Total 528 quality manager job vacancies in Customer Service category in The Philippines

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Locations: Paya Lebar OR Greenwich (p/up at Kovan, Serangoon, Woodlands, Tampines)

Greenwich (headcount 45-50)

830am - 6pm (Mon - Fri)

230pm-12mid night shift if required as line is running on 24/7 (not exceeding 5x in a month)

Paya Lebar

830am - 6pm (Mon - Fri)

Responsibilities

•                   Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

•                   Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

•                   Foster a workplace that helps the team thrive.

•                   Actively engage and support the development of your team to ensure better performance and succession planning.

•                   Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

•                   Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

•                   Contribute to the design and implementation of change requests which impact the contact centre.

•                   Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

•                   Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.

•                   Identify and instill best practice, processes and systems and drive continuous improvement environment.

•                   Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

•                   Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements:

•                   Diploma/ Degree in any field with supervisory experience in contact centre
•                   Prior experience in BPO setting is required

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• East area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

We are seeking an experienced Service Delivery Manager – Process Excellence & Continual Service Improvement to oversee end-to-end IT service delivery while driving structured process improvement and automation initiatives. This role combines service delivery ownership with a strong focus on process gap identification, ITIL-based service management, continual service improvement (CSI), and compliance with quality and service management standards.

The role operates across hybrid environments (on-premises, cloud, and data center) and works closely with operations, engineering, cloud, security, and leadership teams to ensure services are reliable, efficient, compliant, and continually improving.

Key Responsibilities

1. Service Delivery Management

• Own end-to-end delivery of IT services across infrastructure and cloud environments.
  
• Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
  
• Lead incident, problem, change, and service request management in line with ITIL best practices.
  
• Act as the primary escalation point for service delivery issues and client concerns.
  
• Conduct regular service reviews, performance reporting, and stakeholder updates.
  
• Oversee resource and capacity management to meet current and forecasted demand.
  

2. Process Gap Identification & Optimization

• Identify process gaps, inefficiencies, and control weaknesses across IT service operations.
  
• Perform root cause analysis (RCA) on recurring incidents and service failures.
  
• Benchmark existing processes against ITIL, ISO 9001, and ISO/IEC 20000 standards.
  
• Recommend and prioritize process improvement initiatives based on impact and risk.
  

3. Process Mapping & Documentation

• Develop and maintain AS-IS and TO-BE process maps for IT service management processes.
  
• Define process workflows, RACI models, controls, KPIs, and handover points.
  
• Maintain SOPs, runbooks, work instructions, and governance documentation.
  
• Ensure documentation supports audit readiness and operational consistency.
  

4. Continual Service Improvement (CSI)

• Drive Continual Service Improvement (CSI) initiatives aligned with ITIL principles.
  
• Apply Six Sigma / Lean (DMAIC) methodologies to improve efficiency, quality, and reliability.
  
• Track improvement actions, benefits realization, and measurable outcomes.
  
• Embed a culture of continuous improvement across service delivery teams.
  

5. Automation & Service Enablement

• Identify opportunities to automate manual or repetitive service delivery processes.
  
• Work with ITSM tools, workflow platforms, and reporting solutions to enable automation.
  
• Support creation of dashboards and metrics for service performance and process health.
  
• Improve service efficiency through tooling optimization and data-driven insights.
  

6. Governance, Risk & Compliance

Ensure service delivery and processes comply with:

o ISO 9001 (Quality Management Systems)

o ISO/IEC 20000 (IT Service Management)

Support internal audits, external audits, and compliance assessments.

Identify service risks and implement mitigation and control measures.

Collaborate with security teams to ensure alignment with cybersecurity and regulatory requirements.

Have knowledge of Government IM8 Security standard and policy practice

7. Stakeholder & Client Management

• Act as the single point of contact for clients and internal stakeholders on service matters.
  
• Translate technical and operational issues into business-focused insights.
  
• Partner with leadership to align service delivery and improvement initiatives with business objectives

Centre Manager (Enrichment Centre)

Working Days:

• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics
  8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Centre Manager role

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Assistant EHS Manager
Working Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pm, Saturday may need to work half day depends on project (Can claim OT)
Office at City Hall
Salary: $5800 to $7800

Requirements

• Bachelor's Degree in Workplace Safety, Health and Environment and accepted WSH-related qualification
• Minimum 10 years’ experience as a WSHO
• Must hold a valid registration with MOM as a WSH Officer

Job scopes

• To oversee all QEHS & ECM functions (Quality, Environmental, Health & Safety) and work closely with all Head of Departments and peers to ensure statutory compliance, KPIs, organizational standards, and policies set are met.
• Responsible for identifying, assessing and advising on risks arising from the workplace or work processes, recommending measures to eliminate or minimise and control the risks and implementing the measures.
• To coordinate, maintain and update documentation for ISO9001:2015, ISO14001:2015 and ISO45001:2018.
• To conduct periodic internal audit for the QEHS management systems.
• Conduct training for employees on the QEHS management systems.
• To facilitate management review meeting.
• To update and disseminate relevant legal and other requirements to company employees and interested parties.
• To update and maintain green & gracious initiatives for certification under the GGBS.
• To analyse accident statistics and develop intervention programme.
• To organise annual Company wide QEHS promotional activities.
• To plan and conduct EHS cross inspection for company projects.
• To arrange for external audit on the QEHS management systems and ensure certifications are kept current.
• To monitor and ensure other QEHS related certifications are kept current (e.g.Bizsafe, GGBS, Registered Scaffold Contractor).
• To prepare annual Company safety targets in-line with adopted targets from company’s Oversea Division.
• To conduct periodic meetings with project WSHO for sharing of operating site issues with a view to standardize QEHS activities for Company project adoption.
• To provide QEHS consultation to Company project sites.
• To provide relevant support to the Business Development Department in tendering exercise.
• To identify & recommend relevant QEHS related training, seminars, forums etc for Company staff participation.
• To liaise & participate in authorities visits to project sites where appropriate.
• To assist & provide advice to project sites on accident/incident investigation upon request.
• To make use of in-house cloud system (i.e., share point, one-drive etc.) to keep records for sharing and easy reference.
• Any other assignments as instructed by the Construction General Manager or Company Director.