Why this Mission?
Luxury Fashion Retail is evolving rapidly, with growing business size and client demands for individuality. CHANEL’s mission is to engage clients emotionally and durably, and this starts with engaging our own people. As the Retail Learning and Development Partner, you enable Fashion Advisors (FAs) to be the front face of CHANEL, building their confidence, presence, and prestige. The role is crucial for driving both FA loyalty and client loyalty, sustaining business growth through professionalization and personalized engagement
Impact you can create in the role
Empower Fashion Advisors by giving them a voice and presence, ensuring their contribution is recognized and valued. Customize and deliver learning solutions that build emotional connections between Fashion Advisors and clients. Drive the shift from mass training to individualized coaching, enhancing adaptability and flexibility among Fashion Advisors. Support people’s development by collaborating with HR, Retail Managers and Boutique leadership to foster career paths and growth opportunities. Enable Fashion Advisor to transmit CHANEL brand values, inspiring exceptional client experiences.
LEARNING PATH & COACHING MANAGEMENT
Design, deliver, and monitor learning paths for the retail team, ensuring Fashion Advisors (FAs) have clear development plans and access to relevant training.
ONBOARDING & INTEGRATION
Design and deliver tailored onboarding programs for new hires, covering product knowledge, selling skills, and client experience.
COLLABORATION & CONTENT DEVELOPMENT
TRACKING, REPORTING & QUALITY IMPROVEMENT
PROCESSES & SYSTEMS IMPROVEMENT
KEY STAKEHOLDERS
Internal: Retail leaders, boutique teams, Fashion L&D, HR, marketing, Visual Merchandising, styling teams, regional L&D/HR, business partners.
External: Training vendors, consultants, event venues, F&B providers, and production suppliers.
You are energized by
Collaborating with diverse stakeholders, boutique teams, retail leaders, HR, and L&D to drive people and business impact.
What You Will Bring
- Successful adoption of best practices and strategic priorities across boutique teams.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.