Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Position: Senior IT Support Engineer (Job ID: 20250)

• Bugis/ Nicoll Highway

• Basic + AWS + VB
  

Job Description:

System Support (Problem Solving & Trouble Shooting)

• Provide programming support for WINGS and related sub systems

• Provide helpdesk support to ERP System

• Investigate, troubleshoot, and solve WINGS problems

• Check the helpdesk system for issues and problems encountered and enquiries faced by subsidiaries

• Provide solutions to the problems, guide, and coach IT personnel in the related subsidiaries in solving the issues faced (If the issues are complex, must solve the issues for the subsidiaries)
  

System Management

• Check and support recovery for the WINGS by ensuring that backup procedure is developed & practised for all the data

• Check and improve system operation in subsidiaries through suggestions and feedback from users
  

Training and Coaching

• Arrange and perform trainings for the IT personnel in the subsidiaries
  

AS/400 Administration

• Provide support on AS400 server migration, O/S upgrade, PTF upgrade

• Responsible for Yearly AS/400 Backup & Restoration and User Profile Review

• Provide 2nd / 3rd level Disaster Recovery support
  

COMPLEO Support

• Provide 2nd level Compleo Support

• Design or modify Compleo templates according to ASIA Group's request
  

WINGS subsystem Support (G4, New Rack System, GROUP EDI, Machine Parts System, etc)

• Support G4 roll-out in the ASIA Group and continue to provide support after Go Live

• Support New Rack System roll-out in the ASIA Group and continue to provide support after Go Live

• Support Group EDI

• Provide support to Machine Parts Management System
  

Other Duties

• Undertake any other duties as required by supervisor\
  

Job Requirements:

• Diploma/Degree in Computer Science or equivalent IT related qualification

• At least 3 years work experience.

• AS/400 (iSeries) related skillset

• RPG/RPGLE/CL Programming, QRY/400

• Experience in ERP applications in Manufacturing/Distributions Sector will be advantageous      

• Able to prioritise and possess good organisation skills

• Self-motivated with a positive work attitude

• Able to work independently and in a team

• Willing to learn
  

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

• Working Days: Monday - Friday, 8.30am to 5.30pm
• Location: Ang Mo Kio Techplace
• Salary: SGD 6,000 - SGD 7,000 

Job Responsibilities

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Job Requirements

• Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
• Minimum 5 years of relevant working experience in a managerial or senior leadership role.
• Experience in machinery, equipment or technical service industry will be an added advantage.
• Able to work after office hours when required (for urgent customer support).

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Job Description:

Clinic Assistants support patient service, treatment programme management, and clinical operations under doctor supervision. Responsibilities include coordinating appointments and ensuring treatment frequency follows the doctor-prescribed regimen.

Clinics are located island-wide, including Central Area medical centres next to MRT stations such as Scotts Medical Centre, Novena Medical Centre, and Raffles Place.

Key Responsibilities:

- Patient reception and appointment coordination

- Treatment programme scheduling based on doctor instructions

- Assisting doctors during consultations and treatments

- Supporting medical and wellness therapies, including post-treatment care

- Preparing treatment rooms and maintaining clinical hygiene

- Updating patient records and supporting daily clinic operations

Requirements:

- Minimum GCE O-Level or Polytechnic Diploma

- Preferably in medical, allied health, biomedical, or hospitality fields

- Medical clinic experience preferred

- Willingness to learn and work in a clinical environment

What we offer:

· An attractive Salary Package with fixed pay and Monthly Performance Bonus.

· 5 working days per week

· Fast-track career path for fast learners and high performers.

· Opportunity to work alongside doctors and management.

· Reward and recognition program that appreciates the most competent and brightest employees.

· Promotion based on performance and achievements.

· Generous package of freemedical aesthetics treatments (up to S$6000 per year) selecting from 100+ treatments for full time employees.

· Exclusive staff discounts on our products and services.

· Medical Benefits for full time employees.

Application:
Complete the form before applying:

https://forms.gle/BANHb1kAYwBY7k6D8

Pay package within the stated range will be commensurate with relevant experience and educational qualifications.

Please be advised that only shortlisted candidates will be notified.#

The Job scope are as follows:

Support Student Development Team (SDT) in student management matters, including case management:

1.         Help to locate and manage students in holding rooms during case management (e.g. missing students, meltdowns, discipline case).

2.         Support SDT to take statement from students as part of case management.

3.         Supervise student detention and in-school suspension.

4.         Supervise / engage students with additional needs (SwANs) - selected case support.

5.         Assist to review CCTV footage for case management.

6.         Assist the Case Management Team (CMT) to maintain records of all cases.

Conduct regular patrols of school premises and nearby premises

1.         Canteen

2.         Free Play areas (e.g. school field, ISH, quadrangle)

3.         Toilet Areas

4.         Classrooms (during SDL – self-directed learning)

5.         Special rooms (e.g. CCA rooms, Dance studio, library)

6.         Out of school (neighboring blocks and playgrounds) – only when necessary

Others

1.         Support school events, e.g. Chaperone student supporters for NSG finals, Open House.

2.         During Home-Based Learning and school holidays – attached to school admin / operations teams.

3.         Any other duties as decided by school leaders.

The Personnel shall either have prior experience, preferably in a school environment or relevant experience with the skills necessary in handling student management matters.  More importantly, the Personnel must have a heart for and be able to work closely with teenagers.  Other skills, such as ability to build rapport with people, manage and work with teenagers, investigative and organisational skills, as well as the ability to remain calm during volatile and fast-paced situations are important.

Working Hours-
·      Mondays to Thursdays: 8am to 5pm, inclusive of 1hr lunchbreak

·      Fridays: 8am to 4:30pm, inclusive of 1hr lunch break

·      Not required to work on Saturdays, Sundays and gazetted public holidays

·      However, there could be school events on Saturdays, or extending to later part of the evening, for which all staff involved would be required to support accordingly.
Requirements

• Minimum GCE N-Level qualification or equivalent
• Prior experience in student management, youth engagement, education support, school operations, security, social service, or related environments is advantageous
• Strong interpersonal and communication skills
• Ability to build positive rapport with adolescents while maintaining professional boundaries
• Able to remain calm, objective, and professional in challenging or fast-paced situations
• Comfortable carrying out supervision duties across indoor and outdoor environments
• Good documentation and record-keeping skills
• Must be legally authorised to work in Singapore at the point of application

Preferred Qualifications

• Prior experience supporting student discipline, behavioural management, or student welfare initiatives
• Experience working with students with additional needs or at-risk youths
• Familiarity with investigations, case documentation, or incident reporting processes
• Strong organisational and administrative skills
• Familiarity with school operations and student support frameworks

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

To manage day to day library operations, operate Library Automation System and provide support in all areas of library information services, manage and maintain resources in the library including circulation, cataloguing as well as programme delivery to the customer as part of the Business Services Delivery in Singapore.

• Provision of short/long-term relief support to schools across Singapore when their regular librarian is not available
• Ensure efficient processing and circulation of resources to students and other library patrons.
• Shelve library materials and read shelves in accordance with recognized library standards i.e., DDC for school libraries
• Catalogue and process new materials promptly to have them ready for borrowing
• Creation of promotional materials and displays to support the school curriculum and library programmes
• Conduct library programmes and activities
• Generate regular reports on loans, overdue items, fines and other collection-related statistics
• Assist library patrons with queries
• Ensure good housekeeping in the library, including tidying the library and maintaining clear and accurate shelf signages to assist patrons in locating materials.
• Follow-up with students and staff on overdue, damaged and/or lost books
• Work with the stakeholders to manage damaged and/or lost books. This includes withdrawing, repairing or reconditioning library materials.
• Stocktaking and weeding of library materials

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• 4 GCE ‘O’ level passes, including English
• Good interpersonal and communication skills
• Enjoy interacting with students and teachers
• Familiar with Microsoft Word, Excel and Powerpoint
• Open to learning to operate the Spydus Library System
• Comfortable working independently
• Comfortable with stooping, bending, lifting and reaching for picking up and shelving of books.
• You must be comfortable with travelling to different schools throughout Singapore with travel allowance provided.

Training and $150 monthly transport allowance in addition to your base salary will be provided. Apply now and our recruiting team will connect with you to share more details!

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning – there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

Junior Operations Executive (Language Support & Client Services)

Full time

Entry-level

Salary: $2,300-2,800

12-month contract (with 3-month probation period), renewable

Company & Role Overview

Favella Translations is a Singapore-based translation agency supporting international clients in the legal, financial, medical and luxury sector with precise, time-sensitive translation and interpretation in 30+ languages.

As a Junior Operations Executive, you will be supporting the day-to-day operations of the business and work directly with our founder and Head Translator. Through mentoring and training within a small specialised team, you will develop practical skills to handle administrative tasks, coordinate linguistic projects, and successfully liaise with international vendors and clients. 

From arranging interpreters for foreign diplomats to coordinating the translation of high-stakes contracts, you will be involved in delivering top-notch services in an international and multi-cultural environment with strong opportunities for growth.

We are looking for a team player with the right attitude - someone who shares our values of precision, service mindset, and ambition to continuously improve. If this sounds like you, we look forward to working together.

This role is designed as a structured learning pathway into operations management, with the goal of becoming fully independent within 6-9 months.

Key Responsibilities

Operations & Administration

• Organise and prepare project files and documentation

• File invoices and expenses for internal records

• Maintain accurate databases for projects, clients and vendors

• Support with ad hoc administrative tasks such as booking courier deliveries and attending legalisation appointments

Project Coordination 

• Assist with client enquiries and quotations across channels (email, WhatsApp and phone)

• Outsource projects to vendors and track project timelines

• Ensure projects are delivered accurately and on time

Language Support 

• Attend to client calls and enquiries in Mandarin 

• Support quality checks on translated documents
  

You Are a Great Fit If You:

• Have a strong command of English and Mandarin (written and spoken)

• Are highly organised, able to manage multiple tasks and prioritise while maintaining accuracy

• Take pride in getting details right and completing tasks properly

• Are reliable, punctual, and able to follow through without constant supervision

• Have a clear and professional communication style

• Have a positive, self-improving attitude and strong willingness to learn

• Bonus point: Knowledge of Traditional Chinese and/or dialects (e.g. Hokkien) or another language (e.g. Bahasa Malaysia) is a plus but not required.

What you will gain

• Direct training and mentorship from the founder

• Training in a wide scope of operations, language and client services: you will be learning a lot every day, with strong opportunity for career progression

• International and multicultural working environment, liaising with clients and vendors from all over the world

• Exposure to work with top-tier law firms, embassies and international clients

• Work from office in a central location in Singapore

• A clear pathway to handling projects independently within 6-9 months
  

Additional Details and Requirements

• Singapore Citizens or Permanent Residents only

• Diploma holders with 0-3 years of experience (fresh graduates welcome)

• Previous experience in administration, customer service and operations support roles highly desirable

• Salary: SGD 2,300-2,800

• Location: Central Singapore
  

How to Apply

Submit your application to careers@favellatranslations.com with your CV in attachment and a cover letter addressing the following 3 questions:

1. Why do you want to work with us at Favella?

2. Why do you believe you are a good fit for this role? Include practical examples of how you have demonstrated relevant personality traits and skills in your previous jobs (if none, in your studies or hobbies).

3. Tell us about the hobby you are passionate about: how you have excelled in it, what hurdles you have encountered and how you have overcome them. What lessons did you learn from the experience?

Keep it simple and personal - we want your personal voice, character and values to shine through your writing. Your application will be read by a person, so please make your piece truly yours and limit the use of AI.

Hiring Process and Timeline

The hiring process will involve a screening of the applications, followed by 2 rounds of interviews (the first of which will include a written assignment to test your critical thinking skills). 

Applications close on 19 June 2026 at 23:59 SGT.

Only successful applicants in each round will be notified.

What is the opportunity?

As the member of Client Support Desk, Wealth Management Asia, you will report to the Heads of Sales Management Asia and support the entire RBC Wealth Management Asia. You would be key to the growth strategy of RBC WMA, be part of training and developing new relationship manager ("RM") and onboarding of new clients.

What will you do?

• Independently handle new account openings, account maintenance, asset transfers, loans, payments, order taking, and product recommendations.

• Develop and mentor the onboarding of new relationship manager.

• Provide assistance and guidance for new client / RM’s queries and interest on RBC WMA’s offering and product capabilities.

• Ensure timely and accurate execution of client requests and transactions.

• Independently manage both client accounts and relationships (including product and services queries, pricing and execution).

• Be familiar and adhere to Bank’s code of conduct, KYC, due diligence, AML and cross border regulation and compliance to policies and procedures as well as regulatory requirements

• Works collaboratively and endeavours to build good working relationships with other key stakeholders.

• Partner with Sales Management Office and follow the WMA growth strategy and initiatives.

• Participates in projects which drives the positives changes over WMA platforms and client experiences.
  

What do you need to succeed?

Must-have

• University degree in Business Management, Finance, Economics or other relevant professional finance qualifications

• CACS Paper 1 and 2

• At least 3-5 years’ relevant experience in private banking/wealth management platform, preferably in roles of ARM/Client due diligences.

• Strong interpersonal and influencing skills are essential.

• Highly articulate in both written and verbal business communication.

• Solid investment products knowledge and sound understanding of relevant external regulations governing the business

• Knowledgeable and experienced across KYC/AML/Compliance.

• Self-motivated individual with a positive change mindset. Comfortable with direct communication both internally (with functional partners) and externally (with prospects or clients)

• Advanced Bloomberg & Reuters

• Fluency in English language skills is essential

Nice-to-have

• Avaloq system knowledge is preferred

• This role requires speaking to clients from North Asia and South East Asia, proficiency in Mandarin, Cantonese, Bahasa or Thai is nice-to-have.

Role:
Customer Support Engineer (Semiconductor / Training Provided)

• Singapore Based (Office at Ubi / Site)

• 5 Days work per week (8.30am – 5.30pm + OT (sometime only))

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply

• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job + Willing to travel overseas on short notice for service job assignments.

• $3000 negotiable

• Career Progression Opportunities

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

1. Support General Price Increase (GPI) Exercise

• Assist in compiling monthly incentive plans for Global Customers’ GPI review.

• To clarify pricing terms.

2. Maintenance of Rates

• Support rate setup or updates in Express Billing

• Assist in the central implementation of the annual general price increase for Global Customers.

• Cross-check rates update in GRE to ensure accuracy

3. Maintenance of Global Agreements

• Maintain and review fuel terms for Global Customers, executing updates and communicating changes to Sales.

• Support post-activation maintenance activities

• Update Global Customer Agreement information

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Description:

• Check Policy Contracts to prepare for mailing to policyholders
• Process billings, collections and payments of policy premiums
• Data Entry / Amendments for insurance applications
• Daily retrieval & sorting of documents at mailroom
• Ensure department KPIs are achieved for policy delivery and processing

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

jamietan@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No. 99C4599)

[Job ID: 1628618]

Responsibilities

• Provide programming, helpdesk and technical support for WINGS and related subsystems.
• Investigate, troubleshoot and resolve ERP system issues across regional subsidiaries.
• Monitor helpdesk tickets and deliver timely, effective solutions to reported issues.
• Guide and coach subsidiary IT personnel on issue resolution and system best practices.
• Ensure system stability through regular checks, backups and recovery procedures for WINGS.
• Improve system operations by analysing user feedback and recommending enhancements.
• Plan and conduct technical training sessions for subsidiary IT teams.
• Support AS/400 server migration, operating system upgrades and PTF upgrades.
• Perform annual AS/400 backup, restoration and user profile reviews.
• Deliver 2nd and 3rd level disaster recovery support.
• Provide 2nd level support for Compleo and customise templates based on business needs.
• Support roll-outs and post-go-live activities for G4, New Rack System, Group EDI and Machine Parts Management Systems.
• Carry out additional duties as assigned by the supervisor.

Requirements

• Minimum 3 years of relevant working experience in ERP or system support roles.
• Hands-on experience with AS/400 (iSeries) environments.
• Proficiency in RPG, RPGLE, CL programming and QRY/400.
• Experience with ERP systems in manufacturing or distribution environments is an added advantage.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Demonstrated willingness to learn and adapt to new systems and technologies.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Responsibilities

• Support the Service Manager in preparation of weekly and monthly service reports.
• Process meter billing and ensure accurate updates in the CRM system.
• Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.
• Maintain proper documentation and service records for audit and tracking purposes.
• Assist in the installation, setup, and configuration of copiers/ multifunction printers (MFPs) and smart office solutions.
• Attend to on-site service calls and urgent breakdowns, ensuring timely resolution.
• Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software-related problems (drivers, system integration, workflow solutions).
• Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

Requirements

• Min 2 years of experience in copier/ MFP servicing, print solutions, or office automation systems.
• Sound knowledge of network setup (IP configuration, drivers installation).
• Proficient in MS Office (Excel, Power point), MCSE, HTML 
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Willing to travel for on-site servicing across Singapore.

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg

(NOTE: The following information should be Included in the Resume. Thank you)

1. Detailed Job Scope
2. Reason for Leaving for All Employments
3. Salary Expectation
4. Date of Availability

Shortlisted candidates will be notified for an interview

MOM License: 09C3018

Job Scope:

• Assist in daily living activities of patients
• Assist in feeding of patients
• Assist patients in taking medicine

Job Requirements:

• Min Nitec in Nursing or relevant healthcare certifications
• Healthcare experience would be preferred

Interested candidates, please submit your resume to pharma@recruitexpress.com.sg

Ann Goh Xin Ting

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License No.: R1875289

Our client, a leading global technology company, is seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries pertaining to South Korea's Personal Information Protection Act (PIPA).

This is a 12-months contract role.

Responsibilities

• Receive and respond to inbound telephone calls and inquiries from users in South Korea regarding privacy-related matters.
• Provide professional and courteous support in Korean while accurately capturing inquiry details, including contact information, nature of complaints, and relevant account identifiers.
• Assess, categorize, and triage incoming inquiries based on established guidelines, including privacy requests, account-related concerns, and data subject rights requests.
• Complete standardized intake documentation and submit inquiries through internal systems for further review and processing.
• Ensure valid privacy-related inquiries are escalated to the appropriate teams within agreed service level agreements (SLAs).
• Maintain accurate records of all user interactions in accordance with data handling, privacy, and record-keeping requirements.
• Adhere to established Standard Operating Procedures (SOPs) for managing user complaints, privacy requests, and data protection inquiries.
• Support compliance activities, including participation in mandatory privacy and regulatory training programs, audits, inspections, and regulatory reviews as required.
• Assist with incident notification processes and reporting obligations related to personal information breaches or data protection matters.
• Prepare and provide regular reports on inquiry volumes, trends, service performance, and escalation patterns.
• Collaborate with internal stakeholders to ensure timely resolution of inquiries and continuous improvement of privacy support processes.

Requirements

• Proficiency in English and business-level Korean is required to effectively liaise with stakeholders in Korea to support cross-border collaboration as part of the role’s responsibilities.
• 1–3 years of experience in customer support, privacy operations, compliance, regulatory support, or related administrative functions.
• Ability to work during Korean business hours (KST).
• Excellent attention to detail and commitment to data accuracy.
• Ability to manage sensitive and confidential information with discretion.
• Experience in privacy, data protection, compliance, or regulatory support roles.
• Understanding of the Personal Information Protection Act (PIPA) or other privacy and data protection regulations.