Total 537 quality manager job vacancies in Customer Service category in The Philippines

Position Title: Care Studio and Rehab Manager

Location: Bright Hill

Working Days: Monday – Friday

Working Hours: 8:30AM – 6:00PM

Salary: $7,000 – $9,000

Job Description

* Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

* Assist in the development and enhancement of Care Studio programmes and services.

* Monitor departmental KPIs and manage budget and resource utilization.

* Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

* Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

* Support recruitment, staff development, and retention initiatives.

* Manage the daily operations of the Care Studio and Rehabilitation Department.

* Develop and promote centre-based and home-based rehabilitation and day care programmes.

* Oversee the delivery of community and home care services.

* Manage healthcare needs assessments and the implementation of care plans for clients.

* Coordinate and monitor clinical and service quality indicators for continuous improvement.

* Manage enquiries, feedback, complaints, and incidents relating to centre operations.

* Identify and establish partnerships to support business development and client acquisition.

* Maintain relationships with existing and prospective partners and organizations.

* Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

* Degree or Master's qualification in Allied Health or related disciplines preferred.

* Minimum 5 years of experience in a community care setting.

* Minimum 2 years of supervisory experience.

* Possess a valid BCLS + AED certification.

* Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

* Experience in quality and risk management.

* Experience in coaching, counselling, and manpower planning.

* Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

* Proficient in Microsoft Office applications.

* Experience with Infocare systems will be an advantage.

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 

• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 

• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 

• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 

• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 

• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

We are looking for a motivated, dynamic Service Manager to join our team based in Seksyen U5 Shah Alam. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Fixed Transportation Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd.   

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

Role Summary:

Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation, ensuring high satisfaction, SLA compliance, and identifying opportunities to grow account value. May informally guide junior CSMs.

Key Responsibilities:

• Account Management: Own a portfolio of 4–5 SAP SuccessFactors customers post go-live. Guide internal consultants to handle customer requests and ticket resolution.
• Client Satisfaction & SLA: Ensure SLAs are met across all assigned accounts to avoid escalations. Analyse recurring problems to decrease ticket volume from similar issues.
• Solution Improvement: Propose new and innovative SF-based solutions to increase client satisfaction index. Lead periodic service review discussions and present insights to clients.
• Opportunity Identification: Identify new change request and new module opportunities within assigned accounts. Propose effective SF solutions aligned to client pain points and business goals.

Functional Competency:

• Incident Management: Owns L1-L3 flows and minimises recurrence through root cause action.
• SLA Compliance: Ensures delivery practices consistently meet SLA thresholds.
• Operational Reporting: Identifies patterns and drives recommendations from reporting.

Behavioural Competency:

• Client Relationship: Drives relationship depth and account understanding.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Escalation Handling: Handles client escalations calmly and timely.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Consulting Skills: Leads workshops and extracts insights from discussions.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Retention: Drives renewals through proactive engagement.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.

• Bachelor's degree from a recognized institution.
• 4–7 years of experience in HRIS, AMS, or customer success roles.
• HRIS Configuration knowledge; Core HR / or Payroll expertise highly preferred.
• Strong interpersonal skills and a client-first mindset.
• Certifications: SAP SuccessFactors Certification (preferred).

1. Nature of Engagement & Requirements

• Remote working arrangement except when need to head down for QC
• Flexible working hours (no fixed schedule)
• Responsible for outcomes and quality oversight of assigned students, coaches, and client experience
• Have swim coach background
• Have customer service experience
• Have team managerial experinence

2. Compensation Structure

Monthly Stipend (Fixed)

• $1,000 per month

• Covers all core responsibilities listed in Section 3

Monthly Performance Bonus (Up to $800)

• Bonus is paid monthly based on achievement of key outcomes:

A. Student Retention Performance – $400

• $400 payable if monthly retention rate is ≥ 98%

• 0 payout if < 98%

B. Service Quality / Escalations – $400

• $400 payable if 2 or fewer escalated cases in the month

• 0 payout if > 2 escalations

Bonus Eligibility Condition - Bonus is only payable if the Contractor has:

• Fulfilled all core responsibilities in Section 3

• Maintained timely and satisfactory execution of duties throughout the month

3. Core Responsibilities (Covered under $1,000 stipend)

A. Lesson Quality & Coaching Oversight

• Conduct minimum 3 quality check (QC) observations per week

• Observe lessons and assess teaching quality, student progress, and adherence to SOP

• Engage with parents/students for feedback or concerns

• Provide feedback and follow-up with coaches after observations/gathering feedback

B. Coach Management

• Engage regularly with coaches to ensure:

• SOP compliance - e.g. Highlight frequent/late cancellations or no shows

• Proper student progression

• Consistent lesson quality

• Communicate updates, reminders, and operational changes to coaches

C. Student Progress & Parent Engagement

• Understand goals and needs of students

• Proactively conduct follow-ups for at least 14 students per week - check in & update on progress after engaging with coach

• Maintain communication with parents regarding progress/feedback where necessary

• Manage SwimSafer test registration process & post-test outcomes

D. Escalation Handling

• Receive escalations from admin or coaches regarding:

• Lesson quality issues

• Parent dissatisfaction

• Coach-related concerns, etc

• Assess and intervene where necessary to resolve issues professionally

E. Student Transition Plan

• Plan smooth hand-over of students from one coach to another when needed

• Ensure satisfaction through the hand-over and follow up after transition is complete

E. Administration Oversight

• Supervise admin support staff

• Assign and review administrative tasks when required

• Ensure administrative accuracy and timeliness in execution of duties

F. Reporting

• Submit weekly summary report, including:

• Student progress updates

• Issues / escalations & outcomes

• Coach performance observations

• Key risks or concerns

• Terminations & reasons

H. Retention & Service Improvement

• Monitor reasons for student termination

• Identify patterns and propose improvements to enhance retention and service quality

4. Working Style Expectations

• Remote and flexible working arrangement

• Expected to respond within reasonable timeframes for escalations and operational matters

• Focus is on outcomes, consistency, and service quality rather than hours worked

5. Key Performance Indicators (Monthly)

• ≥ 98% student retention rate

• ≤ 2 escalated cases

• Minimum QC sessions completed weekly

• Minimum student follow-ups completed weekly

• Timely submission of weekly reports 

Responsibilities

• Monitor and manage customer feedback across multiple channels, including contact centre calls, email inboxes, and digital/traditional platforms
• Support contact centre operations by monitoring and auditing cases and reports, and processing related payments
• Work with system vendors to enhance and maintain the Customer Management System (CMS), including coordinating and tracking system improvements
• Conduct regular service quality audits across feedback channels and case management processes to ensure compliance with service standards and guidelines
• Track and analyse customer satisfaction metrics (e.g., surveys, app ratings) and recommend service improvements
• Manage escalation processes for high-priority or complex cases and support inter-department issue resolution
• Review and vet replies from operational divisions for quality and consistency
• Support and implement service improvement initiatives and other assigned duties

Requirements

• Degree in Mass Communications, Marketing, Business, or related discipline
• Minimum 3 years of relevant experience in customer service management, call centre operations, or service quality/quality assurance roles
• Strong analytical, interpersonal, and communication skills
• Experience in data analytics is an advantage

Responsibilities

• Monitor and manage customer feedback across multiple channels, including contact centre calls, email inboxes, and digital/traditional platforms
• Support contact centre operations by monitoring and auditing cases and reports, and processing related payments
• Work with system vendors to enhance and maintain the Customer Management System (CMS), including coordinating and tracking system improvements
• Conduct regular service quality audits across feedback channels and case management processes to ensure compliance with service standards and guidelines
• Track and analyse customer satisfaction metrics (e.g., surveys, app ratings) and recommend service improvements
• Manage escalation processes for high-priority or complex cases and support inter-department issue resolution
• Review and vet replies from operational divisions for quality and consistency
• Support and implement service improvement initiatives and other assigned duties

Requirements

• Degree in Mass Communications, Marketing, Business, or related discipline
• Minimum 3 years of relevant experience in customer service management, call centre operations, or service quality/quality assurance roles
• Strong analytical, interpersonal, and communication skills
• Experience in data analytics is an advantage

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA."

Monthly Salary: UP to $3800 (Negotiable)

Working Address: Tampines or Lentor

Working hours: 5 days work week, including weekends (9am to 6pm)

                             Compulsory to work on both weekends. Fixed off days on weekdays.

Responsibilities and Duties:

• Be a key player in the customer acquisition team to onboard new parents 

• Align with our client’s vision and recommend suitable programs for students

• Support customer success initiatives like special programmes or competitions, or community events for customer engagement

• Maintain customer relationships and act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharing Sessions, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our client’s community - track the progress of students and maintain relationships with parents

Qualification and Requirements:

• Strong communication and problem solving skills

• Fluent in spoken and written English

• Driven, fast learner, proactive and ability to work in a fast-paced environment

• Organized, detail-oriented and ability to manage different projects at once

• Self-motivated and self-driven 

• Meticulous and independent, able to set own priorities with time management to complete projects timely 

Benefits:

• Annual Leave Entitlement

• Medical Leave Entitlement

• Medical Insurance

• Performance Bonus 
  

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267

EA Personnel: R22110252

Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.

Key areas of responsibilities:

• Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
• Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
• Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
• Lead and drive company-wide continuous improvement projects with relevant Organizations
• Build and drive customer relationships to improve customer satisfaction
• Perform customer quality performance monitoring and reporting to internal management and customer
• Manage the first article process and submit the report to the customer for approval
• Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
• Analyze customer quality performance to identify trends and improvement opportunities
• Perform manufacturing audit

Qualification & Experiences:

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
• At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
• Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
• Good understanding of first-article inspection requirements and expectations
• Excellent leadership and effective communicator with all levels of associates and management
• Experienced in Minitab is an advantage
• Experienced QMS auditor

Job Overview
We are seeking a dedicated Healthcare Service Manager for managing the operational aspects of healthcare facilities or organization. This role involves managing patient care processes, supporting rehabilitation programs, supervising therapists, and ensuring high standards of service delivery. The ideal candidate will play a key role in improving operational efficiency, monitoring patient progress, and enhancing overall clinic performance.

Key Responsibilities

• Oversee day-to-day clinic operations, including patient flow, scheduling, and service delivery
• Monitor and track patient progress, provide rehabilitation counselling, and guide exercise programs
• Supervise and support therapists to ensure quality patient care and adherence to clinical standards
• Review patient cases, including interpreting X-rays and providing patient education
• Develop and implement operational strategies aligned with organizational goals
• Monitor clinic KPIs such as patient volume, revenue, retention, and service mix
• Identify opportunities to improve efficiency, profitability, and service effectiveness
• Optimize workflows and implement process improvements to enhance operations
• Manage resources, including manpower, equipment, and budget allocation
• Support quality assurance initiatives to maintain high standards of care
• Lead and mentor the team, fostering a positive and collaborative work environment
• Conduct performance reviews and provide constructive feedback to staff

Requirements

• Degree in Healthcare Management, Human Biology, Physical Science, Chiropractic, Physiotherapy, Sports Science
• Prior experience in healthcare or clinic operations management preferred
• Strong leadership, communication, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with the ability to monitor KPIs and drive improvements
• Understanding of rehabilitation processes and patient care is preferred
• Strong leadership, independent and a team player.

Working hours:

Mon – Fri , 8am to 5.30pm

Job Description:

1. To assist in managing a team of service department, providing guidance, support and coaching as needed.

2. Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.

3. Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.

4. Build and maintain strong relationships with clients by providing professional customer service and addressing their inquiries, concerns, and feedback promptly.

5. To delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.

6. Involve all aspects of service operations, including scheduling, dispatching, and monitoring service call to ensure timely and efficient resolution of customer issues.

7. Coordinate with other department to optimize resource allocation and meet service demand effectively.

8. Maintain accurate records of service activities, including service reports, maintenance schedules and inventory management.

9. Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.

10. Any other ad hoc task as assigned by Manager or Management.

Requirements:

1. Diploma or Degree in Mechanical Engineering, Electrical Engineering, Facilities Management, or related technical discipline.

2. Minimum 2 years of relevant experience in service operations, maintenance, or facilities / M&E service industry.

3. Prior experience in a supervisory or team lead role is preferred.

4. Strong technical understanding of service operations, maintenance processes, and troubleshooting coordination.

5. Experience in managing service teams, including scheduling, dispatching, and workload coordination.

6. Good knowledge of customer service management and client relationship handling.

7. Strong leadership skills with ability to guide, coach, and motivate team members.

8. Good problem-solving skills with ability to handle operational issues efficiently under pressure.

9. Strong communication and interpersonal skills to manage clients, internal teams, and stakeholders.

10. Able to perform performance monitoring, reporting, and service KPI tracking.

11. Proficient in Microsoft Office (Excel, Word, Outlook) and basic service management systems (if any).

12. Familiar with safety regulations and compliance standards in service / M&E environment.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Cynthia Lai | Registration No: R25146301

As the Customer Success manager, you will be responsible for customers both post onboarding and during pre-sales. During post onboarding, you have to ensure that customers understand how they can manage their cybersecurity and compliance programs using the platform, drive usage and identify new use cases to expand the platform’s impact on the customer. During pre-sales, you have to understand the customer pain points, identify the resonance from existing customers on how they can be used for new customers during pre-sales and help manage the pipeline, with revenue-focused opportunities targeting both new and existing clients to increase Cyber Sierra’s market positioning in both the local and international markets.

About you - Mindset

You are a self-starter who can roll up your sleeves and do deep work. You are driven to achieve the right result through intelligent work and integrity. You are ambitious to build something from scratch and make a big impact.

About your responsibilities

Customer Success:

• Developing valuable customer experiences through Cyber Sierra’s products, services and your conversations
• Understand the client’s pain points, with a solution oriented approach and bias for action
• Channel feedback to the product team in a timely manner
• Conduct client training for the platform as apt/proactively
• Promote the value of the product in line with client requirements
• Develop positive correlation between the customer success work with client conversion and paying customers’ retention rates.
• Develop sustainably profitable growth looking at upselling and cross-selling opportunities

Pre-sales:

• Maintain updated overview of the sales funnel as part of daily sales cadence
• Identify top of the funnel conversations in various geographies - Singapore, US, Japan and Australia
• Conduct top of the funnel activities such as events and conferences
• Develop sales collaterals and pricing proposals as apt
• Identify new revenue streams through collaborations and partnerships in the assigned markets

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Interested applicants kindly submit your resume through here and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Interested applicants kindly submit your resume through here and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279