Sales Manager (Music School Group)

Responsibilities

• Lead sales performance across the team

• Set targets, manage pipelines, and drive enrolment growth

• Coach and manage sales and customer service teams

• Analyse sales data and improve conversion strategies

• Collaborate with management and marketing on growth initiatives

Requirements

• 3-5 years of sales experience with leadership exposure

• Strong English communication and presentation skills

• Results-driven with people management capability

• Able to work on weekends and peak enrolment periods
  

  
  We appreciate your interest and look forward to reviewing your application. Due to high application volume, only shortlisted candidates will be contacted — thank you for your understanding!

  WeCruit Pte Ltd | EA License No. 20C0270

  EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.  The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn is searching for a talented and passionate leader to lead our APAC-based LSS Support team, focused on helping our strategic customers realize value from LinkedIn Sales Solutions products and resolving their most complex support needs. The successful candidate will have refined leadership and people‑management skills, strong operational focus, and the ability to create and drive a long‑term vision for enterprise customer support.

As a Senior Manager of LSS Support, you implement strategy by maximizing available resources, aligning your organization’s plans and priorities to LinkedIn’s long‑term strategic objectives, and prioritizing cross‑team opportunities that support quarterly and yearly goals. You will provide leadership and direction to a team of LSS Support Managers, Leads, and Consultants, own performance against KPIs, and partner closely with cross‑functional teams (Support, Sales, Product, Engineering, GTM Ops) to deliver a best‑in‑class experience for LSS customers. You will be accountable for transforming the performance, engagement, and wellness of your organization, ensuring that team members understand how their work contributes to LinkedIn’s strategy and vision.

Responsibilities

• Build, develop and lead a team of LSS Support Managers, Leads, and Consultants, providing coaching and feedback to drive growth, productivity, and quality.
• Set and communicate the long‑term vision, strategy, and operating model for LSS Support in APAC and contribute to the global LSS Support strategy.
• Oversee execution and coordination of teams’ quarterly plans, aligning plans and priorities across related teams for enhanced collaboration and operational efficiency.
• Proactively identify gaps, opportunities, and wins through observation, coaching, and data; develop scalable programs and processes to address them.
• Own operational and customer outcomes by monitoring and improving performance against KPIs (quality, SLAs, CSAT, efficiency, adoption, and retention).
• Oversee capacity planning, hiring, and workforce management to ensure coverage and capabilities that meet evolving business and customer needs.​
• Hold yourself and your direct reports accountable for achieving results by setting clear expectations, assigning ownership, and taking responsibility for performance outcomes.
• Role‑model mastery of core support, operational, and LSS capabilities (e.g., KPI management, escalation handling, process improvement, and executive‑level communication) and coach others to build these skills.
• Apply your expertise in complex and ambiguous situations, demonstrating sound judgment and the ability to weigh options and reach optimal solutions for customers and the business.
• ​Manage internal and external escalations from customers, business partners, and within the team, ensuring timely, high‑quality resolution and clear communication.
• ​Communicate clearly and concisely with employees and internal partners, tailoring communication to diverse audiences and ensuring alignment on priorities and changes.
• Create energy and engagement by facilitating a culture of innovation, continuous improvement, and inclusion within LSS Support. 
• Develop, nurture, and sustain strong internal and customer relationships through trust, authenticity, and shared accountability, and champion adherence to LinkedIn policies, procedures, and quality standards.
• Ensure team members and leaders have the information, tools, and enablement they need to perform their roles effectively.
• Ensure tight coordination with global peers, Sales, Customer Success, Product, and other Support teams to drive best practices and provide a seamless experience for our largest and most strategic customers.​
• Complete quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
• Complete other projects and tasks as assigned.

Position Summary

1. Meeting assigned sales targets for:
o Repairs
o Retrofits
o Hoists
o Light lifting equipment (e.g., monorails, jib cranes, air balancers, below-the-hook devices)
o Spare parts
o In-house repairs
o General overhauls
o Consultation services
o Modernizations
o Agreement Orders (SAOC, ROC and WOC)

2. Managing sales cases and account actions to support activities generated or identified by inside sales, particularly for priority accounts.

3. Referring opportunities for other products to other sales resources by creating sales cases.

Key Responsibilities/Duties

Managerial/ Supervisory Role

Providing customer experience that drives growth and attaining sales excellence. Guided by the following key
performance areas (KPAs) & key performance indicators (KPIs):
1. Safety
o Safety Observations
o Safety Walks

2. People
o Training days per capita, annualized average

3. Customer
o Agreement retention (annualized), %
o Agreement expansion (annualized), %
o Net promoter score - %
o VOC negative feedback resolution rate, %

o VOC negative feedback resolution time, days
o Customer Portal, customer adoption, %
o Customer Portal, customer user utilization, %

4. Growth
o Agreement Base, Orders, & Sales growth
o Service Orders & Sales growth
o Sales Fundamentals KPIs
o Agreement Bundling KPIs
o Agreement Coverage KPIs
o Agreement Renewal Process KPIs
o Service Review KPIs
o Business Review KPIs

5. Profitability
o EBITA%
o CMII%
o Gross Margin

6. Awareness of ISO 14001 & 45001 Standards

Functional Role
•Provide leadership for all sales resources. Recruit and manage the service sales team.
•Plan for a periodic and organized visits to prospective customers and report on the visits concluded

Primary focus:
- to improve service orders particularly on Retrofits, LLE and Modernization
- to offer new agreement for business expansion and renewal agreement for business retention.
•Research industry, market trends, competitors and potential customers. Regularly monitor performance in CRM to manage sales funnel.
•Regular review and timely update of sales case’s customer decision date and next customer communication date.
•Meet (in person or by TEAMS) at least once each week with your manager for weekly coaching to review your personal sales funnel and dashboard. Together you will follow-up on the previously agreed sales actions, review the outcomes of those actions, and plan for the next week. Reviewing your top opportunities and hot offers is the priority.
•Identify customer problems through active listening and questioning skills and identify the right solutions to meet customer needs.
•Assist the management in cost control of various expenses to be able to achieve the targeted profit margin.
•Any other duties as directed

Authority
▪As authorized in the Konecranes Delegation of Authority (DoA)
▪As delegated by the National Sales Manager from time to time

Dimensions

▪You are accountable for the budgeted orders, gross margin and Service KPI figures in your area:
➢Order Received: Targets discussed during the annual service kick-off meeting
➢Gross Margin: Targets discussed during the annual service kick-off meeting
➢Service KPIs: Targets discussed during the annual service kick-off meeting