Total 537 quality control manager job vacancies in Customer Service category in The Philippines

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

BlueScope Distribution is looking for a Customer Service Manager to join the Customer Service team based in Eagle Farm. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

Leading the Trade Coast Customer Service Officers, Programmers and Estimating teams; you will play a vital part in developing our people, strengthening their capability and capacity to meet evolving requirements. Equally you will ensure our customers and key accounts receive consistent service while managing supply excellence within the Brisbane market.

As a valued member of our collaborative leadership team for Trade Coast, you will have the opportunity to apply your expertise and further your professional growth within this pivotal leadership position.

What Will You Do?

Providing leadership and driving team performance to deliver the business and customer service strategy, you will: 

• be responsible for all customers in the sales district including sales execution, fulfilment execution and service excellence
• guide and coach team members, setting clear measurable goals and activities to aligned with the business strategy and goals 
• mentor team members to achieve enhanced capability and support their professional development 
• act as the contact for key customers for all supply and purchasing matters 
• work closely with other internal teams such as sales, operations and business development to design suitable product and service offers aligned to customer needs and business capability 
• enhance the customer experience through improvement plans, CRM management, ongoing customer reviews and suitable inventory management 

More About You

You have gained your experience in customer service, sales, account management or supply chain function where you have led others within a B2B environment. In addition, you will bring:  

• success in developing others which saw their professional growth and enhanced overall team performance 
• demonstrated success in cultivating highly collaborative team cultures
• proficiency in using data and analytics to evaluate performance and identify strategic opportunities
• expertise in managing and championing key business accounts to ensure long-term success
• market-facing experience where you refined your customer or supplier relationship management skills 
• experience using SAP and Amazon Phone System is highly desirable

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Wednesday 8th April 2026

Overview

The Premier League’s Digital Media team is seeking an accomplished and experienced Service Reliability Manager to oversee the reliability of a video platform and the vendors and partners that work across this programme of work.

The Premier League’s digital channels play a crucial role in expanding the global reach of our competition, increasing engagement among football fans, and supporting our member Clubs, broadcast licensees and commercial partners.

This role will contribute directly to the League’s digital growth strategy by overseeing the day-to-day cross-vendor support and reliability of the Premier League’s Digital Video Product.

The ideal candidate will bring a background in digital, broadcast or telco reliability management, a strong sense of ownership, exceptional attention to detail and organisational skills, and a collaborative, proactive mindset.

Who we are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role

·       Own the end-to-end operational responsibility of all technology platforms, including Asset Ingest and Management, Content Encoding/Transcoding and Content Delivery.  Ensuring a robust, stable and highly available platform.

·       Manage cross-vendor dependencies and release schedules to ensure platform stability.

·       Your primary goal is to maximise uptime and minimise disruption of the OTT platform.

·       Lead daily operations of the Premier League’s Digital Operations Centre (DNOC).

·       Working with the Head of Digital Architecture and Development to ensure we are maximising value and stability from our 3rd party partners, owning accountability for identifying and delivering cost-saving opportunities through process optimisation and automation.

·       Act as the primary technical command lead during high-severity incidents.

·       Facilitate vendor alignment with the product roadmap and priorities, ensuring clarity and consistency in communications with reliability being at the core of this.

·       Build collaborative relationships with commercial partners to support delivery objectives and surface potential risks or blockers.

·       Own and maintain the programme risk and issue log, escalating concerns as needed.

·       Prepare for and run regular stakeholder planning and status meetings and contribute to senior leadership updates.

·       Constantly challenge ways of working and introduce best practices.

Requirements for the role

·       Previously held a similar service reliability role within a multi-vendor or cross-functional environment.

·       Extensive experience leading a technology operations and service management function within the media, broadcast, telco or streaming industry.

·       Maintain deep, hands-on understanding of live streaming delivery architecture and associated operational tooling.

·       Working knowledge of digital platforms and agile delivery models, with the ability to translate technical concepts for non-technical stakeholders.

·       Build and mentor a high-performing cross-vendor team of operations and service management professionals. Foster a proactive, data-driven, and continuous improvement culture that moves beyond reactive support to predictive and preventative operations.

·       Deep understanding of the components of a modern content supply chain, from ingest and asset management to playout and OTT/VOD distribution.

·       Drive continuous improvement of monitoring, telemetry, automation, alerting configuration, and operational runbooks.

·       Hands-on understanding of encoder/transcoder workflows, DRM, CDNs, networking, logging, and cloud environments.

·       Familiarity with monitoring and observability platforms such as Datadog, Grafana, New Relic, Sentry, Kibana, CloudWatch, IneoQuest and Conviva.

·       Proven track record of managing critical incidents and implementing robust problem management frameworks to prevent recurrence.

·       Exceptional attention to detail and organisational skills.

·       Calm under pressure with a logical approach to problem solving.

·       Positive, proactive attitude and strong communication skills.

·       Team player who takes pride in shared achievements.

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, email face-to-face and social media

• Keeping records of discussions or correspondence with customer

• Handling customer’s feedbacks

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Minimum 2 years of supervisory experience

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Prior experience as cabin crew will be an added advantage

• Able to converse in Mandarin and English to communicate in Chinese speaking customers

• Must be able to work on retail hours

• 5 days’ work week,

• Singaporean Only

Salary: up to 4K

Factor I: Accountability

1.            Lead service project and supervise a team to carry out site execution and ensure effective and efficient management and implementation of site projects assigned to the group.

2.            Manage and implement service assignment in compliance to company standard procedures and process.

3.            Prepare service-related reports for customer and internal reporting.

4.            Achieve and improve customer satisfaction.

5.            Deliver and close Service projects within customer expected schedule and within project budget.

6.            Manage and supervise contractors and vendors to achieve project objectives in timely and cost-effective manner.

7.          Active change order management and pursue project variation orders to improve profit margin.

8.          Performing all the tests as per the FAT procedure on DCS and Excitation system independently.

9.         Control and monitor project site execution progress and performance.

10.       Perform service operation tasks and duties as assigned by LSS Manager.

11.       Support and collaborate with Sales team on project pursuits.

12.       Remotely support customers and Service colleagues for DCS or Excitation system troubleshooting.

Scope Data

·        Operate in Southeast Asia region and AP region if required.

·        Extensive interaction with customers, contractors, vendors, and inter-company coordination.

 Factor II: Knowledge and Skills (Describe skills this job will use these skills)

 Knowledge and Skills

How Used

·        Degree/ Diploma in an engineering discipline (Automation, Instrumentation).

·        Strong technical knowledge of Control Automation products and solutions especially DCS (OVATION) and PLCs.

·        Fluent in English (spoken and written) and an excellent communicator.

·        Experience (minimum required)  

-    Minimum 8 years as Service engineering role with 10 years working experience in Process Control Automation (Preferable Ovation System, other DCS are welcome)

·        Good knowledge in power plant, process controls and excitation systems.

·        Good supervision skills.

·        Good teamwork, interpersonal skills.

·        Basic engineering and instrumentation knowledge and experience required.

·        Frequent travels within SEA region are expected.

·        Liaise with customers of different cultures in SEA and World regions.

·        Understanding and Application of products.

·        Provide effective communication within Emerson and with local representatives and customers.

·        Strong customer focus and understanding customer’s requirements.

Factor III: Supervision

·        Site installation and commissioning supervision and provide guidance to Service engineers, technicians, customers, and representatives.

Factor IV: Relationships

·        Reports to LSS Manager

·        Supervision of Service technicians.

Other Remarks

·        Requires more than 85% travel

Proudly welcoming First Nations talent

At NRMA, we honour the stories, knowledge, and unique strengths that First Nations peoples bring to our organisation. As we move towards a cleaner, more sustainable future, we invite you to join us in making a real impact for Communities and Country.

We’re seeking a passionate and experienced First Nations leader to join our Roadside Contact Centre as a Team Manager. This is an Identified role, open only to Aboriginal and/or Torres Strait Islander peoples. Your lived experience, Cultural knowledge, and leadership will help us embed First Nations protocols into our daily operations and team culture.

What You’ll Do

• Lead, coach and develop a high-performing team of Contact Centre Consultants to achieve excellence in customer service and operational targets.
• Act as a role model and mentor, providing culturally appropriate leadership and guidance for First Nations employees.
• Champion a culturally safe, inclusive and respectful team environment.
• Handle escalated customer enquiries and complaints, ensuring timely and satisfactory resolution.
• Support the professional development and wellbeing of team members, identifying training needs and opportunities.
• Promote awareness and understanding of First Nations cultural issues within the workplace.
• Contribute to ongoing improvement of Contact Centre processes and customer experience.
• Participate in recruitment and onboarding of new team members from identified backgrounds.
• Track and report on cultural training, mentoring participation, and relevant Reconciliation Action Plan (RAP) KPIs.
• Escalate risks or barriers to cultural safety and recommend remedies.
• Maintain accurate member records and data integrity across systems.

Your Working Hours

35 hours per week on a rotating roster, with shifts scheduled between 7am and 7pm, Monday to Sunday. Includes 1 in 3 weekends and some public holidays as part of the rotation.

What You’ll Bring

• Identify as Aboriginal and/or Torres Strait Islander and are accepted by your Community.
• Demonstrated experience and lived knowledge of working with Aboriginal and/or Torres Strait Islander peoples and communities.
• Proven leadership skills, with the ability to motivate, coach, and support a diverse team.
• Experience in a contact centre or customer service environment.
• Strong communication and interpersonal skills.
• Commitment to delivering excellent customer service.
• Understanding of issues affecting First Nations in the workplace and community.
• Ability to work flexibly in a fast-paced, dynamic environment.

This position is open to Aboriginal and/or Torres Strait Islander applicants only. Under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8 of the Anti-Discrimination Act 1977 (NSW) to the NRMA to advertise, designate and recruit roles for Aboriginal and/or Torres Strait Islander people only.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Ready to make a difference? Apply now – we can’t wait to hear from you! Or visit our careers site to find out more.

For a confidential yarn about the role or your application, contact us at Rich Smith rich.smith@mynrma.com.au or apply now

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

We are seeking an experienced Service Delivery Manager – Process Excellence & Continual Service Improvement to oversee end-to-end IT service delivery while driving structured process improvement and automation initiatives. This role combines service delivery ownership with a strong focus on process gap identification, ITIL-based service management, continual service improvement (CSI), and compliance with quality and service management standards.

The role operates across hybrid environments (on-premises, cloud, and data center) and works closely with operations, engineering, cloud, security, and leadership teams to ensure services are reliable, efficient, compliant, and continually improving.

Key Responsibilities

Service Delivery Management

• Own end-to-end delivery of IT services across infrastructure and cloud environments.
• Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
• Lead incident, problem, change, and service request management in line with ITIL best practices.
• Act as the primary escalation point for service delivery issues and client concerns.
• Conduct regular service reviews, performance reporting, and stakeholder updates.
• Oversee resource and capacity management to meet current and forecasted demand.

Process Gap Identification & Optimization

• Identify process gaps, inefficiencies, and control weaknesses across IT service operations.
• Perform root cause analysis (RCA) on recurring incidents and service failures.
• Benchmark existing processes against ITIL, ISO 9001, and ISO/IEC 20000 standards.
• Recommend and prioritize process improvement initiatives based on impact and risk.

Process Mapping & Documentation

• Develop and maintain AS-IS and TO-BE process maps for IT service management processes.
• Define process workflows, RACI models, controls, KPIs, and handover points.
• Maintain SOPs, runbooks, work instructions, and governance documentation.
• Ensure documentation supports audit readiness and operational consistency.

Continual Service Improvement (CSI)

• Drive Continual Service Improvement (CSI) initiatives aligned with ITIL principles.
• Apply Six Sigma / Lean (DMAIC) methodologies to improve efficiency, quality, and reliability.
• Track improvement actions, benefits realization, and measurable outcomes.

Automation & Service Enablement

• Identify opportunities to automate manual or repetitive service delivery processes.
• Work with ITSM tools, workflow platforms, and reporting solutions to enable automation.
• Support creation of dashboards and metrics for service performance and process health.
• Improve service efficiency through tooling optimization and data-driven insights.

Governance, Risk & Compliance

• Ensure service delivery and processes comply with:
• - ISO 9001 (Quality Management Systems)
• - ISO/IEC 20000 (IT Service Management)
• Support internal audits, external audits, and compliance assessments.
• Identify service risks and implement mitigation and control measures.
• Collaborate with security teams to ensure alignment with cybersecurity and regulatory requirements.
• Have knowledge of Government IM8 Security standard and policy practice

Stakeholder & Client Management

• Act as the single point of contact for clients and internal stakeholders on service matters.
• Translate technical and operational issues into business-focused insights.
• Partner with leadership to align service delivery and improvement initiatives with business objectives.

Senior IT Service Delivery Manager (12 Months Contract)

Job Overview:
We are seeking a highly experienced IT Service Delivery Manager with strong Singapore Government project experience to lead the delivery and operational support of critical enterprise applications in a regulated environment. This role requires a strong blend of project delivery, application support, ITIL service management, and stakeholder engagement.

Key Responsibilities:

• Lead end-to-end delivery and support (Build + Run) of large-scale government ICT systems
• Manage multiple enterprise applications (10+ systems) including enhancements, maintenance, and BAU support
• Drive ITIL-based service management processes (Incident, Problem, Change, SLA governance)
• Engage stakeholders to gather and translate business requirements into BRDs and delivery plans
• Manage vendors, SLAs, and performance governance across multiple teams
• Oversee UAT, release management, deployment, and post-production support
• Ensure compliance with security, audit, and regulatory standards in government environments
• Lead Steering Committee meetings and executive-level reporting

Mandatory Requirements (Strict):

• 10+ years of experience in IT Service Delivery / Project Management
• Minimum 5+ years of Singapore Government / Public Sector project experience (Mandatory)
• Strong hands-on experience in Application support + project delivery (combined role)
• Managing multiple applications / portfolios
• Vendor management and SLA governance
• ITIL Certification (v3/v4) – Mandatory
• PMP or Scrum Master Certification – Mandatory
• Proven experience managing large-scale projects ($1M+ budgets)
• Strong expertise in tools such as JIRA, ServiceNow, MS Project

Preferred Skills:

• Experience working with Singapore Government agencies (e.g., BCA, GovTech, LTA, MOM, etc.)
• Exposure to Azure DevOps / .NET / SQL-based environments
• Experience in audit, compliance, and vulnerability management

Job Responsibilities

• Lead, drive and oversee workgroups focused on service transformation and new/redeveloped developments.
• Develop and implement strategic and tactical plans aimed at enhancing patient activation and empowerment towards self-help and self-care.
• Facilitate stakeholders’ collaboration and communications across departments and workgroups, ensuring seamless change management involving people, process and system.
• Establish workplans/key performance indicators and provide actionable insights for the implementation of continuous improvement projects.
• Oversee progress and track key milestones/deliverables leading to the operationalisation of new/redeveloped infrastructures.

Requirements

• Minimum 8 years of relevant working experience in managerial capacity, preferably in healthcare or operations sector,
• Experience in service delivery and operations management, process improvement & optimisation, project management
• Possess strong leadership, strategic planning and people management skills.

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

• Responsible for handling customer quality issues and continuous improvement activities of the Company products and processes.
• Liaise with process department on quality related issues to follow-up on effective corrective/preventive actions.
• Required to carry out activities such as process optimization, benchmarking, etc through various statistical tools and software.
• Handle external body audit in accordance to TS & ISO requirement.

Requirements:

• Degree in Chemical/Mechanical Engineering, Chemistry, Materials Science or equivalent.
• Willing to travel overseas (Malaysia, Thailand, Philippines, Taiwan and other countries.
• Relevant experience from the semiconductor industry in servicing customer in quality related issues is a plus.
• Knowledge of statistical software such as DOE & JMP and QC tools (FMEA, SPC and 8D format report writing) will be an added advantage.
• Statistically inclined with good analytical & problem solving skills;
• Self-motivated, resourceful, action-focused and result-oriented team player.
• Familiar with IATF16949 requirement is a plus but not a must.
• Willing to work overtime when needed and travel overseas and on short notice .

CompanyProfile: MNC- world’s largest producer of epoxy molding compound is building a responsive team of loyal individuals with flexible skills and an unwavering commitment to deliver excellence to our customers within a dynamic environment

Other Information’s :

Location: Senoko South Road-Transportation Provided from Jurong East and Tampines MRT Station

(Direct Bus 169 from Woodlands MRT and AMK)

• Working Hours : 8.00am – 5.30pm
• Meal allowance / OT pay / Uniform provided
• Variable Bonus (depends on individual performance and company profits)
• AWS 1 month
• Other added benefits such as healthy lifestyle scheme etc

Interested candidates, please send your detailed resume stating Past Employments, including Reasons of Leaving, Last Drawn Salary for the most recent 2 positions (breakdown of basic salary, allowance, bonuses etc), Expected Basic Salary and availability.By sending your job application/resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Quennie Chen

EA Personnel Reg No.: R1222837

Company Overview

Royal Ocean Marine Enterprise Pte Ltd is a leading niche recruitment consultancy in Singapore specializing in maritime, oil & gas, petrochemical, legal, and related industries. We provide expert talent solutions and have a strong track record across multiple sectors.

Job Summary

Lead and manage service operations for marine systems in ship repair projects, ensuring timely, safe, and quality maintenance and repair services while optimizing resources and driving continuous improvement.

Responsibilities

• Lead day-to-day service operations for marine systems in ship repair projects to ensure efficient and timely completion
• Coordinate with technical teams, clients, and subcontractors to deliver quality service aligned with project requirements
• Develop and implement operational strategies to optimize workflow and allocate resources effectively
• Ensure compliance with safety regulations, industry standards, and company policies to maintain operational integrity
• Monitor service performance indicators and project progress, providing regular reports to stakeholders
• Lead and mentor service teams to improve skills, productivity, and team cohesion
• Identify opportunities for continuous improvement and implement best practices in service operations
• Manage budgets and procurement processes related to service operations to control costs and ensure resource availability
• Utilize project management tools and MS Office applications to plan, track, and report on multiple projects under pressure

Required competencies and certifications

• Bachelor’s degree in Marine Engineering, Mechanical Engineering, or a related field
• Minimum 5 years of experience in marine systems service operations or ship repair industry
• Strong understanding of marine systems and ship repair processes
• Proven leadership and team management skills
• Familiarity with safety regulations and quality standards in marine repair operations
• Excellent communication, organizational, and problem-solving abilities
• Those lesser experience can opt for service supervisor roles

Preferred competencies and qualifications

• Proficiency in project management tools and MS Office applications

Other Information

Chan Chee Meng 07C3069 R1110620

Key Responsibilities:

• Qualify, pursue and close large-scale new services businesses and drive successful renewal.
• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Deal Pursuit team, Services Delivery team, & Professional Services team, etc.
• Client Relationship Management:
• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.
• Strategic Account Planning:
• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.
• Customer Success Advocacy:
• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.
• Provide the right training sessions to induce more customers’ usage:
• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services and solutions industry.
• Strong understanding of IT hardware, cloud technologies, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.
• Experience in customer engagement, strong probing skills to understand customers’ pain points
• Strategic thinker with a proactive approach to problem-solving and decision-making.

EA License No.: 11C5502

EA Reg No.: R23114633

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The Manager, Future Care Planning (FCP) will report to the Senior Manager, FCP, which is under the umbrella of Community-Based Support Services (CSS). CSS is the dynamic and nimble service delivery arm in MINDS that respond to emerging needs of PWIDs and Caregivers in the community.

The Manager will assist the Senior Manager to oversee programmes, which includes Life+, Life Coaching and Home-based Care services. Life+ is a pilot initiative to enable and sustain inclusive community living and ageing in place for PWID through tailored client support, future care planning and the building of community capacities.

He/she will manage risk and quality of the programme and play a pivotal role to ensure the smooth execution of the programmes and assist in manpower management and allocation.

A client-centric, proactive thinker, resourceful and responsible team player, he/she works closely with colleagues, build community networks with stakeholders to raise awareness of future care planning and propel ageing in place in the community for our clients.

Programme Management

• Create, review and execute SOP and work processes and ensure compliance towards risk and safety management.
• Oversees and review the development of programmes to support and enhance independence of PWIDs for community living.
• Oversee programme quality control and budget.
• Ensure all areas of work are audit-ready.

Manpower Resource and Budget Management

• Monitor scheduling and staffing assignment.
• Ensure minimal standard of staff's service delivery is adhered to.
• Upskill the competency of staff and support professional development of team.
• Recruit volunteer/befriender and monitors needs and activation.
• Recruit and appraise performance of staff.
• Oversee budget, resource utilisation and procurement matters.

Build Stakeholder Relationship

• Collaborate with other organisations and stakeholders for the development of programmes to support future planning and community inclusion of PWIDs.
• Participate in networking sessions with external agencies, stakeholders and community partners.
• Develop community outreach plans for PWDs and their caregivers.
• Develop programs that support caregiver's future planning.

• Degree Holder in relevant Social Service /Allied Health Professional field.
• Possess experience in managing and leading team of staff.
• 3 Years and above of working experience in Disability Field.

• Effective good interpersonal, communication and time management skills.
• Analytical, well organised and pays attention to details.
• Have strong Interest and open attitude towards understanding Persons with Intellectual Disability and their needs.
• Appreciates and enjoys working with PWDs and their caregivers in future planning.

Job Summary:

We are seeking a seasoned and results-oriented Contact Centre Project Manager to spearhead the implementation and optimization of our contact centre projects. The successful candidate will bring a wealth of experience in contact centre operations, project management, BPO setup, and stakeholder management. This role is pivotal in ensuring that our contact centre functions at peak efficiency, delivering superior customer experiences, and aligning with our strategic business goals.

Key Responsibilities:

1. Project Management Lead the end-to-end management of contact centre projects, ensuring delivery within scope, time, and budget constraints.
   Develop comprehensive project plans, allocate resources effectively, and utilize project management tools to track progress.
   Proactively identify risks and implement mitigation strategies, managing changes in project scope, schedule, and costs efficiently.
   
2. Contact Centre Operations Conduct thorough analyses of call flows, customer service metrics, and operational performance to drive continuous improvement.
   Implement industry best practices to enhance customer satisfaction, streamline processes, and optimize contact centre performance.
   Stay abreast of emerging technologies and trends in contact centre management to ensure our operations remain cutting-edge.
   
3. BPO Setup and Management Lead the strategic setup and transition of Business Process Outsourcing (BPO) operations, ensuring seamless integration with existing processes.
   Develop and execute outsourcing strategies, oversee vendor selection, negotiate contracts, and manage transition plans.
   Design scalable BPO models that align with organizational goals and support long-term growth.
   
4. Stakeholder Management Act as a primary liaison between clients, vendors, and internal teams, ensuring clear communication and alignment of objectives.
   Manage stakeholder expectations, resolve conflicts, and maintain strong relationships to facilitate project success.
   Ensure client requirements are consistently met while balancing internal resources and capabilities.
   

Company Overview

APP Systems Services (APP) is a leading regional organization with strategically located sales offices and service centers across Southeast Asia and India. Our headquarter in Singapore serves as the central hub for innovation, collaboration, and operational excellence.

At APP, we are committed to providing advanced solutions in electronics, bioscience, vacuum technology, and related products, along with efficient after-sales support. Our expertise extends to critical processes/services in the semiconductor,  optics, pharmaceuticals, bioscience, R&D and defence industry. Through longstanding partnerships with global industry leaders, we have built a reputation for quality, reliability and technological leadership.

Why Join us?

We are an established and diversified group of companies specializing in high-technology products and process plants. APP has experienced significant growth in recent years. We nurture a supportive and empowering environment for motivated individuals to unlock their full potential. If you're ready to challenge yourself and showcase your abilities, APP offers the perfect environment for you to thrive.

We are looking for an Assistant Service Manager to oversee our Chiller Service team in Singapore. This role is ideal for someone ready to step into a leadership position while still leveraging strong technical knowledge in Chiller systems.

In this role, you will play a key role in ensuring the reliable operation of cooling systems across industrial and semiconductor environments, while system uptime and quality are critical.

What You Will Do:

·       Manage overall repair and installation operations of the Chiller service team.

·       Lead and guide a team of service engineers in troubleshooting, servicing and preventive maintenance, while providing support for on-site servicing activities when required.

·       Ensure high workmanship quality, safety compliance, and minimal downtime for customers.

·       Supervise, coach and develop engineers to strengthen team capability and maintain consistent service quality.

·       Participate in chiller installation projects including site coordination/installation, electrical interface, commissioning, testing, and handover.

·       Plan and coordinate manpower deployment, job scheduling, tools readiness, spare parts availability, and service documentation to support efficient operations.

·       Manage customer communication, support technical discussions and resolve site escalations in a professional and timely manner.

·       Drive continuous improvement in service processes, productivity, and system reliability.

What You Must Have:

·       Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.

·       Minimum 4 years of relevant experience in industrial or commercial refrigeration and chiller system, including leadership exposure.

·       Strong troubleshooting and diagnostic skills

·       Experience managing or guiding a team on-site or in service operations

·       Good communication skills to handle customers and internal coordination.

·       Able work in a fast-paced service environment.

Why Join Us

·       Supportive team environment with structured operations

·       Opportunity to grow both technical and management skills

·       Stable company with consistence service demand.

• Manage Centre operations and collaborate with sheltered workshop
• Engage stakeholders to contribute with long-term strategic planning
• Oversee staff onboarding, professional training, performance appraisals, and fostering team morale.
• Partner with therapists and Allied Professionals to design, execute, and assess developmental programs
• Plan staff scheduling, and resource management to maintain high-quality service standards and operational efficiency.
• Ensure the centre remains audit-ready by managing administrative workflows, data reporting, and strict adherence to regulatory standards and internal SOPs.
• Act as a strategic deputy to the Deputy Director, assisting with high-level development projects and organisational goals.
  

Job Requirements:

• Minimum Degree in Psychology or relevant certificate
• Minimum 2 years experience working in sheltered homes or inclusive schools
• Working Hours: Monday to Thursday - 8am to 5.30pm & Friday 8am to 5pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

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