Key ResponsibilitiesTechnical SupportProvide first-level technical support to customers via phone, email, remote sessions, and ticketing systems.Diagn.....
Key Responsibilities
Technical Support
Provide first-level technical support to customers via phone, email, remote sessions, and ticketing systems.
Diagnose and resolve website, hosting, email, domain, and web application issues.
Monitor support tickets and ensure timely resolution according to service standards.
Escalate complex technical issues to developers and follow through until closure.
Assist users with system setup, user account management, and application navigation.
Website & System Maintenance
Perform routine website updates, content uploads, and configuration changes.
Monitor website performance, uptime, and security alerts.
Conduct testing after system updates, bug fixes, and deployments.
Maintain backup schedules and support disaster recovery procedures
Requirements
Diploma or Degree in Information Technology, Computer Science, Web Development, or a related field.
1–3 years of experience in web support, technical support, or IT helpdesk roles.
Basic understanding of:HTML, CSS, and website structureWeb hosting, DNS, domains, and SSL certificatesContent Management Systems (CMS) such as WordPressDatabases (MySQL/MS SQL) and basic SQL queries
Familiarity with ticketing systems and remote support tools.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Ability to manage multiple support requests and prioritize tasks effectively.
