Total 1,069 structural engineer job vacancies in Customer Service category in The Philippines

We are looking for a Level 2 (L2) Helpdesk Support Engineer to support and maintain production systems. You will handle escalated incidents, troubleshoot complex issues, and work closely with engineering teams to ensure system stability and performance.

Key Responsibilities

• Provide L2 support for production and staging systems (escalations from L1)
• Investigate application errors, system alerts, and performance issues
• Restore services within SLA/OLA timelines
• Perform troubleshooting using logs, monitoring tools, and system metrics
• Conduct root cause analysis (RCA) and implement preventive actions
• Collaborate with L3, DevOps, and vendors on complex issues
• Monitor system health and proactively identify risks
• Support deployments, patches, and operational fixes
• Maintain runbooks, SOPs, and knowledge base documentation
• Ensure compliance with security and operational standards

Requirements

• Diploma/Degree in IT, Computer Science, or related field
• 3–5+ years of experience in application or systems support
• Experience supporting production or mission-critical systems

Technical Skills

• Monitoring & logging tools (e.g. CloudWatch, Grafana, ELK)
• Linux/Unix environments
• Basic cloud knowledge (AWS – ECS, Lambda, S3, RDS)
• Basic database knowledge (MySQL/PostgreSQL)
• Understanding of REST APIs and system integrations
• Familiarity with Jira, PagerDuty, or similar tools

Nice to Have

• Experience with microservices or cloud-native systems
• Basic scripting (Bash/Python)
• Exposure to enterprise or regulated environments

Key Traits

• Strong troubleshooting and analytical skills
• Calm under pressure in production environments
• Proactive with strong ownership mindset
• Good communication and teamwork skills

Location

36 Loyang Drive, Singapore 508949

Roles and Responsibilities

- Provide support for end user computing requirements and operations

- Responsible for hardware, software, network installation and troubleshooting

- Develop and maintain technical and configuration documentation

- Maintain PABX and end user telephone

- Manage asset lifecycle

- Coordinate with vendors to implement solutions

- Administration of backup, restoration and support disaster recovery as required

- Carry out routine administrative tasks for servers such as backup, data housekeeping, security patches update, creation/deletion of user accounts and audits requirements

Requirements

- Min 3 years relevant experience in system administration, server deployment, Vmware, Microsoft 365, network configuration and security

- Possess good personal integrity, patient and able to manage user expectation

- Able to work independently, good analytical skill, multi-task and a team player

- Good communication and learning skills

- Good working knowledge in Cisco routers/switches, networking, Vmware, Active Directory, Microsoft OS, SAN Storage

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

• Stay updated on the latest security patches and updates for all systems and applications;

• Serve as the first point of contact for troubleshooting system and network issues;

• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

• Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

• Set up and implement backup plans and business continuity plans for system applications and stored information;

• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

• Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

• Minimum Degree in Information Technology;

• 1-2 years related experience;

• Familiarity with Server administration and switches configuration;

• Basic understanding of cyber-security;

• Ability to diagnose and troubleshoot basic technical issues;

• Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

• Good interpersonal skills and a team player;

• Strong communication skills with all team members;

• Attention to detail and focus.

• Basic Salary + AWS + VB

• Nearest MRT: Tuas

• Multinational Organization
  

Job Requirements:

• Deliver comprehensive technical support to customers, ensuring timely and effective resolution of product-related issues.

• Liaise closely with customers, Head Office, agents, and internal stakeholders to coordinate and enhance product support services.

• Provide hands-on support and maintenance for the company’s CMP systems and related equipment.

• Offer technical assistance across the full range of company products, ensuring optimal performance and customer satisfaction.

• Handle ad hoc assignments and special projects as required, demonstrating flexibility and initiative.
  

Requirements:

• Nitec in any engineering or equivalent disciplines with at least 2 years of experience in engineering, technical support, field service

• Experienced in semiconductor industry is a great advantage
  

 We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Jeremy Cheng
EA Registration No: R23115788
Pasona Singapore Pte. Ltd.
EA License No: 90C4069

Job Description:

• Conducting service and calibration procedures for spectrophotometers, color readers, illuminance meters, and light meters.
• Performing calibration, repair, and maintenance tasks in accordance with standards set by the manufacturing facility in Japan.
• Executing adjustments, alignments, replacements, and repairs of equipment and components as per equipment manuals and schematics, utilizing appropriate soldering tools.
• Providing precise technical support by responding to customer inquiries via phone and email.
• Ensuring accurate data entry and completion of service reports to comprehensively document all repair and calibration activities.
• Monitoring repair cases to guarantee timely completion within the turnaround time specified by the factory guidelines.

Job Requirement:

• Minimum Diploma in Electrical & Electronics Engineering or relevant
• Minimum with 2 year working experience in CCTV/ Security Industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Working experience in IT industry (Helpdesk) - 3 year experience

Familiar with ServiceNow

Knowledge in handling incident tickets etc

Knowledge in vulnerability management

Provide VIP support 

Knowledge in New Joiner account creation (Able to pickup and be a fast learner)

New Joiner Onboarding introduction 

Leavers Offboarding (Collecting back assets - laptop / work mobile)

Lost device reporting & replacement (Know what to do and guide user if this happens)

Provisioning of software and license

Device Loan request (Reclone of loan laptops)

Issuing of peripheral loan items

Perform USB Exception request

Perform VPN Disablement request

Perform Cloud PC request

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.

About the Role

We are looking for a motivated Service Sales Engineer to join our Audio-Visual (AV) team.

You will support clients through AV maintenance contracts, service upgrades, and after-sales solutions, ensuring systems remain reliable and well supported.

This role suits candidates who enjoy technology, customer engagement, and solution-based selling.

Key Responsibilities

• Present AV service solutions to new and existing clients

• Build and maintain strong client relationships

• Identify service sales and upselling opportunities

• Work with pre-sales and technical teams on proposals

• Stay updated on AV products and market trends

• Prepare sales reports and pipeline updates

• Meet assigned sales targets

Requirements

• Minimum Diploma qualification

• Sales experience is an advantage

• AV industry experience is a plus

• Basic knowledge of AV systems is preferred.

• Good communication and presentation skills

• Self-motivated, results-driven, and a team player

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

In this role, you will have the unique opportunity to engage in field service, site installation, and perform Quality check on all completed machines.

Job Responsibilities:

• Provide site machine installation and maintenance.

• Attend to service call.

• To conduct in-house and on-site training for customer.

• Investigate and handle customer's complaints.

• Quality check on all completed machines to ensure stringent quality compliance before delivery to customer.

Requirements:

• Diploma in Electrical or Mechatronics Engineering

• Minimum 2 years of field service or QA experience in Industrial Automation projects

• Ability to build strong relationships, work with customers to solve problems

• Good team player with excellent interpersonal and communication skills.

• Meticulous, Quality conscious and Problem solving/troubleshooting skills.

• Salary Range: $2,300 - $3,000 
• Working Days: 5 days, Monday to Friday
• Working Hours: 8.30am to 5.30pm
• Location: West – Jurong East / Toh Guan

Job Summary:
The Service Engineer is responsible for attending to equipment faults at customer premises, performing periodic maintenance, and ensuring timely completion of all site installation or rectification work. The role requires close coordination with customers, subcontractors, and internal teams to ensure work is completed according to schedule and quality standards.

Responsibilities:

• Attend to customer site visits for troubleshooting and rectification of equipment faults.
• Liaise with customers and subcontractors regarding add-on project activities.
• Monitor progress of work to ensure schedule and quality standards are met.
• Ensure timely delivery of all materials and equipment for site installation or maintenance.
• Carry out periodic maintenance and inspections of equipment.
• Prepare and maintain records of maintenance and service activities.
• Participate in standby duty roster as required.

Requirements:

• Possess a Degree/Diploma in Electrical and/or Electronics Engineering
• Possess a valid Class 3 driving license
• 2–3 years of hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

IT Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance (Gross $2800)

Location: Changi

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Field Service Engineer (Semiconductor Equipment)

5 days, Mon-Fri 8.30am-5.30pm

Salary: $2,800 - $4,500 + AWS

Location: Woodlands / Tampines / Yishun

Job scopes:

• Install, troubleshoot, repair & service of semiconductor machinery.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Serves as company contact point with customer on technical matters

Requirements:

• Diploma/Degree in Electrical /Electronic/ Mechanical Engineering
• 1-2 years working experience in Semiconductor Industry, knowledge of electrical & mechatronics.
• Training Provided

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279