Total 10 Customer Service job vacancies in Jakarta

1. Providing IT Support for Bosch Indonesia users following IT Service Management processes
2. Operation of End Client Devices (IT Fleet Management and Manage Print Services), including of support and troubleshooting for all Bosch Indonesia locations
3. Conducting End User Enabling service together with Bosch Digitalization Indonesia associates
4. Supporting Bosch Digitalization Indonesia colleagues in their role as Local IT Infrastructure Partner and Local Services Support roles
5. Actively contributing in Local and Regional Team Meetings

Guest Service & Communication

• Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.

• Offer upselling opportunities to maximize room revenue and enhance guest experience.

• Handle special requests, VIP reservations, and group bookings with attention to detail.

System & Process Management

• Enter reservations accurately into the system (Opera or relevant PMS/CRS).

• Process amendments, cancellations, and no-shows according to standard procedures.

Coordination & Reporting

• Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.

• Ensure group blocks and allotments are managed effectively.

Standards & Compliance

• Ensure all reservations comply with company policies, brand standards, and data privacy regulations.

• Maintain confidentiality of guest and company information at all times

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent Estonian communication skills (at least C1 level for both spoken and written) and English at B2 level;
• Experience in customer support for at least 6 months;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus: 

• Experience with CRM systems.

Benefits and Perks:

• Fixed schedule: Mon–Fri: 09:00-17:00 (GMT +2);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

We are seeking an experienced Receptionist to join our team at the Midplaza Building in Sudirman, Jakarta. This role is responsible for delivering a warm and professional welcome to all visitors, while efficiently handling administrative and front-desk duties to support the smooth day-to-day operations of the organization.

Responsibilities :

• Deliver a professional and courteous welcome to all guests, clients, and visitors, ensuring a consistently positive first impression.
• Manage visitor flow by promptly directing guests to the appropriate departments or personnel.
• Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters as required.
• Maintain excellent personal presentation, communication, and service etiquette in line with company standards and policies.
• Receive, record, and distribute incoming and outgoing correspondence (letters, documents, invoices, and parcels) in a timely and organized manner.
• Coordinate meeting room bookings, including scheduling, setup, and ensuring rooms are ready prior to use.
• Ensure meeting rooms remain clean, tidy, and well-stocked with required supplies.
• Oversee the cleanliness, orderliness, and overall comfort of the Level 25 lobby area.

• Minimum Diploma (D3) in Office Administration, Secretarial Studies, Hospitality, or a related discipline.
• At least 1 year of experience as a Receptionist or Front Office staff is preferred.
• Well-groomed with a professional appearance.
• Strong communication and interpersonal skills with a courteous, service-oriented manner.
• Proficient in English, both spoken and written.
• Proficient in email communication and Microsoft Office (especially Word).

The Receptionist provides a warm, welcoming, and efficient first point of contact for guests. They serve as the face of the hotel and plays a vital role in creating a positive and memorable guest experience. Their primary responsibility is to greet guests, handle check-ins and check-outs, manage reservations, and provide information about hotel facilities, services, and local attractions. Additionally, the Receptionist assists guests with their inquiries, resolves any issues or concerns, and ensures that their needs are met during their stay. They also handle administrative tasks such as processing payments, maintaining guest records, and coordinating with other hotel departments.

About This Role

To Perform site technical support for Installation, testing, and commissiong of variuous product of overhead travelling cranes, including retrofit and modernization works, within the country coverage area.

Main Responsibilities

• To perform and support installation, testing, and commissioning of any customer order manage by site supervisor for various products of overhead cranes, including retrofit and modernization, and repair works.
• To perform and support site inspection
• To attend and support factory acceptance test.
• To coordinate with appointed sub-contractor related to installation and commissioning works.
• To coordinate with all internal stakeholders for the successful of delivering the customer order.
• To complete and provide proper electronic and/or printed documentation utilizing the established company tools (if applicable)
• To participate in development program to improve both hard skils and soft skills
• To complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines
• To maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution
• To follow all established safety rules and procedures, including those established by the customer
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures; - To participate in programs and assessments to improve health and safety in the workplace
• To execute all functions in line with the applicable delegation of authority
• To perform other duties as assigned
• Awareness of ISO 14001 and 45001 standards

Key Responsibilities:

• Support campaign managers in executing multiple live brand campaigns (FMCG, health, parenting)
• Manage and maintain campaign data, including lead validation, cleaning, tagging, and segmentation using Excel/Google Sheets
• Update campaign trackers and monitor pacing to ensure KPIs and deliverables stay on track
• Prepare performance summaries and reports for internal teams and client updates
• Coordinate with internal teams (CRM, Paid Ads, Community, Designers) and external vendors to support campaign execution
• Assist with campaign operations and logistics, including preparing, packing, and delivering client products to/from distribution points when required

• University student or recent graduate in Business, Marketing, Data Analytics, or related fields
• Highly proficient in Excel/Google Sheets; confident with formulas such as VLOOKUP, COUNTIFS, TEXT, etc.
• Basic understanding or interest in digital marketing or lead generation campaigns
• Comfortable working with campaign dashboards, tracking sheets, and multiple stakeholders
• Strong task management skills, attention to detail and data accuracy
• Fast learner, proactive communicator, and comfortable working with complex spreadsheets
• Bonus: Familiarity with CRM tools, campaign funnels, or Meta Ads reporting

• ​​​​​​Lead Distribution: Sort and assign daily incoming leads from digital channels (WhatsApp, Social Media, Website) to the appropriate BD Associates for immediate follow-up.
• Partner Database Maintenance: Keep an organized and up-to-date registry of all active agents (Ajen), ensuring their contact information and bank details for commission payments are accurate
• Incentive Calculation Support: Prepare the monthly activity data required to calculate commissions and bonuses for agents, ensuring all "booked" deals are accounted for.
• Meeting & Event Coordination: Handle the logistics for agent gathering events, dealer training sessions, or "micro-marketing" booths in traditional markets or malls.
• Pipeline Progress Reporting: Compile daily "funnel reports" that track the volume of applications at each stage (e.g., survey, committee, disbursement) to keep the team updated.
• Digital Inquiry Handling: Manage initial front-line customer interactions via the company's official WhatsApp Business or social media accounts to answer basic product FAQs.
• Competitor Pricing Monitoring: Conduct weekly "mystery shopping" or desktop research to gather current interest rates and promo info from other multifinance competitors.