Guest Service Reservation Agent
2 months ago
Guest Service & CommunicationRespond to reservation requests by phone, email, or online platforms in a timely and courteous manner.Offer upselling.....
Guest Service & Communication
Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.
Offer upselling opportunities to maximize room revenue and enhance guest experience.
Handle special requests, VIP reservations, and group bookings with attention to detail.
System & Process Management
Enter reservations accurately into the system (Opera or relevant PMS/CRS).
Process amendments, cancellations, and no-shows according to standard procedures.
Coordination & Reporting
Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.
Ensure group blocks and allotments are managed effectively.
Standards & Compliance
Ensure all reservations comply with company policies, brand standards, and data privacy regulations.
Maintain confidentiality of guest and company information at all times
Official account of Jobstore.
