We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 10th April 2026. 

What you'll be doing:

• Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting, and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team to improve customer satisfaction, increase productivity or reduce costs.
• Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
• Playing an active role in the achievement of department goals by assisting with all types of work across the department as needed and assisting with training if appropriate.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.

Your Job

We are looking for a proactive and customer‑focused Customer Service Representative to be the main point of contact for all order‑fulfillment activities for assigned customer accounts. In this role, you will respond promptly to customer enquiries, coordinate post‑order activities, and ensure high standards of service delivery.

Our Team

You will join the Global Sales & Marketing Division, working closely with Sales Engineers, Quality, Finance, Supply Chain, IT, Product Managers, and multiple Molex entities. Externally, you will collaborate with customers, freight forwarders, and warehouse providers.

What You Will Do

• Manage end‑to‑end order processing in SAP, ensuring accuracy and timely follow‑up on missing or incorrect information.
• Coordinate customer requests related to order changes, including expedites, pull‑in/push‑out, and order adjustments.
• Monitor order backlog and initiate proactive actions to meet customer requested dates, informing customers on schedule changes.
• Analyse forecast vs. actual orders for scheduling agreements and support VMI customer coordination and billing reconciliation.
• Manage shipping activities including special arrangements, premium freight, drop‑ships, and freight cost agreements.
• Handle customer complaints using SAP, coordinating corrective actions through 8D reports, credit notes, and related documentation.
• Process distribution scrap requests in accordance with contractual and company guidelines.
• Initiate SAP Master Data maintenance (customer master, CMIR, material master).
• Review customer scorecards and coordinate required actions with Sales.
• Provide monthly reporting updates and support customer visits with relevant stakeholders.
• Adhere to Molex quality, ISO, EH&S, and TQM systems, following all company processes and policies.

Who You Are (Basic Qualifications)

• Diploma or higher with relevant Customer Service experience.
• Minimum 3 years of experience in the electronics industry.
• Good PC literacy (Excel, Word, Outlook).
• Strong problem‑solving, communication, negotiation, and decision‑making skills.
• Proficient in Mandarin to better serve our Mandarin-speaking customers and collaborate with counterparts.     

What Will Put You Ahead

• Experience with SAP or other ERP systems.
• Proactive, flexible, and customer‑focused mindset.
• Ability to work independently under pressure with strong organizational discipline.
• Demonstrates commercial awareness, confidentiality, and sensitivity to stakeholder needs.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving  innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. 

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

• Well Established Company
• Basic $3000 - $3500 + Incentive + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday (8am to 5pm), Saturday (8am to 12pm)

Job Responsibilities:

• Finding and securing new customers
• Attend to client enquiry, site visit, understand, communicate product value, provide solution, negotiating and close deal
• Track customer interactions and sales data, coordinate efforts with marketing and stay informed about market trends to drive revenue and achieve company growth
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma qualification with minimum 1-2 years of relevant experience
• Possess with electrical and crane/hoist basic knowledge will be added advantage
• Preferable possess Singapore driving license

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• Act as the key liaison between Customer Service, Business Units, and Supply Chain teams.
• Handle inquiries and ensure timely, accurate responses with proper follow-up.
• Coordinate with Customer Service and Warehouse on stock availability and related issues.
• Ensure clear communication and follow through on all requests until completion.
• Support repacking activities and verify related documentation.
• Ensure accuracy and timely closure of process orders.
• Coordinate with Planning and Warehouse to maintain product quality and compliance.
• Assist with operational and regulatory-related requests.
• Compile and maintain supply chain KPI reports with accurate and timely data.
• Monitor key metrics and flag issues or gaps.
• Provide insights to support operational improvements.
• Support initiatives to improve workflows, documentation, and compliance processes.
• Identify gaps and work with teams to enhance systems and procedures.
• Assist in standardizing processes across teams.

Requirements

• Min Diploma/ Degree in any related course of studies
• Experience in customer service and liaising with sales department
• Comfortable with 1 year contract

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Hong Food Enterprise Pte Ltd is seeking a dedicated and customer-centric Customer Sales & Fulfilment Executive to join our team. You will be responsible for ensuring seamless order fulfilment and providing exceptional customer service to our valued clients.

Job Responsibilities:

·     Respond to customer enquiries and process orders accurately to ensure timely delivery of products

·     Resolve customer issues and complaints professionally and promptly to maintain satisfaction

·     Maintain detailed and organized records of customer interactions and order information for tracking and reporting

·     Collaborate with team members to identify and implement improvements in order fulfilment processes

·     Follow company policies and procedures consistently to deliver a reliable customer experience

·     Use computer systems and CRM tools effectively to manage customer data and order processing

·      Manage multiple tasks efficiently in a fast-paced, target-driven environment to meet service goals

Job Requirements:

·      At least 2 years of experience in a customer service or call-centre environment

·      Excellent communication and interpersonal skills, with a friendly and professional demeanour

·      Strong problem-solving and decision-making abilities to handle customer queries effectively

·      Proficiency in using computer systems and customer relationship management (CRM) tools

·      Ability to work in a fast-paced, target-driven environment and multitask efficiently

·      Commitment to providing a high level of customer satisfaction

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Cuisine)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines
• Commission & incentives

Job Summary:

We are looking for a dedicated and customer-focused Customer Service & Sales Executive to join our team. You will be the point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential customers
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Summary:

The Customer Service Representative plays a vital role in ensuring smooth communication between all stakeholders. This role requires a focus on delivering excellent customer service and managing inquiries efficiently.

Responsibilities:

• Serve as the primary point of contact for all stakeholders, maintain a courteous, professional, and empathetic demeanor when communicating
• Respond to customers’ inquiries, communicate real-time updates and work alongside with operations team
• Receive and handle complaints or concerns related, Investigate complaints by coordinating with operations teams and offer timely and effective resolutions ensuring follow-up actions are taken where necessary
• Manage communication during emergency situations, such as accidents or breakdowns, ensuring all stakeholders are informed promptly
• Ensure that safety guidelines and protocols are communicated clearly to stakeholders
• Coordinate and manage communication during emergency situations (e.g., accidents, severe weather, mechanical breakdowns)
• Maintain accurate records of all communications, including inquiries, complaints, resolutions, and updates
• Manage the customer service database to ensure all information are current and accessible
• Assist with the preparation of service reports, tracking customer interactions, complaint trends, and overall service satisfaction

Requirements:

• Tech-savvy individual with the ability to quickly learn and adapt to new technologies
• Familiarity with transportation management systems and CRM recording
• Basic knowledge of school transportation safety protocols and regulations is an advantage
• Possesses Diploma in any field with at least 2 years of working experience of customer service related
• Working location: NORTH!

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.
EA License | 18C9251 WGT Group
Registration No | R22111484

Company Overview

Apex Tyres, established in 2015, is a trusted distributor of high-quality automotive and industrial products in Singapore. It specializes in alloy wheels retail and distribution, with plans to expand its presence in ASEAN markets like Malaysia and Thailand.

SINGAPOREAN OR PR ONLY

• Applications must be submitted via MyCareersFuture only; others will not be considered.

Job Summary

You will handle technical tyre services and customer interactions, supporting daily workshop operations with a proactive and physically fit approach.

Responsibilities

• Respond to online and walk-in customer enquiries by providing professional recommendations on tyres and sport rims
• Independently perform tyre installation, wheel balancing, and wheel alignment checks to ensure vehicle safety and performance
• Manage unloading and organisation of tyre and sport rim stock to maintain efficient inventory flow
• Conduct stock take and maintain accurate inventory records to support workshop operations
• Deliver quality workmanship to meet customer satisfaction standards
• Maintain workshop cleanliness and assist with general workshop duties to ensure a safe and orderly environment

Required competencies and certifications

• Minimum 3 years of relevant experience in tyre-related work
• Ability to independently change tyres and perform proper wheel balancing
• Physically fit and comfortable performing manual workshop tasks
• Possess a valid Class 3 driving licence
• SINGAPOREAN OR PR ONLY

Preferred competencies and qualifications

• Basic sales and customer service skills

Other Information

Benefits

• Stable, long-term position
• Friendly working environment
• Opportunity for professional growth
• Salary commensurate with experience

Responsibilities

·       Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

·       Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

·       Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

·       Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

·       Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

·       Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

·       Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

·       Any other duties as may be assigned

Requirements

·       Diploma in Business, Marketing, or a related field

·       Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

How to Apply

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

The Company

A global electronic brokerage firm, recognized for its technology, pricing, and client service, is expanding its Retail and Institutional Client Services team in Singapore to support APAC growth. Clientele focus is dependent on the team designated and interviewed for – i.e. Retail or Institutional Clients.

The Role

As the Client Service Representative, you will provide first-line support to either retail clients or institutional clients (i.e. banks, hedge funds, financial advisors).

Key responsibilities include:

• Resolve account, trade-related, and technical queries via phone, live-chat, and ticketing
• Assist clients with the full trading lifecycle: funding, transfers, corporate actions, margin, reconciliation
• Escalate issues and collaborate across departments and regions
• Deliver client training, outreach, and market-related projects

Your Profile

·       Bachelor’s degree with at least 1–2 years’ experience at a financial institution.

·       Open to entry level with strong product knowledge

·       Mandatory knowledge of one or more asset classes (equities, FX, options, futures, bonds, funds)

·       Strong problem-solving skills; able to stay composed under pressure

·       CMFAS 1A, 2A, CM-EIP, CM-SIP (or ability to obtain within 3 months after joining

·       Tech-savvy with Excel and productivity tools

Apply Today

Please send your resume, in WORD format only and quote reference number SS13294825, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd.  Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Sarah Sim Sze Hui EA Registration no.:  R21102761

Customer Service (Inside Sales)

• Communicate clearly with corporate clients to provide accurate information about company products
• Record and transfer qualified sales leads promptly to the sales team or designated person for follow-up
• Collaborate with the sales team to support lead generation efforts
• Maintain organized records of client interactions and lead details to ensure smooth handover to sales personnel

Preferred competencies and qualifications

• Minimum GCE “O” Level qualification
• Willingness to learn and adapt through provided training
• Previous sales/customer service experience is an advantage but not required

Other Information

Salary: Up to $3,000 basic monthly salary + attractive monthly incentives based on performance (up to $800 monthly)
Additional half-yearly bonus based on performance
Location: Near MRT station

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg

This is a frontline commercial and brand ambassador.

You will take full ownership of the parent journey, from first enquiry to enrolment and beyond. You will play a critical role in driving centre performance by delivering exceptional customer experience while achieving visit and enrolment targets, all while enjoying a competitive commission structure that recognise and reward your impact.

If you are someone who is confident, articulate, and motivated by results, this role offers the opportunity to directly impact both family decisions and business growth.

Key Responsibilities

1. Lead Management & Conversion

• Proactively engage inbound and outbound leads (calls, walk-ins, digital enquiries)

• Build strong rapport with parents and understand their needs

• Confidently present the school’s value proposition, curriculum, and programmes

• Drive conversion of leads into centre visits and enrolments

2. Centre Tours & Sales Closure

• Conduct professional and engaging centre tours for prospective parents

• Clearly communicate curriculum, teaching approach, and child outcomes

• Handle objections with confidence and empathy

• Take full ownership of closing enrolments, including follow-ups and securing commitment

3. Customer Experience Excellence

• Deliver a premium, personalised experience for every parent interaction

• Ensure timely and consistent follow-ups before and after visits

• Build long-term relationships with parents to support retention and referrals

• Act as the primary point of contact for parents throughout their journey

4. Brand Representation

• Represent the centre and brand with professionalism, confidence, and warmth

• Maintain high standards in communication, grooming, and presentation

• Ensure consistency in messaging and service delivery aligned with brand values

5. Performance & Targets

• Achieve and exceed individual targets for:

  • Lead-to-visit conversion

  • Visit show-up rates

  • Enrolments

• Maintain accurate tracking of leads, follow-ups, and outcomes

• Continuously improve conversion performance through feedback and learning

Who We’re Looking For

• Strong communicator with excellent interpersonal skills

• Confident presenter with the ability to influence and close

• Customer‑centric, trust‑building, and sales‑driven

• Professional, well‑groomed, and articulate

• Proactive, organised, and able to manage multiple leads

Requirements

• Minimum diploma holder with at least 3 years’ relevant experience

• Prior experience in sales or customer service, preferably in the Early Childhood Industry

• Proficiency in both English and Chinese to support parent interactions.

• Comfortable in a target‑driven environment

• Willing to work weekends as required (to support parent visits)

• Training will be provided on curriculum and product knowledge

Work Locations & Mobility

• This role will be primarily based at one assigned centre with regular travel to support nearby centres (approximately 1 day a week).

• Travel between centres will be required as part of the role.

• Location Pairings:

  • Choa Chu Kang ↔ Choa Chu Kang

  • Woodlands ↔ Hougang

  • Pandan Valley ↔ Jurong East

Job Responsibilities:

• Coordinate and liaise with customers, forwarders & warehouse for shipment readiness and delivery schedules

• Prepare and handling of day-to-day documents for delivery
• Assist & update customers with stock queries and shipment schedules
• Liaise with warehouse for shipments
• Prepare monthly reports for KPI
• Any other ad-hoc duties as assigned
• Assist for monthly stock take.

Requirements:

• Min GCE “O” Level with 1 year of relevant experience in related field
• Basic understanding on shipping & warehousing knowledge
• Good interpersonal skill & customer service oriented
• Working location: Tuas (**Shuttle service is provided from/to Tuas West Road MRT**)

Job Description

• Industry/ Organization Type: Retail Advertising Service Provider
• Position Title: Customer Service Executive (Sales Support)
• Working Location: Central – Potong Pasir
• Working Hours: 5 days / Mon-Fri: 9am-6pm
• Salary Package: Up to SGD 2900 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Serve as the welcoming point of contact for client calls and emails, providing prompt and professional customer support
• Accurately prepare and manage all sales documentation, including quotations, sales orders, purchase orders, and delivery notes
• Support the Sales Team with essential administrative tasks such as reviewing visuals, floor plans, and preparing installation reports
• Coordinate order processing and collaborate with the logistics team to ensure timely deliveries and seamless installations
• Contribute to dynamic, ad-hoc projects and tasks that drive business progress and efficiency

APPLY NOW!!!

• Min. O level
• Min. 1 year of experience in related field
• Proficient in Microsoft Excel and Word

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79352 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Centre Manager (Enrichment Centre)
• Working Days:
• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity