e.g., a payment didn’t go through or an amount doesn’t match), you will flag or escalate it to the relevant team for investigation and resolution.
- Aging of Items: You'll monitor unresolved discrepancies over time. “Aging” refers to tracking how long items remain unmatched and ensuring they are not left unresolved for too long.
- Invoice Reconciliation: You will help match invoices received (e.g., from vendors or third-party processors) against the bank’s records, ensuring correctness before payment or settlement.

(B) Skills You’ll Use:
- Attention to detail (to spot mismatches), Familiarity with Excel or reconciliation tools, Ability to follow up and escalate when issues arise, Time management (to complete daily checks promptly)
- Who is This Job Suitable For: Fresh graduates in banking, finance, or business, or Candidates with 1–2 years of back-office banking experience, Someone who prefers structured, process-oriented work rather than customer-facing roles

Job Summary

Join a globally recognized bank’s Credit Card Centre as a Back-End Officer, processing credit card applications, conducting KYC reviews, and supporting daily back-office operations to ensure efficient credit card services.

Responsibilities

• Process credit card applications accurately and track progress to ensure timely completion
• Respond to customer instructions via hotline and resolve feedback or complaints effectively
• Conduct Know Your Customer (KYC) checks and perform periodic reviews for new and existing customers to maintain compliance
• Assist in implementing credit card risk control measures to reduce potential risks
• Support daily back-office operations within the Credit Card Centre to maintain smooth workflow
• Provide backup support for system testing, settlements, and data reporting to ensure operational continuity
• Manage ad hoc duties such as credit card packing and monthly statement distribution to meet operational deadlines
• Execute additional tasks assigned by department head or management to support team objectives

Required competencies and certifications

• Proficiency in English and Mandarin to communicate clearly with internal and external stakeholders

Preferred competencies and qualifications

• Bachelor’s degree or higher, preferably in Banking, Finance, or related field
• 1–2 years of relevant experience in a similar role or relevant internship experience for fresh graduates
• Strong attention to detail and meticulous work habits
• Proactive attitude with eagerness to learn and ability to work independently

Job Summary

We are looking for a proactive and detail-oriented professional to join our Credit Card Centre team. This role supports customer service operations and backend processing related to credit card services, ensuring timely resolution of customer enquiries, transaction disputes, and operational requests while maintaining high service standards.

Responsibilities

• Respond to customer enquiries, feedback, and service requests by providing accurate information and effective solutions promptly to enhance customer satisfaction
• Process customer instruction forms received via Customer Hotline and branch channels to ensure accurate and timely handling of requests
• Manage and resolve customer feedback and complaints to maintain a positive service experience and uphold service quality standards
• Investigate and resolve unauthorised transaction disputes and coordinate card replacement processes to protect customer interests and reduce risk
• Support operational tasks including system testing, settlements, and data reporting to ensure smooth Credit Card Centre operations
• Provide backup support for team members during peak periods or absences to maintain continuous service delivery
• Assist with ad-hoc operational duties assigned by the Head of Department or management to support team objectives and operational efficiency

Preferred competencies and qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or a related discipline preferred
• 1–2 years of relevant experience in banking operations, customer service, or card services preferred; fresh graduates with relevant internship experience are welcome
• Proficiency in Mandarin preferred to effectively liaise with Mandarin-speaking stakeholders
• Strong communication and interpersonal skills to facilitate clear and professional interactions with customers and colleagues
• Customer-oriented mindset with problem-solving abilities to address issues proactively and improve service outcomes
• Proactive, detail-oriented, and eager to learn to adapt to evolving operational requirements and contribute to team success