Total 3 job vacancies by Techedge-solution Private Limited

Company Overview

Techedge Solution Private Limited is a customer-focused IT services company specializing in IT Staffing, Data Center Operations, Enterprise Technology Support, and Digital Workforce Solutions across Asia and the Middle East.

Job Summary

As a Factory Information System (FIS) Line Support Engineer, you will join a rotating shift team providing first-level technical support to maintain IT service uptime, ensure machine connectivity, monitor application performance, manage data transfers, and update operational reports. You will handle incident tracking, escalation, and resolution for FIS applications, networking, databases, servers, and information security compliance to support a safe, efficient production environment.

Responsibilities

• Provide 24/7 shift support to maintain uninterrupted factory IT operations, including nights, weekends, and holidays as scheduled
• Receive and process service requests following established procedures to ensure timely handling
• Identify and diagnose technical issues using provided guidelines to resolve problems efficiently
• Escalate complex or unresolved incidents promptly to appropriate teams for faster resolution
• Log and maintain accurate records of incidents and service requests for tracking and analysis
• Categorize and classify incidents and service disruptions to prioritize response efforts
• Document incidents by symptoms and resolutions to build a knowledge base for future reference
• Analyze user-reported problems systematically to identify solutions and potential side effects
• Collaborate with global support teams to diagnose and resolve issues, ensuring system restoration or response as required
• Support information security compliance by ensuring factory clients operate securely in line with global policies

Responsibilities :

• Apply technical knowledge and customer insights to create a modernized containers platform for delivery of applications
• Ensure all solutions exhibit high levels of performance, security, scalability, and appropriate reusability and reliability upon deployment
• Assess the Customers' knowledge of cloud platform during presales engagement
• Apply Design Principles, to solution design during pre-sales stage
• Collaborate with other Cloud Solution Architects in developing complex end-to-end Enterprise solutions
• Provide sizing for the solution architecture design and work with the partners where required
• Maintain technical skills and knowledge of market trends and competitive insights.
• Be a Cloud platform evangelist with customers, as well as internal communities.

• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Regular updates and validation of Application system flows.
• Pro-actively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks and identify possible solutions.
• Maintain security, backup, and redundancy strategies.
• Troubleshoot system and network problems, diagnosing and solving hardware, OS and , software faults.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains production system capability by testing and monitoring its components.
• On requirement basis perform OS or SW patching/upgrade tasks.
• Backup and recovery operation task
• End user support for application and OS issues.