Total 1,016 technical support job vacancies in Customer Service category in The Philippines

Company Overview

ADDVALUE INNOVATION PTE LTD, a subsidiary of Addvalue Technologies Ltd (SGX-listed), innovates satellite-based communication terminals and solutions.

Job Summary

The Senior Customer Technical Support role provides expert-level technical assistance, acting as the primary escalation point for complex issues. You will ensure effective resolution, clear communication, and coordinate with engineering and stakeholders to maintain service reliability and customer trust.

Responsibilities

• Lead escalation and resolution of complex or high-impact customer technical issues to maintain service reliability
• Conduct in-depth technical analysis and troubleshooting using logs, telemetry, and diagnostic tools to identify root causes
• Communicate clear technical findings and actionable recommendations to customers to enhance understanding and satisfaction
• Collaborate closely with engineering and internal teams to drive timely issue resolution and root cause analysis
• Identify recurring technical issues and contribute to improving documentation, processes, and overall support effectiveness
• Interpret system behavior across hardware, software, and network layers to support troubleshooting and resolution
• Explain complex technical issues clearly to both technical and non-technical stakeholders during customer-facing interactions
• Work cross-functionally with engineering, product, and operations teams to resolve issues and improve service delivery
• Demonstrate a high ownership mindset by driving technical issues to closure efficiently

Preferred competencies and qualifications

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related technical field, or equivalent practical experience
• Minimum 5 years of experience in technical support, systems engineering, or customer-facing engineering roles
• Ability to troubleshoot complex systems using logs, telemetry, and diagnostic tools
• Experience working with networks, embedded systems, RF/communications systems, or large-scale operational platforms is advantageous

Responsibilities:

• Design & own service observability usage model: ensure all service metrics, logs, traces flow into Elastic Cloud (authoritative); maintain dashboards & SLOs; evaluate pragmatic use of CloudWatch, AWS Managed Prometheus / Grafana for supplemental or fallback views.
• Build proactive, noise‑reduced alerting and incident response playbooks; drive post‑incident RCA & remediation tracking (closure SLA).
• Optimize service performance (profiling, caching layers, autoscaling heuristics, concurrency tuning) meeting latency & throughput targets.
• Implement secure supply chain & runtime controls (image scanning, SBOM consumption, secrets management, TLS / mTLS) leveraging shared platform tooling.
• Curate operational runbooks, golden dashboards, reliability readiness + production readiness checklists.
• Integrate model / guardrail service telemetry (latency, queue depth, GPU/CPU utilization) into unified Elastic Cloud views.
• Support compliance & audit evidence collection (access logs, config lineage, change histories) via automated evidence capture fed into Elastic.
• Introduce configuration drift detection & policy-as-code guardrails (OPA / Kyverno) at the workload / namespace layer to enforce baseline controls.
• Mentor engineers on production readiness, observability patterns, and operational excellence; evolve on-call playbooks.
• Participate in (and improve) an equitable on-call rotation focusing on sustainable alert volumes & burnout prevention.

Requirements 

• 4+ years (or equivalent impact) in SRE / Production Ops / Platform / Reliability for SaaS or high-throughput services.
• Working knowledge of AWS & Kubernetes (deployment, troubleshooting, networking concepts) sufficient to collaborate effectively with platform owners (not necessarily owning cluster upgrade orchestration).
• Familiarity with Infrastructure as Code & GitOps (Terraform, Argo, etc.) to consume modules, review changes, and enforce policy.
• Observability implementation & usage (metrics, logs, traces, profiling) with Elastic Cloud; understanding of Prometheus / OpenTelemetry concepts.
• Proven on-call & incident management experience (triage, MTTR reduction, RCA authorship).
• Scripting / automation in Python, Bash, or Go for ops tooling.
• Security & compliance aware: vulnerability management, image scanning, supply chain controls.
• Clear, concise communication of operational risk & trade-offs to technical + non-technical stakeholders.

• Diagnose and resolve client platform issues to restore functionality and minimize downtime
• Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience
• Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements
• Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively
• Monitor system performance and document configurations to ensure accurate records and compliance with operational standards
• Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions
• Execute assigned ad-hoc IT duties to support business operations and technology needs

Responsibilities:

·       Handle telephone enquiries and make bookings for patients.

·       Match patients’ requests to appropriate Physicians, being mindful of their preferences and well-being to attract patient visits.

·       Manage the front desk daily cash collection with integrity and proper record keeping.

·       Provide innovative customer service which includes patient relationship management, patients' registration and scheduling of appointments.

·       To perform other clinic duties as and when requested by the supervisor and as advised by Clinic management.

·       Experience working at front desk or/and in a TCM clinic will be an advantage.

Working hours:

Monday to Wed, Saturday: 8.15am to 5.30pm , Thursday: 8.15am to5.30pm (for day duty)

Thursday:  1.00pm to 9.00pm (for night duty), Friday: 8.30am to 5.15pm

Roster on a five-day week, which may include working on one night duty and/or on a Saturday.

Lunch break: 12.30pm to1.15pm (45 min)

Working Location

50 Nanyang Avenue

Monthly Salary:

$2,500 – $3,200 per month

Requirements:
- Diploma holder with at least 2 years of relevant working experience

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

We are seeking a reliable and detail-oriented Office & Admin Assistant to assist with part-time office operations. This role involves handling accounts, payroll support, and maintaining important company records.

Key Responsibilities:

• Enter and update invoice and payment data accurately in our system
• Match bank receipts to invoices and maintain transaction records
• Assist in preparing monthly payslips and basic payroll documents
• Assisting in staff claims
• Organize and maintain filing systems (digital and physical)
• Provide general administrative and office support when needed

Requirements:

• Basic accounting or admin experience preferred
• Proficient in Google Sheets or Excel
• Meticulous, organized, and reliable
• Able to work independently and meet deadlines

Work Location: Office-based
Report to office: Mon-Fri (daily)
Working hours: 10:00 AM – 2:30 PM

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Healthcare Assistant.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $3000 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Support patients with their daily living activities.

• Assist nurses during medical emergencies or crisis situations.

• Attend to hygiene needs of patients who require assistance or are bedbound

• Maintain proper hygiene, safety, and documentation of patient conditions.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R26159676 (Aggie Choo Min Le)

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Details:

• Contract: 1 year  + UP to 1 month completion bonus

• Working Hours: Mondays to Fridays, 9 am to 6 pm

• Working Location: Ang Mo Kio

Job Scope: 

• Order management - closing of orders and invoicing

• To follow up with native Korean speaking customers and business partners to manage quotations, order fulfilment, part returns management and collections follow up

• The focal point for external customers & business partners on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.

• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.

• To communicate & negotiate with external customers & divisions on products delivery dates.

• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15978

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

• Diagnose and resolve client platform issues to restore functionality and minimize downtime
• Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience
• Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements
• Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively
• Monitor system performance and document configurations to ensure accurate records and compliance with operational standards
• Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions
• Execute assigned ad-hoc IT duties to support business operations and technology needs

Job Details:

• Contract: 1 year  + UP to 1 month completion bonus

• Working Hours: Mondays to Fridays, 9 am to 6 pm

• Working Location: Ang Mo Kio

Job Scope: 

• Order management - closing of orders and invoicing

• To follow up with native Korean speaking customers and business partners to manage quotations, order fulfilment, part returns management and collections follow up

• The focal point for external customers & business partners on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.

• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.

• To communicate & negotiate with external customers & divisions on products delivery dates.

• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15978

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Position title : Field Support Executive
Location: Somerset
Working Days:  5-day (including Sat & Sun)
Working Timing: Start work at 10AM ; Weekday end at 6PM/630PM/7PM ; Saturday end at 5PM & Sun End at 430PM
Salary : $3500 - $4300 

Job Description

• Lead the setting up of new centres, overseeing all aspects of operational planning, logistics, and staffing to ensure a smooth and successful launch.
• To support develop SOP for setting up new centre with the goal of using these guidelines for future franchise training and expansion.
• Provide on-site support during centre opening and initial operations to ensure smooth rollout.
• Support the implementation and daily running of centre programmes. 
• Conduct training and on-site guidance for franchisees and centre staff on programme delivery and operational procedures.
• Carry out regular centre visits to check programme delivery, operational standards, and compliance requirements.
• Support parent engagement, including programme explanation, enrolment support, and handling routine enquiries when needed.
• Coordinate day-to-day matters between franchisees and HQ and submit basic visit or progress reports.
• Perform other duties as assigned by management.

Requirements

• Diploma or Degree in a relevant field.
• Experience in education, training, or centre operations is preferred.
• Familiarity with tuition or enrichment centre operations is an advantage.
• Conduct on-site operational support and training activities for franchisees and engaging with parents.Willing to perform field-based work, including centre visits and weekend support.

Whatsapp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Set up and follow up with project and all staffs hardware, software issue.
• Set up and daily Maintain project and Server and data security.
• Set up and maintain project CCTV system.
• Apply the internet and set up project internet system
• Purchasing related software or other materials
• Set up bio matrix system
• Due with supplier of others software issues
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Others IT related meter request by management.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills
• Willing to be based at project site office.
• Working Location: West

Job Summary: The Data Migration Administrator will be responsible for supporting the implementation of Microsoft Dynamics. This role involves coordinating data, performing data entry, and organizing data to ensure the system operates efficiently and effectively.

Roles & Responsibilities

We are looking for resource having experience in cloud development, cloud migration/ transformation with following skills &experience :

• Project Role Description: Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes.
• Create a plan and a clear path to leverage cloud for business advantage.
• Cloud Migration Planning
• Must To Have Skills: Proficiency in Cloud Migration Planning.
• Good To Have Skills: Experience with Microsoft Azure IaaS, VMWare Cloud Administration.
• Strong understanding of cloud architecture and deployment models.
• Experience with data migration tools and techniques.
• Familiarity with security best practices in cloud environments
• The candidate should strong experience in Cloud Migration Planning.
• Data Organization: Maintain organized data structures within MS Dynamics, ensuring easy access and retrieval of information.
• SEO stands for Search Engine Optimization
• Website support and maintenance services
• Documentation: Create and maintain documentation related to system processes, data management, and user guides.
• Able to start work Immediate

Location: Jurong East Govt
Pay: $13 per hour (with CPF) / Direct Perm Up to $2.5K

Contract Duration: 6 months (with the potential for permanent conversion)
Schedule: 5 days per week, with AM and PM shifts (42 hours/week)

Job Description:

• Provide essential nursing care to patients, assisting with daily activities and transfers.
• Perform basic housekeeping duties as required.
• Ensure patient comfort and safety during care activities.

Requirements:

• HMI certification / BCA / HCA work experience.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Supports the grant administration team in implementing the WSS scheme (Basic and Level Up) to support work skills upgrading of Singaporean lower-wage workers. This includes supporting the implementation of WSS (Level Up) for go-live by early 2026 and the business-as-usual for WSS (Basic) as follows:

1. Overall programme management, working with various stakeholders to ensure
   (i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse.
2. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing.
3. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public.
4. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed).
5. Support the projection of budget requirements and reporting of budget utilisation at regular intervals
6. Manage the WSS outsource service provider to ensure services delivered are up to standard.

• Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements.

Project Participation:

• Participate in cross-division projects to contribute to the organisation's strategic objectives;
• Any other duties and ad-hoc projects as assigned.

Requirements
Experience:

• Experience in grants administration, data analytics and customer service will be advantageous

Knowledge/Skills:

• Strong analytical and critical thinking skills
• Good project management and problem-solving skills
• Understand public governance and its principles, particularly in grants management policies and procedures
• Excellent communication skills
• Proficient with MS Word, Excel and PowerPoint;
• Any of the following relevant competencies and skills will also be advantageous:

- Data analytics

- Business process review

- Quality service management

- Design thinking

- Communication management and new media

Personal Attributes:

• Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation.
• Strong interpersonal skills and able to engage external and internal stakeholders
• Resourceful and pro-active in managing work assignments with a can-do attitude
• Versatile and able to work well independently or in a team in a dynamic and fast-paced environment
• Organised, meticulous and detail oriented
• Be committed to the ethos of public service

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.