Total 9 Customer Service job vacancies in Klang, Selangor

Responsibilities

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Deliver prompt, accurate, and effective solutions to all customer-related issues.

• Handle inbound and outbound customer inquiries efficiently and professionally.

• Ensure a high level of customer satisfaction through excellent service and timely follow-up.

• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.

• Manage a high volume of incoming calls, chats, and messages across various platforms.

• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.

• Accurately document customer interactions, process transactions, and track daily issues or requests.

• Adhere to internal communication protocols, guidelines, and company policies at all times.

• Able to work extra hours

• Able to communicate with all level from Management, client, co-workers

Requirements

• Achieve at least SPM education.

• Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential

• Fresh graduates are encouraged to apply.

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Possess strong communication skills through online platforms (chat, email, messaging apps, ).

• Knowledge in handling basic computer (Microsoft Excel/Word ).

• Good communication and interpersonal skills.

• Ability to multi-task, prioritize work, and manage time effectively

Benefits

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments
• Career Progression opportunities

About the Role

We are seeking a proactive and customer-focused Customer Liaison Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless customer experience across policy servicing and claims support. You will play a critical role in maintaining client satisfaction while upholding operational and regulatory standards.

JOB DESCRIPTION:

• Manage customer inquiries via phone, email, and walk-in channels in a timely and professional manner
• Provide clear and accurate information on insurance policies, coverage, and procedures
• Support end-to-end policy servicing, including applications, renewals, endorsements, and cancellations
• Assist customers throughout the claims process and coordinate with internal teams for resolution
• Handle customer feedback and complaints, ensuring effective resolution and escalation where necessary
• Maintain accurate customer records in internal systems
• Collaborate with underwriting, claims, and sales teams to ensure consistent service delivery
• Ensure compliance with company policies and regulatory requirements

JOB REQUIREMENT:

• Bachelor’s Degree in Business, Finance, Insurance, or related field

• 2–4 years of experience in insurance, banking or customer service environment

• Strong communication and interpersonal skills

• Good problem-solving and conflict resolution abilities

• High attention to detail and organizational skills

• Proficiency in Microsoft Office and customer management systems

• Knowledge of insurance products and claims processes is an added advantage

• Preferred female

• Preferred Language: Mandarin, English & Malay

• Working Hours: Monday - Friday: 8.30am – 5.00pm, Saturday: 8.30am – 1.00pm

Perks & Benefits

• Personal leave
• EPF & SOCSO
• Medical
• Annual Leave
• Performance Bonus
• Insurance

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd (HQ)

Unit 8-1, Level 8, Tower 8, UOA Business Park, 

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

(Connected to Subang LRT station)

Note: 3 months training at Pest Control branch before placement to HQ

Rentokil Initial (M) Sdn Bhd (Pest Control branch)

No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial Malaysia

Rentokil Initial (M) Sdn Bhd.  No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

Rewards and Benefits

• Attractive base salary
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn. Bhd.,

Unit 8-1, Level 8, Tower 8, UOA Business Park,

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

(connected to Subang LRT station)

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy – advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management

Rentokil Initial is a global leader in Pest Control and Hygiene services, operating across 90 countries with 68,500 colleagues in Europe, the Americas, Asia & MENAT, Pacific and Africa. We provide services around the world that Protect People, Enhance Lives and Preserve our Planet.

Are you passionate about delivering best in class customer experiences? We have an exciting opportunity for a Customer Experience Lead to join our Regional Asia Team.

Reporting to the Asia Sales & Marketing Director, you will play a key role as an independent, inquisitive intelligence operative who extracts actionable customer insights through high-impact verbal interaction, replacing traditional, low-yield survey methods. Based in our Malaysia office, you will specifically reach out to customers across Hong Kong, Macau and Singapore.

This is a great role for someone with an inquisitive nature, a good listener with customer first mindset and have great sense of humour who can build rapport quickly and diffuse tension.

What You’ll Be Doing:

• Call Customers for Feedback: Call people who have stopped using our services or turned down a quote to find out the real reason why.
• Get the "Real" Story: Move past simple "tick-box" answers to get the honest, sometimes "brutal" truth that customers usually don't share.
• Be a Great Listener: Let customers talk for as long as they need—sometimes over 30 minutes—without rushing them.
• Take Fast Notes: Type quickly while the customer is talking so you don't miss any "golden nuggets" of information.
• Report Problems Fast: If a customer has an urgent issue, make sure the right person in the company knows about it immediately so they can fix it.
• Keep it Private: Make sure customers feel safe to speak openly by promising that their names won't be used in the wrong way.

What We’re Looking For:

We are seeking for a Bachelor’s degree holder, who have experience in:

• Customer-Facing Background: Proven track record in roles requiring direct, high-stakes customer interaction.
• Independent Operative: Experience in roles where they are perceived as neutral or separate from day-to-day operations to maximize contact honesty.
• Linguistic Versatility: Fluency in English, Malay, and Cantonese is essential.

The ideal candidate must have:

• High EQ & Active Listening: Must possess a natural gift for getting people to talk and the empathy to listen without "an axe to grind".
• Operational Agility: Ability to manage fluid call volumes—ranging from 10 to 100+ daily interactions—while allowing high-value conversations to exceed 30 minutes if necessary.
• Fast-Paced Documentation: Exceptional typing speed and note-taking abilities to ensure no intelligence is lost during the "flow" of conversation.
• Ownership Mentality: A willingness to take full accountability for issues raised during calls until they are resolved.

What’s in it for me?

We offer a competitive package designed to support your wellbeing and career growth:

• Attractive remuneration
• Comprehensive Insurance Plans (Surgical & Hospitalization, Term Life and Personal Accident)
• Outpatient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Training & Development
• Employee Purchase Plans

Ready to drive customer excellence across Hong Kong, Macau, and Singapore? Take the next step in your career and APPLY TODAY!

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Office location:

Rentokil Initial (M) Sdn. Bhd.

Unit 8-1, Level 8, Tower 8, UOA Business Park,

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

(connected to Subang LRT station)

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd (HQ)

Unit 8-1, Level 8, Tower 8, UOA Business Park, 

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

(Connected to Subang LRT station)

Note: 3 months training at Pest Control branch before placement to HQ

Rentokil Initial (M) Sdn Bhd (Pest Control branch)

No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.