Job purpose

To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.

Duties and responsibilities

Providing first-level helpdesk and end-user support.

·               Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.

·               Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.

·               Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·               Repairing equipment and replacing parts as required.

·               Managing backup jobs.

·               Providing support, including procedural documentation and relevant reports

·               Supporting the roll-out of new software and hardware.

·               Maintaining records of software licenses.

·               Managing IT Assets, inventory and other IT supplies.

·               Source and co-ordinate with vendors for procurement, maintenance and support issues.

·               Testing and evaluating new technology.

Requirements

·               Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.

·               Required technical troubleshooting skills for Windows 10, 11.

·               Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.

·               Support for handheld smartphones and tablets.

·               Monitor and ensures compliance with company’s IT Security policies.

·               Patch management.

·               Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.

·               Willingness to take ownership of task and express interests in learning new technologies and systems.

·               Basic knowledge of cybersecurity will be an added advantage.

·               Knowledge in use of AI tools would be an advantage.

·               Fresh graduates are welcomed to apply

Working conditions

·       5.25-day work week

Are you passionate about making a meaningful impact in the lives of people with disability?

Ability Action Australia is growing — and we’re looking for a Behaviour Support Practitioner (BSP) to join our incredible team.

Whether you're an experienced BSP or come from a strong background in the disability sector, we want to hear from you!

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to manage challenging behaviours to improve their quality of life, and develop new skills
• You will complete thorough assessments to understand behaviour triggers, identify risks & consider specific strategies to improve behaviour outcomes
• You will develop Behaviour Support Plans and provide support to families and/or carers, for consistent implementation 
• Maintain a caseload with ongoing monitoring, support and make adjustments where required.
• Develop meaningful goals and practical strategies utilising a positive behaviour support framework, with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Build the knowledge, capacity and strengths of those who support participants in their lives - family, carers or friends
• Act as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

As you support many, we support you.

We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Excellent remuneration – Industry leading salary + kilometre reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of office and clinic hours
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

Responsibilities

• Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
• Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
• Manage the technical service support team for overseas customer support, focusing on key accounts.
• Develop and maintain an independent overseas SRE system, ensuring strict segregation.
• Establish and manage professional service teams for customer migration and cloud architecture improvement.
• Develop migration tools, solutions, and frameworks for Tencent Cloud.
• Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+years of experience in Cloud-related R&D, SRE, infrastructure, and service support.
• Proven leadership in managing global technology support teams.
• In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
• Excellent communication skills in both English and Chinese Mandarin, with the ability to manage technical proposals, presentations and relationships with key accounts and stakeholders professionally in both languages.
• Strong problem-solving skills and a strategic mindset.

Job Description & Requirements

We are seeking a Deskside Support Engineer (L1) to provide hands-on technical support to end users across hardware, operating systems, and workplace applications. This role is critical in ensuring smooth day-to-day IT operations by resolving user issues promptly and maintaining a high level of user satisfaction.

The ideal candidate will act as the primary point of contact for onsite IT support, handling incidents, service requests, and coordinating with internal infrastructure or application teams when necessary.

Key Responsibilities

End User Support

• Provide onsite and remote technical support for desktops, laptops, and workplace devices
• Diagnose and resolve hardware, operating system, and application-related issues
• Install, configure, and maintain Windows and Mac endpoints
• Support productivity tools such as Microsoft Office, Outlook, Teams, VPN, and collaboration platforms
• Assist users with login, access, connectivity, and account-related issues

Incident & Request Management

• Log, track, and resolve incidents and service requests using IT Service Management (ITSM) tools
• Ensure all issues are resolved within defined SLA and response timelines
• Escalate complex issues to Level 2 / Level 3 support teams when required
• Maintain accurate documentation of incidents, resolutions, and updates

Workplace IT Operations

• Set up and deploy end-user devices and peripherals (laptops, monitors, printers, etc.)
• Perform basic troubleshooting for network connectivity issues (LAN/Wi-Fi/VPN)
• Support meeting room technologies and collaboration tools
• Ensure IT equipment is maintained and compliant with company standards

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• 0 – 2 years of experience in IT support / deskside support role
• Basic knowledge of Windows and Mac operating systems
• Familiarity with Microsoft Office 365, Teams, Outlook, and VPN tools
• Experience with ITSM tools (e.g. ServiceNow, Remedy, Jira) is an advantage
• Strong troubleshooting and problem-solving skills
• Good communication and interpersonal skills
• Ability to work independently in an onsite environment

As a Behaviour Support Practitioner you will make a real difference in the lives of people living with disability by helping them and those around them.  You will focus on enhancing quality of life, reducing behaviours of concern and promoting the rights of people with disability.

You will work as part of a team including practitioners, a team leader and clinical advisors, to support people with evidence-based practice along with developing your own knowledge, skills and experience.

You live in or close to Shepparton.

You will also benefit from the School of Positive Behaviour Support (PBS), in partnership with the MedHealth Academy and University of Melbourne.

As a Behaviour Support Practitioner you will:

• Support our clients (NDIS participants), along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Identify meaningful goals and practical strategies utilising The Positive Behaviour Support Capability Framework, with a commitment to eliminate restrictive practices, in the home and community
• Develop, deliver and evaluate evidence-based support plans within a complex support space
• Ensure individual plans reflect our clients' goals, passions and strengths
• Build the knowledge, capacity and strengths of those who support our clients - family, carers, friends, etc

Why You’ll Love Working for Outcomes Connect Australia

Supervision and Support:

• you will receive weekly 1:1 clinical supervision from an experienced Behaviour Support Practitioner, plus opportunities to join group-based supervisions from the very beginning
• you will be supported by our experienced team of clinical leaders to ensure that your work is guided and supported every step of the way
• you will participate in our national best practice onboarding and learning program, with a focus on understanding the role, the context of positive behaviour support (PBS) and the best ways to support participants
• you will participate in fortnightly learning prepared by Advanced and Specialist practitioners focusing on every aspect of our work, plus have access to our learning library of over 100  resources

Build Your Career:

• you will prepare an individualised Compulsory Professional Development (CPD) plan and Supervision Agreement with your supervisor to plan out your journey from 'suitable' to Core and through to Advanced level of suitability as a practitioner
• you will be supported by your clinical advisor and clinical leadership team to advance in practice specialisation, leadership, case management or any aspect of your work you see as your focus area
• you will be welcome to apply for one of the regular internal leadership positions, short-term secondments or adjunct roles that are available within our team

Team Culture:

• you’ll be part of a values-led team that celebrates your wins and supports you through challenges
• we believe everyone contributes to our culture, from our newest team members to our most senior practitioners

Balance That Works:

• flexible scheduling and remote/community-based work
• sustainable caseloads that respect your energy and time
• space to rest, recharge and enjoy life outside of work

Benefits That Back You:

• competitive salary + super + rewards for outstanding performance
• $600 annual Health & Wellbeing subsidy
• salary packaging options

About You

• Current suitability (i.e. registration) with the NDIS Commission as a Behaviour Support Practitioner is strongly preferred
• Considerable practical experience in supporting people with complex and challenging behaviours is essential
• Demonstrated ability to work positively in a diverse team
• Outstanding communication, influencing and interpersonal skills
• Confident computer skills
• Flawless writing skills
• Current Drivers Licence and own reliable vehicle

#OCA

Work location: Central
Working hours: Monday to Friday office hours
Salary: $2580 per month

1 year contract

Job Scope:

• Handle feedback via outbound calls and email
• Work closely with internal and external stakeholders to resolve feedback
• Utilise common Office tools to collect information for feedback case-handling
• Follow guidelines on feedback handling
• To perform any ad hoc duties as assigned

Requirements:

• Diploma in any field
• Ability to communicate effectively
• At least two years of experience in customer service roles
• Proficient in Microsoft Office and other digital tools

Interested applicants please email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Responsibilities:

• To attend to machine breakdown and equipment failure and repair them.

• To assist in support the service operation.

• To maintain housekeeping for facilities and maintain workshop area.

• Perform other miscellaneous duties as assigned by HOD

Requirements:

• ITE/Diploma in Electrical / Electronic/ Control / CommunicationEngineering or related.

• Basic computer knowledge

• Able to read, write and communicate in English

• 1-3 years’ experience working in manufacturing environment. Fresh polygraduates may also apply.

• Experience with PLC and electrical/electronic control system

• Class 3 driving license.

Other attributes:

• Great attitude and open to learning

• Independent with high level of initiative and fast learner

• Possess good interpersonal skills and excellent team spirit

Responsibilities:

• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.

• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.

• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Must have skills:

• Basic understanding of the Software Development Lifecycle (SDLC).

• General knowledge of 3-tier system architecture.

• Ability to quickly pick up functional knowledge.

• Strong communication skills with the ability to present and explain technical issues to external parties under guidance.

• A proactive attitude and willingness to work collaboratively across teams.

Duration: 5-month Contract

Responsibilities

• Perform accurate data entry, maintain records, and assist with documentation and filing
• Handle basic customer enquiries via email and phone, providing information and escalating complex issues
• Assist with order processing, quotations, and verification of routine documents
• Provide day-to-day administrative support to the Customer Service team and help ensure smooth workflow
• Coordinate simple tasks and support team operations as needed

Requirements

• Diploma with 1–3 years of experience in administrative, data entry, or customer service roles
• Strong attention to detail, accuracy, and organizational skills
• Good communication skills and basic proficiency in Microsoft Office (Word, Excel, Outlook

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence:11C3793   |   Nurul Amirah |   Registration No: R22108940

About the client: 
Leading Insurance client

Responsibilities:

• Support Ops line in driving key risk and control initiatives across operations and support the Ops line program such as facilitating RCSA on business processes, incident management, audit preparation, QA and complaints regional reporting, promoting risk awareness, corrective action plan monitoring and reporting on key risk and audit issues, and governance.
• Work closely with regional teams on control testing initiatives to assess the design and operational efficiency of the key controls under operations
• Support on projects, conduct workshops for current state assessment requests, EUCS and SOP refresh as necessary
• Provide support as necessary for newly launched programs such as Operational resilience for critical operations and Records management program
• Provide support for clear desk inspection on a quarterly basis Responsible for annual FATCA/CRS reporting to IRAS, and perform annual remediations as per the regulatory cycle.

Requirement:

• Minimum 2 years of experience in risk management and/or insurance operations controls, with a solid understanding of core insurance operational processes and/or risk management principles.
• Good working knowledge of the key processes within Operations and appreciate how process deficiency or control inadequacy could lead to specific operational risks.
• Strong aptitude in planning implementation of initiatives and organization of priorities.

Interested candidates, who wish to apply for the above position, please send in your resume to lakshmi.prasanna@persolapac.com

We regret to inform that only shortlisted candidates will be contacted

PERSOL Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolapac.com. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Job Responsibilities:

1. Inventory Management: Assisting with receiving, organizing, and tracking parts and supplies within the Asia-Pacific (APAC) region.

2. Data Analysis: Collaborating with cross-functional teams to analyze data related to parts usage, demand, and availability.

3. Supply Chain Coordination: Supporting the coordination of parts movement across different locations within the APAC network and the MRO’s requirement.

4. Documentation and Reporting: Maintaining accurate records and documenting transactions. (shipping invoices and AWBs)

5. Process Improvement: Identifying opportunities for process optimization and efficiency in parts management.

6. Collaboration: Working closely with colleagues and the MRO Ops team and engineers for parts requirements.

7. Cycle count: Assisting with weekly cycle count to achieve a 99% accuracy on the SNG inventory.

8. Learning and Development: Gaining hands-on experience in parts logistics and supply chain operations.

9. Any other duties as assigned.

Requirements:

1. Education: Typically, interns pursuing a Diploma or Degree in Logistics, Supply Chain Management, or a related field are eligible.

2. Attention to Detail: Being meticulous in handling parts data and documentation.

3. Communication: Effective communication skills for collaborating with various teams.

4. Adaptability: Willingness to learn and adapt to changing situations.

5. Problem-Solving: Ability to identify issues and propose solutions.

• Handling of tickets for boardroom Manage Engine Plus ITSM system.
• Create and maintain systems documentation. Maintain IT hardware inventory.
• Provide IT technical support on desktop/laptops(software and hardware, be it remotely or physical.
• Basic support on users mobiles with corporate approved Boardroom's applications Interacting/explaining well with end user, with clear communication. Basic administration of Active Directory users.
• Basic administration of Microsoft Office 365 users. Basic knowledge of basic network issue troubleshooting.
• Provide basic technical troubleshooting support to AV systems in meeting rooms.
• Providing onboard/offboard requests.
• Basic knowledge and troubleshooting of external software applications(crowdstrike, intune, bitlocker, one drive)
• Procurement of laptops on DELL portal. Positive mindset and good learning attitude. Other ad-hoc duties as assigned or required

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated customer experience. 

Advocacy & Customer Trust (ACT) delivers connected support experiences for our Unified customers to gain, maintain and sometime rebuild their trust. The Area Engagement Team leads education of our field teams, addresses reactive support challenges for Areas and individual customers and partners closely with our Customer Success teams, underpinned by a robust governance process to improve customer experience across each area. 

As an Area Support Lead (ASL) you will own Crisis Communications for Small, Medium, Enterprise and Channel (SME&C) customers and partners in your region and liaise with our largest customers in this segment, acting as a trusted advisor and partner for your Regional SME&C Leadership (EVP/CVP/AVP/GM).  You’ll be the Commander and Technical Leader during a Service Incident or large scale event, co-ordinating key leaders and decision makers across our Support and Engineering Organisations.  You’ll have executive-facing communication skills to restore confidence, and partner with the customer’s Account Team to prevent recurrences through the Customer Engagement Plan to improve and shape the support experience, acting with urgency to produce the best possible outcomes. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution 

• Required to be on-call during shifts, including after hours and weekends and available to take ownership of escalations to Senior Leaders, liaising between the customer and Senior Leaders across organizations within Microsoft. 
• Acts as a subject matter expert on best practices to support the customer experience. Crafts and executes executive summaries and identifies patterns across customer issues. Creates strategies to resolve reoccurring or highly sensitive issues in partnership with Area, Support and Product Group leadership. 
• Own Service Incident or crisis response and management in the Area (before, during and after) – ensure understanding of Field roles and responsibilities. Accountable for ensuring the Region/Area is trained. 
• Lead strategic projects designed to improve resolution times, customer satisfaction, and support experience. Provides examples and direction to prioritize efforts to prevent and reduce escalations/crises. 

Customer Health 

• Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactive recommendations and cloud resiliency.  
• Sponsor key accounts in region in collaboration with Regional CSU leadership, building relationships and trust with our largest accounts and ensuring that their support experience exceeds expectations.  
• Partner with account teams and Area Business Partner through contract renewals and assist in deal shaping, ensuing that customers have the right offerings to ensure their success. 

Collaboration 

• Leverages relationships across Regional CSU, Support and Product Groups to remove roadblocks. Establishes and oversees the development of written protocols to ensure customer issues are resolved. Identifies reoccurring roadblocks across the Area and escalates as needed. 
• Owns escalated issues and manages Area/Region escalated customer crises to identify and remove barriers. Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases. 
• Support Area and regional leadership and collaborate with the Area Business Partner (ABP) to identify systematic issues and leads process improvement efforts to ensure continuous improvement. Recommend process improvements and support the feedback forums with identified actions. 

Communication 

• Identifies and builds strategic relationships with internal teams, partners, and communications with senior and executive leadership to resolve issues that are complex in scope. 
• Leverages precision questioning techniques to understand the pain points of the customer experience during Crisis and then proactively addresses the People/Process/Technology blockers identified. 
• Customer engagement – both reactive (emergency) and proactive (sponsorship). Confidence calls after outage. Involved in service incident (SI) aka outage Crisis and non-outage crisis for specific, strategic customers 

Qualifications

• 11+ years technology industry, customer service, or related experience 
• OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience 
• OR Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience 
• OR equivalent experience. 
• Crisis Management and C-Suite proven communication capabilities 
• Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals). 

Additional or Preferred Qualifications 

• 16+ years technology industry, customer service, or related experience 
• OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience 
• OR Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience 
• OR equivalent experience. 
• Project management experience. 
• Experience working with Microsoft products and services.  
• Knowledge and understanding of Unified Deal Construction and Support a plus 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Description:

• Support the Discipline Team in managing students’ behaviour and maintaining school discipline on a daily basis
• Assist in conducting home visits and follow-up communications with parents alongside school personnel
• Oversee and manage daily operations of the in-house detention centre
• Patrol school premises to ensure a safe, orderly, and disciplined environment
• Participate in case management for at-risk students, including monitoring and support
• Conduct investigations on disciplinary cases and prepare detailed reports
• Carry out spot checks on students’ grooming and appearance standards
• Provide support during school events and activities to maintain discipline and order
• Perform ad-hoc administrative and operational duties as assigned