[IT Delivery Center] Senior Application Support Engineer
Full-time
Senior Executive
2 months ago
In a nutshellWe are looking for a motivated professional like you to join our international team and provide technical support for enterprise applicat.....
In a nutshell
We are looking for a motivated professional like you to join our international team and provide technical support for enterprise applications.
Your role
- In this role, you will manage incidents and service requests, log and track tickets, and ensure their resolution within the agreed SLA.
- You will investigate issues, coordinate with IT Operations and Development teams, and keep users informed about ticket progress.
- Your responsibilities will also include participating in outage bridges to help resolve service-impacting problems quickly and maintaining reports on support activities.
- You will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications, contributing to continuous service improvements.
- As part of a global team, you will collaborate with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.
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