Level 2 Cloud Engineer – AWS ( Linux)
Role Overview
We are seeking a Level 2 Cloud Engineer to support and operate Windows and Linux workloads hosted on AWS, within a secure, multi‑account cloud environment covering UAT and Production.
This role focuses on day‑to‑day operational support, validation, troubleshooting, and remediation for OS‑level and cloud services, supporting AWS infrastructure initiatives involving secure ingress/egress, network firewalls, load balancers, and controlled connectivity. The engineer will work closely with cloud, network, and security teams in a regulated enterprise environment.
Key Responsibilities
1. Windows & Linux OS Support (L2)
- Provide Level 2 operational support for:Windows Server (2016 / 2019 / 2022)Linux distributions (RHEL, Amazon Linux, Ubuntu)
- Perform OS‑level troubleshooting, service restarts, performance checks, and log analysis.
- Support core platform services:Windows: AD, DNS, GPO, WSUSLinux: systemd services, cron, filesystem, package management (yum/apt)
- Handle incidents, problems, and service requests via ITSM tools.
2. AWS Cloud Operations Support
- Support workloads running on core AWS services:EC2, EBS, S3AWS Systems Manager (SSM) – Run Command, Patch Manager, Session ManagerAmazon CloudWatch – logs, metrics, alarms
- Assist with:Instance provisioning and validationStart/stop, resize, snapshot, and recovery activities
- Support UAT and PROD operational readiness and BAU handover.
3. Network, Ingress & Egress Support (Mandatory)
- Support AWS environments with:Internet and Intranet‑based ingress/egressVPCs, subnets, route tables, and security groups
- Work with network teams to:Validate connectivity paths for Windows and Linux serversSupport Network Load Balancer (NLB) integrationsTroubleshoot connectivity and firewall‑related issues
- Perform post‑implementation testing and verification from OS perspective..
4. Security, Hardening & Compliance Support
- Support and remediate findings related to:CIS hardening benchmarks (Windows & Linux)Vulnerability scans and compliance checks
- Assist with:IAM role usage and least‑privilege access at instance levelEndpoint protection / monitoring agents (EDR/XDR)
- Participate in audits, evidence collection, and compliance activities.
5. Patch Management & Automation
- Perform OS patching for:Windows (WSUS / SCCM / SSM Patch Manager)Linux (yum / apt / SSM Patch Manager)
- Support automation and remediation using:PowerShell (Windows)Shell scripting (bash) (Linux)AWS CLI
- Participate in scheduled maintenance windows and on‑call rotations.
6. Documentation & Operational Readiness
- Create and maintain:RunbooksSOPsKnowledge articles
- Support operational handover from project build to steady‑state support.
Required Skills & Experience
Core Experience
- 5+ years of hands‑on OS support experience across Windows and/or Linux.
- 3+ years supporting workloads on AWS.
- Experience operating in enterprise or regulated environments.
Technical Skills (Must‑Have)
- Windows Server administration (2016/2019/2022).
- Linux administration (RHEL / Amazon Linux / Ubuntu).
- AWS operational experience with:EC2, EBS, S3IAM (roles and instance profiles – operational usage)Systems Manager (SSM)CloudWatch
- Understanding of:VPC fundamentalsSecurity groups and basic routingLoad balancer integrations (NLB awareness)
- Scripting skills:PowerShell (Windows)Bash / Shell scripting (Linux)
Preferred Skills & Certifications
- AWS Certified SysOps Administrator – Associate
- AWS Certified Solutions Architect – Associate
- Microsoft Windows Server or Hybrid Administrator certification
- Linux certifications (RHCSA or equivalent)
- ITIL Foundation (v3/v4)
Soft Skills
- Strong troubleshooting and incident triage capability.
- Clear communicator able to work with cloud, network, and security teams.
- Process‑driven and comfortable working with runbooks and controls.
- Proactive, ownership mindset with willingness to upskill
Interested candidates, please send your CVs on nabilah.azman@tg-hr.com
Regret to inform that only shortlisted candidates will be notified.
CEI: R1988671
EA License: 14C7275