Total 4 Customer Service job vacancies in West Perth

Workforce Scheduler

The Role

As a Workforce Scheduler, you’ll ensure our sites are resourced efficiently by planning rosters, managing contingent labour, and partnering with Site Leaders to maintain seamless workforce coverage across your region.

• Build accurate, forward‑looking rosters aligned to operational needs
• Manage contingent labour pools and agency partners
• Maintain rosters, trackers, and compliance across systems
• Support onboarding and site access requirements
• Lead weekly labour planning meetings
• Fill vacancies, manage absences, and adjust labour plans proactively
• Resolve time & attendance exceptions with Site Leaders
• Handle HR‑related matters for contingent employees
• Provide reporting, maintain data integrity, and support workforce planning
• Identify improvement opportunities and support new tools and processes

About You

You’re organised, proactive, and thrive in a fast‑paced environment. You communicate clearly, manage competing priorities, and maintain strong compliance and accuracy.

• Experience in scheduling/rostering (FIFO or 24/7 operations a plus)
• Knowledge of awards, EAs, and labour legislation
• Strong technical capability (ATS, Power BI, UKG, induction systems)
• Excellent stakeholder engagement and communication skills
• Strong problem‑solving, organisation, and data interpretation skills
• Ability to work within KPI/SLA frameworks

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Customer Experience Ambassadors are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Customer Experience Ambassadors also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.
What you’ll be doing:
- Acting as the first point of contact for customer queries
- Going above and beyond to provide exceptional customer service to ensure our customers have a great experience
- Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
- Carryout regular cleaning and maintenance of our reverse vending machines
- Monitoring the recycling centre for any hazards and reporting concerns as they arise
- Ad-hoc duties as required by management 

Service Sales Specialist

Location: Sunshine West, Victoria
Type: Full-time

Are you a sales professional with a technical mindset?
Konecranes & Demag is seeking a driven Service Sales Specialist who thrives in customer-facing roles and understands industrial, mechanical, and electrical environments. If you enjoy solving problems, building relationships, and delivering smart service solutions—this is your opportunity to join a global leader.

What You’ll Be Doing

• Selling service solutions including repairs, retrofits, parts, and modernisations
• Scheduling regular client visits to maintain a strong sales pipeline
• Understanding customer operations and offering tailored, fit-for-purpose solutions
• Collaborating with service branches to ensure smooth handover and execution
• Maintaining accurate CRM records to track and achieve sales targets
• Awareness of ISO 14001 and 45001 standards

Purpose of Position

We are looking for a dynamic Sales Manager - Service to lead our sales function in Sunshine West VIC, driving revenue growth, strengthening customer partnerships and developing a high-performing team.

This is a fantastic opportunity for an experienced sales leader with a technical mindset to take ownership of a thriving territory and shape its future.

About the Role

As the Sales Manager - Service, you will lead and develop the service sales team while driving growth across our service portfolio. You will manage the sales pipeline, build strong customer relationships, and ensure consistent achievement of revenue targets.

You will also play a key role in shaping the sales strategy, identifying new opportunities, and ensuring our CRM and sales processes support strong business outcomes.

Key Responsibilities

• Lead, coach and develop the service sales team to achieve revenue and performance targets
• Drive growth by identifying opportunities within existing and new customer accounts
• Build strong relationships with key customers through regular sales visits and engagement
• Maintain sales activity and ensure all leads, contacts and opportunities are accurately recorded in the CRM
• Manage a healthy sales pipeline to consistently achieve monthly revenue targets
• Identify growth opportunities within the region and convert them into new business
• Respond to customer enquiries, prepare proposals and negotiate pricing and delivery timelines
• Work closely with service, engineering and operational teams to deliver tailored solutions
• Monitor sales performance metrics and implement strategies to improve results
• Participate in weekly sales coaching meetings and communicate sales activity, forecasts and opportunities with the branch team