Total 575 Customer Service job vacancies in Fortitude Valley

Location: Serangoon
Work Days: Monday to Friday
Work Hours: 8:30 AM – 5:30 PM
Home Visits Per Day: Typically 3–4 homes, depending on patient load
On-Call Requirement: None on weekdays

Job Scope:

• Make home visits to provide nursing care to terminally ill patients
• Manage care plans and coordinate with doctors and social workers
• Support patients and families with end-of-life care needs

Key Requirements:

• Must be ICU- or Palliative Care-trained
• Home care experience preferred

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

About the role

As a Customer Service Officer at DNA Brands Co Pte Ltd, you will play a pivotal role in providing exceptional customer service and support to our valued clients. Joining our team in the Central Region, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive brand experience. This full-time position is an excellent opportunity to develop your customer service skills and contribute to the success of our growing business.

About us

DNA Brands Co Pte Ltd is a leading provider of high-quality products and services in the Central Region. Since our establishment, we have built a reputation for excellence and innovation, constantly striving to exceed the expectations of our customers. Our team of dedicated professionals is committed to delivering exceptional customer experiences and driving the growth of our business. Join us on this exciting journey and be a part of our success story.

Main Duties, Roles and Responsibilities

A Customer Service Officer role reporting to the Customer Experience Manager typically focuses on ensuring, excellent customer interactions, handling inquiries, resolving issues, and improving overall customer satisfaction.

Here are the key roles and responsibilities:

Roles & Responsibilities:

1. Customer Interaction & Support

● Serve as the first point of contact for customers via phone, email, chat, digital platforms or in-person.

● Provide accurate information about products, services, and company policies.

● Handle customer inquiries, complaints, and requests in a professional manner.

● Escalate complex issues to the Customer Experience Manager or relevant departments.

2. Order & Service Management

● Process customer refunds, exchanges, and orders efficiently.

● Track and follow up on service requests and ensure timely resolution.

● Coordinate with logistics, sales, and technical teams to fulfill customer needs.

3. Customer Satisfaction & Experience Improvement

● Gather customer feedback and report trends or recurring issues.

● Proactively suggest process improvements to enhance customer experience.

● Maintain a positive and empathetic approach when dealing with customers.

4. Documentation & Reporting

● Maintain accurate records of customer interactions and transactions.

● Prepare reports on customer service performance and key issues.

● Assist in compiling customer feedback for analysis by the Customer Experience Manager.

5. Training & Compliance

● Stay updated on company products, policies, and service protocols.

● Ensure compliance with company guidelines and industry standards.

● Participate in training sessions to improve customer service skills.

Professional Experience

• Minimum 2 years in a similar position of customer service/relations
• Experience in similar industry

Education

• PC skills – good command of outlook and excel
• Course in customer service -will be considered an advantage
• Course in sales - will be considered an advantage

Language

• English very good command
• Mandarin very good command

Skills and qualifications

• Excellent customer service
• Interpersonal skills
• Attention to details
• Negotiation skills
• Ability to have difficult conversations
• Ability to handle challenging customer requests
• Problem solver ability to reach win win solutions
• Hardworking, well-disciplined and self-motivated
• Good planning skills and well organized
• Positive attitude
• Able to do work with minimal supervision
• Agility and flexibility
• Fast learner and goal oriented
• Ability to work with PC, Computerized Systems
• Ability to work in a fast-paced retail environment is desirable
• Can work overtime, weekend, retail hours, when required

Job Responsibilities:

• Supervise the Housekeeping team, including scheduling, performance reviews, and regular meetings.
• Oversee premises upkeep and coordinate procurement of supplies for the Centre.
• Manage monthly expenses, petty cash, and financial records for reporting.
• Ensure proper use and care of equipment and materials.
• Liaise with teachers, Heads of Centres, vendors, and government departments.
• Provide comprehensive administrative support across departments, including timetabling, filing, document preparation, and office supplies.
• Prepare reports, presentations, and translations as required.
• Attend centre meetings and training sessions, implementing actions in line with policies and procedures.

Job Requirements:

• Diploma in Business Administration, Office Management, Hospitality Management, Languages, or related field.
• Bilingual proficiency in English and Mandarin(spoken and written) is essential for translation and communication.
• Minimum 2 years of experience in administration, operations, or team supervision.
• Basic knowledge of Microsoft Office (Excel, Word).
• Detail-oriented, organized, and able to work independently with minimal supervision.
• Good communication and organizational skills
• Work days: Wednesday to Sunday

We are actively hiring for a client in a Day Rehabilitation Centre setting in Singapore and we wish to invite interested therapist to apply the role.

Job Code: SSSC10/04/ST

Permanent Speech Therapist

Clinical Responsibilities

• Conduct comprehensive speech and language assessments at admission, review, and discharge stages.
• Develop and implement evidence-based, person-centered therapy plans with measurable goals.
• Monitor and document client progress, outcomes, and treatment plans accurately.
• Communicate assessment results, therapy goals, and discharge plans to clients and stakeholders.
• Recommend suitable assistive devices and support community reintegration as needed.

Administrative & Program Responsibilities

• Participate in multidisciplinary case discussions and ensure accurate documentation and reporting.
• Support the planning, development, and review of clinical programs and services.
• Supervise and train Therapy Assistants.
• Engage in continuous professional development, audits, and quality improvement initiatives.
• Perform other duties as assigned by the reporting officer.

Project Details

• Projected Commencement: FY2026
• Work Schedule: Mon to Thu (8.30am - 6pm), Fri (8.30am - 5.30pm)
• Bachelor or Masters in Speech Therapy
• Must be a Fully Registered AHPC ( Singapore )
• Senior therapists are welcome to apply

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

We are actively hiring for a client in a Day Rehabilitation Centre setting in Singapore and we wish to invite interested therapist to apply the role.

Job Code: SSSW10/04/ST

Permanent Speech Therapist

Clinical Responsibilities

• Conduct comprehensive speech and language assessments at admission, review, and discharge stages.
• Develop and implement evidence-based, person-centered therapy plans with measurable goals.
• Monitor and document client progress, outcomes, and treatment plans accurately.
• Communicate assessment results, therapy goals, and discharge plans to clients and stakeholders.
• Recommend suitable assistive devices and support community reintegration as needed.

Administrative & Program Responsibilities

• Participate in multidisciplinary case discussions and ensure accurate documentation and reporting.
• Support the planning, development, and review of clinical programs and services.
• Supervise and train Therapy Assistants.
• Engage in continuous professional development, audits, and quality improvement initiatives.
• Perform other duties as assigned by the reporting officer.

Project Details

• Projected Commencement: FY2026
• Work Schedule: Mon to Thu (8.30am - 6pm), Fri (8.30am - 5.30pm)
• Bachelor or Masters in Speech Therapy
• Must be a Fully Registered AHPC ( Singapore )
• Senior therapists are welcome to apply

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

What will I be doing?

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Knowledgeable of Hilton’s departmental standards and run the Telecommunication Centre as a Communications Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS, PBX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communications Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Knowledgeable of hotel and departmental KPIs especially SALT and Hilton Honors enrolment. Assisting Communications Manager to drive result to the maximum.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Communications Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Communications Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Call Centre Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Customer Success

• You will be the primary custodian of the customer experience, ensuring timely, accurate, and professional communication.
• Respond promptly to customer queries via WhatsApp Business, WhatsApp API, and email
• Send weekly order reminders and communications to customers via WhatsApp API
• Consolidate, amend, and adjust customer orders on a weekly ordering cycle
• Ensure accuracy of customer selections, preferences, and changes before kitchen cut-off
• Proactively resolve issues to maintain high customer satisfaction and retention

Operations

• You will work closely with the kitchen and operations ecosystem to ensure smooth weekly execution.
• Work directly with the Head Chef to monitor:
• Food quality and consistency
• Inventory levels and stock planning
• Kitchen workflow and team readiness
• Coordinate with suppliers to ensure:
• Timely delivery of raw materials
• Correct quantities and specifications ordered
• Identify and source new suppliers to improve quality, reliability, and pricing
• Collaborate with the Accounts team to ensure accurate recipe costing and margin control
• Work with the kitchen team to ensure meals are:
• Correctly packed
• Clearly labelled
• Properly sorted for delivery and dispatch

Logistics & Delivery Coordination

• You will ensure that customer expectations are met through tight coordination with logistics partners.
• Work closely with the Logistics Team / delivery partners to:
• Communicate customer-specific delivery requests and instructions
• Update changes arising from order amendments or special requests
• Oversee weekly delivery execution, ensuring routes, schedules, and volumes are aligned
• Monitor delivery performance and proactively resolve delivery-related issues
• Act as the point of coordination between customers, kitchen, and logistics when exceptions arise

Who We’re Looking For

• Strong organisational and execution skills with high attention to detail
• Ability to learn and adapt quickly to new software platforms and internal systems
• Comfortable handling customer-facing, operational, and logistics coordination responsibilities
• Clear and confident communicator, especially over WhatsApp and email
• Prior experience in F&B, meal prep, logistics-heavy DTC, or hospitality brands is preferred
• Decent working knowledge of Microsoft Office tools (Excel, Word, Outlook), including managing spreadsheets, trackers, and basic reports
• Comfortable working with operational systems, order management tools, and internal dashboards
• Familiarity with AI tools (e.g. ChatGPT, basic automation or workflow tools) to improve productivity and operational efficiency
• Calm under pressure, solutions-oriented, and operationally sharp

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Principal (Childcare Centre)

We are actively hiring for a client in a Day Rehabilitation Centre setting in Singapore and we wish to invite interested therapist to apply the role.

Job Code: SSSW08/10/PT

Permanent Senior Physiotherapist

• Assess patients' physical conditions and develop tailored treatment plans.
• Use manual therapy, therapeutic exercises, and specialized equipment to aid recovery.
• Educate patients on injury prevention, posture correction, and lifestyle modifications.
• Collaborate with doctors, occupational therapists, and other healthcare professionals.
• Monitor patient progress and adjust treatments as needed.
• Maintain accurate records of patient assessments and treatment plans.
• Stay updated with the latest physiotherapy techniques and best practices.

Project Schedule

• Projected Commencement: FY2026
• Work Schedule: Mon to Thu (8.30am - 6pm), Fri (8.30am - 5.30pm)
• Senior therapist are welcome to apply
• Bachelor or Masters in Physiotherapy
• Must be a Fully Registered AHPC ( Singapore )

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

Jobs Responsibilities

• Handling customers virtually either via voice or video call.
• Responsible for servicing corporate customers on account servicing and handling of trade and credit related products enquiries for small businesses.
• Review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

lynnmak@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

We are actively hiring for a client in a Day Rehabilitation Centre setting in Singapore and we wish to invite interested therapist to apply the role.

Job Code: SSSC10/04/PT

Permanent Senior Physiotherapist

• Assess patients' physical conditions and develop tailored treatment plans.
• Use manual therapy, therapeutic exercises, and specialized equipment to aid recovery.
• Educate patients on injury prevention, posture correction, and lifestyle modifications.
• Collaborate with doctors, occupational therapists, and other healthcare professionals.
• Monitor patient progress and adjust treatments as needed.
• Maintain accurate records of patient assessments and treatment plans.
• Stay updated with the latest physiotherapy techniques and best practices.

Project Schedule

• Projected Commencement: FY2026
• Work Schedule: Mon to Thu (8.30am - 6pm), Fri (8.30am - 5.30pm)
• Senior therapist are welcome to apply
• Bachelor or Masters in Physiotherapy
• Must be a Fully Registered AHPC ( Singapore )

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

We are actively hiring for a client in a Day Rehabilitation Centre setting in Singapore and we wish to invite interested therapist to apply the role.

Job Code: SSSN10/04/OT

Permanent Occupational Therapist

• Assess patients' physical, emotional, and cognitive challenges.
• Develop and implement customized therapy programs to enhance daily functioning.
• Teach patients adaptive techniques and recommend assistive devices.
• Work with families and caregivers to support patient rehabilitation.
• Modify environments (home, school, or workplace) to improve accessibility and safety.
• Collaborate with healthcare professionals, including physiotherapists and doctors.
• Monitor progress and adjust treatment plans accordingly.

Project Details

• Projected Commencement: FY2026
• Work Schedule: Mon to Thu (8.30am - 6pm), Fri (8.30am - 5.30pm)
• Bachelor or Masters in Occupational Therapy
• Must be a Fully Registered AHPC ( Singapore )

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

Location: Science Park
Salary: up to 2.8k
Need to have Class 3 experience

Job Scope:

Support start-up, contract maintenance and other service activities with emphasis on safety and protection.

• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.

• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.

• Manage all orders efficiently until fulfilment stage, by working closely with Service team.

• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.

• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.

• To provide support to other service activities that may be assigned in the course of work

• Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.

• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

Job Summary

The Public Relation (PR) / Partnerships / Paid Support Executive is responsible for executing PR, influencer engagement, and partnership initiatives to drive brand visibility, campaign reach, and commercial impact across Rooms and Food & Beverage. The role supports marketing campaigns through media outreach, collaborations, and content amplification, while contributing to revenue generation by strengthening external partnerships and brand positioning. The position works closely with internal and external stakeholders to foster a collaborative and effective working environment that enhances campaign performance, brand value, and top-line results.

Areas of Focus

This role focuses on PR execution, media and influencer management, partnership coordination, and campaign amplification. It supports the hotel’s marketing objectives by increasing brand exposure, strengthening external relationships, and improving campaign effectiveness through earned and partnered channels.

Strategic Responsibilities / Duties

1. Execute public relations plans including media outreach, press engagement, and coverage tracking.
2. Develop and maintain relationships with media partners, publications, and key industry contacts.
3. Source, coordinate, and manage influencers, including hosting arrangements and content deliverables.
4. Support and execute partnership initiatives, including barter deals, collaborations, and joint campaigns.
5. Drive campaign amplification through media placements, influencer content, and partner channels.
6. Prepare and coordinate PR materials including press releases, media kits, and communication briefs.
7. Track and report PR, influencer, and partnership performance including reach, engagement, and campaign outcomes.
8. Work closely with internal stakeholders including Marketing, Revenue, and Food & Beverage teams to align PR activities with campaign objectives.
9. Ensure brand consistency and messaging across all external communications and collaborations.
10. Monitor market trends, competitor activities, and media landscape to identify PR and partnership opportunities.
11. Manage timelines, deliverables, and coordination across multiple campaigns and stakeholders.
12. Ensure proper documentation and reporting of PR activities, partnerships, and campaign outcomes.
13. Perform other duties as assigned by the direct reporting manager.

Key Skills and Requirements

1. Diploma or Degree in Marketing, Communications, or a related discipline.
2. Minimum 2–4 years of relevant experience in public relations, partnerships, or influencer marketing.
3. Strong experience in media relations, influencer management, and partnership coordination.
4. Proven ability to execute campaigns and drive amplification through PR and partner channels.
5. Strong stakeholder management and coordination skills across internal and external parties.
6. Good writing and communication skills for press releases and media communications.
7. Ability to manage multiple projects and timelines in a fast-paced environment.
8. Strong attention to detail with a results-oriented and commercially aware mindset.