Total 4 job vacancies by Encompasse

Job Description

- To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.

- Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).

- Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.

- Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.

- Ensure that enrolment and attendance via TPG is captured promptly.

- Any other Ad-Hoc duties that are training administration related

Requirements
- ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly

during customer interactions.

- Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.

- Adaptable, receptive to change and able to thrive in a fast-paced environment.

WFO in Paya Lebar
M-F: 8.30am - 6.00pm
2-year contract

Job Description

• Perform tasks on registration and payments, enrolment, attendance and assessments records via the system(s).

• Processing of training administration from pre to post programme activities, including coordination with both internal and external partners and providing logistical support.

• Attends to enquiries and appeals timely and accurately.

• Adhere to existing SOPs, Procedures, Documentations to enhance efficiency and effectiveness.

• Consolidate and provide data and information for management reporting and to provide support for external audit.

• Undertake additional tasks as required.

• Other ad-hoc projects may be required

Requirements
• Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operational functions.

• Proficient with computer use (i.e. Microsoft Word, Excel).

• Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)

• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.

• Good interpersonal and communication skills (oral and written)

• Detailed and meticulous

• Able to work under pressure to meet deadlines.

2-year contract

WFO - Ang Mo Kio, M-F: 8.30am - 6.00pm

• • Perform tasks on registration and payments, enrolment, attendance and assessments records via the system(s).

• Processing of training administration from pre to post programme activities, including coordination with both internal and external partners and providing logistical support.

• Attends to enquiries and appeals timely and accurately.

• Adhere to existing SOPs, Procedures, Documentations to enhance efficiency and effectiveness.

• Consolidate and provide data and information for management reporting and to provide support for external audit.

• Undertake additional tasks as required.

• Other ad-hoc projects may be required

Requirements

• Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operational functions.

• Proficient with computer use (i.e. Microsoft Word, Excel).

• Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)

• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.

• Good interpersonal and communication skills (oral and written)

• Detailed and meticulous

• Able to work under pressure to meet deadlines.

WFO - AMK

M-F: 8.30am - 6.00pm

- To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.

- Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).

- Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.

- Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.

- Ensure that enrolment and attendance via TPG is captured promptly.

- Any other Ad-Hoc duties that are training administration related

Requirements
- ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly

during customer interactions.

- Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.

- Adaptable, receptive to change and able to thrive in a fast-paced environment.

WFO
M-F: 8.30am - 6.00pm
Location : Paya Lebar
2-year contract