Total 1,015 tech support job vacancies in Customer Service category in The Philippines

Job Responsibilities:

• Provide daily technical support for system security, network (LAN, VPN, WAN) Firewall, Anti-virus, Servers, Network Attach Storage, Level 1 Network / System / Security Management and Backup
• Liaise and work closely with vendor on clinic management system migration and data verification with the Doctors and end users.
• Liaise and work closely with vendor regarding system integration with Power BI / internal system
• Support and work closely with imaging vendors to support clinic’s imaging modalities
• Level 1 onsite / remote trouble-shooting and support including setup of end user computing device
• Participate in dispatch, phone and incident support user-administration and IT hardware asset management
• Provide administration and Level 1 support for clinical applications
• Monitor and manage IT help-desk tickets, log, track and execute issue to completion
• Liaise with vendors for quotations & support escalation matters
• Assist in new clinic setup, clinic relocation or clinic closure
• Provide IT field support to end users, mainly to clinics' system support or 1st level application system support to multiple sites in Singapore (Clinic Management System, Workstation, Mobile Devices, Printer / Label Printer / Scanners, Wireless Access Point, Digital Phone)
• Support the organization’s IT infrastructure ensuring it operate in an optimum and secure manner
• System administration and backup operation for Windows operating system equipment and anti-virus software
• Ensure all critical systems are up to date with their latest patches / firmware
• Maintain proper and updated configurations and documentations on the network and system landscape
• Participate in technology evaluation and provide recommendation
• Work closely with users, vendors to test and deliver system enhancements or mini-projects to ensure quality and on-time delivery
• Assist in application implementations, roll outs & deployments
• Convey and coordinate with business user, vendor and IT resources

Requirements:

• Diploma in IT or related field and minimum of two (2) years related experience
• Strong technical knowledge of hardware and software
• Domain knowledge in Healthcare Industry (Advantage)
• Good analytical, interpersonal and problem-solving skills with strong end-to-end communication and troubleshooting skills. Team player to be able to work in a lean IT environment.
• Candidates with minimum of three (3) years of IT administration experience would be considered

Job Descriptions

As a member of the CGH care team, you will work closely with nurses, and other healthcare professionals to deliver quality care to patients. You will perform basic nursing care activities for patients and assist in ward administrative functions to facilitate smooth operations in inpatient care, but not limited to the following areas:

Patient Care
• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Perform any other supportive duties as required

Visitor / Patient Services
• Engage patients and visitors to understand their needs

Admin / Operation support
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives

Job Requirements
• Minimum GCE ‘N’ or ‘O’ Levels
• Prior working experience as a paramedic or in a ward setting will be advantageous
• Good interpersonal skills, able to communicate with people at all levels effectively
• Independent, highly organized, able to work in a fast-paced environment
• Proficient in MS Office applications
• Able to perform rotating shifts, including weekends and public holidays
• Training will be provided

Kindly note that only shortlisted candidates will be contacted.

About the Company

Since 1997, Avallis Financial has been a trusted leader in Singapore’s independent financial advisory space. Built on a foundation of transparency and client‑first values, we empower individuals and families with personalised financial guidance that stands the test of time.

As a consistently top‑performing life brokerage, our breadth of solutions gives advisers the flexibility to design strategies that truly serve clients’ needs. With a strong heritage and a forward‑looking mindset, Avallis continues to grow — and we’re looking for the next generation of advisers to grow with us.

What the role looks like

• Handle client inquiries regarding insurance policies, coverage details, and procedural requirements, ensuring clear and timely communication.
• Coordinate with insurers and clients on policy issuance, endorsements, claims, and renewal matters to ensure smooth processing and customer satisfaction.
• Provide comprehensive administrative support to the team, including documentation, data entry, follow-ups, and maintaining accurate policy records.

What we are looking for

• Minimum Diploma qualification

• Candidates with at least 2 years of relevant experience will have an added advantage

• Candidates with the required Insurance Certification for handling general insurance and employee benefits will have an added advantage

• Good interpersonal and communication skills

• Possess initiative and strong problem-solving skills

• A team player and hardworking, and possess a warm personality

• Proficient in Microsoft Office and IT savvy

• Only applicable for Singaporeans and Singapore Permanent Residents
  

Location: Lavender (Near MRT)

Employment Type: 3-Year Contract

Allowance: $200 Shift Allowance

Working Hours (Shift-Based):

• 8:00 AM – 5:30 PM
• 10:30 AM – 8:00 PM

Eligibility: Singaporean only

Why Join Us: 18 days Annual Leave, 1-month Completion Bonus, stable 3-year contract, and $200 monthly shift allowance.

Key Responsibilities

1. Issue Management - Log all incoming calls and emails and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents.
2. Provide initial troubleshooting and support for incidents. 
3. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. 
4. Seek confirmation for closure from the user when resolution is provided. 
5. Serve as the first point of contact for all incidents.
6. Prepare issues statistics for reporting purposes. 
7. Prepare daily, weekly and monthly report Daily monitoring 
8. Liaise with the client to clarify the issue and assign the issue to the team for resolution. 
9. Track and report on issue resolution. 
10. Assess common issues and suggest improvement points. 
11. Track and report on day-to-day operations to maintain system stability

Customer Support Executive

Location: Jurong East

Employment Type: 12 months contract

Work Schedule: 5-day work week

• Mon–Thu: 8:00am – 6:00pm
• Fri: 8:00am – 5:00pm (On-site role, not WFH)

About World Farm

World Farm is one of Singapore’s largest retail and wholesale garden centres, offering the widest range of plants and gardening products at the best value. As we expand towards becoming Singapore’s biggest retail garden centre brand, we’re seeking dedicated team players to grow with us in this exciting phase.

Responsibilities

• Support customer service and sales teams.
• Handle incoming communications across multiple channels.
• Act as a brand ambassador when engaging with customers.
• Maintain filing systems and manage records.
• Coordinate between Jurong and Sungei Tengah offices.
• Prepare quotations, contracts, delivery orders, invoices, and other documents.
• Update and manage plant/product stock lists, catalogues, website, and server.
• Ensure accuracy of sales transactions and project information.
• Manage office and pantry supplies inventory.
• Perform office front desk duties, welcoming guests.
• Carry out general ad-hoc administrative tasks.

Requirements

• 'N’ Levels, 'O’ Levels or Diploma in any field.
• At least 1 year of local working experience.
• Strong organisational and prioritisation skills.
• Good time management skills to handle multiple tasks efficiently.
• Good written and spoken English; Chinese literacy is an advantage.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office, Outlook, and email systems.
• Positive attitude, detail-oriented, and deadline-driven.
• Willingness to learn new skills.
• Training will be provided.

Benefits

• Casual and relaxed work environment.
• Friendly and supportive team culture.
• Strong leadership and guidance.
• Good work-life balance with flexible hours.
• Opportunities for personal and professional growth.

We are looking for a dedicated and diligent team player to join us as an IT Assistant for the following:

- Assist staff in troubleshooting matters

- Assist with Access Card activations / deactivations

- Assist in the issuance of laptop and desktop to all staff

- Assist with the purchase and stock take of all IT equipment

- Assist with all the documentation to keep track of IT equipment issuance

- Assist with the set up of any new IT equipment (eg: temperature scanner, thumb print scanner, etc)

- All other ad-hoc work

Requirements:

• Diploma/ Degree in IT or equivalent studies.
• Minimum 1 year of work experience as IT support
• Able to multi-task and work independently
• Awareness of Cybersecurity is an added advantage

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances

• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

Job Description & Requirements

iO3 is a fast-growing maritime technology company deliveringadvanced digital solutions and satellite connectivity to modern fleetsworldwide. Operating at the intersection of shipping, IT, and next-generationconnectivity, we support shipowners and operators in modernizing vesseloperations, improving reliability, and staying ahead of regulatory and cyberrequirements.

We are seeking an IT Support Engineer to support ourexpanding customer base in a high-impact, fast-moving environment. This roleplays a key part in delivering responsive, high-quality support across complexmaritime IT and connectivity environments deployed globally.

As an IT Support Engineer, you will be hands-on in providingday-to-day technical support for vessels. You will handle incidenttroubleshooting and rectification, support onboard hardware and software, andassist with vessel onboarding and system deployments. Working closely withinternal teams, you will help ensure issues are resolved efficiently,consistently, and in line with service expectations.

Job Scope:

1. Ensure vessel IT support requests are promptly addressed,coordinating with vendors when necessary to resolve issues.

2. Act as the primary point of escalation for technicalsupport calls and emails from vessels regarding computer, application, andconnectivity issues.

3. Oversee the setup, installation, and configuration ofonboard computers, software, and network infrastructure (up to Level 2).

4. Maintain accurate network infrastructure documentationfor each vessel.

5. Provide remote assistance to vessels, coordinating acrosstime zones to ensure timely support.

6. Diagnose and guide the resolution of network, hardware,and software issues.

7. Maintain inventories of hardware and software across thefleet.

8. Assist in ensuring timely quotation, procurement, anddelivery of IT equipment to vessels.

9. Support project preparation and deployment to meetcustomer requirements, providing technical input and guidance to the team.

10. Gain exposure to and oversee support for other ITsegments, including OT equipment, CCTV, WiFi infrastructure, and satellitecommunications.

Requirements:

1. Physically fit to board vessels for site support (a fewdays per month); onboard allowance provided.

2. Proficient in Level 1 networking, Windows OS, MS Office,WiFi networking, network infrastructure, firewalls, VLANs, routing, Outlook,and NAS/cloud management.

3. Flexible to work irregular hours, including weekends andpublic holidays, depending on vessel schedules.

4. Able to work independently, with strong attention todetail in preparing proper documentation for work completion.

5. Highly motivated, keen to learn, and driven to excel.

6. Singaporeans or Singapore PR only

Safran Aircraft Engines is currently seeking a skilled and enthusiastic professional to join our team as Senior Customer Support and Program Manager (CSPM) for APAC region.

The Senior CSPM will report to the Regional Director for Customers Operations in India and Asia-Pacific within Support & Services Division, and work in transverse with the Commercial Engines Sales, Quality, Maintenance & Finance teams

He/she will have two main missions:

- 1/ Manage Customers' relationship: For Airline customers in Asia region, you will be in charge of Customers' relationship management (for both support and services) and all related business and operations. Your main objectives will be Customers satisfaction and contracts profitability.

o You will be in charge of a portfolio of Customers in Asia region:

- Singapore, Vietnam, Malaysia, Japan, South Korea, …

- With major CFM Customers such as Singapore Airlines (30aircraft), VietJet (50 aircraft – 200 to be delivered); Japan Airlines (60 aircraft), Asiana (25aircraft), …

o You will animate / coordinate in a transversal mode the Customer Team (CT), meaning all the company members in interface with the Customer to ensure a good alignment on the strategy and the communication.

o You will ensure Customer satisfaction, define and implement the customer engagement plan

o You will have ownership for meeting economic objectives defined for the year (Turnover, Profitability, Cash)

o You will also manage contracts long term profitability and contribute to profitability of future contracts, in relation with Sales. For Customers under your direct management, you will have to define a clear CFM strategy, path, actions plan, in coordination with our partner GE for the execution of the contract and the protection of its profitability.

o You will ensure that CFM meets its contractual obligations to Customers, prepare and support Entry Into Services and fleet program implementation, manage MRO performance (both in TAT and costs)

o At last, you will alert in case of difficulties or anticipated difficulties in the contract execution or for Customers' insatisfaction.

- 2/ Be GE's referent for APAC region: Under Regional Leader supervision, you will act as a point of contact for GE teams in the APAC area with the objective of ensuring that Safran's interests are taken into account and that One CFM best practices are deployed.

o In close coordination with our GE's counterparts, you own responsibility for building a trustful and demanding relationship between SAE and GE teams (Support, Services and Sales), on top of the one with Customers.

o You will support others SAE's local CSPMs, and help to build a proactive relationship with GE management, in order to be able to deal with most of topics, and avoid management escalation each time possible.

Required Qualifications and skills:

1. Proven experience of minimum 8 years as a Customer Manager or similar role in an international environment, with a passion for aviation industry.

2. Excellent project management skills, with a track record of successfully managing complex projects from start to finish.

3. Strong ability to build and maintain relationships with Customers, demonstrating exceptional interpersonal and communication skills, with appetite for business trips.

4. Highly organized and detail-oriented, with the ability to prioritize tasks effectively and meet deadlines, in high autonomy.

5. Demonstrated problem-solving and analytical skills, with the ability to think creatively and deliver effective solutions.

6. Proficiency in utilizing management software and other relevant tools to track Customer interactions and manage projects.

7. Excellent presentation and persuasion skills.

8. Bachelor's degree) in Engineering, Business Administration or a related field.

**Job Summary:**

The IT Support Technician serves as the front-line defense of client’s IT systems, providing essential support to ensure smooth and stable operations. This role is responsible for troubleshooting technical issues, implementing solutions, and assisting in the maintenance of infrastructure - contributing to an efficient, secure, and reliable IT environment. This role involves both on-premise and remote support, with regular onsite presence required for installation, maintenance, troubleshooting and project implementation.

**Key Responsibilities:**

1. **Infrastructure Deployment and Setup:**

- Conduct site assessments, layout planning, and onsite testing.

- Configure, set up, deploy and decommission infrastructure components onsite, according to established plans and safety standards.

- Provide onsite support for infrastructure deployments, hardware setup and system troubleshooting, ensuring minimal disruption to business operations.

2. **Network and System Administration:**

- Configure network hardware and software components, including switches, routers, servers etc.

- Monitor, maintain and troubleshoot network systems to ensure optimal uptime and service delivery.

- Manage user accounts, permissions, and access control for both local and cloud-based systems.

- Perform regular system maintenance, including patch management and updates, to ensure systems remain secure and efficient.

3. **Network Security:**

- Maintain data backups and disaster recovery plans and conduct regular testing to ensure business continuity.

- Detect, report and respond to cyber and data-related incidents; identify affected systems and users, and ensure efficient incident resolution.

- Assist in implementing security protocols, firewalls, and antivirus solutions to safeguard data integrity.

4. **Technical Support and Training:**

- Provide end-user support by identifying and troubleshooting technical issues within defined timeframes.

- Manage end-to-end problem-solving processes adhering to service level agreements.

- Develop user guides and provide training to users on various systems, applications and technologies.

5. **Documentation and Collaboration:**

- Maintain detailed documentation of support activities, system configurations and network setups and project progress.

- Collaborate with internal teams, system engineers, cybersecurity teams and third-party vendors to ensure IT infrastructure meets business needs.

- Plan, monitor and manage IT infrastructure service to ensure effective delivery aligned with service level targets.

5. **Project Management:**

- Develop and manage detailed project plans for infrastructure deployments and upgrades, including timelines, resource allocation and milestones, ensuring successful delivery of projects within agreed parameters.

- Monitor and allocate available resources to meet project objectives, ensuring the projects are completed on time and within scope.

- Coordinate with internal teams and external stakeholders to ensure effective communication, risk management and alignment of projects with business objectives.

- Track and report on projects progress regularly, identifying potential risks and proactively implementing mitigation strategies to minimise project delays.

**Key Performance Indicators (KPIs):**

- Ticket resolution time

- Customer satisfaction (CSAT)

- Network/system uptime

- Documentation completeness and accuracy

---

**Job Requirements:**

1. **Education:**

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related fields.

2. **Technical Skills:**

- Strong knowledge of Windows, macOS, and Linux operating systems.

- Hands-on experience with desktop hardware, software, printers, and networking devices.

- Familiarity with Active Directory, Office 365 administration, and VPN configurations.

- Knowledge of basic cybersecurity practices and troubleshooting methods.

- Ability to work with various remote support tools and ticketing systems (e.g., Zendesk, Jira, etc.).

3. **Experience:**

- Minimum of 2 years of IT support experience, preferably in a managed services environment.

- Experience in supporting cloud-based solutions (AWS, Azure, Google Cloud) is a plus.

4. **Soft Skills:**

- Strong problem-solving abilities, able to think on your feet and provide quick resolutions.

- Excellent communication skills with the ability to explain technical issues to non-technical users.

- Team player, willing to collaborate and share knowledge.

- Strong organizational skills with attention to detail, able to handle multiple tasks and priorities.

5. **Certifications (Preferred):**

- CompTIA A+, Network+, or Security+

- Microsoft Certified: Azure Fundamentals

- Cisco Certified Network Associate (CCNA)

**What We Offer:**

- A dynamic, team-oriented work environment.

- Opportunities for professional growth and development.

- Competitive salary with performance bonuses.

- Health benefits and ongoing training.

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**Application Process:**

Interested candidates should submit their CV and a cover letter detailing their qualifications and experience via our online portal.

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This job will suit someone with a proactive attitude, a passion for technology, and a strong commitment to customer service. If you’re eager to expand your skills

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Healthcare Assistant.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $3000 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Support patients with their daily living activities.

• Assist nurses during medical emergencies or crisis situations.

• Attend to hygiene needs of patients who require assistance or are bedbound

• Maintain proper hygiene, safety, and documentation of patient conditions.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R26159676 (Aggie Choo Min Le)

8am to 5.30pm
$4200 to $5500
Customer Support Engineer/ Specialist  

Roles And Responsibilities:

• Support the Client's customers and ensure customer satisfaction by
• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments
• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

BestRegards,
Jane Lui (Jie’En)
North Division (CEI Registration No.: R1104482)

Contract: 11 months (Estimated: May 2026 to Mar 2027)

Working Hours: Mon - Fri:7.30am to 5pm (inclusive of 1 hr lunch break)

Relief Operations Support Officer

The Relief Operations Support Officer maintains workplace cleanliness and provides logistical and administrative support for school operations.

Roles and Responsibilities:

• Maintain general cleanliness of equipment and workplace facilities

• Assist with preparation of laboratory equipment, apparatus and substances for lessons

• Perform simple administrative and office tasks

• Provide logistical support for school events and activities, including transportation and arrangement of furniture and equipment

• Undertake other duties as assigned

Educational Requirement

• Minimum PSLE education.

• To possess WSQ qualification, or equivalent.

Skillset Requirement

• Able to performance of daily duties

• Able to support science laboratory operations, including administrative activities, equipment inspections, and lift and carry items within school premises

• Basic communication skills

• Willingness to learn and follow instructions

• Basic awareness of laboratory safety practices and willingness to learn proper handling procedures for chemicals and equipment

• Ability to maintain simple records and demonstrate care in handling laboratory materials

Working Experience

• Relevant working experience

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

About Us:

Ginkgo Tree Asset Management (GTAM) is a specialist asset manager with approximately S$900 million in assets under management.

We are a high-conviction, long-only fund manager focused on global equities & fixed income investments. Our investment strategy emphasizes deep fundamental research and disciplined capital allocation, leading to outperformance that ranks among the top percentile of global fund managers. We invest with a long-term mindset and manage a concentrated portfolio of our best ideas.

Our flagship multi-asset strategy, GT Global Allocation (GTGAF), ranks in the top 1% of global allocation peers on Bloomberg. GTGAF has delivered a 5-year annualized net-of-fees return that is more than twice of benchmark and is awarded a 5-star rating from Morningstar across the overall, 3-Year and 5-Year categories.

GTAM is led by a CIO who has over 35 years of investment experience and successfully navigated the changing landscapes. She was previously at Goldman Sachs for 14 years where she was the CIO for the largest Separately Management Accounts portfolios (US$1.3bn AUM).

Role Overview:

You will be joining our investment support team, which supports our investment team of portfolio managers, research analysts and financial analysts by preparing portfolio reports, performing trade reporting/settlement/reconciliation, and client servicing.

In the course of your work, you will gain exposure to various financial products and global markets, fund management, running scenario analyses and familiarity with Bloomberg Professional. You will develop valuable industry knowledge, communication, client servicing and analytical skills.

Besides your day-to-day responsibilities, you will have the opportunity to analyse data sets, create/propose customized material for clients, as well as perform industrial and business analyses.

Responsibilities:

• Pre-Trade: Assist in preparing and sizing trades; checking of risk and position constraints.

• Post-Trade: Confirm and verify trades; reconcile executed trades and update portfolio positions, monitor risk constraints on portfolios; ensure appropriate decisions are made for corporate actions.

• Reporting: Prepare portfolio performance, asset allocation reports, and pitchbooks for Clients and the investment team.

• Finance / Accounts: Assist in Fund administration duties; billing and payments; review company financials and Fund NAV; liaise with external accountants and fund administrator; assist in external audits.

• Internal Controls: Support the Head of Compliance on client onboarding and KYC review; assist in MAS reporting; perform data capture and validation; ensure data integrity and business controls.

• Communications: Assist with client onboarding, subscription, redemption, and reporting; coordinate with financial institutions on trade settlement and amendments.

• Others: Providing administrative support and taking ownership of ad-hoc projects.

About the Candidate

• We welcome candidates who may have the following experience but these are not a prerequisite:

• Audit / Audit (Financial Services) / Tax Advisory

• Compliance / Risk Management / Bank Operations

• Meticulous and capable in working with large sets of numbers accurately.

• Analytical with strong problem-solving skills and a fast learner. We will provide you with the necessary guidance to get up to speed.

• A team player who is responsible and able to coordinate well with teammates to ensure that work is prioritized according to timelines.

• Strong written and verbal communication skills are required, as you will have to communicate effectively with clients, financial institutions, and vendors.

• Proficient in Microsoft Office, especially Excel.

Bachelor’s degree or higher from a rigorous academic program and at least 3 years’ working experience.

This role is based in Singapore. Please send us your resume in PDF format.

Job Summary

We’re looking for a Senior Support Analyst to join our Global Support Team, supporting key applications across Corporate Services, IT Security, Human Resources, and other cross-functional domains.

Mandatory Skill-set

• Must have minimum 6 years of experience in application support or development roles;
• Strong technical foundation with hands-on exposure to application servers, and a good understanding of production environments and deployment pipelines;
• Working knowledge of database scripting and familiarity with scripting or programming languages;
• Experience in Corporate IT, IT Security, or other cross-functional domains;
• Excellent communication and presentation skills, with the ability to simplify technical concepts for non-technical users;
• Strong analytical thinking with a logical approach to problem-solving;
• ITIL certification is a must.

Desired Skill-set

• Cybersecurity certification is a plus;
• Proactive and adaptable team player with strong organizational skills, cultural awareness, and the ability to take initiative in dynamic environments.

Responsibilities

• Deliver L1 and L2 support for a wide range of enterprise applications across Corporate Services, IT Security, HR, and other shared functions;
• Mentor team members and ensure adherence to operational standards and best practices;
• Engage with users across multiple channels, ensuring timely and professional support;
• Take ownership of incidents, service requests, and problem resolution, with clear and structured documentation in JIRA;
• Work closely with cross-functional teams to drive quick and effective issue resolution;
• Act as a bridge between users, project teams, and infrastructure to ensure smooth request handling;
• Proactively monitor application health and perform readiness checks before business hours;
• Drive follow-ups and provide regular updates on critical or escalated issues;
• Flexible to work in rotational shifts, including on-call support, weekends, and public holidays.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639