Total 73 technology development job vacancies in Customer Service category in The Philippines

Support Specialist, Data & Privacy (Korean Speaking)

This is a CONTRACT POSITION subject to extension or conversion to full-time

The Opportunity

We are looking for a detail-oriented professional to act as a vital bridge between a major global technology platform and its users in South Korea. In this role, you will serve as a dedicated point of contact for data protection inquiries, ensuring that user rights are respected and regulatory requirements are met with the highest level of professionalism.

Based in Singapore but operating on Korean business hours, you will handle sensitive inquiries, manage official communications, and ensure that complex privacy requests reach the right internal experts.

Core Responsibilities

• User Advocacy & Support: Serve as the primary voice for users calling or emailing regarding their data rights. You will manage inbound phone calls, emails, and physical correspondence in Korean.
• Case Management: Meticulously document user concerns, identifying the core issue—whether it’s a data access request, a correction, or a general privacy complaint—and logging it into internal systems.
• Strategic Triage: Determine the urgency and nature of each inquiry. You’ll be responsible for routing non-privacy issues to the correct departments while ensuring all privacy-related matters are escalated to operations teams within 24 hours.
• Regulatory Alignment: Maintain precise records of all interactions to support potential audits. You will work closely with legal and data protection teams to ensure every response aligns with South Korean personal information protection standards.
• Reporting: Track inquiry trends and volumes to help the organization improve its privacy workflows.

Who You Are

• Bilingual Expert: You possess native-level fluency in Korean (written and spoken) to assist users effectively, alongside professional English skills for internal coordination.
• Detail-Oriented: You have 1–3 years of experience in compliance, customer success, or administrative roles where accuracy and data integrity were paramount.
• Discreet: You understand the weight of handling personal information and maintain strict confidentiality at all times.
• Tech-Savvy: You are comfortable navigating internal databases and standard office software.

Preferred Assets

• Prior experience in data protection or regulatory compliance.
• Familiarity with the South Korean Personal Information Protection Act (PIPA).
• Experience working within a global corporate environment.

Support Specialist, Data & Privacy (Korean Speaking)

This is a CONTRACT POSITION subject to extension or conversion to full-time

The Opportunity

We are looking for a detail-oriented professional to act as a vital bridge between a major global technology platform and its users in South Korea. In this role, you will serve as a dedicated point of contact for data protection inquiries, ensuring that user rights are respected and regulatory requirements are met with the highest level of professionalism.

Based in Singapore but operating on Korean business hours, you will handle sensitive inquiries, manage official communications, and ensure that complex privacy requests reach the right internal experts.

Core Responsibilities

• User Advocacy & Support: Serve as the primary voice for users calling or emailing regarding their data rights. You will manage inbound phone calls, emails, and physical correspondence in Korean.
• Case Management: Meticulously document user concerns, identifying the core issue—whether it’s a data access request, a correction, or a general privacy complaint—and logging it into internal systems.
• Strategic Triage: Determine the urgency and nature of each inquiry. You’ll be responsible for routing non-privacy issues to the correct departments while ensuring all privacy-related matters are escalated to operations teams within 24 hours.
• Regulatory Alignment: Maintain precise records of all interactions to support potential audits. You will work closely with legal and data protection teams to ensure every response aligns with South Korean personal information protection standards.
• Reporting: Track inquiry trends and volumes to help the organization improve its privacy workflows.

Who You Are

• Bilingual Expert: You possess native-level fluency in Korean (written and spoken) to assist users effectively, alongside professional English skills for internal coordination.
• Detail-Oriented: You have 1–3 years of experience in compliance, customer success, or administrative roles where accuracy and data integrity were paramount.
• Discreet: You understand the weight of handling personal information and maintain strict confidentiality at all times.
• Tech-Savvy: You are comfortable navigating internal databases and standard office software.

Preferred Assets

• Prior experience in data protection or regulatory compliance.
• Familiarity with the South Korean Personal Information Protection Act (PIPA).
• Experience working within a global corporate environment.

Roles & Responsibilities

· To perform calibration, engineering assessment, preventive maintenance, corrective maintenance, troubleshooting, on-site installation and commissioning

· To attend to urgent service calls to maintain the operation of tools at off-hours

· To provide quotation for repair parts replacement work

· To ensure that all service records are properly documented

· Respond and reply to customer enquiry

Qualifications / Requirements

· Diploma / Higher Nitec / Nitec in Electronic / Electrical / Electromechanical Engineering or equivalent

· Preferably with 2 years of experience or more

· Preferred someone with experience in troubleshooting, electronics and electrical instruments

· Ability to troubleshoot, investigate and resolve technical problems

· Team player as well as the ability to work independently and possess good communication skills

· Must be prepared to work beyond normal working hours

· Computer literate and familiar with MS Office

· Fresh graduates who are highly motivated and are keen to learn new skills and be part of a dynamic team will be considered

Overview
Seeking an experienced EUC Engineer to manage enterprise endpoint environments, identity services, and automation initiatives. The role focuses on maintaining a secure, stable, and compliant end-user environment while improving efficiency through automation.

Key Responsibilities

End-User Computing & Endpoint Support

• Provide Level 2/3 support across Windows, macOS, iOS, Android devices
• Troubleshoot OS, hardware, application, and peripheral issues
• Manage endpoint lifecycle (provisioning, patching, upgrades, decommissioning)
• Support remote/hybrid workforce in line with security policies
• Maintain asset inventory, configurations, and documentation

Identity & Access Management

• Administer LDAP directories and identity platforms (users, groups, permissions, GPOs)
• Handle onboarding, offboarding, and access changes (least-privilege)
• Troubleshoot authentication and access issues
• Support audits and access reviews

Device Management

• Manage MDM platforms and device enrollment (iOS, Android, BYOD)
• Implement security policies, compliance controls, and app lifecycle management
• Troubleshoot enrollment, deployment, and authentication issues
• Support integration with identity providers and conditional access
• Maintain monitoring, reporting, and audit evidence

Automation & Scripting

• Design and implement automation for EUC operations
• Develop scripts (e.g. PowerShell) for provisioning, configuration, updates, and reporting
• Integrate automation with ITSM workflows
• Ensure compliance with security and change management standards
• Document and maintain automation processes

Operations, Risk & Compliance

• Resolve incidents and service requests within SLAs
• Follow incident, change, and access management processes
• Participate in audits and risk reviews
• Conduct root cause analysis and implement preventive measures
• Maintain SOPs, runbooks, and audit documentation
• Provide guidance to junior team members

Collaboration Tools (Nice-to-have)

• Support platforms such as Microsoft Teams, Slack, etc.
• Manage access and troubleshoot user issues

Requirements

• 3-8 years in EUC / Desktop Support / End-User Computing
• Strong Active Directory administration experience
• Experience supporting enterprise endpoint environments
• Hands-on scripting (PowerShell preferred)
• Ability to build simple, effective automation solutions
• Experience in regulated or security-focused environments

Nice-to-Have

• Experience in banking or financial services
• Exposure to endpoint management tools (e.g. Intune, SCCM)
• Familiarity with ITSM tools (ServiceNow, Jira Service Management)
• Basic networking knowledge (DNS, DHCP, VPN)
• Exposure to version control or automation practices

Company Overview

QUICKSTART TECHNOLOGY PTE. LTD. is a Singapore private company specializing in installing fire protection.

Job Summary

Support project procurement and administration by preparing quotations, managing tender submissions, sourcing suppliers, and maintaining accurate records to ensure smooth project execution and operational efficiency.

Responsibilities

• Prepare detailed quotations and sales orders to support project sales activities
• Compile and submit tender documents accurately and on schedule
• Source and negotiate supplier and subcontractor quotations to secure competitive pricing and terms
• Prepare cost comparisons to inform procurement decisions and optimize project budgets
• Develop and maintain project budgets to track financial performance and resource allocation
• Generate regular tender reports to update stakeholders on procurement status and progress
• Assist in project handovers by coordinating documentation and administrative tasks
• Support daily office administration and operational tasks to ensure efficient workflow
• Maintain proper filing systems and ensure accurate record keeping for easy retrieval and compliance
• Perform ad-hoc administrative duties and provide general support as needed.

Requirements

• Qualifications– min relevant diploma holder
• Preferably at least 2 years' experience in Fire Protection. 
• Independent, resourceful, meticulous and details oriented. 
• Ability to work with tight deadlines.
• Prefer local or PR

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job requirement

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.

Marriott International is the world’s largest travel company with a portfolio of over 9,500 properties across more than 30 leading brands spanning 143 countries and territories.  Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. It also manages Marriott Bonvoy®, the world’s largest loyalty program with over 260 million members. 

At Marriott, we strive to be the world’s favorite travel company by providing guests unmatched choice in vacation and leisure experiences.  The Development organization advances this mission by expanding Marriott’s offerings across all sectors and geographies.  The addition of hotels is not only one of the principal drivers of Marriott’s earnings growth, but it is also an important element in progressing the product quality, operating standards, distribution power and brand equity of Marriott’s lodging system. For Asia Pacific Excluding China (APEC), our unit growth strategy focuses primarily on the acquisition of management contracts and licensing of our hotel brands to third party owner-operators under franchise agreements. 

The Assistant Manager or Manager, Development Support performs a critical role in supporting the Senior Director, Development Support, the Chief Development Officer, APEC (CDO APEC) and the Development team in the following areas: data analysis and visualization, project administration and reporting, and owner due diligence. Successful candidates will have a strong data mining skillset, the tenacity to find the best solutions, as well as top-notch communication and story-telling skills. The data and records you maintain have direct downstream impact on the rest of the company and contributes to the acceleration of Marriott’s growth in the region. 

RESPONSIBILITIES

• Harness the power of all data and insights available from within and outside the company to support the APEC Development team, analyzing trends, patterns, and opportunities for accelerating the growth of Marriott’s brands.
• Assist with developing clear insightful data visualizations and reporting dashboards that effectively communicate findings and contribute to impactful storytelling in presentation materials.
• Maintain project data accuracy and proper records on Marriott’s global database (OASIS) throughout the project life cycle, liaising with Development team admins and other relevant disciplines, including Asset Management, Global Design, Operations, and HQ teams. Create internal job aids where necessary.
• Maintain and manage accurate reporting of the company’s property footprint and distribution. 
• Liaise with the rest of the internal deal team (Development, Feasibility, Legal, Finance and Global Design) to manage the monthly Hotel Development Committee agendas and ensure all necessary processes are completed prior to the execution of each deal.
• Manage the third-party owner-due-diligence process, including the request submission and review of results, escalating any major risks and issues to Legal Compliance and APEC CDO as needed and facilitating any discussions needed. 
• Assist the Development team to review each deal’s Owner Due Diligence report, ensuring consistency, risks are summarized accordingly, and records are properly maintained. 
• Work closely with the Hotel Development Marketing team to maintain a shared platform that houses all data and marketing resources for the APEC Development team. 
• Enhance all lead-to-sign workflows via continuous process improvement and identify automation opportunities. 
• Performs other duties as appropriate related to accelerating Marriott’s growth in APEC.

CANDIDATE PROFILE 

Education and Experience 

• Bachelor’s degree.
• 4+ years of professional work experience. Hospitality or real estate asset management industry experience preferred.
• Past work experience in data mining and analytics, Power BI, PMO management, compliance / risk management, or hotel development will be advantageous.

Skills and Competencies

• Organized, attentive to detail and committed to data integrity. Ensures delivery of regular reports on time and without error. 
• Must be data savvy and love crunching numbers. 
• Always curious, a critical thinker and a resourceful problem solver. Able and willing to share one’s opinion and propose ideas to improve practices based on data and have an impact on Marriott’s transaction process.
• Prone to action with a “get it done” attitude and a good sense of timing, importance, and urgency. Able to work in a fast-paced deal environment with multiple priorities, updating stakeholders on progress and expected delivery.
• Strong communication skills (verbal, listening, writing) and presentation skills, and experience clarifying and summarizing complex issues. 
• Excellent inter-personal skills and capability of building lasting internal and external relationships. Able to work in a highly multi-cultural and international team, with a spirit of partnership and collaboration. 
• Mature, professional demeanour, and a strong business acumen. Experience operating independently, demonstrating good judgement both in projects and situations. 
• Enthusiastic, energetic, and positive. A proactive outlook and approach to professional life is essential.

About the Role:
Join 59Clean as a Field Service Engineer and contribute to the successful installation and upgrading of advanced semiconductor equipment by LAM Research, one of the global leaders in semiconductor technology. This full-time role will give you hands-on experience with cutting-edge machinery in a dynamic and supportive environment. Work alongside skilled LAM Research engineers and gain industry certifications, all while developing your technical expertise in the semiconductor field.

Key Responsibilities:

• Execute machine installation, following LAM Research’s high standards for safety and quality.

• Collaborate with clients to understand requirements and offer effective solutions.

• Work closely with a skilled engineering team to master semiconductor tools and installation techniques.

• Ensure all installations are completed in compliance with health, safety, and client standards.

• Effectively manage work schedules and foster strong teamwork.

What We’re Looking For:

• Diploma or degree in Engineering or related technical field.

• Proven experience as a Field Service Engineer, ideally within the semiconductor industry.

• Demonstrate teamwork, enthusiasm for learning, and a humble attitude.

• Ability to work both independently and as part of a team.

• Experience in tool installation or semiconductor equipment (LAM Research tool experience preferred).

• Willingness to travel (Taiwan, Japan, South Korea) and work shifts/overtime (with additional shift and overtime allowances).

What We Offer:

• Competitive salary with performance-based bonuses.

• Opportunities for career growth and skill development.

• Flexible work arrangements and various work opportunities

• A collaborative team culture that values innovation and your contributions.

About 59Clean SG:
As the Singapore branch of 59Clean Taiwan, 59Clean provides comprehensive cleaning solutions and skilled manpower services focusing on sustainability, work efficiency, and customer satisfaction. Join us and be a part of our growth in the semiconductor industry!

Apply now to become the next Field Service Engineer at 59Clean!

About the role

We are seeking a dynamic Service Line Sales Specialist to drive CIS growth across ASEAN region. The ideal candidate will have a proven track record in solution sales, client engagement, and delivery excellence within cloud and infrastructure domains.

Key Responsibilities

• Lead CIS service line sales pursuits, collaborating with delivery, solutioning, and client teams to shape winning proposals and drive revenue growth.
• Engage with enterprise customers to understand business objectives and translate them into tailored CIS solutions, including cloud transformation, infrastructure modernisation, and managed services.
• Act as the single point of contact for CIS sales growth in Singapore, orchestrating cross-functional teams and leveraging Cognizant’s global capabilities.
• Develop and articulate technical and business value propositions, ensuring alignment with client needs and Cognizant’s strategic objectives.
• Drive pre-sales activities, including requirement gathering, solution design, and technical assessments for large-scale transformation programmes.
• Provide thought leadership and market insights, supporting go-to-market initiatives and partnership development.
• Manage stakeholder communications, timelines, and deliverables throughout the sales cycle.
• Maintain strong relationships with key accounts, ensuring high levels of client satisfaction and identifying opportunities for account expansion.

Job Requirements

• 15+ years of experience in IT Infrastructure spanning across sales, solutioning, and delivery roles, with exposure to Tier-1 GSIs, public sector and large enterprise clients in Singapore / ASEAN markets.
• Expertise in cloud, infrastructure, end-user computing, and cyber security transformation programs.
• Demonstrated success in leading complex sales cycles, building client relationships, and delivering business outcomes.
• Strong background in business consulting, requirement analysis, and pre-sales solutioning.Excellent communication, negotiation, and stakeholder management skills.
• Strategic thinker with analytical problem-solving abilities.
• Experience working collaboratively with diverse, cross-functional teams.

Cognizantis one of the world's leading professional services companies, transformingclients' business, operating, and technology models for the digital era. Ourunique industry-based, consultative approach helps clients envision, build, andrun more innovative and efficient businesses. We help our clients modernizetechnology, reimagine processes and transform experiences so they can stayahead in our fast-changing world. Together, we're improving everyday life. Seehow at www.cognizant.com or @cognizant.

Cognizantis fully committed to being an inclusive and diverse workplace across AsiaPacific & Japan (APJ). Cognizant Singapore has been recognized as a “GreatPlace To Work” 5 years in a row and has received similar awards throughout APJ.

The Opportunity:

We areseeking an accomplished Domain Service Line Specialist with extensiveexperience Cloud Infrastructure and Security services across industryenterprise customers. The ideal candidate will excel in shaping and conveyingcohesive business, architecture and domain visions, ensuring client objectivesalign precisely with intended objectives. This role requires a strategicthinker capable of driving seamless business-IT transformations through technical mastery and domain expertise.

JOB RESPONSIBILITIES

• Ability to rollup the sleeves to work with Customer, Partners and internal teams to bring the customer vision to a winning solution
• Collaborate with customers in understanding business objective, work with various teams in orchestrating objective into solution response.
• Work as single point of contact for vertical & service line growth, in domains of Communication, media and technology.
• Develop and articulate cohesive technical and architectural visions, bring various competencies groups together to deliver core objectives, provide overarching support and thought leadership.
• Ensure alignment of systems with business objectives, lead strategic decision-making for IT transformation initiatives.
• Perform design & architecture of business/IT solutions, provide high-level business consulting.
• Conduct requirement gathering analysis and workshops, develop pre-sales solutions and perform technical assessments.
• Provide technical leadership along with strong negotiation skills in multi-party environment.
• Monitor and manage timelines, deliverables and stakeholder communication.

JOB REQUIREMENTS

• Must have 15+ years of experience working in global roles & collaborations with Tier-1 GSI’s
• Have experience & expertise in Cloud, Infrastructure, End User Computing, Cyber Security transformations, migrations and business transformation programs.
• Experience working in variour technology platforms & implementations, E2Edesigns & architecture subjects.
• Strong background in business consulting and requirement analysis, pre-sales solution, joint go-to-market offer building and thought leadership via domain expertise.
• Demonstrate technical leadership & project/program management skills.
• Understand requirement sizing methods, commercial offer building, cloud hostingplatforms and industry solutions offered by various product vendors.
• Strong leadership and decision-making ability.
• Excellent communication and interpersonal skills.
• Strategic and analytical thinking.
• Ability to work collaboratively with diverse teams, both internal and external.

Top Reasons to Join Our Team

• Wide exposure to industry, product, and functional best practices as well as excellent teams supporting pursuits.
• Supportive management team that rewards initiative & success.
• An exciting, industry leading practice where you can truly build a long-term career.
• Congenial, collaborative, and success-oriented culture; the opportunity to work with and learn from a diverse, highly experienced team of business professionals.
• Tremendous opportunities for growth with a real career path promoting career advancement.

A good fit for the Cognizant culture

This role is ideal for someone with a genuine business insight dedicated to transforming organizations positively, seeking to do so in an environment that values success, professionalism, and collaborative effort. It is a perfect match for those who embody a commitment to partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-established and effectively communicated across the company: Openness, Transparency, Empowerment, Rich in Opportunities, Flexibility, and Collaboration.

Responsibilities:

• Greet and welcome guests in a positive and professional manner.
• Answer and direct incoming phone calls promptly and courteously.
• Handle basic administrative tasks such as mail distribution and housekeeping of front desk area.
• Assist in meeting room scheduling and visitor coordination.
• Other ad-hoc duties as assigned

Requirements:

• Minimum diploma or equivalent
• Good communication and interpersonal skills.
• Able to read and converse in Chinese, as the role requires communicating with Chinese-speaking visitors and stakeholders
• Proficient in office software applications and familiar with office equipment.
• Responsible, proactive, professional, and able to work well within a team.

ABOUT THE ROLE:

As a CBRE Centre Manager, you will support the Asset Manager to coordinate all aspects of a portfolio. This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

WHAT YOU WILL DO:

• Confirm that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Ensure regular property inspections occur. Recommend and approve alterations, maintenance, and reconditioning.
• Respond to escalated tenant needs, ensuring that issues get resolved in a timely and efficient manner.
• Coordinate tenants move-ins and move-outs, and "walk-through" spaces and tenant improvement department.
• Collect rent and pay expenses in compliance with lease terms. Prepare all required legal notices and coordinates legal action.
• Review and reconcile tenant rent and Common Area Maintenance recovery charges.
• Forecasts management plans and prepares monthly performance, explaining variances.
• Gather data to provide information for the annual budget preparation process. Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.

WHAT YOU WILL NEED:

• Min 8-10 years of relevant experience managing a team in a Mixed Development Building will be required
• Must be able to manage a big team of onsite stuff (executive, officers, technician, admin etc)
• Understanding of existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to tenants. Ability to effectively present information.
• Requires knowledge of financial terms and principles

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Quantinuum is delighted to announce its continued growth in Singapore, marked by the establishment of a new cutting-edge R&D & Operations Centre in the region. This exciting development not only demonstrates our commitment to innovation and excellence, but also strengthens our presence in Asia, positioning Singapore as a key hub for advanced research and development activities. The new centre will foster collaboration across global teams and drive forward our mission to deliver transformative technology solutions.

To support and help drive this growth we are seeking an experienced Senior Support Services Analyst. This positions requires experienced and technically capable IT professional responsible for delivering high-quality, hands-on support across a range of endpoint platforms and services. Positioned as a senior member of the support team, you will focus on resolving more complex technical issues, contributing to the continuous improvement of support operations, and driving consistency in service delivery. As the sole point of contact representing IT for our Singapore operations, you will collaborate closely with the wider International Support Services, Engineering and Application teams supporting operationally, managing stakeholders and leading on local projects.

The Senior Support Service Analyst brings depth in troubleshooting across Windows, macOS, and Linux environments, has strong experience with enterprise tools such as Intune, JAMF, and ServiceNow, and can work independently to resolve escalated issues or contribute to project-based work as a subject matter expert. This role is critical to maintaining operational excellence, supporting core IT processes, and ensuring a consistent user experience across a hybrid workforce

Key Responsibilities:

• Serve as the primary on-site IT point of contact for the Singapore office, ensuring day-to-day operational continuity across all local IT services and acting as the liaison between global teams and on-site stakeholders.
• Oversee basic networking and infrastructure needs, including monitoring network connectivity, supporting Wi-Fi and LAN troubleshooting, assisting with switch/port patching, and coordinating with Network Engineering for escalations or planned changes.
• Act as the local lead for site-based IT projects, supporting deployments, hardware refreshes, network uplifts, and workspace technology improvements from planning through execution.
• Deliver advanced technical support across Windows, macOS, and Linux environments, resolving complex incidents and service requests that go beyond standard first-line scope.
• Act as a point of technical escalation for Support Services Analysts, collaborating on issue resolution while maintaining end-to-end ownership of assigned cases.
• Identify recurring issues and process gaps, contributing to the refinement of standard operating procedures, troubleshooting documentation, and internal knowledge articles.
• Support and help maintain ITSM tooling (e.g., ServiceNow) by ensuring accurate ticket categorization, data hygiene, and flagging areas for workflow improvement.
• Participate in project-based work as a technical contributor, assisting with rollouts, migrations, pilot testing, and deployment of new tools or services.
• Coordinate and deliver consistent onboarding and offboarding support, including device provisioning, account setup, and adherence to lifecycle processes.
• Deliver high-quality executive and VIP support, ensuring reliable access, device readiness, and issue responsiveness in hybrid and office environments.
• Assist in inventory and asset lifecycle management by conducting audits, ensuring compliance with tracking standards, and supporting hardware procurement workflows.
• Engage with other IT functions—including Engineering, InfoSec, and Enterprise Applications—on issue resolution and service improvement initiatives.
• Contribute to IT compliance and service maturity initiatives by participating in ITIL-aligned processes such as incident, change, and problem management.

Must Have:

• 5+ years of experience in IT support, with growing responsibilities and exposure to enterprise level environments.
• Bachelor’s degree in Information Technology , Computer Science, or a related equivalent field.
• Certifications in ITIL, Microsoft, Jamf and ServiceNow.

We Value:

• Strong technical expertise across Windows, macOS, and Linux systems with practical experience in tools like Intune and JAMF.
• Working understanding of ITIL concepts, including change, incident, and problem management.
• Involvement in ITSM platform configuration, reporting strategy, or service auditing.
• Strong familiarity with enterprise identity platforms such as Azure AD or Google Workspace Admin.
• Experience working in environments that use Agile, Lean, or Kanban methodologies.
• Track record of driving service maturity or leading continuous improvement initiatives.
• Exposure to executive stakeholder engagement and high-touch support environments.
• Experience working in a growing or start-up environment where agility and adaptability were key.

Assist in planning and preparing student-centred learning activities for Design & Technology (DT), STEM, and Art.

Maintain Maker Spaces, DT Workshop, and Art studios; ensure equipment, tools, and materials are well-organized and in good condition.

Support projects across wood, metal, plastics, textiles, electronics, CAD/CAM, and art, including prototyping, model-making, and coursework.

Operate and maintain machinery such as 3D printers, laser cutters, sewing machines, and hand tools.

Prepare materials and resources for lessons, exhibitions, competitions, and school events.

Provide technical guidance and training to staff and students on equipment use.

Ensure compliance with Health & Safety regulations and contribute to safeguarding practices.

Perform other reasonable duties as assigned by school management.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted