Total 2 job vacancies by Botsync Pte. Ltd.

Job Description

• Translate product requirements, user flows, and system specifications into detailed testplans, structured test cases, and clear release criteria
• Define and maintain functional, regression, integration, performance, and safety testsuites, creating traceability matrices linking requirements to test results
• Design and execute test scenarios across simulation (SiL), lab environments (HiL), andlive customer sites to validate robot behavior, navigation, and task execution
• Perform fault-injection and stress testing, including network failures, sensordegradation, CPU/memory overload, and service disruptions
• Validate system behaviour under varied environments and edge cases, using tools likeSyncOS to configure workflows and validate operational scenarios.
• Measure and validate resource usage (CPU, memory, network) to ensure the stability, and reliability of robotics software in high-load scenarios.
• Investigate issues discovered during testing or live operations by analyzing logs,telemetry, system metrics, and observed robot behavior
• Perform root-cause analysis (RCA) for failures related to perception, navigation,localization, or system integration, working closely with developers forresolution.
• Support field teams by analyzing issues reported from deployed robots and assisting in identifying corrective actions or hardware/software compatibility risks.
• Build andmaintain automated test frameworks and validation pipelines integrated withCI/CD to enable continuous testing for software builds and releases.
• Develop tools for automated issue triage, log analysis, and performance diagnostics of robotics systems to improve test observability.
• Define andmonitor measurable success metrics for robot behavior, including navigationstability, task completion reliability, and safety performance.
• Support structured reviews of software, firmware, and model updates to ensure system changes do not introduce regressions or new risks.
• Identify gaps in existing test processes and coverage, creating reusable test utilitiesand frameworks to reduce manual testing and improve long-term efficiency.
• Collaborate with Product, Engineering, and Operations teams to continuously improve system reliability, performance, and deployment readiness in a fast-paced environment.
• Maintain clear documentation of test cases, validation procedures, system issues, and corrective actions.

Required Skillsets

• Bachelor’s or Master’s degree in Computer Science, Robotics, Mechatronics, or a relatedfield.
• Strong understanding of software testing fundamentals, test lifecycle, and quality assurance practices.
• Experience translating system requirements into structured test cases and test plans.
• Hands-on experience with simulation-based testing (SiL /HiL) or complex system testing.
• Familiarity with robotics or distributed systems concepts such as sensors, networking, real-time systems, and fault tolerance.
• Experience with automation scripting (Python preferred)and building test tools/frameworks.
• Understanding of performance, reliability, and stresstesting methodologies.
• Experience working with CI/CD pipelines and testautomation infrastructure.
• Strong analytical and problem-solving skills with a structured approach to root-cause analysis.
• Ability to collaborate closely with engineering teams in a fast-paced startup environment.
• Good documentation and communication skills.

Job Description

• Assume the role of Botsync’s representative to our customers, providing exceptional technical support and engagement with our Fortune 500 customers around the world
• Ensure our products’ reliability, uptime and utilization after on-site deployment
• Troubleshoot and resolve a diverse range of technical issues, diagnosing errors/downtime swiftly and identifying specific root causes
• Manage and resolve customer escalations promptly, ensuring professional communication and swift resolution to maintain a positive customer experience
• Ensure clear, timely and effective communication across all customer channels
• Proactively monitor customer sites through dashboards, identifying and addressing potential issues before customers report them
• Offer clear and concise instructions to customers, empowering them to resolve issues independently when possible
• Prepare user interfaces for our customers using Botsync’s no-code SyncOS platform
• Foster a strong and trusting long-term relationship with our customers, regularly optimizing their robot fleet to ensure our solution meets their evolving production needs
• Document all customer interactions, ensuring comprehensive and accurate records, to be used for future automated troubleshooting
• Collaborate with team members and escalate complex issues to senior engineers when necessary
• Build tools to automate and improve customer success processes, such as live dashboards, automated responses, etc
• Stay abreast of Botsync’s latest software releases and robotics products to provide our customers with the best-in-class experience
• Partner closely with the Product and Engineering teams to implement regular software updates and preventative maintenance at customer sites
• Strengthen our products’ reliability and uptime by identifying gaps, weaknesses or bugs that surfaced after deployment at the customer site
• Manage and mentor a team of junior support engineers

What we are looking for:

• 3–5 years of hands-on mechatronics and/or robotics engineering experience
• Proven experience managing complex technical products with demonstrated ability to quickly learn and adapt to sophisticated solutions, particularly in the context of Botsync’s AMR and automation systems
• Basic knowledge of electronics & electrical systems, automation systems &equipment like PLCs, conveyors, cobots etc.
• Familiarity with robotics or distributed systems concepts such as sensors, networking, real-time systems, and fault tolerance
• Experience working with Linux build systems and environments
• Excellent problem-solving and critical thinking skills
• Exceptional communication and interpersonal skills
• Ability to work both independently and collaboratively within a team
• Strong time management skills to prioritize and handle multiple tasks effectively
• Proven ability to troubleshoot and resolve technical issues efficiently
• Prior experience working on mobile robot solutions and ROS is an added advantage
• Able to travel to sites 15–20% of the time