Total 4 Manager construction quality control job vacancies in Education / Training category in The Philippines

We are hiring a Training and Quality Assurance Manager to lead staff capability development, service quality standards and continuous improvement across our wellness and traditional therapy outlets in Singapore.

Key Responsibilities:

- Design, implement and review training programmes for service staff, outlet teams and supervisors.

- Develop training materials, SOP guides and service quality benchmarks to support operational consistency.

- Conduct staff assessments, coaching sessions and refresher training to improve service performance.

- Monitor customer feedback, service quality indicators and operational compliance standards.

- Perform outlet audits and identify areas for improvement in service execution and customer experience.

- Work closely with management and outlet leaders to strengthen service quality, team discipline and customer satisfaction.

- Support onboarding and structured skills development for new employees.

- Prepare training reports, quality review findings and improvement recommendations for management.

Requirements:

- Strong ability to develop SOPs, training systems and quality monitoring processes.

- Good leadership, coaching and communication skills.

- Strong organisational skills and attention to detail.

- Experience in service, hospitality, healthcare, wellness or retail operations will be an advantage.

- Ability to support a multi-outlet environment and continuous improvement initiatives.

We are seeking a highly motivated candidatewho has strong experience in auditing IFRS financial statements, as well as apassion for learning and knowledge, to join us as Learning and DevelopmentManager for the Audit and Assurance division.  You will play a pivotalrole in enhancing the skills, knowledge, and performance of our employeesprimarily in the Audit & Assurance businesses, ensuring the continuousdevelopment and success of our workforce.

Responsibilities

• Work closely with key stakeholders on training needs to drive continuous improvements to the existing learning ecosystem.
• Design, develop and implement training and development programs that are aligned with the Firm’s strategy and address skill gaps within the workforce.
• Design, develop and deliver trainings related to financial reporting and audit methodology to the Audit and Assurance professional practice.
• Manage and monitor the deployment of training courses, including onboarding trainings for new employees.
• Ensure that the training programs and talent management practices comply with relevant regulations and standards.
• Prepare information required for external and in-house monitoring / compliance checks on training-related matters.
• Identification of training needs through participation in the Firm’s internal quality review processes.
• Provide coaching to Learning & Development support staff.

The successful candidate should have thefollowing skills and experience:

• Degree or equivalent qualification in Accounting and Finance,
• Strong audit and accounting background supported by at least 6 years of experience in conducting audits of financial statements.
• Experience in content development and delivery of Audit and Assurance trainings with excellent presentation/facilitation skills and ability.
• Proficient in Microsoft Office, and familiar with virtual delivery platforms including Microsoft Teams and Zoom.  Prior experience with learning management systems is preferred.
• Meticulous with strong organisation and administration skills.

Our third-party due diligence (VANTAGE) team assess our clients’ current, former or potential counterparties, looking for any issues that might pose a reputational or business risk to them, wherever they may be in the world. The work is compliance-focused and volume-driven.

The Associate Research Manager is responsible for the quality of VANTAGE work. S/he will oversee and guide Researchers to ensure they produce clear, analytical and exceptionally well-written reports which help our clients protect their integrity and reputation.

S/he will also support the Research Manager in training researchers and managing projects, leveraging internal and external resources in order to complete VANTAGE projects in a timely and effective manner. 

The successful candidate will have a strong knowledge of open-source intelligence and public record research, experience in writing and reviewing due diligence reports, people management skills and has excellent communication, writing and interpersonal skills.

People Management

• Manage a team of researchers and senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support the Research Manager in recruiting new researchers

Project management of third-party due diligence

• Ensure VANTAGE work is properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Communicate directly with clients in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) VANTAGE work, ensuring projects are of high quality and meet Clients’ specifications
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues in the Business Intelligence team whenever VANTAGE work requires their input and collaboration

Regional research initiatives

• Assist Research Manager in training new researchers in the VANTAGE methodology and approach, ensuring new team members successfully complete the onboarding process
• Provide continual training and cascade updates to the VANTAGE methodology and approach
• Monitor quality of work and give feedback to researchers; motivate and guide researchers to ensure they are focused and directed effectively on operational and other aspects of the work
• Interact regularly with other Team Leads and Associate Research Managers to provide support and feedback on VANTAGE work
• Participate in discussions with other Team Leads and Associate Research Managers to provide insight on potential service/product improvement

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• Full fluency in English written and spoken is essential

• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in English
• Experience in managing projects, especially where the project team is spread across several locations
• At least 1-2 years’ experience in line management
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Experience influencing people across an organization, especially without direct reporting lines
• Proven ability to meet project deadlines

Preferred

• Knowledge of software-based case management solutions
• Experience in a compliance team in a financial institution or a corporate setting
• Knowledge of other languages and the socio-political environment in the region is an advantage
• Qualifications specific to financial crime or compliance would be an advantage

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Training & Quality Manager

Position Overview:

The Training & Quality Manager at DATAMARK, Inc. is responsible for ensuring that all training and quality standards meet project requirements and client expectations. This role leads the development, implementation, and management of training programs while also overseeing the quality assurance processes across back office operations. The Training & Quality Manager plays a crucial role in fostering a culture of continuous improvement and operational excellence within the organization.

As a leader, you will work collaboratively with cross-functional teams to align training initiatives with organizational goals and ensure that all quality metrics are met effectively.

Key Responsibilities:

• Develop and implement comprehensive training programs based on project specifications and client needs.
• Manage and oversee the quality assurance process to ensure alignment with industry standards and customer satisfaction.
• Lead continuous improvement initiatives using methodologies such as Six Sigma to enhance service delivery and operational excellence.
• Conduct regular assessments and audits of training effectiveness and quality control processes.
• Collaborate with department heads to identify training needs and facilitate workshops and training sessions.
• Establish and maintain effective communication with clients to assess their training and quality assurance needs.
• Mentor and lead the training and quality team, fostering a positive and productive work environment.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Education, or a related field.
• Experience:
• 8+ years of relevant experience in training, quality assurance, or related fields, including at least 3 years in a managerial role.
• Certifications:
• Six Sigma certification (Green or Black Belt) preferred.
• Train-the-Trainer certification or equivalent experience in training and development.
• Skills:
• Strong knowledge of quality assurance methodologies and tools.
• Proficient in Microsoft Office and training software applications.
• Excellent facilitation, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to build relationships and communicate effectively at all levels of the organization.
• Detail-oriented with exceptional organizational skills.

Work Environment:

• Office-based position with occasional travel for client meetings and training sessions.
• Flexible work hours may be required to accommodate training schedules.

PF, Gratuity, Mediclaim, etc.,