Total 87 Customer Service job vacancies in Aldinga Beach

Job Description

• Serve as the primary point of contact for all inquiries and issues raised by internal and external stakeholders, ensuring timely and effective resolution.
• Drive client and stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service level agreements (SLAs), and defined performance targets.
• Act as a backup resource during contingency situations to ensure uninterrupted business operations and service continuity.
• Conduct periodic reviews of L2 Support ticket updates, proactively following up with teams to ensure timely progress and resolution in alignment with SLA commitments.
• Perform administrative and reporting duties, including the preparation of ad-hoc reports by collecting, analyzing, and interpreting data to generate actionable insights and support process improvements.

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of ourNext-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

Our CORE VALUES:

• Integrity
• System
• Consistency
• Forward Looking
• Humanity, and
• Environment Friendly

NOC Engineer

Work Location: East, Singapore

Job Type: 3 years contract, subject to renewal

About the Role:
To provide essential support in monitoring and maintaining the health of the network infrastructure.

Primary Responsibilities:
A) Monitor systems performance

• Monitor performance and capacity of computer systems to ensure stable operations
• Gather data for network health check reports for software and hardware teams
• Identify issues, alerts, or malfunctions in software and/or hardware components
• Prepare and documents system health check documents for software and hardware teams

B) Resolve network-related incidents

• Identify and respond to network-related incidents
• Adhere to organizational policies, procedures and protocols when resolving network-related incidents
• Administer service requests
• Escalate unresolved network-related incidents

C) Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets
• Maintain log of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Job Requirements:

• Nitec or Diploma in Computer Science, Information Technology, or related field.
• Preferably with 1 year of relevant working experience in at least one of the following: Network Infrastructure, and MS Windows Server, UNIX or Linux
• Working knowledge on three or more of the following technologies: VMWARE, VDI, SAN, NAS, JP1, Backup and Recovery, Cisco routers and switches, UNIX shell scripting, SharePoint and/or Lotus Notes workflow.
• A self-initiated, highly flexible and proactive team player who can work with minimal supervision.
• Strong sense of responsibility to the customers.
• Good customer service and communication skills.
• Able to perform shift duties (12 hours rotating shifts)
• Fresh IT graduates are welcome to apply.

How to Apply:
Ready to join Thatz? Apply through our NextGig job portal: https://nextgig.asia or send your resume to jointhatz@thatz.com.

Shortlisted candidates will be contacted.

Equal Opportunity Employer:
We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do notdiscriminate based on race, religion, gender, or any other characteristic.

Data Protection:
Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Stay Connected:
Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international
Telegram: https://t.me/EmployMebyThatz
Facebook: https://www.facebook.com/profile.php?id=100091735044533
LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!
Take care of yourself and those around you.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Casework - Engagement & Assessment

• Engage client and significant others (e.g. family, caregivers, etc.) in a therapeutic manner to understand their needs
• Manage and overcome reluctance and resistance to change

Casework - Case Review & Documentations

• Implement and follow up on care/ case plans and interventions to determine the suitability of care/ case plans in addressing client's needs and modify them where necessary
• Draft social reports for complex cases to be reviewed by supervisor

Casework - Goal Setting & Intervention Plans

• Conceptualise and identify appropriate approaches to develop care/ case plan for client
• Help clients to develop and choose strategies and formulate viable plans
• Represent case in case conference

Group Work

• Target and reach out to individuals and/ or targeted groups who may benefit from group work conducted by organisations/ agencies
• Plan, implement, monitor, evaluate and modify therapeutic group work to address issues of target groups
• Facilitate high risk therapeutic group work under supervision

Community Work

• Conduct environmental scans and assess community needs
• Design, develop and implement community-specific development programmes (e.g. aging community in a specific neighbourhood)
• Participate in community development initiatives and provide recommendations for consideration

Professional Development & Education

• Engage in learning opportunities (e.g. participate in community of practice meetings to develop skills and capabilities)
• Attend professional development courses to acquire professional knowledge and skills

Programme Development & Implementation

• Participate/ implement programmes (e.g. strengthening activities appropriate to clients' profile)
• Review and refine programmes to target client groups or other stakeholders/ partners/ agencies
• Identify service gaps in response to client needs and make recommendations to improve service provision of programmes

Research

• Participate and support research
• Engage in multi-disciplinary team research projects

• Bachelor's Degree majoring in Social Work from universities recognised by the Social Work Accreditation and Advisory Board (SWAAB) of Singapore
• Independent, creative, flexible thinking and able to motivate staff
• Good people skills
• Has strong understanding of the diverse cultures and race
• Has patience, love, passion and commitment in the family services

THK Family Service Centres (FSCs) have played a pivotal role as essential community hubs, offering social services to families grappling with psycho-social challenges. Thye Hua Kwan Moral Charities currently manages five FSCs strategically located in Jurong West, Bukit Panjang, Tanjong Pagar, MacPherson and Bedok North.

We welcome applications from part-time candidates!

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Key Responsibilities

1. Marketing Operational Tasks:

·         Post-Show Survey Coordination: Creation and testing of the post-show survey forms. Photocopy 400-500 forms to bring to show site

·         At-Show Support: Liaising with designers and project team to ensure accuracy for onsite boards, including the Programme board, Floorplan & Exhibitor List board, and Partners Acknowledgement board. Create simple posters or table sign. Liaise with designer and printer for Lanyard orders.

·        Simple Pre-Show Marketing: Producing 3-4 social media posts per week to announce exhibitors and drive audience engagement. Support enquiries from visitors or delegates.  

1. Digital and Registration Team Support:

·         Data Management: Uploading the exhibitor badges list from the system backend.

·         Visitor Group Registration: Uploading of group registration from the backend

o    For G2E, manage 40-50 group registration lists from casinos. This person must ensure accuracy by checking and filling in missing data where possible.

o    For IBEW, handle over 30 group ticketing sales by uploading data, sending invoices, and following up on payments.

o    Support enquiries from these visitors

·         Create SOP document: Support me and Digital Team to draw up SOPs.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Company Overview

The Talent People specializes in customized and strategic talent solutions, offering project-based to permanent placements. We enhance hiring by providing flexible, tailored solutions to address talent challenges in a competitive global market.

Job Summary

You will support the secondary school’s Discipline team by managing daily student discipline operations, conducting investigations, handling at-risk student cases, and maintaining school order in collaboration with staff and parents.

Responsibilities

• Assist the Discipline team in managing daily student discipline operations to maintain school order
• Conduct house visits and follow-up calls with parents alongside school personnel to support student management
• Manage daily activities in the in-house detention centre to ensure smooth operation and compliance
• Patrol school premises regularly to maintain a safe and orderly environment for students and staff
• Manage cases for students identified as at-risk, including monitoring progress and coordinating interventions
• Conduct investigations related to student discipline cases and produce clear, written reports for documentation
• Perform spot-checks on students’ appearance and attire to ensure compliance with school standards
• Support the Discipline team during school functions and events such as Speech Day, Sports Carnival, and Level Camps
• Perform general administrative and office duties as assigned to support the Discipline team’s operations

Required competencies and certifications

• Minimum 3 years of experience in a secondary school environment performing discipline-related functions
• Prior experience managing student discipline at the secondary school level

Preferred competencies and qualifications

• Proficiency in Microsoft Office for data entry and documentation to support administrative tasks
• Strong interpersonal skills to collaborate effectively with staff, teachers, and parents on student matters
• Ability to work independently with minimal supervision to manage daily discipline operations
• Demonstrate a firm, fair, and empathetic approach to student management

Company Overview

The Talent People specializes in customized talent solutions, offering project-based and permanent placements to improve hiring processes and address talent shortages in a competitive global market.

Job Summary

Manage front counter and student administrative functions at a secondary school, serving as the first contact for visitors and coordinating student movement and attendance with the Student Management Team.

Responsibilities

• Manage the school’s front counter as the primary contact for visitors, parents, staff, and students
• Respond to phone queries and complaints, relay messages, and transfer calls to appropriate staff
• Maintain office inventory, including stationery and administrative supplies
• Receive and dispatch all incoming and outgoing mail accurately
• Oversee lost-and-found processes and manage loan records for school items such as uniforms and umbrellas
• Provide general administrative support including data entry and other assigned duties
• Record and notify parents of student early release promptly
• Coordinate student movements between Form Teachers and the Student Management Team, responding quickly to messages and alerts
• Monitor, record, and collate data on student late-coming, attendance, and CCA attendance to provide real-time reports to the Student Management Team
• Manage the confiscation process of students’ mobile phones efficiently
• Assist with sick bay, ambulance, and incident record keeping
• Manage issuance of student lift passes

Preferred competencies and qualifications

• Prior experience working in a school environment
• Proficiency in Microsoft Office Suite and WhatsApp Chat
• Strong communication and interpersonal skills demonstrated through effective interaction with students, parents, and staff
• Ability to multi-task and maintain professionalism in a fast-paced environment
• Demonstrated problem-solving skills and initiative in administrative tasks
• Collaborative team player with strong social skills

Other Information

• Employment Type: Contract (12 months firm; option to extend up to 12 months)
• Working Hours: Mon–Thu 8:30am–6:00pm; Fri 9:00am–6:00pm

• The Talent People | EA License No: 24C2589 | TTP/MOE/SSO-CCKSS

Company Overview

The Talent People specializes in customized talent solutions from project-based to permanent placement, enhancing hiring processes with flexible, tailored approaches to address talent shortages in a competitive global market.

Job Summary

Support a primary school by promoting positive student behaviour, managing student cases, and assisting in school events. Collaborate with multidisciplinary teams to foster a supportive learning environment for students with behavioural challenges.

Responsibilities

• Promote positive student behaviour and manage student conduct within the school environment to maintain a safe and supportive atmosphere
• Perform canteen, detention, traffic duties, and conduct patrols within the school and surrounding areas to ensure student safety and compliance
• Manage students on in-house suspension by enforcing school rules and engaging them in meaningful tasks to support behavioural improvement
• Support classes with students exhibiting behavioural challenges by providing structured assistance to teachers and staff
• Assist Student Development Key Personnel in case management by conducting fact-finding, engaging with students and parents, coordinating follow-ups, and monitoring student progress
• Provide support during school events to ensure smooth operations and student engagement
• Complete administrative tasks assigned by the Principal, Vice-Principal, and Student Development Key Personnel to support school operations

Preferred competencies and qualifications

• Diploma from a recognised institution
• Registration with the Ministry of Education
• Minimum of 2 years’ experience managing students at the primary or lower secondary level
• Strong interpersonal and communication skills demonstrated through effective collaboration with Year Heads, teachers, counsellors, and other stakeholders
• Genuine empathy and a positive disposition towards supporting students with social-emotional and behavioural needs

Other Information

Employment Type: Contract (~6 months)
Working Hours: Monday to Friday, 7:30am–4:30pm, school terms only (school holidays excluded)

The Talent People | EA License No: 24C2589 | TTP/MOE/SEO-CPS

Job Description & Responsibilities

• Follow up call from responses received.
• Responsible for booking and confirming customers’ appointments vial call /message and email.
• Responsible for maintaining a tidy reception area.
• Telemarketing / Customer service-related
• Answering, screening, and forwarding incoming calls to the relevant personnel
• Maintain accurate records of documents.
• Provide administrative support.

Meal Provided

6WD Per week

12nn-10pm (1hrs break)

Location: 107 North Bridge Road, #04-01 Funan Mall, Singapore 179105 (City Hall MRT)

Working Hours: 6 WD per week (Night, 10 hours/day Included 1 hrs break)

Benefits: Performance Bonus (Subject to individual and company performance)

Job Purpose

The Case Worker supports individuals and families facing social, emotional, and practical challenges. The role involves case management, assessment, intervention, and collaboration with community partners to promote safety, stability, and well-being.

Key Responsibilities

• Conduct intake assessments and develop appropriate intervention plans

• Provide case management support to individuals and families with complex needs

• Coordinate with internal teams and external agencies (e.g. community partners, hospitals, schools)

• Conduct interviews, home visits, and follow-ups as required

• Maintain accurate case documentation and reports in accordance with organisational guidelines

• Participate in case conferences, supervision, and team discussions

• Support crisis intervention and safeguarding efforts where necessary

Requirements

• Degree in Social Work, Psychology, Sociology, or a related discipline

• Prior experience in casework, social services, or community-based roles preferred

• Strong interpersonal, communication, and documentation skills

• Ability to manage sensitive cases with professionalism and empathy

• Comfortable working in a fast-paced and client-facing environment

• Proficient in Microsoft Office and case management systems

Other Information

• This is a 1-year contract position, subject to renewal based on performance and organisational needs

• Training and supervision will be provided

How to Apply

Interested candidates are invited to submit their resume. We regret that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Admin Assistant (Entry Level | Social Service)

RESPONSIBILITIES

·       Provide technical and debug assistance included product training.

·       Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.

·       Study in-warranty claims, compiling of F-Cost report.

·       Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.

·       Create training materials, technical procedures, service manuals and part guides for distributors.

·       Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.

·       Handle COC renewal, COC and WELS testing and registration for new product.

·       Assist distributor to conduct field test for new products.

·       Support establishment of service management and service centre for local and export market.

REQUIREMENTS

·       Minimum Diploma in Engineering or related discipline

·       Minimum 2 years of experience of experience in consumer electronics after sales management industry.

·       Strong product technical knowledge in home appliances and audio visual.

·       Proficient in MS Office applications.

·       Ability to work under pressure.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

Seeking Technical Engineer with service delivery or customer service experience, and skilled in managing service providers.

RESPONSIBILITIES

·       Provide pre-sales support / consultation, responding to customer support requests and queries ina timely and accurate manner

·       Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues

·       Providing technical assistance for queries and issues related to computer systems, software, and hardware

·       Creating technical documentation and manuals to assist other team members and users

·       Support on new product certifications and renewals

·       Provide support on company’s Warranty Entitlement and Claim system

REQUIREMENTS

·       Bachelor’s degree in Computer Science, I.T., engineering or equivalent

·       Min. 3-5 years hands on experience.

·       Familiar with Microsoft Office applications.

·       Strong problem-solving and analytical abilities.

·       Proficiency in diagnosing hardware, software, and networking issues.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :            R25158800

We regret that only shortlisted candidates will be notified.

RESPONSIBILITIES

·       Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.

·       Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.

·       Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.

·       Oversee grading operations, including parts extraction and systematic stocktaking activities.

·       Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.

·       Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).

·       Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.

·       Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.

·       Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.

·       Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.

REQUIREMENTS

·       Diploma in Business Administration or related discipline.

·       Minimum 2–3 years of relevant experience in spare parts management, aftersales support, or CRM administration.

·       Proficiency in Microsoft Office applications (Excel proficiency preferred).

·       Strong analytical skills with attention to detail and accuracy.

·       Excellent communication and stakeholder management skills.

·       Ability to manage multiple priorities in a fast-paced environment.

·       Continuous improvement mindset with strong problem-solving capability.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :            R25158800

We regret that only shortlisted candidates will be notified.