An overview of this role

As a Senior Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes. You'll also contribute back to the broader GitLab team by sharing learnings through documentation and enablement content, while mentoring team members and customers through complex technical challenges. This role is a strong fit for someone who enjoys solving complex technical problems, communicates clearly, and thrives in a remote, asynchronous environment. You're eager to grow into customer-facing technical leadership with strong mentorship and support from a collaborative team.

What you’ll do

• Provide on-demand technical consultancy and solution guidance to help customers solve day-to-day issues and design and implement GitLab solutions for their DevSecOps workflows.

• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.

• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.

• Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans that support retention and growth.

• Plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab confidently and drive measurable adoption and value, supporting renewals and expansion across APJ.

• Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.

• Contribute to scalable enablement by improving documentation, sharing knowledge through internal and external channels (for example, tutorials or technical content), and mentoring team members and customers to build technical competency and adoption.

• Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to keep implementations on track.

• Strategize on the overall objectives and long-range goals of the team

• Provide mentorship for CSEs to help them grow in their technical knowledge and provide premium customer experience

• Work cross-departmentally to find solutions to complex scenarios and integration issues

• Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers and other GitLab team-members

• Help drive team expertise and technical thought leadership

• Maintain deep knowledge of the GitLab platform

What you’ll bring

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement

• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields

• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations

• Technical experience in development or systems engineering

• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions

• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders

• Exceptional verbal, presentation, and written communication skills

• Excellent time management and ability to work with several different teams at any given time

• Extends the Customer Success Engineer requirements

• Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions

• Expert in GitLab usage and able to train others in its usage

• Advanced knowledge of software development lifecycle and development pipeline

• Advanced project management experience & skills

About the team

In this role, you'll support our customers across APJ, delivering workshops, demos, and best-practice guidance while contributing back to our shared documentation and enablement resources.

Job Description:

• Manage daily operations and service delivery at assigned service points to ensure smooth patient care and a positive patient experience
• Support work planning, budgeting, and implementation of operational initiatives
• Manage procurement activities and coordinate with internal and external stakeholders to ensure timely and efficient completion
• Collaborate with Clinic Managers, Nurse Managers, and other stakeholders to resolve operational and system-related issues
• Monitor patient flow and service efficiency (including registration, admissions, billing, and waiting time), and manage resource allocation effectively
• Handle feedback and complaints, support workflow improvements, and perform additional duties as assigned by Reporting Officer/HOD

Requirement:

• Minimum Bachelor’s degree in Business Administration, Project Management, Healthcare Administration, or equivalent.

  
  

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

• Support the sales and management teams in marketing and business development activities.
• Source logistics solutions (Air/Charter/LCL/FCL/RORO/Breakbulk/Cross-border and Project Cargo) and coordinate with overseas agents.
• Ensure a high level of satisfaction for customers, suppliers, and agents.
• Manage assigned product(s) to maximize economic benefit for the company while enhancing the reputation of the products and suppliers.
• Prepare, present, and discuss quotations for all logistics products with accuracy and within required timelines.
• Conduct market research and communicate market insights and customer feedback to vendors.
• Handle procurement activities, including cost comparisons with suppliers, and compile cost structures and logistics solutions for specific shipments or projects.
• Build and maintain strong relationships with overseas agents, carrier lines, air agents, and local suppliers.
• Maintain a professional, approachable attitude and remain open to concerns or feedback from customers, suppliers, and colleagues.

We are looking for a dedicated and knowledgeable NDC Support Specialist to join our team. The ideal candidate will have hands-on experience and a deep understanding of IATA NDC standards, particularly related to airline inventory. This role requires expertise in various versions of IATA NDC, including 17.2, 18.1, 18.2, and 21.3.

Key Responsibilities:

- Provide support and consultation on IATA NDC implementation across different airline inventory versions.

- Assist clients and internal teams in troubleshooting issues related to IATA NDC.

- Stay updated on the latest developments in IATA NDC and communicate relevant changes to stakeholders.

- Conduct training sessions for clients and team members on NDC capabilities and best practices.

- Develop and maintain documentation related to NDC processes and guidelines.

Requirements:

- Proven hands-on experience with IATA NDC airline inventory, specifically:

- IATA NDC 17.2

- IATA NDC 18.1

- IATA NDC 18.2

- IATA NDC 21.3

- Diploma in IATA or a related field.

- Strong analytical and problem-solving skills.

- Minimum 10 years of work experience in the travel industry, including experience working with Amadeus, Galileo and Sabre

- Ability to work independently and within a team environment.

Preferred Qualifications:

- Previous experience in a customer support or technical support role within the airline industry.

- Familiarity with other travel technology standards and platforms.

If you are passionate about the airline industry and have the required expertise in IATA NDC, we invite you to apply for this exciting opportunity to make an impact in our organization.

MORROW HEALTH

MORROW Health is Singapore’s largest integrated fitness and recovery destination, designed to help individuals build healthier, more resilient lives through intentional daily habits. Grounded in lifestyle medicine, MORROW Health brings together physical activity, nutrition, restorative sleep, stress management, avoidance of risky substances, and social connection through structured programmes and purpose-built environments that make sustainable lifestyle change achievable. Supported by evidence-informed practice and data from wearables and lifestyle inputs, MORROW Health helps members recognise patterns, build consistency, and stay accountable—turning insight into everyday action that supports long-term vitality, strength, and clarity, without medical diagnosis or treatment.

Location: Singapore
Reports To: Membership Experience Manager

Role Overview 

As a MORROW Experience Executive, you will be the first point of contact for our members and guests, playing a critical role in shaping their journey with us. You will manage daily queries, provide exceptional service recovery, and ensure every interaction reflects our brand values of care, wellness, and excellence. 

This role goes beyond standard customer service — you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention. 

Key Responsibilities 

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy. 

• Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests. 

• Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual-merchandising standards and presentation of retail displays to uphold our brand experience. 

• Support the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling. 

• Log, escalate, and follow up on service issues in line with SOPs, ensuring timely resolution and service recovery. 

• Maintain up-to-date knowledge of promotions, membership packages, and new service launches. 

• Collect and relay member feedback to the Manager for continuous improvement initiatives. 

• Assist in the execution of member engagement activities, workshops, or events. 

• Ensure data accuracy when updating member records in the CRM system. 

• Uphold confidentiality, service consistency, and compliance with organisational standards. 

Requirements

• Diploma/Certificate in Hospitality, Business, Customer Service, or related field. 

• Minimum 1–3 years of experience in customer-facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments. 

• Strong communication and interpersonal skills, with a natural customer-first mindset. 

• Ability to remain calm under pressure and resolve conflicts with professionalism. 

• Tech-savvy with experience using CRM or booking systems. 

• Team player who is adaptable, proactive, and comfortable working in a startup environment. 

• Bonus: Prior experience in wellness-focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs. 

Why Join Us
This is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You will contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation.

At Morrow, you will not only help define operational excellence but also build the culture, rhythm, and future of interventions. You won't just be joining a team. You will be co-creating tomorrow.

Morrow Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.

Job Description

This role focuses primarily on jewellery production for Apart.sg products, while also supporting Together Diamonds operations when required.

You will handle meaningful materials such as fur, hair, or ashes respectfully, ensuring each piece is prepared carefully and professionally.

You may occasionally assist with customer meetings or enquiries, so good communication skills and a calm, empathetic approach are important.

Key Responsibilities

Jewellery Production (Apart.sg focus)

• Create resin jewellery pieces containing ashes, fur or hair
• Assemble jewellery components (pendants, necklaces, bracelets)
• Set stones into jewellery settings
• Prepare and shape materials carefully inside moulds
• Perform quality checks on finished pieces
• Maintain cleanliness and organisation of workspace

Together Diamonds Support

• Handle ashes, hair, or fur carefully and respectfully
• Prepare customer materials for diamond creation
• Assist with packaging and order preparation
• Prepare sample kits

Operations Support

• Pack and prepare customer orders
• Assist with inventory tracking
• Coordinate logistics and shipments
• Maintain organised workflow and materials
• Support general daily operations

Customer Interaction (Occasional)

• Assist during scheduled customer appointments
• Provide clear and calm explanations when required
• Support customer enquiries when needed

Requirements

• Careful and detail-oriented
• Good hand coordination for jewellery work
• Comfortable handling fur, hair, or ashes respectfully
• Responsible and reliable
• Good spoken and written English
• Able to work independently in a small team
• Willing to learn jewellery production techniques
• Positive attitude and willingness to improve skills

No prior jewellery experience required — training will be provided.

Preferred Traits

• Gentle and patient personality
• Steady hands and attention to detail
• Calm and respectful approach to meaningful materials
• Organised and responsible
• Positive attitude

Working Hours

Full-time position
Retail hours:
Tuesday-Friday: 9.30am-7pm
Saturday: 9.30am-5pm

Salary Range

Typical range:
$2,500 – $2,800 depending on experience