Course Developer cum Trainer
2 months ago
Job Description & Requirements
Description:
Monitor training effectiveness of programmes delivered
Perform training administration duties an.....
Job Description & Requirements
Description:
- Monitor training effectiveness of programmes delivered
- Perform training administration duties and maintain training records
- Maintain and develop internal support to achieve service quality standards
- Accompany evaluations with meaningful and constructive feedback
- Analyze service metrics to identify service gaps and call for improvement
- Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
- Maintain library of training resources and aids
- Actively support and recommend continuous improvement pertaining to training processes
- Contribute to the team culture in a positive manner
Requirements:
* Strong working knowledge in Microsoft Office
* Must hold DACE,ACTA/ACLP
* Good knowledge in WSQ frameworks
* Ability to work within deadlines
* Demonstrate strong instructional writing skills
Official account of Jobstore.
