Total 654 it manager job vacancies in Customer Service category in The Philippines

Your new company
A logistics firm is looking for a Contact Centre Manager (BPO)

Your new role

• Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.
• Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.
• Foster a workplace that helps the team thrive.
• Actively engage and support the development of your team to ensure better performance and succession planning.
• Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.
• Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.
• Contribute to the design and implementation of change requests which impact the contact centre.
• Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer
• experience.
• Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.
• Identify and instill best practice, processes and systems and drive continuous improvement environment.
• Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.
• Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

What you'll need to succeed

Your previous experience in a similar role will lead to your success, as you will ideally have:

• Minimum Degree in any discipline
• At least five (5) years of experience in managing projects of similar domain (including experience in call centre management), scope and scale
• Good knowledge of contact centre industry best practices.
• Good supervisory, communication, interpersonal and project management skills.
• Possess Customer Operations and Performance Centre (“COPC”) certification or equivalent

What you'll get in return

You will be given the chance to continuously grow in the company due to the expanding business entity, whilst being a part of the team in the growing business.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email francesca.kok@hays.com.sg for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Job Summary:
The IT Support Specialist is responsible for providing technical assistance andsupport for incoming queries and issues related to computer systems, software,and hardware. This role ensures smooth operation of IT services and quickresolution of technical problems to support business operations.

Key Responsibilities:

• Provide first-level support for hardware, software, and network issues via phone, email, or in-person.
• Install, configure, and maintain computer systems, laptops, printers, and other IT equipment.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Maintain and update documentation of IT processes, systems, and troubleshooting steps.
• Assist in setting up new user accounts, email, and access permissions.
• Perform routine maintenance and upgrades of software and hardware.
• Escalate unresolved issues to senior IT staff or vendors when necessary.
• Monitor IT systems for performance, security, and potential issues.
• Provide guidance and training to end-users on best practices and IT policies.

Required Skills & Qualifications:

• Nitec, Diploma in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in IT support or helpdesk roles.
• Knowledge of Windows, macOS, and/or Linux operating systems.
• Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN).
• Knowledge of common business software (Microsoft Office, email clients, etc.).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Customer Support Engineer (IT)

• 1 year renewable contract
• Work location: Paya Lebar, however you will need to travel island wide based on customer's service request.
• Work hours: Mon - Fri, 9am to 6pm
• Standby - weekly rotation

We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.

• Provide field support based on SLA (24x7)
• Perform standby duty based on rotation basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

Requirements

• Minimum 1 year experience in similar field
• Minimum Diploma holder in an IT related discipline
• Able to lift and move computer parts < 15KG for parts replacement.
• Able to assemble and disassemble a server or desktop computer.
• Able to perform system rack mounting with minimal support.
• Certifications such as CompTIA A+, Server+, or relevant certifications
• Candidates without certification, but possessing substantial x86 hardware experience, will be considered
• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
• Contributes positively as a team player and align to business goals.
• Experience in independent hardware maintenance, services delivery
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment.
• Team player, openness towards different cultures.
• Self-motivated and delivery focused.
• Strong problem-solving and analytical skills.

Preferred:

• Industrial certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus

Job Description

● Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.

● Support event, video conference with understanding knowhow and break fix

● Support and troubleshoot desktop Technology and application like Microsoft Office

● General concept for reporting, dashboard

● With proactive communication with senior executive with quick resolution and follow up plan

● Fast learner on new technology with data driven

● Ensuring proper documentation, notification, tracking, and follow up of all incidents

● Team Management with cross country is preferred

● passionate, high performer, fast learner, willing to take ownership

● work overtime required occasionally for emergency, project and VP support

Job requirements:

● 5+ years of work experience in large enterprise companies

● University degree in computer science or equivalent experience in IT

● Strong knowledge in User & VIP Support and ITIL methodology

● Proven ability of project management

Strong Communication with different department and stakeholders

Job Description: Service Manager

The Service Manager oversees the full operations of the Service Department, ensuring high‑quality service delivery, customer satisfaction, and continuous improvement across all security and communication system services. This role requires strong leadership, strategic planning capability, and technical oversight to drive operational excellence and business growth.

1. Roles & Responsibilities
A. Strategic & Departmental Management
·     Develop medium- to long-term strategies for the Service Department to enhance efficiency, profitability, and competitiveness.
·      Review and optimise service workflows, processes, and standard operating procedures.
·      Analyse industry trends and recommend improvements to maintain competitive service offerings.
·      Oversee service budget planning, cost control, and resource allocation.
·      Identify opportunities for new service packages, value-added services, or digital enhancements.

B. Operations & Performance Management
·      Establish KPIs for service performance and monitor departmental achievement against targets.
·      Ensure adherence to SLAs, contractual obligations, and company policies.
·      Oversee escalated service cases and ensure proper resolution.
·      Approve service plans, preventive maintenance schedules, and improvement actions.

C. Leadership & Team Management

·      Lead and manage service teams including Assistant Service Manager, engineers, technicians, and maintenance sales personnel.
·      Drive team performance through reviews, coaching, and competency development.
·      Oversee manpower planning, job assignment, and succession planning.
·      Conduct regular meetings with core team members to align goals and progress.

D. Customer Relationship & Stakeholder Management

·      Act as the senior point of contact for key clients, managing agents, and council representatives.
·      Oversee escalations, major incidents, and service failures.
·      Conduct strategic client reviews to assess satisfaction and improvement areas.
·      Strengthen long-term customer relationships to support account retention and growth.

E. Technical Oversight & Problem-Solving
·      Provide high-level technical guidance on complex system issues across Intercom, CCTV, Access Control, Alarm Systems, and Carpark Systems.
·      Work with Technical teams to analyse recurring faults and propose corrective actions.

F. Contract & Commercial Management
·      Oversee maintenance contract renewals, service proposals, and pricing structures.
·      Support sales in developing competitive service quotations and tenders.
·      Monitor revenue performance and ensure Service Department meets targets.

G. Reporting, Documentation & Continuous Improvement
·      Present service reports, operational analyses, and improvement recommendations to management.
·      Track service trends and customer feedback to identify improvement areas.
·      Lead digitalisation and system improvement initiatives.

H. Safety & Compliance
·      Ensure service activities comply with regulatory requirements, safety standards, and internal policies.
·      Oversee safety briefings, risk assessments, and compliance audits.

2. Requirements

Education
·       Diploma or Degree in Engineering, Electronics, Information Technology or related field.

Experience
·      Minimum 5–8 years of experience in service operations or technical support, preferably in security systems.
·      At least 2–3 years of experience in a managerial or supervisory role.

Technical Knowledge
·      Knowledge of security systems such as CCTV Systems, Access Control Systems, Intercom Systems, Alarm Systems, and Carpark Systems.
·      Understanding of maintenance service contract & operations and SLA management.

Skills
·      Strong leadership and team management skills.
·      Good problem-solving and decision-making ability.
·      Excellent communication and interpersonal skills.
·      Good planning and organizational skills.
·      Ability to handle customer escalations and high-pressure situations.

Other Requirements
·      Proficient in Microsoft Office applications.
·      Ability to prepare reports and documentation.
·      Customer-oriented mindset with strong service commitment.

About the Role

Our client is is a leading IT and cloud services provider dedicated to delivering reliable, scalable, and innovative technology solutions to businesses. They are looking for a proactive and customer-focused IT Helpdesk Support professional to join their team. In this role, you will be the first point of contact for users seeking technical assistance and play a key role in ensuring smooth IT operations across the organization.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone or email
• Perform first-level troubleshooting for hardware, software, and application-related issues remotely
• Provide guidance and support to users on basic features and usage of software, hardware, and peripherals
• Carry out basic administrative tasks, asset management, and routine IT housekeeping
• Create, track, and manage IT service incidents using PSA (Professional Services Automation) tools
• Assign incidents to onsite support personnel when necessary
• Ensure timely resolution and closure of IT service tickets

Requirements

• Minimum NITEC or Diploma in Computer Engineering, IT, or related fields
• Preferably at least 1 year of experience in Helpdesk Technical Support
• Fresh graduates are welcome to apply
• Candidates without a diploma but with relevant experience are encouraged to apply
• Strong technical troubleshooting skills in hardware and software issues
• Familiarity with: Microsoft Windows, PC Hardware, Basic Networking, Microsoft 365, Apple macOS (advantageous)
• Preferably candidates specializing in IT/Computer – Network/Software/System or equivalent
• Good interpersonal and communication skills to interact effectively with end users and IT teams

**Only shorlisted candidates will be notified. Remuneration package will commensurate with qualifications and experience.

Company Introduction

Our client is a well-established financial services organisation. They are looking for a permanent hands-on IT Support Engineer (Trading floor) to join their IT Operations team and provide frontline support to business users, with a strong focus on maintaining a stable and responsive trading floor setup. This is a great opportunity for someone who enjoys solving technical issues in a high-pressure environment and wants exposure to trading-related support.

Job Responsibilities

• Provide first-line IT support to internal users and assist with technical issues across desktops, laptops, phones, printers, trading terminals, and related devices
• Respond to technical requests via phone or ticketing system and ensure timely resolution of issues
• Troubleshoot basic hardware, software, and network problems, and escalate more complex matters when needed
• Support day-to-day operations on the trading floor to minimise downtime and ensure users can work smoothly
• Monitor systems and infrastructure health, and follow up on any incidents or alerts
• Track, document, and update support tickets, resolutions, and follow-up actions accurately
• Assist with end-of-day processing checks and ensure reporting activities are completed successfully
• Help with the administration of trading platforms and coordinate with vendors for system enhancements or upgrades
• Work closely with internal IT teams to improve support processes and user experience
• Support incident communication and provide updates to relevant stakeholders during outages or service disruptions

Job Requirements

• At least 3 years of experience in desktop support, IT support, or helpdesk support
• Strong troubleshooting skills across desktop, hardware, software, and basic network issues
• Open to shift work, including coverage for day, afternoon, night shifts, and public holidays when required
• Experience supporting trading platforms or users in a financial services environment will be an advantage
• Candidates without trading support experience may still be considered if they are technically strong in desktop support and willing to learn trading support over time

Why You Should Join Them

• Opportunity to support a live trading environment and gain exposure to a more specialised support function
• Good platform for desktop support engineers who want to move into trading-related IT support
• Stable team structure with direct reporting into the IT Operations lead
• Shift allowance provided, including higher allowance for night shift coverage
• Performance bonus entitlement on top of base salary
• Open to strong desktop support candidates who are keen to learn and grow into a broader support role

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

Locations: Paya Lebar OR Greenwich (p/up at Kovan, Serangoon, Woodlands, Tampines)

Greenwich (headcount 45-50)

830am - 6pm (Mon - Fri)

230pm-12mid night shift if required as line is running on 24/7 (not exceeding 5x in a month)

Paya Lebar

830am - 6pm (Mon - Fri)

Responsibilities

•                   Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

•                   Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

•                   Foster a workplace that helps the team thrive.

•                   Actively engage and support the development of your team to ensure better performance and succession planning.

•                   Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

•                   Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

•                   Contribute to the design and implementation of change requests which impact the contact centre.

•                   Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

•                   Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.

•                   Identify and instill best practice, processes and systems and drive continuous improvement environment.

•                   Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

•                   Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements:

•                   Diploma/ Degree in any field with supervisory experience in contact centre
•                   Prior experience in BPO setting is required

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Roles & Responsibilities

Description of Division/Branch

The Ops insights and Analytics team under the Service Management Division (SMD) oversees and leverage data to inform operations policy and optimise operational efficiency. The team seeks to actively sense-make data and deep dive into data to identify trends and issues and recommend actionable insights. 

SMD oversees service coordination and effective implementation of KidSTART programmes nationwide.  We also oversee the service management of Hospitals and cross-regional partners/stakeholders. The ops insights and analytics team is a key pillar of SMD.  

Key Responsibilities

• Build and maintain relationships with key stakeholders across divisions and within SMD to understand business requirements and ensure the data environment serves SMD’s needs effectively e.g. via the data architecture, quality, designing the correct process or system set up to enable automated data collection and subsequent ease of retrieval and analysis.  
• Sense-make, deep-dive, coordinate, collect and manage operational data with KSL divisions and teams, ensuring data is consolidated, structured, and ready for analysis and reporting. 
• Analyse operational datasets and prepare insights reports to strengthen programme implementation.
• Design, develop and maintain operational performance monitoring tools to empower and facilitate SMD business units data-related work, including building dashboards to track key indicators such as service delivery trends, case management and manpower and resource utilisation.
• Maintain data governance practices for programme operations, including adherence to data standards, and supporting appropriate data access and usage in compliance with organisational and regulatory requirements.
• Ensure proper documentation of processes, reports verification, administration of SSNet Accounts, etc.
• Support the administration and tracking of division’s budget and operational planning to ensure effective and sustainable programme delivery.

Competencies

• Strong proficiency in data and analytics tools such as Excel, Power BI (preferred) and Tableau with experience in data manipulation, visualisation, applied statistical analysis. Familiarity with predictive or trend modelling will be an advantage.
• Minimum 3-5years’ experience working with data, operations or programme analytics. Experience in the social service, non‑profit, public or community-sector is an advantage but not a pre-requisite.
• Good working knowledge of data governance practices, including data quality framework, metadata management, governance standards and role-based access controls.
• Strong planning and problem-solving skills; demonstrates initiative and innovation in developing and improving operational or data-driven solutions.
• Meticulous and organised, with strong administrative, facilitation, communication and knowledge management skills, and the ability to translate data into clear and actionable insights for diverse stakeholders.
• Able to adapt to a fast‑paced, continuously evolving environment, and is confident navigating ambiguity when priorities or requirements shift
• Confident and collaborative team-player with strong interpersonal skills and ability to partner across different divisions.
• Familiarity with systems thinking, process automation tools (e.g. Robotic Process Automation), track record with applying AI tools effectively in service delivery, will be an advantage.

Centre Manager (Enrichment Centre)

Working Days:

• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics
  8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Centre Manager role

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Front Office Manager to manage, train and make improvements to the overall guest experience.

• Be pro-active in day to day operations for Call Centre

• Ensuring emails are responded in a timely manner

• Agree on and implement actions to make improvements to both internal and external customer service.

• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.

• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related department.

• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).

• Maintain guest history records to assist with returning guests.

• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.

• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.

• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.

• Ensure that we provide on time wake-up call services for hotel guests.

• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.

• Record all equipment and be familiar with the system and functions.

• Describe, assign and delegate duties and authorities for the operation of the department at all times.

• Plan and coordinate with the team, ensure adequate resources are available.

• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.

• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.

• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.

• Ensure handovers information to the next shift.

• Maintain in-depth technical knowledge and skills required for the job.

• Maintain guest histories to assist with returning guests.

• Attend and participate in regular operational and hotel meetings.

• Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.

• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.

• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.

• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.

• Be aware of potential highs and lows in the business.

• Complete regular financial and operating reports, as required or requested by the Front Office Manager.

• Follow company control procedures, controlling costs without compromising standards.

• Keep self-up to date and Introduce appropriate product knowledge courses to the team.

• Understand relevant Health & Safety legislations and their implications on the department’s operation.

• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.

• Maintain personal presentation to hotel and comply with IHG standards.

• Ensure that all reporting and servicing deadlines are met on a timely basis.

• Adhere to the hotel’s security and emergency policies and procedures

What we need from you

• A minimum qualification of O levels of equivalent

• At least 3 years of experience in the a supervisory level, including management experience 

• Strong sense of responsibility and self-motivation.

• Patient and responsible to solve all problems.

• Able to work under great physical and mental pressure.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Job Details:

• Role: Salesforce Service Manager
• Total Experience: 10+ Years
• Relevant Experience: 10+ Years
• BGV/Compliance: EP / Citizen / PR
• Location: Singapore On Site
• Work Mode: 5 days' Work from Office
• Budget: (Open to Market )

KeyResponsibilities

1.Technical Service Ownership

·      Own end-to-end SalesforceService Cloud platform for customer service operations

·      Ensure high availability,performance, and scalability for high-volume telco workloads

·      Lead incident, problem, andchange management with root cause analysis (RCA)

·      Define and enforce SLA/SLO/SLImetrics

2.Solution Architecture & Design

·      Define and govern Salesforcearchitecture aligned with enterprise standards

·      Design scalable solutions for:

·      Case management &omnichannel routing

·      Complaint & escalationhandling

·      Service request lifecycle

·      Review and approve solutiondesign, technical specifications, and code quality

·      Ensure best practices in datamodel design, security, and performance optimization

3.Integration with Telco Ecosystem (BSS/OSS)

·      Lead integration betweenSalesforce and telco systems:

·      Billing & chargingplatforms

·      Order Management Systems (OMS)

·      CRM/CDP systems

·      Network provisioning &assurance systems

·      Define integration patterns:

·      Real-time APIs (REST/SOAP)

·      Event-driven architecture(streaming, queues)

·      Batch/data synchronization

·      Ensure data consistency,latency optimization, and fault tolerance
DevOps& Release Management

·      Establish and manage CI/CDpipelines for Salesforce deployments

·      Oversee version control,environment strategy, and release governance

·      Ensure automated testing, codereview, and deployment quality

Drive adoption of DevOps best practices