Job Overview

We are seeking an experienced Infrastructure Support Engineer to provide onsite support for enterprise IT infrastructure, ensuring the availability, security, and performance of network, server, storage, and security systems. The role involves daily operations, troubleshooting, maintenance, patch management, incident response, and vendor coordination in a production environment.

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 3 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.
• Manage and support virtualization platforms such as VMware vSphere.
• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
• Troubleshoot network issues and support LAN operations, including routing and switching environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
• Monitor network performance and identify anomalies using tools such as SolarWinds.
• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
• Ensure airport operational systems and infrastructure platforms are available and stable.
• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
• Participate in system implementation, testing, maintenance, and operational readiness activities.
• Support basic network security tasks, including firewall rule adjustments and access control updates.
• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
• Conduct operational activities in alignment with ITIL service management practices and established procedures.
• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
• Foundational understanding of networking and IT infrastructure.
• Exposure to VMware vSphere virtualization environments.
• Basic knowledge of SQL or database concepts is advantageous.
• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
• Experience with network monitoring tools such as SolarWinds is advantageous.
• Understanding of ITIL service management practices is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
• Experience in supporting 24x7 or mission-critical operational environments is a plus.
• Experience in airport, aviation, or large-scale operational environments is advantageous.
• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Overview

We are seeking an experienced Infrastructure Support Engineer to provide onsite support for enterprise IT infrastructure, ensuring the availability, security, and performance of network, server, storage, and security systems. The role involves daily operations, troubleshooting, maintenance, patch management, incident response, and vendor coordination in a production environment.

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 3 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications

JOB SUMMARY:

The Infrastructure Support SecurityEngineer perform routine infrastructure operations and maintenance activities, monitoring and maintenance of cyber security systems and applications. He/She assists with monitoring infrastructure performance,security alerts and events. He checks for problems in existing systems andmodifies work processes by following defined procedures, processes and qualitystandards. He assists with the analysis of security-related information andevents, escalation of incidents for validation and remediation. He is required to be on standby (offsite) with on-call availability with varied duty rosterincluding nights, weekends and holidays.

He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant softwareplatforms on which the database is deployed. He is familiar with cyber securitystandards, protocols and frameworks, and is required to act in accordance withthe Cyber Security Act 2018. He is knowledgeable in using various cybersecurity tools and techniques to monitor and resolve incidents.

The Infrastructure Support Security Engineer is alert and vigilant in performing monitoring activities and isable to analyse and resolve security related issues critically. He is able to methodically identify the cause of the issue, evaluate it and develop asolution in collaboration with the team. He communicates clearly in his interactions with others and coordinates effectively with his team to perform infrastructure support and security operations.
RESPONSIBILITIES:

Overseeinfrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware,systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Performminor infrastructure repairs in accordance with design or installation specifications

Maintaininfrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolveinfrastructure-related problems and issues

• Act asthe first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Overseeservice level agreements and service improvements

• Assist indeveloping service-level objectives and targets
• Maintainlogs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Monitorcyber security systems

• Perform cyber security monitoring activities on IT systems and applications
• Categorise security incidents and breaches that occur
• Track and react to security monitoring alerts
• Compile reports on the performance of security operations for management reporting

Maintaincyber security operations

• Assist with the implementation of agreed security system changes and maintenance routines
• Assist in the implementation of new cyber security programs
• Assist with conducting vulnerability and penetration assessments
• Assist in aligning cyber security systems with established service agreement standards
• Maintain documentation of all maintenance procedures and tests on cyber security systems

Respondto cyber security queries

• Assist inresponding to cyber security issues
• Assist inforensic threat investigations
• Assist with resolution of security-related issues
• Assist with simulation of user problems to identify drawbacks of cyber security systems
• Recommend modifications to cyber security systems to address issues
• Maintainlogs of cyber security incidents

Facilitatecyber security compliance

• Assist with the implementation security policies, standards and procedures
• Educate users on cyber security policies, standards and practices
• Identify improvement areas to existing security policies and procedures
• Monitor third party compliance with organisational cyber security policies, standards and procedures
• Monitor users’ adherence to cyber security policies, standards and procedures

Optimisecyber security system performance

• Assist with piloting of new cyber security tools, technologies, and processes
• Assist with installation of new cyber security related hardware and software
• Assist with security system testing and ongoing optimisation or changes such as scheduled upgrades and updates
• Maintain documentation of all optimisation activities
• Recommend security products, services and/or procedures
• Propose improvements to IT operational processes, procedure manuals, and documentation

QUALIFICATION& EXPERIENCE:

• Diploma/Degreein Computer Science or IT, or with at least 2-3 years of experience indeploying and maintaining Server, Storage and Backup solution in Windows &Linux environment.
• Experiencein administration of Microsoft Server, SQL Server, Reporting Server.
• Experiencein administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experiencein administration of AD, RDS and System Troubleshooting.
• Experiencein administration of Email System (Microsoft 365) and Troubleshooting.
• Experiencein administration of End User Computing (EUC) and Troubleshooting.
• Experiencein administration of networking / perimeter network security / WANconnectivity.
• Experiencein Cyber Security such as discovering vulnerabilities and risk in theenvironment, monitoring network performance and ensuring hardware and software applicationsare updated.

SKILLS ANDATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivatedwith a strong drive to succeed.

• Provide administrative and coordination support to Project Managers and IT officers in support of infrastructure-related operations.

• Assist in document preparation, filing, digitisation and records management of infrastructure-related documents.

• Liaise with appointed service providers on routine operational matters, including backup media handling and records tracking.

• Ensure the daily sending and return of backup media are properly tracked and documented.

• Support stocktakes exercises and maintain proper records of hardware, peripherals and related inventory movements.

• Assist in the tracking and update of departmental assets, including cabinets, pedestals, keys and portable storage media.

• Digitise hardcopy documents for storage in the central digital repository.

• Support routine audit checks and verification exercises for assigned assets and storage media.

• Assist in disposal or condemnation exercises for expired hardware and peripherals, including records updating.

• Perform other ad hoc administrative and operational support duties as assigned.

Contract Period: 6 months

Work Location: Upper Pickering Street

Working Hours: Mondays to Thursdays: 8.30 am to 6.00 pm; Fridays: 8.30 am to 5.30 pm

Salary: $2760/month

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

• 5 Work Days Per Week
• Current Office Near to Kaki Bukit MRT
• Will Relocate to Tai Seng MRT in August 2026
• Medical Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

We are open to hire Senior Desktop Support Engineer / IT Support Specialist / Assistant IT Manager (Desktop & Infrastructure) - Depends on Years of Experience (1 Headcount Only)

End User Support & IT Operations

• Provide Level 1 and Level 2 technical support for end users, including troubleshooting hardware, software, network, email, and system-related issues.
• Install, configure, test, and maintain employee workstations, laptops, mobile devices, telephones, printers, projectors, access control devices, and other I! peripherals.
• Maintain IT asset inventory, software licenses, standard desktop images, and conduct regular asset audits.

Microsoft 365 & User Lifecycle Management

• Manage Microsoft 365 environment, including setup, configuration, administration, and ongoing maintenance.
• Support employee onboarding and offboarding activities by coordinating with HR on account creation, access provisioning, equipment preparation, email setup, and account deactivation.
• Manage and maintain corporate email systems, Teams, OneDrive, and other Microsoft collaboration platforms.

SharePoint, Intranet & Collaboration Platforms

• Manage and maintain the company's SharePoint environment, corporate intranet, shared folders, and departmental collaboration sites.
• Support business users in document management, access control, workflow configuration, and collaboration platform enhancements.
• Ensure proper governance, permissions management, and data organization across collaboration platforms.

Network & Infrastructure Administration

• Monitor, maintain, and troubleshoot office network infrastructure, including switches, routers, firewalls, wireless access points, VPN solutions, and server room equipment.
• Perform regular network health checks, identify performance bottlenecks, and ensure network availability, stability, and security.

Vendor Management & IT Procurement

• Liaise with external vendors, service providers, and telecommunications partners (e.g., Singtel) for IT infrastructure, internet connectivity, maintenance services, and project implementations.
• Coordinate procurement, deployment, and lifecycle management of laptops, IT hardware, software licenses,

IT Projects

• Participate in IT infrastructure projects, system upgrades, and office expansion or relocation initiatives.
• Coordinate relocation of IT equipment, network infrastructure, server room facilities, internet services, and end-user devices.

Systems Administration & Process Improvement

• Maintain the daily operation of business systems, including email, file sharing, collaboration tools, and authentication platforms.
• Develop, review, and maintain operational procedures, technical documentation, user guides, and disaster recovery plans.
• Serve as the administrator for WeCom (Corporate Communication Platforms) & others

Stakeholder Management & Reporting

• Work closely with HR, Finance, Operations, and business departments to understand IT requirements and deliver suitable technology solutions.

Others:

• Any ad-hoc duties required as assigned by the manager

About Berge Bulk

Situated within Singapore's vibrant maritime hub, Berge Bulk leads innovation in the shipping industry. Embracing their vision of leading the world towards a zero carbon future through safe, efficient, and sustainable shipping practices, Berge Bulk is making significant strides in technological advancements. With a goal to achieve carbon neutrality by 2025, Berge Bulk is actively shaping the future of shipping. This strategic pursuit reflects their commitment to maritime technology leadership.

Berge Bulk’s three key milestones

Berge Bulk has set an ambitious decarbonization timeline which consists of three key milestones…

• Offset 100% of Scope-1 carbon emissions from 2025.
• Build and operate a zero-emissions vessel by 2030.
• Achieve zero-emissions fleetwide by 2050.

Download our Brochure to find out more about Berge Bulk

Purpose of the Job

The Senior IT Specialist – Service Delivery & Infrastructure is responsible for the operational governance of IT services, IT Operations and business partnership. This role focuses on implementing efficient, reliable IT solutions that support shore-based operations. This role reports to the Head of IT.

This is an exciting opportunity to be part of a team driving digital transformation in a leading maritime company that’s on a mission to become carbon net-zero through innovation.

Job Accountabilities/Key Responsibilities

Financial Management & Budgeting

• Manage corporate IT spend within agreed budgets.
• Renew all IT contracts 4 months before expiry with a focus on cost savings
• Address financial variances exceeding 10% with the stakeholders.

Operational Excellence

• Formalize application onboarding processes for new IT systems and vendors.
• Improve IT service management.
• Optimize IT support operations (target: 10% reduction in incident tickets).
• Implement structured tech‑champion networks.
• Oversee patch management for servers, firewalls, and endpoints (non-security focused maintenance).

Innovation & Digital Transformation

• Evaluate emerging technologies to improve overall IT efficiency.
• Support development of key infra / security systems in our Azure environment.
• Develop architectural documentation.

IT Governance & Asset Management

• Establish operational governance frameworks and policies aligned with internal standards.
• Ensure compliance with regulatory requirements through audit support (non‑security‑specific).
• Manage IT risk assessment, business continuity planning, and penetration testing where applicable to infrastructure reliability.
• Maintain IT asset inventory and lifecycle management processes.
• Oversee end user training on general IT best practices (excluding security awareness).

Ad Hoc tasks assigned

• Any other ad-hoc tasks and projects as assigned by the Head of IT

Qualifications & Experience:

• Minimum 5–8 years of proven experience in IT support, preferably within the maritime or shipping industry.
• Strong financial management and budget control abilities.
• Excellent stakeholder management and business partnership skills.
• Knowledge of Microsoft technologies (Azure Cloud, M365-E5) and related IT solutions.
• Proven experience in Cloud platforms (Azure, M365-E5), Middleware / integration platforms.
• Experience with system migrations, architectural documentation, and IT governance.
• Good understanding of Technical IT, including cyber, cloud computing, infrastructure, application support.

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties ---------------------------------------------------------------------------------------------------------

• Provide reactive call-out response and exceptional service to Customers
• Installation of systems and products
• Provide Customer with product training
• Carry out hardware and software modifications/upgrades on existing sited equipment
• Regular Preventative maintenance of existing products
• Management and control of spare parts for product repair and upgrade
• Communication and escalation of any service issues in line with the relevant processes
• Cover for other regions during periods of high workload
• Working as part of a team or individually responding to on site customer support requests
• Weekend call-out cover – dependent on region
• Logical approach to fault finding

Academic Qualifications ----------------------------------------------------------------------------------------------------------------

• Minimum 1 year related technical maintenance / service support experience
• Recognized engineering qualification – preferably electrical/electronic
• Fresh graduates are welcome to apply.
• Training will be provided

Work Experience & Skills ----------------------------------------------------------------------------------------------------------------

• Strong computer skills and understanding of computer peripheral equipment and set up
• Good customer facing skills
• Organized approach to workload planning
• Ability to learn new skills and products quickly and efficiently
• Good written and verbal communication skills
• Could be able to work independently.
• Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
• Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;
• Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;
• Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;
• Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;
• Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
• Installation, testing & QA of new software versions prior to release to the customer.

Key Responsibilities

Service & Maintenance Delivery

• Perform preventive and corrective maintenance for mechanical and utilities systems across client sites

• Support systems including compressors, chillers, cooling towers, water treatment systems, MAU and AHU

• Attend to service calls, troubleshoot issues, and carry out timely repairs to minimize downtime

• Ensure all servicing activities are completed in accordance with SOPs and service standards

Client & Stakeholder Management

• Provide technical advice and recommendations to clients on system performance and maintenance

• Maintain good working relationships with clients, contractors, and internal teams

Coordination & Supervision

• Supervise and guide technicians in executing service and maintenance works

• Coordinate with subcontractors and suppliers for servicing, repairs, and parts replacement

Planning & Reporting

• Plan maintenance schedules and provide service reports and updates to clients

Others

• Perform any other duties as assigned

Requirements

• Diploma or Degree in Mechanical / Electrical Engineering or related discipline

• Minimum 3–5 years of experience in maintenance or service engineering (M&E / utilities systems)

• Strong troubleshooting skills in mechanical systems

• Good communication and client management skills

• Knowledge of HSE standards and safe work practices

 Ensure the team adhere to Quality and Safety standards. Conduct periodically

quality walks, safety walks and safety inspections. Coach team on safety

behaviour, and be a role model.

 Lead and develop a team of maintenance and call back technicians: train,

assess, optimise the resources.

 Perform the yellow belt technical assessment for the EI technicians and guide

green and red belters to be prepared for their assessment

 Coordinate subcontractor works and audit their work quality standards.

 Carry out feasibility study, health checks and standardisation project for lifts and

escalators according to customers’ requests, industrial trend and code of

practice requirement.

 Provide technical support for internal staff from Service, Project, Sales and

Sales Engineering Department.

 Coordinate with factory and/ or suppliers and contractors to implement new

systems or repair existing ones on Schindler equipment, per customers’

requests.

 Coordinate and monitor corrective action programs, non-conformance, field

feedback and field information.

 Support in the preparation of reporting for internal or external usage.

 Carry out ad-hoc assignments, such as, conduct training, attend customer

meetings, etc.

 Lead in daily operations like maintenance scheduling and call back resources.

 Liaise with customers on their complaints and take the lead in follow up actions.

 Coordinate, monitor, execute actions on operation problems and lift technical

problems.

What you will do:

As HVAC Service Engineer, you will play a crucial role in ensuring the efficient operation, maintenance, and servicing of HVAC systems. Your expertise in servicing, maintenance, overhaul, testing, and commissioning will contribute to the optimal performance of our clients' heating, ventilation, and air conditioning systems. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it:

• Perform routine servicing, maintenance, and inspection of HVAC systems to ensure proper functioning and efficiency.

• Overhaul and repair HVAC equipment, including identifying and resolving any issues or malfunctions.

• Conduct testing and commissioning of newly installed or repaired HVAC systems to verify their performance.

• Diagnose problems, troubleshoot issues, and recommend appropriate solutions to ensure continuous system operations.

• Collaborate with other team members and communicate effectively with clients to address inquiries and provide technical support.

• Maintain accurate records of service reports, equipment status, and maintenance schedules.

• Adhere to safety protocols and industry standards during all tasks and assignments.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Support proposals to support recommendations and solutions.

What we look for:

• O Level / A Level / ITE / Diploma in Mechanical and Electrical with 5 years working experience.

• Proven experience in maintenance, repair and troubleshooting within related fields of HVAC (Heat Ventilation Air Conditioning) or BAS (Building Automation System)

• Experience in working in mechanical or electrical works within HVAC industry

• Ability to read schematics and write up report

• Willing to learn new things and is a good teammate.

• Able to provide good customer service skills to our customers.

• Willingness to on standby and backup 

On behalf of our client, who is an Original Equipment Maker (OEM) in the built environment space, we are looking for a Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

[Job ID: 1628715]

Responsibilities: 

• Provide technical support to customers either on-site or remotely.
• Perform repair works and troubleshoot machines at customer site.
• Install new test machines and software upgrades.
• Develop manuals and Standard Operating Procedures (SOPs) for machines.

Requirements: 

• Diploma/Degree in Electronics or Mechatronics or related qualifications.
• Non-experienced candidates are welcome to apply.
• Have intermediate proficiency in Microsoft Office Excel, Words.
• Have knowledge in laser, Oscilloscope/Spectrum analyzer/other instruments.
• Can travel overseas on short notice.
• Is flexible to work on selected weekends and public holidays (Following PM schedule). 
• Is self-driven in pursuing technical knowledge needed for the job.
• Is a hands-on problem solver, skilled in machine maintenance.
• Is willing to work in a cleanroom environment.
• Has strong interpersonal skills with good oral and written communication skills.
• More than 3 years of experience in a service / field experience in a semiconductor industry is advantageous.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Zoe Lang Zhen Zhen

EA Personnel Registration Number: R23117353

EA License No.: 07C5771

Company Overview

EDPN Technologies is formed by multi-disciplinary professionals and consultants focused on delivering cost-effective, technically viable solutions that enhance customer service and satisfaction.

Job Summary

You will support the sales team by conducting site surveys, installing and commissioning hardware and software products, performing maintenance and repairs, and providing technical support to ensure timely, budget-compliant project completion.

Responsibilities

• Conduct site surveys to gather accurate project requirements and support the sales team’s customer engagements
• Install and commission hardware and software products sold by the company to ensure full operational functionality
• Perform preventive maintenance and on-site repairs to maintain product reliability and minimize downtime
• Conduct pre-delivery inspections and testing to verify product quality before deployment
• Execute in-house repairs to restore product performance and extend equipment lifespan
• Carry out site and factory acceptance tests to confirm compliance with project specifications
• Provide 24/7 standby support for corrective maintenance and technical troubleshooting to resolve issues promptly
• Coordinate with contractors, consultants, and end-users to ensure projects and installations meet deadlines and budget constraints
• Assist with wiring, cabling, and system integration tasks to support seamless product functionality
• Prepare detailed AutoCAD drawings to document system layouts and installations accurately

Field Service Engineer

Overview

We are seeking a hands-on and technically competent Field Service Engineer to support production, installation, commissioning, testing, and maintenance activities for marine and industrial systems. The successful candidate will work closely with customers, project teams, and internal stakeholders to ensure projects are completed safely, efficiently, and in accordance with quality standards and technical requirements.

Key Responsibilities

Field Service & Technical Support

• Carry out production, servicing, repairs, installation, Factory Acceptance Tests (FAT), field construction activities, plant commissioning, sea trials, and inspections of customer-supplied equipment.
• Perform troubleshooting, maintenance, and technical support for installed systems and equipment.
• Ensure all work is executed in accordance with technical specifications, installation manuals, and acceptance criteria.

Project Execution

• Coordinate site activities and liaise with customers regarding installation requirements, including hot work, welding, carpentry, cabling, and other site-related activities.
• Support project execution by requisitioning required equipment, materials, and tools.
• Assist engineers and project teams in preparing technical drawings, designs, and documentation based on customer requirements.
• Identify and communicate additional customer requirements or project scope changes to management.

Quality, Safety & Compliance

• Maintain accurate project documentation and ensure compliance with ISO standards and company procedures.
• Prepare and adhere to Job Safety Analysis (JSA), Work Method Statements (WMS), Permit-to-Work (PTW), and other safety requirements.
• Identify, document, and report quality issues relating to products, services, or installation activities.
• Ensure proper handling, calibration, and usage of inspection, measuring, and testing equipment.

Continuous Improvement

• Assist in developing and improving field support processes across all product lines.
• Support process improvement initiatives to enhance operational efficiency and service quality.
• Perform additional duties as assigned by Managers and Engineers.

Requirements

Qualifications

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Marine Engineering, Mechatronics, or a related technical discipline.
• Relevant experience in field service, commissioning, installation, maintenance, or marine/offshore engineering environments is preferred.

Skills & Competencies

• Strong technical troubleshooting and problem-solving abilities.
• Ability to read and interpret engineering drawings and technical documentation.
• Familiarity with FAT, SAT, commissioning, and inspection procedures.
• Knowledge of ISO documentation, Job Safety Analysis (JSA), Work Method Statements (WMS), and Permit-to-Work systems.
• Good communication and customer-facing skills.
• Ability to work independently and as part of a multidisciplinary team.
• Willingness to travel and work offshore, onboard vessels, or at customer sites when required.

Preferred Experience

• Marine, offshore, oil & gas, shipyard, industrial automation, or engineering services experience.
• Experience with sea trials, vessel commissioning, and onboard installation projects.
• Familiarity with electrical, mechanical, hydraulic, or control systems.

What We Offer

• Exposure to challenging marine and industrial projects.
• Opportunities for technical development and career progression.
• Dynamic and hands-on working environment.
• Competitive salary, allowances, and benefits package.