Total 10,161 Customer Service job vacancies in Overseas

Job Summary

Perform installation, maintenance, testing, and servicing of valve remote control, tank gauging, hydraulic deck machinery, and related electrical and instrumentation systems for marine and offshore applications, including onboard ship and overseas service assignments.

Responsibilities

• Install, maintain, upgrade, inspect, test, and repair valve remote control and tank gauging systems to ensure operational reliability
• Conduct testing and commissioning of hydraulic deck machinery following company policies and procedures
• Read and interpret electrical drawings, P&ID, and hydraulic circuit diagrams to diagnose and resolve system issues
• Troubleshoot and service hydraulic power units, electrical motor starter panels, solenoid controls, instrumentation, and automation controls
• Apply knowledge of hydraulic, pneumatic, and electric actuator functions and principles to support system maintenance and troubleshooting
• Perform basic PLC programming tasks including upload, download, and operation of SCADA/HMI systems to support automation controls
• Work independently and collaboratively with team members to complete maintenance and service tasks effectively
• Travel onboard ships at shipyards, anchorages, or offshore locations as required for system servicing and commissioning
• Travel overseas to perform service jobs when necessary, ensuring timely and effective support to clients

Required competencies and certifications

• Minimum Diploma or Degree in Electrical or Mechanical Engineering
• At least 3 years of relevant experience in Marine, Offshore, Instrumentation & Control, or Hydraulic fields
• Ability to read and understand electrical drawings and P&ID/hydraulic circuits
• Strong communication and interpersonal skills to coordinate with team members and clients
• Self-starter with innovative thinking and resourceful problem-solving skills

Preferred competencies and qualifications

• Knowledge of hydraulic, pneumatic, and electric actuator functions and principles
• Experience troubleshooting hydraulic power units and electrical motor starter panels
• Familiarity with solenoid control, instrumentation, and automation control troubleshooting
• Basic skills in PLC programming, SCADA, and HMI systems

We are hiring call centre officers to be outsourced to our clients

Responsibilities

• Provide quality support for customer enquiries via phone, email, live chat, and occasional walk-in interactions
• Handle inbound customer calls and assist with enquiries promptly and professionally
• Support customer queries across multiple service channels, including in-person, email, and live chat
• Manage customer escalations, complaints, and feedback to ensure timely resolution
• Take ownership of client issues and follow through to resolution
• Participate in process improvement initiatives and support customer experience enhancement projects
• Recommend improvements to processes that enhance customer experience, team productivity, or operational efficiency
• Support ad hoc assignments, projects, and general administrative duties as required
• Consistently achieve defined service and performance KPIs
• Maintain professional standards when interacting with customers and colleagues
• Having prior customer service experience is an added advantage

Others:
Location: Clarke Quay/Fort Canning MRT
Working Hours: 8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break
Salary: up to $3800
F2F interview is required for this role

Interested applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Key Responsibilities:

• Supervision and Care:Supervise primary school students (P1-P6) during student care hours.
  Ensure the safety and well-being of students.
  Facilitate engaging activities and programs.
  Assist students with homework completion.
  
• Communication and Support:Provide emotional support and positive reinforcement.
  Liaise with parents and guardians regarding children's progress and behavior.
  Resolve conflicts and address student needs.
  
• Administrative Tasks:Manage student attendance and records.
  Collect fees and forms.
  Maintain a clean and organized student care environment.
  

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognised as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.

About the Role

The Associate, Business Production Support will be a key member of the Supply Chain Management team, playing an essential role in driving fulfilment activities for Hegen By Me (HBM), our bespoke product personalisation service. In this role, you will be responsible for ensuring that every product is carefully customised to meet and exceed our customers’ expectations. You will work closely with internal teams to coordinate orders, manage production processes, and maintain high standards of quality and efficiency throughout the fulfilment journey.

This position offers an exciting opportunity to contribute to a customer-focused, detail-oriented operation where precision, creativity, and operational excellence come together to deliver a truly personalised experience.

Key Responsibilities:

• Support the Supply Chain Management team in all HBM fulfilment activities, including accurate documentation and maintenance of administrative records.
• Manage and process HBM orders received through Hegen’s website, performing customisation and personalisation of products to meet customer specifications.
• Collaborate closely with internal teams to coordinate and execute HBM orders efficiently.
• Follow and execute standard operating procedures to ensure the smooth and timely fulfilment of all orders.
• Uphold workplace health and safety standards while operating printing machines, including UV and laser printers.
• Troubleshoot and perform basic maintenance on printing machines to minimise downtime and ensure smooth operations.
• Support the Supply Chain Management team in areas such as warehousing, inventory management, and administrative functions, as required.
• Ensure all personalised products meet the highest standards of quality and consistency.
• Oversee and follow up on day-to-day inventory, logistics, and supply management.
• Perform any other duties as assigned.

Requirements:

• Educational background and working experience in Warehouse/Logistics, Printing, or related field is preferred.
• Basic computer skills are required,with the ability to navigate standard office applications efficiently.
• Knowledgeof Adobe Illustrator and Photoshop will be advantageous
• Familiarity with UV and laser printing processes is highly desirable but not mandatory
• A good team player with a pleasant and proactive personality
• Demonstrates a strong sense of responsibility and commitment to completing assigned tasks accurately and on time.
• Capable of working effectively in a fast-paced environment, managing multiple tasks and priorities efficiently.
• Candidates with no experience with UV and laser printing are welcome as training will be provided.

Equal Opportunity & Data Protection Statement

Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of you rpersonal data for recruitment and employment-related purposes in accordance with applicable data protection laws.

Join Us

At Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Location: Singapore

About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• Strategic Alignment: Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

Minimum Qualifications

• Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling)
• Experience working with hyperscaler ecosystem or Cybersecurity vendors
• Technical Acumen: Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

Strongly Preferred Qualifications (The "Good-to-Haves")

• Cloudflare Developer Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
• Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
• Certifications: AWS/Azure/GCP/ Palo Alto/ISC2/ ISACA/Other Cybersecurity vendors

Compensation This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

Key Responsibilities

• Provide end to end SWIFT SME support for BAU, incidents, and changes.

• Own SWIFT infrastructure and application administration(Alliance Access / Gateway / AMH as applicable).

• Support SWIFT Alliance Cloud migration, cutover, and hypercare.

• Ensure compliance with SWIFT CSP controls, audits, and attestations.

• Coordinate with Infra, Security, Network, Vendors, and Business teams.

• Support future API based SWIFT initiatives and modernization roadmap.

• Maintain runbooks, SOPs, and operational documentation.

Detailed Job Description:

• Provide end to end SWIFT platform support covering BAU operations, incident management, and production stability.

• Act as the primary SWIFT subject matter expert for Alliance Access, Alliance Gateway, and associated components.

• Support the ongoing migration from on premise SWIFT infrastructure to SWIFT Alliance Cloud, including readiness checks, cutover activities, and post go live support.

• Ensure adherence to SWIFT CSP requirements and support all internal and external regulatory audits and attestations.

• Coordinate closely with infrastructure, security, network, compliance, vendors, and business stakeholders to manage changes and resolve issues.

• Support change and release management activities, including deployment planning and risk assessment.

• Participate in future SWIFT modernization initiatives, including API based SWIFT integration planned from 2027 onwards.

• Maintain and update operational documentation, SOPs, runbooks, and knowledge repositories.

• Hands on experience with Alliance Access, Alliance Gateway, SWIFTNet

• Experience in cloud or hybrid SWIFT deployments preferred

Job Scope

Generate quotations to customer

• To assist in purchasing the necessary parts for service jobs
• To check spares availabilities & lead time with various suppliers
• To check & ensure that prices quoted from vendors are competitive
• To track spares delivery status and advise accordingly to store-man
• To track & file all purchases with reference to service jobs
• To prepare Delivery orders & Invoices in a timely and organized manner
• To assist service team on logistic preparation for overseas job assignment
• To assist the Accounts team with proper documents to ensure timely payment from customers

Requirements

• ITE/Diploma in Business, Engineering, or any related field

As a clinical research coordinator, you will be actively involved in coordinating clinical trial activities according to the study protocol and in compliance to the ICH Good Clinical Practice guidelines and the Health Products (Therapeutic Products) Regulations under the Health Product Act.

You will support and assist the Principal Investigator in the following trial related activities:

• Patient screening and recruitment,
• Monitoring subject’s compliance to their treatment and follow-up,
• Data collection and management including resolving data discrepancies,
• Coordinating the collection of biological specimens,
• Monitoring of adverse events and safety reporting,
• Maintaining and organising of investigator site files, preparation and submissions to the ethics committee and relevant local health authorities,
• Tracking of trial expenditures and timely invoicing.

Requirements:

• Degree in Life Sciences/Nursing
• OR Diploma in Nursing with minimum 6 years working experience as CRC
• 2 years of related working experience will be advantageous
• Excellent time-management and communication skills
• Able to work independently and as a team
• Detail-oriented and self-motivated
• Good grasp of MS Office applications

The Assistant Manager / Senior Assistant Manager is responsible for overseeing and coordinating the end-to-end administration, governance, and operational management of research grants and funded programmes across the grant lifecycle effectively.

This role serves as a key liaison between Principal Investigators (PIs), research teams, internal and external stakeholders to oversee pre-award and post-award grant activities, monitor grant utilization and reporting requirements, manpower management and ensure timely resolution of operational and compliance matters, for smooth coordination, accountability, and delivery of funded research initiatives.

A strong foundation in scientific concepts is preferred, as the role requires reviewing research proposals and related documents to support administrative processes effectively. The incumbent may be assigned additional responsibilities by the supervisor where necessary.

Key Duties & Responsibilities

1. Pre-Award Grant Administration

• Assist in the preparation, submission, and tracking of research grant applications.
• Ensure compliance with funding requirements, institutional policies, and deadlines.
• Liaise with PIs and research teams to gather necessary documentation.
• Maintain accurate records of grant-related documents and communications.
• Review scientific proposals to ensure administrative completeness and compliance

2. Post-Award Grant Management and Compliance

• Manage post-award grant administration, including grant activation, budget tracking, and project monitoring.
• Monitor grant utilization, milestones, and project timelines.
• Track grant lifecycle for clear visibility.
• Manage grant variations and extensions where required.
• Ensure proper documentation and maintenance of grant records.
• Identify operational risks and escalate issues where necessary.

3. Financial Management and Budget Oversight

• Oversee and manage financial aspects of grants, including budgeting, expenditure monitoring and forecasting
• Verify claim statements
• Support research-related procurement and financial tracking where necessary

4. Stakeholder Management and Support

• Serve as key point of contact for internal and external stakeholders on grant-related matters.
• Ensure clear and accurate documentation of research activities and administrative processes.
• Support audit and compliance checks as required.

5. Manpower Management and Administrative Coordination

• Coordinate manpower-related processes for grant-funded projects including recruitment, onboarding, contract renewals, and staff appointments.
• Monitor and forecast staffing timelines, manpower allocations and funding support in accordance with approved budgets and institutional policies.
• Maintain up-to-date manpower records for staff and clinical fellows

6. Contracts and Agreements Management

• Draft, review and negotiate research contracts, collaboration agreements, material transfer agreements etc., while liasing with legal teams.
• Monitor compliance with contractual obligations and funding terms.
• Contract lifecycle management.
• Study and understand relevant IRB protocols to advise research teams about study feasibility.

7. Research Infrastructure/Programme Development and Strategic Support

• Manage and contribute to the planning and implementation of new research initiatives, platforms, of foundational capabilities.
• Support the establishment, implementation, and operationalization of research and grant management infrastructure to support research programmes and strategic initiatives.
• Coordinate processes, workflows and governance frameworks required to support the research programme operations.
• Support onboarding and coordination of research programme resources, stakeholders and operational requirements.

Key Requirements:

• Bachelor’s Degree in Biomedical Sciences, Life Science, or a related field.
• Strong written and verbal communication skills, including preparation of grant documentation reports and correspondence.
• Experience in grant administration, research management or research operations.
• Demonstrated experience in budget preparation, financial tracking for research grants.
• Experience in contract management of research agreements (i.e. work plan creation/amendment, facilitating contract discussions).
• Good critical thinking and problem-solving skills.
• Possess an understanding of medical and clinical research terminology.
• Candidate should preferably have background in cancer biology and/or genomics and data science.
• Self-motivated and team player.
• Ability to complete tasks independently with minimal supervision.
• Ability to work on multiple projects involving multiple stakeholders concurrently.
• Adaptability and able to navigate within an evolving research and regulatory landscape.
• Good organizational and interpersonal skills.
• Attention to detail with strong documentation and record-keeping skills.

Customer Service Executive (Sales)

Company: Ace Safety Pte Ltd
Industry: Safety Footwear & Personal Protective Equipment (PPE)

About Us
Ace Safety Pte Ltd (AcesafeT) is a trusted supplier of Safety Footwear and Personal Protective Equipment (PPE). With over 20 years of combined industry experience, we are committed to delivering high-quality safety products to our clients. As part of our business expansion, we are looking for a dynamic and driven individual to join our growing sales team!

Roles & Responsibilities

• Drive sales growth through engagement with our existing customer database.
• Strengthen relationships and expand market share within our current re-sellers for product distribution.
• Research and recommend company products to customers effectively and efficiently.
• Explore, engage, and negotiate with customers to achieve the best possible sales outcomes.
• Monitor market trends and competitor activities to maintain a competitive edge.
• Provide excellent customer service support to ensure long-term client satisfaction.

Requirements

• Minimum Professional Certificate/NiTEC, Diploma, or Higher Diploma in Business Studies, Administration, Marketing, or related fields.
• At least 2 years of working experience in sales, communications, or marketing (advantage).
• Strong verbal and written communication skills. Advantage if able to speak Mandarin to our existing Mandarin speaking customers.
• Excellent interpersonal and customer relationship management skills.
• Possess business acumen and strategic thinking abilities.
• Able to work well under pressure and meet sales targets.
• Proficient in MS Office and familiar with social media platforms (advantage).
• Must have Singapore Class 3 or 3A driving license
• Company will provide Vehicle should Candidate do not possess own Vehicle. (advantage if you possess your own vehicle).

Why Join Us

• Be part of a fast-growing safety solutions company with strong industry presence.
• Enjoy a supportive and collaborative team culture.
• Competitive remuneration package with attractive incentives and career growth opportunities.

• Handle consolidation (Consol) and Taobao shipments, ensuring smooth coordination and timely delivery.
• Manage import and export documentation, ensuring accuracy, compliance, and timely submission.
• Liaise with suppliers, freight forwarders, and customs agents to resolve shipment issues or discrepancies.
• Monitor and track shipment status, providing regular updates to internal teams.
• Maintain proper filing and records of all shipping and customs documents for audit and compliance purposes.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

• Handle consolidation (Consol) and Taobao shipments, ensuring smooth coordination and timely delivery.
• Manage import and export documentation, ensuring accuracy, compliance, and proper submission.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Job Responsibities:

• Manage end-to-end project delivery for WSG and Government/SME projects in accordance with contractual obligations and/or tender requirements.
• Develop and maintain detailed project plans, schedules, and resource plans covering kick off meeting deployment, SIT, UAT, and handover to day 2 phases in accordance to requirements
• Coordinate cross-functional teams (engineering, opco, contractors, and partners) to meet project milestones and delivery timeline
• Track progress against baseline schedules/ Gantt Chart and proactively manage dependencies and constraints.
• Identify project risks and implement mitigation plans to minimise impact to cost, scope, and schedule.
• Coordinate and manage vendors and contractors to ensure delivery meets quality, safety, and contractual requirements.
• Prepare the run book to ensure smooth transition to Day 2 or maintenance phase
• Provide weekly/ad hoc project status updates, dashboards, and milestone reports for stakeholders
• Manage contractors during installation of services to ensure the installation works are completed well within stipulated timelines and comply with pre-determined technical specifications and ensure contractors compliance with site safety requirements, including PPE, permits, and site access protocols.
• Any Ad-hoc task assigned

SDM

• Oversee end-to-end service delivery for assigned projects, ensuring services are delivered in accordance with contract terms, KPIs, and SLAs.
• Manage project issues, escalations, and root cause analysis in a structured and auditable manner and maintain strong working relationships with stakeholders
• Control scope changes through formal change requests, impact assessments, and approvals
• Maintain accurate project cadence documentation including meeting minutes, risk logs, issue logs, and change records on weekly/monthly basis
• Prepare documentation for audits, inspections, and governance reviews.
• Ensure deliverables meet acceptance criteria prior to take over to support service delivery.
• Recommend improvements to project delivery processes, tools, and templates.
• Monitor service performance and implement corrective actions to address service gaps or operational risks.
• Any Ad-hoc task assigned

Job Requirements

• Degree in Computing Science/Engineering, Information Technology/Business
• PMP certification would be an added advantage
• Minimum 4 years of project management experience
• Good knowledge of cabling infrastructure, internet networks, routers and switches
• Excellent interpersonal, presentation and project management skills
• Able to work independently with minimal supervision