RESPONSIBILITIES

·       Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

·       Follow up closely with internal parties for resolutions.

·       Proactively escalate query trends, potential issues and recurring service failures to teamlead/ manager and ensure that appropriate corrective action is implemented toavoid future problems.

·       All customer service request and any follow-up interaction is logged into CRM accurately andtimely.

·       Assist in processing and invoicing Local and Export spare part orders.

·       Preparation and generation of weekly customer service report, weekly and monthly report to BUand HOD.

·       Spare parts inventory management.

·       Perform other assigned duties and/or project work.

REQUIREMENTS

·       Experience in Call Centre, Banking or Customer Service (calls and correspondents) environmentwill be an advantage.    

·       Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver qualitycustomer service.

·       Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

·       Proficient in Microsoft Excel, Word and PowerPoint.

·       Experience in SAP will be an advantage.

·       On-the-job training will be provided to ensure proficiency in role requirements.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :            R25158800

We regret that only shortlisted candidates will be notified.

Job Summary

You will respond to customer inquiries through multiple channels, provide accurate product and service information, handle complaints professionally, and maintain detailed records. You will also prepare reports, support office tasks, and coordinate with other departments to enhance customer satisfaction and build lasting relationships.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person to provide timely and accurate information about products or services
• Handle customer complaints and concerns professionally to resolve issues and maintain satisfaction
• Record customer interactions and transactions accurately to ensure reliable documentation
• Prepare reports on common customer issues and feedback to inform service improvements
• Maintain proper records for future reference and audit purposes
• Collect customer feedback systematically to identify opportunities for service enhancement
• Build long-term relationships with customers by delivering consistent, positive experiences
• Assist with general office tasks as needed to support daily operations
• Coordinate effectively with sales, technical, and logistics departments to resolve customer issues and improve service delivery

GYUKATSU KYOTO KATSUGYU IS EXPANDING!

Join Japan's No.1 Beef Katsu family today!

SUMMARY AND BENEFITS

• Work location: Raffles City Shopping Centre / One Holland Village
• Work Schedule: 5 workdays, 44 hours per week
• Sign-on bonus (Terms and conditions apply)
• Staff incentive program
• On-the-job Training provided

ROLE & RESPONSIBILITIES

• Provides smooth and efficient service at the Restaurant ensuring that standards are always met
• Presents menu/drinks list, answers inquiries and provides recommendations to guests after assessing their needs and preferences
• Strives to provide excellent quality service to all guests
• Takes guest orders and serves without unnecessary delay
• Be familiar with and have good knowledge of the Outlet’s Menu
• Maintains par stocks of beverages and guest supplies
• Clears and resets counters or tables
• Ensures all glasses are well polished
• Assists in stock inventory and maintains an accurate inventory record
• Standard service duties

REQUIREMENTS

• At least 1 year of relevant experience in the F&B industry
• Min. secondary school education with 'O' level passes
• Able to start work immediately or within a short notice period would be preferred
• Possess Food safety and hygiene certificate
• Able to work on weekends and public holidays

Please click on the APPLY button or send your resume directly to recruit@hedonismhospitality.co with your availability date and expected salary.

**We regret to inform you that only shortlisted candidates will be notified. **

• Degree/Diploma in IT or Equivalent
• Minimum 4 – 9 Years of experience in IT End User Support (L2/L3)
• Clear understanding and experience in handling End Point Computers and IOT Devices
• Good understanding of Client Server Architecture
• Working knowledge of basic LAN Networking, Cable crimping and basic troubleshooting
• Experience in Disc Encryption, Application Security, and Endpoint security at client level.
• Daily Security and Vulnerability management to maintain KPI and SLA.
• Basic understanding of Active Directory.
• Incident and Change Request support to users.
• Find solution for unseen IT related issues and documentation as SOP.
• Experienced handling large excel files with Vlook-up, pivot etc.
• Experienced in collaborating and managing vendor support.
• Excellent communication and interpersonal skills

Job Purpose

The Case Worker supports individuals and families facing social, emotional, and practical challenges. The role involves case management, assessment, intervention, and collaboration with community partners to promote safety, stability, and well-being.

Key Responsibilities

• Conduct intake assessments and develop appropriate intervention plans

• Provide case management support to individuals and families with complex needs

• Coordinate with internal teams and external agencies (e.g. community partners, hospitals, schools)

• Conduct interviews, home visits, and follow-ups as required

• Maintain accurate case documentation and reports in accordance with organisational guidelines

• Participate in case conferences, supervision, and team discussions

• Support crisis intervention and safeguarding efforts where necessary

Requirements

• Degree in Social Work, Psychology, Sociology, or a related discipline

• Prior experience in casework, social services, or community-based roles preferred

• Strong interpersonal, communication, and documentation skills

• Ability to manage sensitive cases with professionalism and empathy

• Comfortable working in a fast-paced and client-facing environment

• Proficient in Microsoft Office and case management systems

Other Information

• This is a 1-year contract position, subject to renewal based on performance and organisational needs

• Training and supervision will be provided

How to Apply

Interested candidates are invited to submit their resume. We regret that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

As a Technical Support Engineer, based in Singapore, you will be part of a team that operates as a key point of contact with Adyen’s merchants across the globe. You will work directly with a variety of other Adyen teams across the technology, commercial and operational sphere to deliver the merchant support model. The service Adyen Technical Support team provides to the merchant has a direct impact on their ability to take payments and further grow their business.

You will be an extremely merchant-focused, highly motivated individual that thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate across time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants and our internal teams.

What you’ll do

• Provide our customers with the help and instruments they need for them to successfully accept payments globally
• Be a key source of knowledge on the Adyen platform, products, APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
• Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience
• Advise merchants regarding the best implementation practices and also addressing specific merchants’ issues
• Serve as a feedback loop for the organisation, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel
• Providing first in class service which will be analysed via CSAT and regular QA of engineers tickets

Who you are

• You are an experienced Technical Support Engineer/Technical Solutions Consultant
• You love to provide technical assistance to merchants and troubleshooting via phone, web-based tools and email
• You are capable of making quick, informed decisions under pressure while prioritising tasks based on urgency
• You’re creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
• You're able to or have a keen interest in writing scripts: SQL, JavaScript, Python or Java code
• You’re able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
• You're a team player who takes responsibility for tasks and you enjoy working independently
• Experienced in collaborating with globally distributed, multicultural teams, with a deep understanding of cultural nuances
• You like going the extra mile to ensure customer satisfaction and delight
• You have strong written and verbal communication skills in English; other languages would be a bonus
• Open to international travel as needed

Job Description

This role focuses primarily on jewellery production for Apart.sg products, while also supporting Together Diamonds operations when required.

You will handle meaningful materials such as fur, hair, or ashes respectfully, ensuring each piece is prepared carefully and professionally.

You may occasionally assist with customer meetings or enquiries, so good communication skills and a calm, empathetic approach are important.

Key Responsibilities

Jewellery Production (Apart.sg focus)

• Create resin jewellery pieces containing ashes, fur or hair
• Assemble jewellery components (pendants, necklaces, bracelets)
• Set stones into jewellery settings
• Prepare and shape materials carefully inside moulds
• Perform quality checks on finished pieces
• Maintain cleanliness and organisation of workspace

Together Diamonds Support

• Handle ashes, hair, or fur carefully and respectfully
• Prepare customer materials for diamond creation
• Assist with packaging and order preparation
• Prepare sample kits

Operations Support

• Pack and prepare customer orders
• Assist with inventory tracking
• Coordinate logistics and shipments
• Maintain organised workflow and materials
• Support general daily operations

Customer Interaction (Occasional)

• Assist during scheduled customer appointments
• Provide clear and calm explanations when required
• Support customer enquiries when needed

Requirements

• Careful and detail-oriented
• Good hand coordination for jewellery work
• Comfortable handling fur, hair, or ashes respectfully
• Responsible and reliable
• Good spoken and written English
• Able to work independently in a small team
• Willing to learn jewellery production techniques
• Positive attitude and willingness to improve skills

No prior jewellery experience required — training will be provided.

Preferred Traits

• Gentle and patient personality
• Steady hands and attention to detail
• Calm and respectful approach to meaningful materials
• Organised and responsible
• Positive attitude

Working Hours

Full-time position
Retail hours:
Tuesday-Friday: 9.30am-7pm
Saturday: 9.30am-5pm

Salary Range

Typical range:
$2,500 – $2,800 depending on experience

Job Description

We are seeking a motivated candidate with a Diploma or Degree in a relevant field to join our team. The ideal candidate should have:

Required Knowledge & Skills:

• Familiarity with Cisco Webex and Cisco meeting room equipment
• Basic understanding of O365 administration, including SharePoint creation, user management, and mailbox administration
• Knowledge of Microsoft Teams Room setup and management
• Advantageous: Experience with NICE compliance recording
• Basic troubleshooting abilities and administrative skillsets

Note:

Training and guidance will be provided. Enthusiasm and willingness to learn are the most important qualities.

Key Responsibilities

1. Marketing Operational Tasks:

·         Post-Show Survey Coordination: Creation and testing of the post-show survey forms. Photocopy 400-500 forms to bring to show site

·         At-Show Support: Liaising with designers and project team to ensure accuracy for onsite boards, including the Programme board, Floorplan & Exhibitor List board, and Partners Acknowledgement board. Create simple posters or table sign. Liaise with designer and printer for Lanyard orders.

·        Simple Pre-Show Marketing: Producing 3-4 social media posts per week to announce exhibitors and drive audience engagement. Support enquiries from visitors or delegates.  

1. Digital and Registration Team Support:

·         Data Management: Uploading the exhibitor badges list from the system backend.

·         Visitor Group Registration: Uploading of group registration from the backend

o    For G2E, manage 40-50 group registration lists from casinos. This person must ensure accuracy by checking and filling in missing data where possible.

o    For IBEW, handle over 30 group ticketing sales by uploading data, sending invoices, and following up on payments.

o    Support enquiries from these visitors

·         Create SOP document: Support me and Digital Team to draw up SOPs.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

RESPONSIBILITIES

·       Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

·       Follow up closely with internal parties for resolutions.

·       Proactively escalate query trends, potential issues and recurring service failures to teamlead/ manager and ensure that appropriate corrective action is implemented toavoid future problems.

·       All customer service request and any follow-up interaction is logged into CRM accurately andtimely.

·       Assist in processing and invoicing Local and Export spare part orders.

·       Preparation and generation of weekly customer service report, weekly and monthly report to BUand HOD.

·       Spare parts inventory management.

·       Perform other assigned duties and/or project work.

REQUIREMENTS

·       Experience in Call Centre, Banking or Customer Service (calls and correspondents) environmentwill be an advantage.    

·       Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver qualitycustomer service.

·       Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

·       Proficient in Microsoft Excel, Word and PowerPoint.

·       Experience in SAP will be an advantage.

·       On-the-job training will be provided to ensure proficiency in role requirements.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :            R25158800

We regret that only shortlisted candidates will be notified.