Total 4 support analyst job vacancies in Engineering category in The Philippines

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

We are seeking a high-caliber Senior DevOps Engineer to lead the optimization and management of our high-concurrency trading infrastructure. You will be a key bridge between Development and Operations, ensuring the low-latency, high-throughput performance of our matching engines and wallet services. This role demands a strong focus on automation, scalability, and "Infrastructure as Code" (IaC) in a multi-cloud environment.

Key Responsibilities:

Trading Core Business Support

• Customize low-latency and high-throughput system tuning for core components, including Matching Engines, Wallet Services, and Market Data feeds. Provide architectural stability and scalability advice during the design phase.

Cloud-Native & Automation

• Manage multi-cloud resources (AWS, GCP, Azure, Alibaba Cloud) using IaC tools (Terraform, Ansible, Pulumi) to avoid vendor lock-in. Oversee Kubernetes (K8s) clusters and optimize microservices elasticity using Helm/Operator.

CI/CD Pipeline Design

• Build and maintain GitOps workflows (GitLab CI/ArgoCD) to achieve rapid deployment and near-instant rollback capabilities.

Full-Stack Observability 

• Integrate Prometheus, Grafana, ELK, and OpenTelemetry to build a comprehensive monitoring system that detects transaction delays and fund anomalies in real-time.

DevSecOps & Security

• Integrate security scanning (SonarQube/Snyk) into pipelines. Maintain WAF, firewall, and IDS/IPS strategies in production to ensure compliance with external audits.

Incident Management

• Participate in and manage the 7x24 on-call rotation. Act as an Incident Commander during production issues and drive Root Cause Analysis (RCA) to prevent recurrence.

Job Requirements:

Professional Experience

• Substantial experience in IT infrastructure, with a significant focus on DevOps or Site Reliability Engineering (SRE).
• Background in crypto exchanges, high-frequency trading (HFT), or high-concurrency Fintech platforms is highly preferred.

Technical Skills

• Expert-level Linux system administration and proficiency in Shell/Python scripting for kernel-level performance troubleshooting.

• Hands-on experience with CI/CD toolchains (GitLab CI, ArgoCD) and IaC (Terraform, Pulumi).Deep expertise in Kubernetes ecosystems (Helm, Kustomize, Operator).
• Familiarity with DevSecOps practices and cloud security best practices (SonarQube, Snyk).

Soft Skills

• Strong ownership and the ability to remain calm and decisive under extreme market volatility.
• Excellent cross-departmental coordination skills to bridge the gap between Dev and IT.
• Highly self-driven and adaptable to a professional remote or hybrid collaboration model.

Work Location                            : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day                                     : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

·        To lead the quality improvements through working with all relevant department and supplier on the Kaizen activities.

·        To understand customer manufacturing quality requirement & align with the business agreement so as to work effectively with all suppliers to achieve KPI target for the line rejection.

·        Perform analysis on internal defects and drive improvements from relevant departments to achieve quality KPI.

·        To support Quality System Lead in ISO implementation for the company

·        To collaborate with internal team and provide support to Quality System Lead in all certifications requirement for the products as stated by customer

Requirement:

·        Degree/Diploma in Engineering with at least 3 years of relevant working experience in Manufacturing

·        Ability to work with the customer, HQ / factory, Peers / Subordinate, and Superiors

·        Strong problem-solving and interpersonal skills

·        Ability to work with minimal supervision

·        Able to handle customer complaint and work well with internal & external department to resolve quality issue

·        Able to provide constructive solution / advice to the team

·        Good knowledge in ISO management and customer audit

Compliance with RBA standards

YOUR NEW JOB

As a Resident Engineer, you’ll manage endpoint and server patching, deploy updates, and support client IT environments onsite.
You will work closely with the client’s IT lead to ensure timely maintenance, platform upgrades, and seamless endpoint operations.
This is a 12month contract role that is renewable. Work is onsite at Punggol Mon-Fri office hours.

WHAT YOU’LL BE DOING

• Deploy Windows patches and application updates via Microsoft Endpoint Configuration Manager (MECM/SCCM) and coordinate change requests through CAB.
• Update endpoint images, provision laptops, and support tech refresh projects using Microsoft Deployment Toolkit (MDT).
• Troubleshoot and resolve client platform and endpoint issues, maintaining service levels.
• Maintain accurate IT inventory and assist in client platform upgrades or implementations.
• Support testing, documentation, and reporting for patching and endpoint activities.

WHAT IS NEEDED FROM YOU

• Strong hands-on experience with MECM/SCCM and MDT.
• Knowledge of IT operations, patch management, and endpoint support.
• Ability to work onsite, perform overtime when required, and coordinate effectively with teams.
• Good communication skills and client-service mindset.
• Team player with proactive problem-solving skills.

WHAT WILL MAKE YOU STAND OUT

• Prior experience in large-scale IT environments or data centre operations.
• Familiarity with endpoint lifecycle management and imaging best practices.
• Experience supporting hybrid IT solutions or multi-platform environments.