Total 1,025 tech support job vacancies in Customer Service category in The Philippines

Required Technical Skill Set

·         Responsible for release management of TCS BaNCS Upgrade (scheduled and Ad-hoc) in DBS environment including packing/verification of product deliveries, System Integration deployment and support for User testing & production deployment.

·         Perform Requirement/Impact analysis for Non-functional items & TCS BaNCS related queries.

·         Support TCS BaNCS Integration testing for down/up streams systems of DBS. Also, DBS Infra upgrade activities support like  OS/DB patch, MQ upgrade etc

·         L2 Troubleshooting of technical & functional incidents in Customer environments.

Desired Experience Range

5+ Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have

·         BaNCS security Processing & corporation Action domain Knowledge

·         TCS BaNCS Reconciliation & EUR hands on.

·         Exp in Implementation TCS BaNCS Product suite

·         Production equivalent env preparation and maintenance with prod DB after every major release.

·         SIT Application Maintenance (Deployment, smoke testing etc).

·         Ad Hoc (defect releases)/Monthly  Release management.

·          New Requirements/Product upgrade : Requirement Gathering and Analysis.

·          Testing of Technical Items (TCS BaNCS SI and Arch related) before Production deployment

·         Ad hoc request for like NAP/SI restart, automation of processes etc.

·         Integration testing for down/up streams system (like IPE, Finacle, TDS , CWEB etc).  Ad hoc activity

·         Infra upgrade activities support like  OS/DB patch, MQ upgrade etc.  Ad hoc activity

·         Handling of Non-Functional Requirement (IBGO Control Tower, IBGM alert scripts etc ).

·         TWS  (batch scheduler) Monitoring and management for EOD/Intraday in UAT

Good-to-Have

·         Knowledge of JIRA, PL/SQL, J2ee, JBOSS

·         Should have interest to work in 24/7 project

Responsibility of / Expectations from the Role

1 Should be able to cooperate with the team and adhere to team’s policies

2 Should be able to do effective use of scripts/process to automate the processes

3 Should be able to meet all the milestones in time

4 Should be able to work effectively with team

Technical Experience

• Hands-on experience supporting market data platforms such as LSEG RTDS, Bloomberg B-pipe, or direct exchange feeds.
• Solid understanding of real-time data distribution, symbology, and entitlement models (e.g. DACS, EMRS).
• Experience supporting mission critical production systems with high availability requirements.
• Familiarity with Linus/Unix environments and scripting(Python/Bash/PowerShell).
• Exposure to AWS or hybrid cloud environments is advantageous.
• Working knowledge of ITSM processes (Incident, Problem, Change).
• Experience with monitoring and automation tools is preferred.
• Any experience with Trader Voice and Voice Recording (IPC, NTR, VFC) would be advantageous.
• Any experience with remote Windows desktop solutions would be useful.
• Education: Bachelor's degree or Diploma with 5+ years of experience in market data support or trader floor desktop support
• Provide L1/L2 operational support for enterprise market data platforms (e.g.LSEG RTDS, Bloomberg B-pipe, exchange feeds) across AWS and on-premises infrastructure.
• Proactively monitor platform health, troubleshoot issues, and coordinate recovery to meet availability targets.
• Act as the primary liaison with vendors and exchanges for production incidents, data queries, and technical changes.
• Plan and execute production activities including upgrades, migrations, failover testing, and resilience enhancements.
• Support onboarding of new applications and data services, ensuring alignment with architecture and governance standards.
• Collaborate with Market Data Admin and Commercial teams on entitlement, usage reviews, and audit requests.
• Maintain operational documentation and continuously improve monitoring and automation capabilities

1. Support the ERP Finance Project Lead in coordinating finance-related activities for the SAP to D365FO transformation project, including follow-up on action items and outstanding issues.
2. Assist in gathering, consolidating, and tracking business requirements from Finance, Treasury, Accounts Payable, IT, and Shared Services teams to ensure timely submission and alignment with project timelines.
3. Perform data validation, review, and reconciliation checks during data migration activities to ensure completeness and accuracy of migrated financial data.
4. Monitor and follow up on configuration requirements, user feedback, and testing results to ensure system setups are aligned with approved business requirements.
5. Coordinate meetings, workshops, and user discussions by preparing materials, documenting key points, and tracking pending decisions or action items.
6. Support user acceptance testing (UAT), system testing, and finance process walkthroughs by preparing test data, logging issues, and following up on resolution status.
7. Assist in preparing project status updates, progress trackers, and documentation for Project Lead.
8. Provide administrative and coordination support to ensure smooth communication between internal users, consultants, and project teams throughout the implementation lifecycle.
9. Ad-hoc & additional tasks required by the ERP Finance Project Lead.

Requirements: 

• Bachelor’s degree in Finance, Accounting, or related discipline; professional qualification (ACCA, CPA, CFA) strongly preferred. 

• 1–2 years of progressive experience in commercial finance, management accounting, or financial transformations, preferably in a fast‑paced or complex environment. 

• Advanced Excel skills; experience in financial modelling, Power BI, and finance automation tools is a strong advantage. 

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

You will:
Effectively solve customer inquiries via phone, email
Hold a high bar for Support when owning customer interactions

Identify, document and follow up with engineers on product bugs and features

Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

Recognize errors and draft improvements to content in the external Support Center and internal documentation

Collaborate with members of other teams to root out answers and be a resource to teammates

You have:
The ability to provide support fluently in English
Genuine curiosity about people and business, while possessing the ability to inspire passion in others

Experience in direct customer or client-facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail

The ability to quickly adapt to new situations and think on your feet

Excellent time-management skills

A desire to help people and improve the community experience

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Job Scope:

• Maintaining general cleanliness of equipment and workplace
• Opening and closing school gates
• Providing logistical support for school events and activities
• Setting up and arranging furniture, equipment, and supplies as needed
• Operating and maintaining basic office equipment and materials
• Assist OM in maintaining school security and ensure safety equipment, as well as emergency and first-aid supplies, are in optimal condition
• Any other duties assigned by the Supervisor

Requirements:

• Prior cleaning experience in a similar work environment (e.g., educational institutions, corporate offices, etc.).
• Strong ability to work effectively as a team player and contribute to a collaborative work environment.
• Good communication and inter-personal skills to interact effectively with staff, students, and other stakeholders.

Contract Period: 2 months, convertible to permanent employee

Working Arrangement:

· Mondays to Fridays: 9am to 6pm / 8am to 5pm (rotating)

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Job Responsibilities

• Set up and follow up with project and HQ all staffs hardware, software issue.
• Set up and daily Maintain project and HQ Server and data security.
• Set up and maintain project CCTV system.
• Apply the internet and set up project internet system
• Purchasing related software or other materials
• Set up bio matrix system
• Due with supplier of others software issues
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Others IT related meter request by management.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills
• Willing to be based at project site office.
• Working Location: West

Job Responsibilities

1. Set up and follow up with project and HQ all staffs hardware, software issue.

2. Set up and daily Maintain project and HQ Server and data security.

3. Set up and maintain project CCTV system.

4. Apply the internet and set up project internet system

5. Purchasing related software or other materials

6. Set up bio matrix system

7. Due with supplier of others software issues

8. Ensure on call support for critical IT services work with relevant resolver group.

9. Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

10. Others IT related meter request by management.

Role Overview

We are partnering with our client to hire an experienced Support Engineer to ensure the stability, performance, and availability of critical applications across production and non-production environments.

This role focuses on end-to-end application support, incident management, and operational reliability, supporting both legacy systems and a modern cloud transformation landscape.

Employment Type: 1-Year Contract

Key Responsibilities

• Monitor system performance to ensure optimal application operations and stability
• Manage and resolve incidents, problems, and service requests within SLA timelines
• Provide L1, L2, and L3 application support across business-critical systems
• Perform troubleshooting, diagnosis, and resolution of technical issues
• Conduct root cause analysis and contribute to problem management activities
• Carry out system maintenance activities and minor enhancements where required
• Ensure high system availability, reliability, and operational uptime
• Communicate incident status, risks, and progress updates to stakeholders clearly and timely
• Develop, maintain, and improve operational procedures and support documentation
• Ensure adherence to IT governance, security, and audit requirements
• Maintain accurate logs, reports, and operational records

Technology Landscape

You will be supporting systems within a transformation environment:

• Current Environment: Sybase databases, Java-based applications
• Target Environment: Microsoft Azure (GCC), Azure SQL, .NET-based applications

This role provides exposure to both legacy operations and modern cloud-based application support.

Required Skills & Experience

• Proven experience in application support or IT operations engineering
• Strong incident management and troubleshooting capabilities
• Good understanding of ITIL processes (Incident, Problem, Change Management)
• Familiarity with cloud platforms (preferably Microsoft Azure)
• Strong communication and stakeholder management skills
• Ability to work in fast-paced production support environments

Preferred Experience

• Experience supporting enterprise-scale or government systems
• Exposure to 24/7 operational or shift-based support environments
• Experience working with monitoring, logging, or alerting tools
• Experience managing vendors or third-party support teams

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Job Description

Company Overview
We are seeking an experienced Finacle Support Engineer to manage and support core banking environments. The ideal candidate will have strong technical expertise in Finacle architecture, production support, and environment management, with the ability to work across multiple infrastructure layers.

Key Responsibilities

• Manage installation, configuration, and support of Finacle (10.x / 11.x environments)
• Provide end-to-end environment setup, including development, testing, and production systems
• Perform troubleshooting and root cause analysis for application and system issues
• Support production environments and ensure system stability and uptime
• Execute patching activities across Finacle, operating systems, middleware, and databases
• Conduct impact assessments and coordinate with infrastructure, database, and middleware teams
• Work with N-tier architecture and implement high availability configurations
• Write and optimize SQL queries for issue investigation and reporting using PostgreSQL or Oracle
• Perform environment maintenance activities such as data refresh and source refresh across environments
• Automate routine operational tasks using scripts
• Support CI/CD processes and deployment activities
• Ensure adherence to change management and release processes

Requirements

• Minimum 6 years of experience in Finacle support and environment management
• Hands-on experience with Finacle 11.x (mandatory)
• Strong knowledge of Finacle architecture and end-to-end setup
• Experience in production support within banking or financial services environments
• Proficiency in Unix/Linux commands and shell scripting
• Experience with middleware technologies such as IBM WebSphere Application Server and JBoss
• Strong SQL skills with experience in PostgreSQL and/or Oracle
• Familiarity with modern tools such as Apache Kafka and Redis
• Experience in patch management and release coordination
• Understanding of CI/CD concepts and environment lifecycle management
• Strong problem-solving skills and ability to take ownership of deliverables

Preferred Qualifications

• Experience in banking or financial services industry
• Exposure to high availability and disaster recovery setups
• Experience in automation tools and scripting for system operations
  
  EA Number: 11C4879

We are looking for a reliable and proactive individual in supporting on-site operations. In this role, you will oversee vendors during maintenance and upgrading works, helping to ensure that all activities are carried out smoothly and in line with approved guidelines.

Looking for a stable customer service role with exposure in a government-linked environment? This is a great opportunity to join a structured contact centre and support users through calls and emails.

What’s in it for you

• Govt project exposure + structured OJT
• Gross Salary up to $3,000 + AWS
• Hybrid work arrangement | Office hours
• Location: Pasir Panjang 
• 2 years contract
• Up to 18 days annual leave + comprehensive medical plan

What you’ll be doing

• Handle incoming calls/emails/Livechat in a timely and professional manner
• Assist users with enquiries and guide them on products/services
• Troubleshoot basic issues and escalate when needed
• Maintain accurate records of interactions and follow-ups
• Ensure a positive customer experience through clear communication

Requirements

• Entry level welcome
• Confortable with contact centre setting or handle high call volume
• Singaporean only

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781

• Work Location - Northeast, Sengkang/Fernvale Chu Kang area
• Working Hours - Mon to Fri: 6.45am - 3.45pm
• Monthly Salary - up to $2800
• School Environment, 6 months contract

Job Scope:

• Maintain cleanliness of science laboratories, classrooms, offices, and common areas.
• Clean and upkeep laboratory equipment and assist with simple lab preparations.
• Provide logistical support for school events, meetings, and daily activities (setup and teardown).
• Ensure security of school premises by locking and unlocking designated areas.
• Assist in basic facilities maintenance, conduct routine checks, and report faults.
• Support contractor coordination and perform other duties as assigned.

Requirements:

• Prior experience in school operations or laboratory support is an advantage.
• Ability to work independently

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Job Details:

• Contract: 1 year  + UP to 1 month completion bonus

• Working Hours: Mondays to Fridays, 9 am to 6 pm

• Working Location: Ang Mo Kio

Job Scope: 

• Order management - closing of orders and invoicing

• To follow up with native Korean speaking customers and business partners to manage quotations, order fulfilment, part returns management and collections follow up

• The focal point for external customers & business partners on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.

• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.

• To communicate & negotiate with external customers & divisions on products delivery dates.

• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15978

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)