Total 11 process engineer job vacancies in Customer Service category in Bukit Damansara

About the Role

We are seeking a skilled Service Engineer who installs, maintains, and troubleshoots security systems, delivers reliable technical support, and ensures optimal system performance and customer satisfaction.

Job Responsibilities

Installation & Commission

• Set up and configure equipment or systems at customer sites.
• Ensure proper functioning and compliance with specifications.

Maintenance & Repairs

• Perform routine preventive maintenance.
• Diagnose and fix faults or breakdown in equipment or systems.

Technical Support

• Provide on-site or remote support to customers.
• Troubleshoot issues and offer solutions promptly.

Customer interaction

• Communicate effectively with clients to understand their needs.
• Train users on proper operation and maintenance of equipment.

Job Requirements

• Minimum NITEC in Electrical / Electronic Engineering
• Minimum 5 year working experience in Security system suchas Integrated Security Management System, Card Access Control System, IntrusionDetection System, FIDS System, CCTV System, PA System, Fire Alarm System.
• Proficient in Microsoft Office Suite (Excel, Word,Outlook), Microsoft Project, MS Team and AutoCAD
• A self-starter, comfortable working independently andtake high level of responsibility.
• Resilience, entrepreneurship spirits, self-direction,risking-taking and adaptability to environment.

About our client: Our client operates in the process and industrial plant engineering design and consultancy sector, supporting industries such as Oil & Gas, Power Generation, Petrochemical and Refining.

About the role:

• Provide technical assistance and commissioning support to clients during installation, commissioning, startup, and overhaul of mechanical equipment including centrifugal compressors, steam turbines, reciprocating compressors, and control systems.
• Perform troubleshooting, fault diagnosis, and resolution of control system issues in field environments.
• Support installation, servicing, maintenance, and startup of OEM equipment and systems.
• Interpret and read piping and instrumentation diagrams (P&IDs) for field execution and troubleshooting.
• Write clear and concise daily field reports to document job progress, issues, and resolutions.
• Ensure accurate completion of installation, commissioning, and startup documentation prior to demobilisation from site.
• Prepare and submit expense reports and timesheets in a timely and accurate manner.
• Record and report field issues to enable factory investigation, corrective actions, and warranty claim resolution.
• Provide training and guidance to customer operators and maintenance personnel when required.
• Ensure compliance with company technical standards, safety requirements, and quality procedures at all times.
• Undertake any other duties as assigned by management.

About you:

• Minimum Degree in Electrical & Electronics Engineering or Mechanical Engineering.
• At least 4 years of hands-on field service experience in Oil & Gas and/or Petrochemical industries.
• Strong experience in turbomachinery equipment such as compressors, steam turbines, and related rotating equipment.
• Familiarity with control systems such as Triconex, Siemens, Allen-Bradley PLCs, or equivalent.
• Ability to read and interpret P&IDs, technical drawings, and engineering documentation.
• Proficient in MS Office and MS Project applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills with customer-facing experience.
• Ability to work independently with a high level of integrity, responsibility, and professionalism.
• Willingness to travel extensively for overseas assignments.

Other:

• Work location: Central
• Work hours: 5-day workweek

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Kimberly Wong

EA Personnel Reg. No.: R1984508

 Ensure the team adhere to Quality and Safety standards. Conduct periodically

quality walks, safety walks and safety inspections. Coach team on safety

behaviour, and be a role model.

 Lead and develop a team of maintenance and call back technicians: train,

assess, optimise the resources.

 Perform the yellow belt technical assessment for the EI technicians and guide

green and red belters to be prepared for their assessment

 Coordinate subcontractor works and audit their work quality standards.

 Carry out feasibility study, health checks and standardisation project for lifts and

escalators according to customers’ requests, industrial trend and code of

practice requirement.

 Provide technical support for internal staff from Service, Project, Sales and

Sales Engineering Department.

 Coordinate with factory and/ or suppliers and contractors to implement new

systems or repair existing ones on Schindler equipment, per customers’

requests.

 Coordinate and monitor corrective action programs, non-conformance, field

feedback and field information.

 Support in the preparation of reporting for internal or external usage.

 Carry out ad-hoc assignments, such as, conduct training, attend customer

meetings, etc.

 Lead in daily operations like maintenance scheduling and call back resources.

 Liaise with customers on their complaints and take the lead in follow up actions.

 Coordinate, monitor, execute actions on operation problems and lift technical

problems.

Job Requirement

Min 2.5 years of experience in administration and support of Desktop support.

Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

Roles and Responsibilities

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

d) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

Responsibilities:

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.

d) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

e) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

f) Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.

g) Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).

h) Manage (liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change) 3rd party vendors.

i) Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.

j) Provide MAC (move, add and changes) for IT infrastructure services.

k) Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in house application)

l) Provide desktop support for BCP and BCP exercises.

m) Printer Maintenance (Comprehensive includes Maintenance Kit)

- 1st level problem analysis and troubleshooting

- Repair and replacement of expandable mechanical parts (such as transfer & pickup rollers, swing blades, etc.).

1. Coordinate with the Vendor (warranty) and ensure that the printers are restored to working condition
2. Configuration and setup including print server
3. Yearly preventive maintenance

Requirements

a) Min 2.5 years of experience in administration and support of Desktop support.

b) Candidate needs to possess good communication skills.

c) Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

d) Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

e) Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

JOB SUMMARY:

The Infrastructure Support SecurityEngineer perform routine infrastructure operations and maintenance activities, monitoring and maintenance of cyber security systems and applications. He/She assists with monitoring infrastructure performance,security alerts and events. He checks for problems in existing systems andmodifies work processes by following defined procedures, processes and qualitystandards. He assists with the analysis of security-related information andevents, escalation of incidents for validation and remediation. He is required to be on standby (offsite) with on-call availability with varied duty rosterincluding nights, weekends and holidays.

He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant softwareplatforms on which the database is deployed. He is familiar with cyber securitystandards, protocols and frameworks, and is required to act in accordance withthe Cyber Security Act 2018. He is knowledgeable in using various cybersecurity tools and techniques to monitor and resolve incidents.

The Infrastructure Support Security Engineer is alert and vigilant in performing monitoring activities and isable to analyse and resolve security related issues critically. He is able to methodically identify the cause of the issue, evaluate it and develop asolution in collaboration with the team. He communicates clearly in his interactions with others and coordinates effectively with his team to perform infrastructure support and security operations.
RESPONSIBILITIES:

Overseeinfrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware,systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Performminor infrastructure repairs in accordance with design or installation specifications

Maintaininfrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolveinfrastructure-related problems and issues

• Act asthe first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Overseeservice level agreements and service improvements

• Assist indeveloping service-level objectives and targets
• Maintainlogs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Monitorcyber security systems

• Perform cyber security monitoring activities on IT systems and applications
• Categorise security incidents and breaches that occur
• Track and react to security monitoring alerts
• Compile reports on the performance of security operations for management reporting

Maintaincyber security operations

• Assist with the implementation of agreed security system changes and maintenance routines
• Assist in the implementation of new cyber security programs
• Assist with conducting vulnerability and penetration assessments
• Assist in aligning cyber security systems with established service agreement standards
• Maintain documentation of all maintenance procedures and tests on cyber security systems

Respondto cyber security queries

• Assist inresponding to cyber security issues
• Assist inforensic threat investigations
• Assist with resolution of security-related issues
• Assist with simulation of user problems to identify drawbacks of cyber security systems
• Recommend modifications to cyber security systems to address issues
• Maintainlogs of cyber security incidents

Facilitatecyber security compliance

• Assist with the implementation security policies, standards and procedures
• Educate users on cyber security policies, standards and practices
• Identify improvement areas to existing security policies and procedures
• Monitor third party compliance with organisational cyber security policies, standards and procedures
• Monitor users’ adherence to cyber security policies, standards and procedures

Optimisecyber security system performance

• Assist with piloting of new cyber security tools, technologies, and processes
• Assist with installation of new cyber security related hardware and software
• Assist with security system testing and ongoing optimisation or changes such as scheduled upgrades and updates
• Maintain documentation of all optimisation activities
• Recommend security products, services and/or procedures
• Propose improvements to IT operational processes, procedure manuals, and documentation

QUALIFICATION& EXPERIENCE:

• Diploma/Degreein Computer Science or IT, or with at least 2-3 years of experience indeploying and maintaining Server, Storage and Backup solution in Windows &Linux environment.
• Experiencein administration of Microsoft Server, SQL Server, Reporting Server.
• Experiencein administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experiencein administration of AD, RDS and System Troubleshooting.
• Experiencein administration of Email System (Microsoft 365) and Troubleshooting.
• Experiencein administration of End User Computing (EUC) and Troubleshooting.
• Experiencein administration of networking / perimeter network security / WANconnectivity.
• Experiencein Cyber Security such as discovering vulnerabilities and risk in theenvironment, monitoring network performance and ensuring hardware and software applicationsare updated.

SKILLS ANDATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivatedwith a strong drive to succeed.

What We’re Looking For:

• Passion for AV Technology

• Good communication skills

• Highly motivated individual

• Team player

• Problem-solving skills

Responsibility:

• Present solution to potential clients

• Build and maintain client relationships

• Stay updated on market trends

• Work with pre-sales and technical team

• Making regular reports on sales performance

• Making suggestions to improve sales performance

• Meet and exceed sales target

Qualifications / Requirements:

• Minimum diploma and related experience in AV field is as added advantage

• Sales experience is a plus

• Basic understanding of AV technology

• Fluent in written and spoken English, proficient in MS Office 365

• Product / Solution presentation skill

• Negotiation skills

Job Title: Service Engineer / Service Technician (ID1516)
Location: Yio Chu Kang
Working Hours: Mon to Fri 8.30am to 5.00pm
Salary: $3000 - $3500

Job Responsibilities:
• PLC programming
• Handling automation machines
• Troubleshooting mechanical/electrical equipment
• Testing mechanical/electrical components
• Modules Over-head bridge cranes preparation for commissioning, filling gear oil, bearing greasing, setting limit switch travelling & hoisting, overload trip setting & testing.
• Top side equipment cooling medium system preparation for commissioning, fresh water close circuit system flushing by using screen on plates type coolers to catch impurity and dirt, Glycol filling to cooling medium system through hull drain tank & expansion tank.
• Testing Cooling medium pumps no load & system load run.
• Glycol regeneration system preparation for commissioning, system flushing, hydro testing, Glycol filling & system running.
• Gas Dew point control- Refrigerant system preparation for commissioning, system flushing by nitrogen, hydro testing, Refrigerant charging to Gas skid & Compressor skid, and system running
• Supervised on Multi-disk writer manufacturing process. HUB(Mechanic Parts) balancing and testing, check inventory, calibrate instruments, draw the schedule and troubleshooting the machine.
• Plan and assign team members to safety and productivity.
• Perform testers conversion from product to product.
• Testing, trouble shooting and online the testers to production.
• Liaised with process group, automation group and production group to achieve a target yield and productivity.

Company Overview

EDPN Technologies is formed by multi-disciplinary professionals and consultants focused on delivering cost-effective, technically viable solutions that enhance customer service and satisfaction.

Job Summary

You will support the sales team by conducting site surveys, installing and commissioning hardware and software products, performing maintenance and repairs, and providing technical support to ensure timely, budget-compliant project completion.

Responsibilities

• Conduct site surveys to gather accurate project requirements and support the sales team’s customer engagements
• Install and commission hardware and software products sold by the company to ensure full operational functionality
• Perform preventive maintenance and on-site repairs to maintain product reliability and minimize downtime
• Conduct pre-delivery inspections and testing to verify product quality before deployment
• Execute in-house repairs to restore product performance and extend equipment lifespan
• Carry out site and factory acceptance tests to confirm compliance with project specifications
• Provide 24/7 standby support for corrective maintenance and technical troubleshooting to resolve issues promptly
• Coordinate with contractors, consultants, and end-users to ensure projects and installations meet deadlines and budget constraints
• Assist with wiring, cabling, and system integration tasks to support seamless product functionality
• Prepare detailed AutoCAD drawings to document system layouts and installations accurately

Field Service Engineer / Customer Engineer – Role Summary
Key Responsibilities

• Support Senior Field Service Engineers (Customer Engineers) with installation, maintenance, troubleshooting, and equipment upgrades at customer sites.
• Utilize digital analytics and diagnostic tools to identify and resolve equipment issues.
• Perform preventive and corrective maintenance on:Electrical systemsVacuum systemsMechanical systemsPlasma systemsHydraulic systemsGas delivery systems
• Communicate and coordinate directly with customers regarding service activities and equipment status.
• Carry out additional assigned operational and technical duties.

Minimum Qualifications

• Associate degree, military technical training, trade certification, or equivalent field service experience.
• 1–2 years of experience in field service, customer support, equipment maintenance, or a related technical role.
• Ability to read and understand electrical and mechanical schematics.
• Basic troubleshooting and diagnostic experience.
• Fundamental knowledge of:PneumaticsHydraulicsElectronicsVacuum technologyThermodynamics
• Familiarity with hand tools and test equipment such as digital multimeters.
• Good written and verbal communication skills.
• Basic proficiency in Microsoft Excel, Word, and PowerPoint.
• Valid driver's license and ability to obtain a passport if travel is required.
• Ability to comply with customer site safety, environmental, and health requirements.

Preferred Qualifications

• 2–4 years of experience in field service support or a related technical field.

Physical & Work Environment Requirements

• Frequent walking and standing for extended periods.
• Ability to work in confined spaces and perform physical tasks such as bending, kneeling, squatting, twisting, reaching, and climbing ladders or stairs.
• Ability to work at heights and lift up to 35 lbs (16 kg).
• Capability to distinguish colors for electrical and equipment work.
• Comfortable working around electrical systems and in noisy environments.
• Regular use of hand tools and power tools.
• Work is primarily conducted in a semiconductor cleanroom environment requiring:CoverallsHoodsBootiesSafety glassesGlovesRespiratorsChemical apronsFace shields

Job Description & Requirements

We are a Japanese MNC with subsidiary offices located across Asia and we are looking for potential candidates to join our company. All hired candidates are required to perform the below tasks on a daily basis:

• Perform / give instruction on abatement system (scrubber) PM service, activate charcoal & catalyst replacement on site.
• Provide CM & troubleshooting on site.
• Perform equipment installation, onsite refurbishment and retrofit task.
• Develop high technical competency on company, equipment servicing and troubleshooting.
• Monitor field service works comply with company/customer site policies & procedures.
• To report all issues pertaining to customer claim reports.
• Prepare daily and monthly reports for management.
• Provide service reports on assigned task.
• Ensure and comply with healthy and safe work procedure.

Requirements:

• Higher Nitec certificate preferably in electrical, mechanical or technical background is preferred.
• Good command of written & spoken English & Chinese.
• Minimum 1 year of related experience in maintaining machine operation.
• Responsible, independent with excellent customer service skill.
• Possessing general knowledge: understand the basic unit system, mechanical system and, chemical term language.
• Having knowledge of machinery code, standard, and rule is preferred.

Remuneration:
Basic

Transport Allowance

Attendance Allowance

Phone Allowance

Working Hours:

Mon – Fri 8.30am to 5.30pm

Benefits:

• AWS
• Variable bonuses
• Quarterly Sales Part Incentive (After 6 months confirmation)
• Yearly Medical Encashment
• Yearly Increment