Total 36 support advisor job vacancies in Engineering category in The Philippines

Position Overview

We are representing our client seeking a skilled IT operations individual to manage and maintain the technology infrastructure. This role combines cloud system management with on-premise IT support, working closely with internal teams and external IT partners to ensure reliable, well maintained and secure operations.

Key Responsibilities

Cloud Infrastructure Management

• Administer and maintain cloud-based systems hosted on Amazon Web Services (AWS)

• Monitor cloud performance, security, and resource utilization

• Implement backup and disaster recovery procedures for cloud assets

• Optimize cloud infrastructure for cost-efficiency and performance

• Manage user access, permissions, and security protocols in AWS environments

On-Premise IT Collaboration

• Coordinate with IT partners to support and maintain on-premise infrastructure

• Act as primary point of contact between the organization and external IT service providers

• Ensure seamless integration between cloud and on-premise systems

• Oversee service level agreements and vendor performance

General IT Administration

• Provide technical support to end-users across the organization

• Manage user accounts, access rights, and system permissions

• Monitor system performance and troubleshoot technical issues

• Maintain documentation of IT systems, procedures, and configurations

• Implement and enforce IT security policies and best practices

• Manage software licensing and hardware inventory

• Coordinate system updates, patches, and maintenance windows

Required Qualifications

• Proven experience as an IT Ops or similar role

• Strong knowledge of AWS cloud services and administration

• Experience working with external IT vendors and service providers

• Understanding of network infrastructure, security protocols, and system administration

• Excellent problem-solving and troubleshooting skills

• Strong communication skills for liaising with technical and non-technical stakeholders

• Ability to work independently and manage multiple priorities

Preferred Qualifications

• AWS certification (Solutions Architect, SysOps Administrator, or similar)

• Experience with Microsoft Server, SQL server, .net environments.

• Experience with infrastructure-as-code tools (Terraform, CloudFormation)

• Familiarization with tools such as CyberArk and SolarWinds and other PAM system monitoring tools.

• Familiarity with backup solutions (Veeam, Veritas NetBackup, Acronis) and their reporting/alerting capabilities.

• Familiarization of security protocols, screening tools and performing penetration testing.

• Knowledge of hybrid cloud environments.

• ITIL or similar IT service management framework experience for mission critical, enterprise software systems, SaaS.

• Bachelor's degree in Computer Science, Information Technology, or related field

Personal Attributes

• Detail-oriented with strong organizational skills

• Proactive approach to identifying and resolving potential issues

• Ability to work under pressure and respond to urgent technical issues

• Commitment to continuous learning and staying current with technology trends

• Good sense of accountability and ownership

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Description

The position requires engineer to carry out tasks related to the support of broadcast and broadcast IT related equipment and systems, including activities such as manning of support hotline, system diagnosis, remediation and monitoring, system administration, patching and preventive maintenance. In addition, the position is required also to support the planning and implementation of broadcast IT system projects.

• Providing technical support to broadcast equipment and systems in News Studios & News Post Production and asset management system, Outside Broadcast production van, News Room Computer System and etc.
• Document, communicate, collaborate, and handle fault incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
• Perform troubleshooting and repair of broadcast equipment and system.
• Perform preventive and corrective maintenance broadcast and IT equipment.
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Evaluate and recommend new broadcast IT equipment and system.
• Support project implementation of broadcast IT system and infrastructures including the support in drafting of technical specifications and costings documentations.
• Perform shift and standby duty to support broadcast system and infrastructures.

• Degree or Diploma in Information Technology, Information Systems, IT Security or equivalent. CCNA, Certification in Information Technology networking field is an advantage.
• Microsoft certifications such as MCSA preferred
• Project management experience preferred.
• Relevant work experience (0-3 years) in IT, Broadcast or Media Production related field preferred.
• Basic understanding of cloud / enterprise system architecture
• Network troubleshooting skills of IT devices maintenance and experience with management and configuration of networking devices (switches, routers, firewalls) will be preferred.
• Perform shift and standby duty to support broadcast system and infrastructures.

Job Description: Engineer for E-Exam Support

We are seeking a dedicated Onsite E-Exam Support Engineer to provide end-to-end technical assistance during electronic examinations. The role involves supporting exam operations, troubleshooting user issues, maintaining network and device readiness, and ensuring a smooth and reliable exam experience.

Work Location : NTU
Timings : 2 pm to 10 Pm

Key Responsibilities:

• Provide onsite technical support for E-Exam operations, ensuring all systems and equipment function optimally.
• Communicate effectively with candidates, invigilators, and stakeholders using strong written and verbal communication skills.
• Work independently and handle tasks confidently with minimal supervision.
• Participate in a 24/7 support roster and respond to on-call duties when required.
• Troubleshoot and configure desktop, laptop, and mobile devices across Windows, macOS, iOS, and Android platforms.
• Assist with wireless and network configuration for end-user devices.
• Perform network cable tracing, identification, and basic troubleshooting.
• Install and mount network switches and handle moderately heavy IT equipment when needed.
• Develop and maintain accurate technical documentation using Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio).
• Provide remote troubleshooting support and perform end-user tracing for issue resolution.
• Good knowledge of wireless networks and network infrastructure to support exam-related connectivity requirements.

Qualifications:

• Proven experience in network and wireless technologies.
• Familiarity with ITIL and IT service management principles.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office software tools.
• Ability to provide round-the-clock support when required.
• Demonstrated ability to work independently and manage multiple priorities

Job scope:

• Provide technical support on steam trap selection, sizing, and applications
• Troubleshoot steam system issues and recommend solutions
• Handle customer inquiries, complaints, and site visits
• Support sales team with proposals, quotations, and product presentations
• Assist with installation, commissioning, and after-sales service
• Conduct steam trap audits and prepare technical reports
• Build and maintain strong customer relationships

Requirements:

• Steam trap products experience
• Customer service experience
• Engineering related experience
• Basic + Transport Allowance + Handphone Allowance
• Good career progression

Position Overview

This role is responsible for end-to-end EUC engineering and operational support within a managed services environment, with additional responsibility for network troubleshooting and infrastructure support. The engineer is expected to operate at L2/L3 level, handling escalations, performing root cause analysis, and ensuring SLA-driven service delivery.

There are 2 openings available, with work locations in the East and West regions of Singapore

Key Responsibilities

1. End User Computing (EUC) & Technical Support

• Provide Level 2/3 technical support, including handling critical and emergency incidents.

• Manage end-user devices (desktops, laptops, mobile devices) across Windows, macOS, iOS, and Android platforms.

• Perform software imaging, deployment, and distribution using tools such as Intune or equivalent.

• Support Microsoft 365, Active Directory, Azure AD, and Group Policy administration.

• Conduct user onboarding and basic system training when required.

2. Infrastructure & Networking Support

• Support and troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall connectivity issues.

• Assist in configuration and maintenance of network devices (switches, routers, access points).

• Monitor system and network performance, ensuring high availability and reliability.

• Work with vendors and internal teams for escalation and resolution of infrastructure issues.

3. Service Delivery & Operations Management

• Perform Move, Add, Change (MAC) activities for IT systems and users.

• Manage incident, problem, and change processes, including root cause analysis and preventive actions.

• Support release and patch management to maintain system security and compliance.

• Ensure adherence to defined Service Level Agreements (SLAs) and service quality standards.

4. IT Asset & Lifecycle Management

• Manage full lifecycle of IT assets: procurement, deployment, maintenance, and retirement.

• Handle warranty claims, break-fix coordination, and hardware/software replacements.

• Maintain asset inventory and configuration records (SACM).

• Track and manage End-of-Life (EOL) / End-of-Support (EOS) assets and refresh planning.

5. Monitoring, Backup & Data Management

• Monitor IT systems, networks, and services, responding to alerts proactively.

• Manage data backup, archival, and restoration processes to ensure data integrity and availability.

6. Governance, Documentation & Continuous Improvement

• Develop and maintain technical documentation, SOPs, and procedural guides.

• Support IT policy implementation and ensure compliance with internal standards.

• Participate in technology planning, assessment, and improvement initiatives.

Requirements

• Diploma/Degree in Information Technology, Computer Science, or related field.

• 3–5 years of experience in EUC/Desktop Engineering within a managed services or enterprise environment.

• Strong knowledge of Windows OS, Active Directory, Group Policy, and Microsoft 365.

• Hands-on experience with Intune or endpoint management tools.

• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN).

• Experience supporting network devices (Cisco, Fortinet, Aruba, etc.) is an advantage.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Experience with backup solutions, monitoring tools, and asset management systems is preferred.

• Strong troubleshooting, communication, and documentation skills.

Preferred Certifications

• Microsoft (MD-102, Azure)

• CompTIA Network+ / Security+

• CCNA or equivalent

Key Responsibilities:

- Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)

- Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations

- Monitor application health and system alerts, escalating issues as needed

- Log incidents and service requests in the ticketing system, ensuring timely resolution

- Coordinate with L3 teams and vendors for issue escalation and follow-up

- Perform routine maintenance tasks, such as application updates, patching, and backups

- Maintain clear documentation of issues, fixes, and procedures

- Participate in system testing, deployment, and post-deployment support activities

- Assist in user access management and configuration tasks

Qualifications

Ideal candidate should have/ possess:

- Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent

- Minimum 2 years in application maintenance, support or server infrastructure setup

- Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs

- Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack

- Experience with cloud orchestration, configuration management and auto-scaling techniques

- Thorough knowledge of networking, routers, switches, and WiFi setup

- Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage

- Good knowledge of storage technologies, such as NAS, SAN, SDS

- Experience with automation tools such as Salt/Chef/Puppet/Ansible

- Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.

- Experience in using software version control

- Knowledge of IT security standards, for instance from CIS or IM8.

- Experience in IT security policy management and enforcing IT security

- Knowledge of computer hardware components and ability to restore faulty servers to working condition.

- Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.

- Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.

- Experience in system installation planning, execution, routine

Job Description

The ideal candidate will have some experience in Cloud and other technologies like Unix, Windows. Good team player within the team.

The candidate should also be able to deliver basic cloud and System administration activities.

- Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure

- Ensure all configuration conforms to high levels of performance, security, scalability.

- Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous

- Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous

- Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud and OS space

- Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Role Overview

We are seeking a motivated OpenShift Engineer (L1 Support) with 2–3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift.

Key Responsibilities

• Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting
• Monitor cluster health, workloads, and infrastructure using standard monitoring tools
• Perform routine operational tasks such as:
• User access management
• Pod/application restarts
• Log analysis and basic issue diagnosis
• Escalate complex issues to L2/L3 teams with proper documentation and initial analysis
• Support deployment activities and assist in CI/CD pipeline operations
• Maintain system availability, performance, and reliability in line with SLAs
• Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues
• Create and maintain operational documentation, runbooks, and knowledge base articles
• Participate in incident management, problem management, and change management processes
• Be open to learning and supporting additional platforms/tools integrated with OpenShift

Required Skills & Experience

• 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms
• Basic understanding of:
• Containers (Docker/CRI-O)
• Kubernetes/OpenShift architecture
• Linux systems and command line
• Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)
• Understanding of networking fundamentals (DNS, load balancing, ingress)
• Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus
• Basic scripting skills (Shell/Python) are advantageous
• Strong troubleshooting and analytical skills

Preferred Qualifications

• Experience in banking or financial services environments mandatory)
• Exposure to cloud platforms (AWS, Azure, or GCP) is a plus
• Familiarity with ITIL processes (incident, problem, change management)
  
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As an Associate Engineer in Product Support Organization, within the Aftermarket Products & Services (APS) Business Unit, this role is responsible for the technical activities that support the repair and refurbishment of goods. This includes the completion of the quality of goods meeting schedule timelines.

Overview:

The Associate Engineer ensures smooth repair and refurbishment of goods:

• Repair and refurbishment support: Ensure assemble of goods with accuracy
• On time delivery: completion of work order within the scheduled time frame

Responsibilities:

• Create repair and/or refurbishment work orders.
• Expedite support and coordinate the replenishing of materials and work with materials planners to proactively solve raw material issues.
• Ensure materials are issued correctly as per work order.
• Perform Troubleshooting and Diagnostic based on Troubleshooting Guide 
• Perform bonding and data collection based on Standard Work Instruction and Test Procedures (~2 - 4 hours standing and using microscope)
• For wire clamp refurbishment, the process requires extended hours of work under a microscope, particularly during the precision assembly stage. 
• Disassembly, assembly and Testing of Mechatronics Assemblies module to Standard Work Instruction and Test Procedures. 
• Update system records in a timely upon completion. 
• Support Agility Training to all Product Lines based on Supervisor’s assignment.
• Performs other duties as assigned.

Qualifications:

• Minimum qualification of Vocational Certificate/NITEC in Electrical or Mechanical Engineering.
• Minimum experience of 2 years in the semiconductor/ manufacturing industry.
• Basic knowledge of wire bonding and/or die bonding technology is preferred.
• Able to work independently to troubleshoot and analyze machines and spares issues when needed.
• Possess good written and communication skills.
• Proficient in Microsoft Office (Excel, PowerPoint and Words).

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

1 Support customers and ensure customer satisfaction by

- Providing prompt & relevant technical / information assistance to each customer

- Gather & communicate customers’ feedback concerning product quality, delivery & services to management

- Highlight / initiate / lead / execute customer satisfaction activities with other departments

2 Adhere and abide with all Customer rules, compliance, quality and safety policies

- Ensure & practice good housekeeping

- Observe all safety rules of the company and at customer premises

- Exercise safety precautions

- Use approved, safe methods & procedures while working in the factory premises

3 Perform failure analysis and prepare failure analysis report for each defective product

- To receive training for competency to perform failure analysis

- Correctly identify & verify all defective products

4 Defect & Crisis Management

- Lead & execute control & containment activities in the event of quality trouble

- Be familiar with & exercise proper trouble escalation, if the need arises

- Perform on-the-job task when appropriate (as per training planning)

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Description

• Responsible for tester installation, re-configuration, upgrade, repair and debug.
• Identify and execute continuous improvement to improve test performance and OEE.
• Generate technical gap analysis of new hardware, software and license requirement.
• Provide technical training to production personnel.
• Coordinate and lead machine suppliers on project costing and time management.
• Support audit / visit and render assistance in solving outstanding/quality issues.

Requirements

• Degree / Diploma in any engineering field
• Knowledge of equipment, testers, handlers would be advantageous
• Prior experience in equipment troubleshoot, maintenance and repair
• Semiconductor Programming & Application skills
• Good planning & organizing ability and a team player
• Familiar with Quality Management – Problem Solving, SPC, DOE, FMEA
• Good communication & presentation skills
• Entry level candidates are welcome to apply

Job Description

a)    Attend to customer’s site visit and assist to carry out piping / equipment measurement and installation of our products. (For Singapore and Malaysia Regions)

b)    Produce drawings and work on BOM list and costing after taking measurement.

c)    To assist in material sourcing and purchasing.

d)    Assist to prepare the quotation to customers.

e)    Assist in measurement and cutting of PTFE sheets and fabrics.

f)     Assist in soldering works for cables connection.

g)    Assistin clamping of connectors.

h)    To assist in delivery as and when needed.

i)      Ad-hoc duties as assigned by manger.

Job Description: Engineer for E-Exam Support

We are seeking a dedicated Onsite E-Exam Support Engineer to provide end-to-end technical assistance during electronic examinations. The role involves supporting exam operations, troubleshooting user issues, maintaining network and device readiness, and ensuring a smooth and reliable exam experience.

Work Location : NTU
Timings : 2 pm to 10 Pm

Key Responsibilities:

• Provide onsite technical support for E-Exam operations, ensuring all systems and equipment function optimally.
• Communicate effectively with candidates, invigilators, and stakeholders using strong written and verbal communication skills.
• Work independently and handle tasks confidently with minimal supervision.
• Participate in a 24/7 support roster and respond to on-call duties when required.
• Troubleshoot and configure desktop, laptop, and mobile devices across Windows, macOS, iOS, and Android platforms.
• Assist with wireless and network configuration for end-user devices.
• Perform network cable tracing, identification, and basic troubleshooting.
• Install and mount network switches and handle moderately heavy IT equipment when needed.
• Develop and maintain accurate technical documentation using Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio).
• Provide remote troubleshooting support and perform end-user tracing for issue resolution.
• Good knowledge of wireless networks and network infrastructure to support exam-related connectivity requirements.

Qualifications:

• Proven experience in network and wireless technologies.
• Familiarity with ITIL and IT service management principles.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office software tools.
• Ability to provide round-the-clock support when required.
• Demonstrated ability to work independently and manage multiple priorities

Job Summary:
We are looking for a Service Desk Analyst to serve as the first point of contact for IT support, providing technical assistance to users via phone, email, self-service portal, or onsite. The role involves troubleshooting hardware, software, and access-related issues, managing incidents through ITSM tools, and ensuring timely resolution in line with SLA standards.

Key Responsibilities:

• Provide Level 1 IT support and resolve user issues related to hardware, software, and network.

• Log, track, prioritize, and manage incidents and service requests using ITSM tools (e.g., ServiceNow).

• Escalate complex issues to L2/L3 support teams when required.

• Manage user account lifecycle (joiner, mover, leaver) and access provisioning (Active Directory, email, systems).

• Perform OS imaging, software installation, device setup, and endpoint support (Windows and Mac).

• Support incident management, including major incidents and SLA tracking.

• Maintain documentation, knowledge base articles, and SOPs.

• Collaborate with IT teams and stakeholders to ensure effective service delivery.

Requirements:

• Experience in Service Desk, IT Support, or Desktop Support role.

• Hands-on experience with ITSM tools such as ServiceNow.

• Knowledge of Windows, Mac OS, Active Directory, and access management.

• Familiarity with remote support tools (e.g., TeamViewer).

• ITIL Foundation certification is an advantage.

• Good troubleshooting, communication, and multitasking skills.
  
  
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