Total 2 Customer Service job vacancies in Adelaide

Responsibilities will include but are not limited to:

• Assist in the development of professional education initiatives and peer learning opportunities
• Coordinate event logistics including invitations, registrations, materials and venue coordination
• Assist with preparation of presentations, briefing materials and post-event follow-up
• Act as the primary point of contact for insurers, legal firms, employers, and medical practitioners  in managing phone and email enquiries professionally and efficiently
• Monitor bookings to ensure timely delivery of reports and smooth case progression
• Coordinate educational forums, CPD events and webinars for medical specialists
• Liaise with specialist presenters to organise topics, presentations and logistics
• Troubleshoot scheduling or administrative issues and provide proactive solutions
• Maintain accurate records in internal systems and ensure data integrity and confidentiality
• Deliver a high standard of service that reflects mlcoa’s reputation for quality and professionalism

We’re now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other.

In this multi‑site leadership role, you will:

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together