Total 8 Customer Service job vacancies in Brisbane

Oaks Brisbane Casino Tower Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

As the Corporate Receptionist in our Premium A Grade Brisbane office, you will create the first impression that our clients have of this well-respected property brand. You will be a central and valued member of our office services team and will also assist the Office Manager with staff and client events and office administrative tasks.  The job share role would be ideal for an experienced customer service professional who is seeking a permanent part time role, working 3 days a week from 8:00am – 4:30pm Wednesday, Thursday and Friday.

The successful candidates will hold ownership of:

• Lobby Reception
• Client Meeting Rooms
• VIP Hosting
• Office Presentation
• Audio Visual

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have an opportunity for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week, from Monday to Friday, or as agreed with the potential to work at our sites in Brisbane, (Fortitude Valley and Brisbane City)

Work the hours that work for you! 

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.  
• Responsible for approving, accepting, and securely storing customer deliveries. 

Oaks on Brisbane River City Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 11:00pm

Hourly rates (excluding super): 

Monday - Friday: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour

Oaks on Brisbane Charlotte Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 11:00pm

Hourly rates (excluding super): 

Monday - Friday: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour

Avani Living Queen's Warf Residences are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $32.31 per hour

Saturday: $38.78 per hour

Sunday: $38.78 per hour

Oaks Brisbane Casino Tower Suites are looking for a Full Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.
 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
   

Shift Details (subject to change):

• Shift times: 8.15pm to 6.45am    OR    10.00pm until 6am

Hourly Rates (excluding superannuation):

Monday - Friday: $26.70 per hour + penalties

Saturday: $33.38 per hour + penalties

Sunday: $40.05 per hour + penalties

• To coordinate and deliver as a member of a client services team, a range of high quality, client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:

• Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.
• Liaise with clients to implement the provision of agreed services to meet client requirements, in accordance with consultant scheduling, client service agreements and organisational processes, standards and protocols.
• Assist in preparation to complete medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.
• Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Assess Medical Group.
• Provide information and advice to clients, or prospective clients, to ensure that an effective client relationship is developed and maintained to the benefit of both parties.
• Coordinate the preparation, production, and release of consultant practitioner reports with individual consultants and RPU, in accordance with organisational procedures, quality and service standards.
• Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.
• Undertake other tasks assigned to Client Services, including reception duties, to provide a comprehensive and high standard of quality services to clients.
• Respond to client enquiries regarding report status, invoicing, or other matters to support their receipt of ‘quality’ and timely reports.

• Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.