Total 1,020 technical support job vacancies in Customer Service category in The Philippines

Regional C&Q Support

The Regional C&Q Support reports to the C&Q Lead and is focused on engaging the packaged equipment/system suppliers and facilitating with project C&Q deliverables for SGOPs ADC Manufacturing Facility, including but not limited to:

• User Requirement Specifications (URS)
• Requirements Traceability and Testing Matrix (RTM)
• Receipt Verification (RV)
• Inspection Test Plan (ITP)
• Design Review (DR) / Design Qualification (DQ)
• Pre-FAT testing
• Factory Acceptance Testing (FAT)
• Stage Gates (A0, A1)
• Vendor Turnover Package (VTOP)

Roles and Responsibilities                                                                

• On-site presence: Located primarily at main supplier factory location during design, fabrication, FAT, and pre-shipment phases; required to travel and be embedded with other vendors/suppliers during critical execution and preparation, as applicable.

• Quality by Design (QbD) and C&Q lifecycle alignment and coordination: Close liaison with packaged equipment/system suppliers to align on C&Q test approach and deliverables derived from Validation Master Plan (VMP) and C&Q Execution Plan (CQEP) to agreed scope, schedule, quality, and safety.

• Stakeholder and interface management: Serve as regional representative and focal point between suppliers and AZ stakeholders including C&Q Program Manager, C&Q Lead, Quality Lead, Subject Matter Experts (SMEs) and/or System Owners to align on C&Q requirements.

• Suppliers’ management: Manage deliverables such as Vendor Turnover Packages (VTOPs), Construction Turnover Packages (CTOPs), suppliers’ Inspection Test Plan (ITP), Factory Acceptance Testing (FAT) protocols and Site Acceptance Testing (SAT) protocols, where applicable, as part of C&Q documentation lifecycle delivery.

• Ensure completeness and quality of Vendor Turnover Packages (VTOPs) to enable smooth transition into site C&Q (CTOP, SAT, IQ/OQ).

  Readiness management - Drive vendor readiness for Design Qualification (DQ), Pre-FAT, and FAT by ensuring documentation, test protocols, and systems are aligned and approved ahead of execution.

Compliance:

• Ensure deliverables comply with regulatory, quality and SHE standards.
• Implement global standards and procedures and maintain audit-ready documentation.
• Define and enforce compliance for the scope area.
• Set metrics and intervene to correct performance as needed, especially related to non-compliance, quality risk, or deviation from approved requirements.
• Key understanding of the design and relevant aspects to C&Q – able to notify and flag where construction is making changes against approved design without client approval / notification.
• Perform technical reviews of supplier design documentation (e.g. P&IDs, specifications, control strategies) to ensure compliance with URS and GMP requirements, as applicable (RTM/DQ).
• Ensuring all documentation generation and data entries follow Good Documentation Practices (GDP).

Controls and reporting:

• Establish integrated controls for risks, changes, issues, and progress.
• Provide transparent reporting against performance baselines and the master plan, escalating and driving recovery actions when required.
• Provide continued oversight QbD of fabrication, documentation, and construction testing activities real progress.
• Provide visibility on constraints, and risks (e.g. fabrication limitations, local practices, workshop constraints) that may impact project delivery.

Schedule accountability:

• Own scope schedules.
• Track commitments, forecasts, and variances.
• Manage schedule performance to deliver within approved parameters.

Requirement

• Willing to travel for a long period around Europe as required.

Job Summary

We are seeking a proactive, tech-savvy IT Support Specialist to join our Group IT team. This is a unique role where you will provide foundational technical support to a diverse portfolio of companies. You will be the "face of IT," ensuring that employees across all entities have the tools and uptime they need to succeed. This is an ideal role for someone looking to touch a wide variety of technologies in a fast-paced, multi-tenant environment.

Responsibilities

• Manage user accounts daily by setting up, modifying, and removing access across platforms such as Microsoft 365, Google Workspace, and Slack to ensure secure and efficient user operations
• Enroll, update, and secure company laptops and mobile devices using Mobile Device Management (MDM) platforms like Intune, Jamf, or Kandji to maintain device compliance and security
• Diagnose and resolve technical issues related to Windows and macOS operating systems, office hardware, and cloud-based applications to minimize downtime and support employee productivity
• Prepare and configure hardware for new hires and securely wipe or recover data during employee offboarding to maintain data integrity and security
• Maintain clear and accessible documentation including asset inventories and entity-specific setup guides to support consistent IT operations and knowledge sharing

Required competencies and certifications

• Hold IT certification such as CompTIA A+, Google IT Support, or a Diploma in a relevant field
• At least 1 year of experience in a technical support or helpdesk role
• Support IT environments with 50+ users or multiple office locations
• Troubleshoot macOS operating systems at a basic level
• Operate SaaS admin dashboards to add users, reset passwords, and manage groups
• Understand Mobile Device Management concepts including checking device compliance and enrollment status
• Experience setting up workstations, docking stations, and perform basic local networking tasks (Wi-Fi/LAN)

About the Role
This role plays an important part in ensuring support to internal and external teams.

Key Responsibilities

• Provide general office support such as coordination of office-related logistics and supplies
• Maintain records and assist with documentation
• Support internal events and administrative activities
• Perform other administrative duties as assigned

Requirements

• Proficiency in Microsoft Office or similar tools
• Previous experience in administrative or office support roles preferred
• Strong organizational and interpersonal skills
• Customer-service mindset and professional communication skills
• Proficiency in spoken Mandarin to communicate with Mandarin-speaking vendors

Note: Detailed job responsibilities will be shared with shortlisted candidates.

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• End-user support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer

Support Engineer (Additive Manufacturing)

Location: Kallang, Singapore
Company: Make3D – A Division of EPECOM Graphics Pte Ltd

About Us

Make3D, a division of EPECOM Graphics Pte Ltd, provides advanced 3Dprinting, 3D scanning, and digital engineering solutions to industries including manufacturing, education, and product development. We support clients across Singapore and the region with cutting-edge technologies and engineering services.

The Role

We are seeking a Support Engineer to handle technical support, equipment servicing and project execution.

This role is critical in ensuring smooth operation of our solutions, supporting both internal teams and external customers. You will be involved in installation, troubleshooting, training and hands-on technical work across our range of 3D technologies.

Key Responsibilities

• Provide technical support for 3D printers, 3D scanners and related systems
• Perform installation, commissioning and maintenance of equipment at customer sites
• Troubleshoot technical issues and provide timely solutions
• Support project execution including 3D printing, 3D scanning and related services
• Conduct training sessions for customers on equipment usage and best practices
• Maintain workshop tools, equipment and working environment
• Assist in inventory and equipment management
• Prepare service reports and update progress regularly
• Work closely with the sales team to support pre-sales and post-sales activities

Requirements

• Diploma/Degree in Mechanical Engineering, Mechatronics or related field
• Hands-on and willing to work on-site and in workshop environments
• Basic understanding of engineering tools and systems
• Good problem-solving and troubleshooting skills
• Responsible, responsive and able to work independently
• Good communication skills when dealing with customers
• Willing to travel within Singapore for site visits

Added Advantage

• Experience with 3D printing, 3D scanning or CAD software
• Knowledge in CNC, product design, or manufacturing processes
• Prior experience in technical support or field service roles

What We Offer

• Hands-on exposure to advanced 3D and engineering technologies
• Opportunity to work on real-world industrial projects
• Structured training and skill development
• Career growth in a technical and engineering-focused environment
• Supportive team with regional exposure

Why Join Us

This role provides strong technical exposure and career progression for individuals interested in engineering applications, field service, and advanced manufacturing technologies.

Interested candidates are invited to apply by sending their resume to [chris@epecomgraphics.com.sg].

Job Responsibilities:

· Support users through direct end user support or through projects that deliver changes to the end user environment

· Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

· Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

· Assist with patching and upgrading end user devices

· Address quality and schedule conflict.

Job Requirements:

· At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

· Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

· Knowledge of Desktop Services security and access standards and practices

· Basic understating of networking and server technologies

· Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications

· Good communication skills and strong analytical skills.

Interested candidates please send your CV to malar.kannan@eiresystems.com

Responsibilities:

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

• Bachelor/Master Degree in Mechanical/ Electrical/ Electronic/ Computing Engineering
• Good interpersonal/communication skills in understanding customer needs
• Shows initiative and can work independently
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
• Candidates without work experience can be considered for entry position