Total 1,912 customer experience manager job vacancies in Customer Service category in The Philippines

Customer Service Coordinator

Location: Western part of Singapore

Working hours: 44 hours per week (8.15am – 5.48pm) , 5 days work

Main Duties and Responsibilities

· Assist sales team

· Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems

· Independently preparing quotatons and control margins and controlling the sales performance of the dedicated accounts

· Responsible for the administration and update of all databases and the filing system

· Responsible for the control of the order processing including backorders in accordance with the responsible sales-, procurement-, disposition- or Management manager whether located in Singapore or Germany

· Proper and timely handling of all shipments including compliance with all applicable regulations and policies (customs and foreign trade law and import regulations of the importing country as well as specific customer requirements)

· Monitoring and coordination of the proper and timely dispatch of all shipments

· Responsible for the prompt return (to the superior) of all customer- and market information

· Creation of sales related evaluations in accordance with the sales manager/analyse markets/check market trends

· Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters

· Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets

· Participation in projects and documentation of the results

· Training of new sales coordinators

· Independent compliance of all duties which are listed in the manual sales overseas

· Autonomous contribution in the quality management process (suggestion system) and active participation in training programs

· Responsible for the rapid realization and control of all assigned tasks

Requirements

· Diploma holder with 2 years of experience

· Strong Excel knowledge or Knowledge for Navision/SAP

· Excellent communication skills with stakeholders

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to She••••••••@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 69•• •741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Yeoh Xianni Sherry

Ref: JOB-00427

Job Description:

This is a full-time role for a Customer Service Executive. The incumbent will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.

Key Responsibilities:

Customer Relations & Communication

• Acquire a thorough understanding of key customer needs and requirements.
• Ensure the fulfilment of customer orders.
• Promptly and professionally handle customer inquiries.
• Identify and assess customer needs to ensure service satisfaction.
• Develop SOPs for major clients and ensure the necessary training materials are disseminated to relevant parties.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Operations Management & Coordination

• Carry out and execute all daily tasks received from customers, ensuring that all relevant information is relayed to the respective Operations Teams at the end of the day.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Coordinate with customers and relevant parties for logistics arrangements (order processing, instructions, SOPs, permits, documentation, site passes, and special requirements).
• Ensure compliance with internal and external operational procedures.

Data Entry & System Management

• Perform accurate and timely data entry into the respective systems.
• Track and update shipments regularly.

Documentation & Compliance

• Handle import/export documentation, customs declarations, and Portnet operations.
• Generate reports on non-conforming services/events and recommend appropriate corrective actions for management approval before implementing these actions.

Financial & Invoice Management

• Verify contractors’ invoices as required.
• Provide quotations to customers.

Perform any other duties and responsibilities as assigned from time to time.

Job Requirements:

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• Minimum of 5 years' relevant experience in customer service or shipping documentation roles within a logistics company.
• Proven track record of working closely with Operations and Customers.
• Good knowledge of the chemical industry and bulk liquid logistics.
• Process-driven mindset with strong critical thinking skills.
• Excellent communication skills.
• Ability to effectively solve issues, make decisions, think critically, and offer creative solutions in freight transportation.
• Strong ability to document correspondence clearly and formally.
• Capable of working in a high-pressure, fast-paced environment.
• Experience with PortNet and TradeNet is an advantage.
• Able to start immediately or within a short notice period.
• Work Location: Jurong East

Can start work immediately

Job Objective:

•   Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)

Core Responsibilities:

Account Management

• Build relationships with existing customers by understanding their needs and assisting with their queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
• Plan material schedule for key private label customers
• Prepare costing, quotations and administrative duties of the Business Development department
• Verify and endorse purchase orders and process sales orders
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
• Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders

Job Specifications:

Minimum education qualifications:

• Diploma in any discipline
• Bachelor’s degree in any discipline an advantage

Minimum years of experience:

• 2 years of relevant experience in Business Development for diploma or degree holders
• Previous sales / customer service / telesales experience will be a plus

Key job-specific competency requirements:

• #Proactive in building relationships and proposing solutions

• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills

• Proficient in verbal and written English and/or Mandarin to be able to interact with customers effectively

• Basic proficiency in MS Office Word and Excel
• Knowledge of SAP B1 an advantage

• Issuing of loans and collection of payments. Training provided.
• Attend to clients' enquiries
• Provide good customer service to clients
• Other ad-hoc duties as assigned by superior

Requirements:

• Good communication skills with basic computer skills.
• High attention to details and accuracy.
• Ability to multi-tasking.

Only shortlisted candidate will be notified.

At Powerzone H2 Technologies Pte Ltd, we are dedicated to delivering excellence in our industry. We are seeking a capable, proactive, and highly organized Customer Service Executive to bridge the gap between our clients, internal technical teams, and management. If you thrive in a dynamic environment, love streamlining processes, and pride yourself on exceptional client relationship management, we want you on our team.

Job Summary

The Customer Service Executive will play a pivotal role in managing the end-to-end lifecycle of customer accounts—from initial inquiry and contract vetting to order fulfilment, delivery, and after-sales support. You will serve as a key coordinator between clients, suppliers, and internal departments (Sales, Operations, Finance, and Directors) to ensure seamless operations and high customer satisfaction.

Key Responsibilities

1. Sales & Order Management

• End-to-End Order Processing: Handle the generation and processing of quotations, sales agreements, Purchase Orders (PO), Proforma Invoices (PI), Delivery Orders (DO), packing lists, and invoicing.

• Inquiry Management: Attend to new and existing customer inquiries (online and offline) promptly and professionally.

• Commercial Documentation: Handle and assist with the preliminary vetting of Non-Disclosure Agreements (NDAs), Memorandums of Understanding (MOUs), and commercial contracts.

2. Operations & Logistics Coordination

• Supply Chain Fulfilment: Organize delivery services, manage shipping lead times, and develop Standard Operating Procedures (SOPs) for air freight and export shipments.

• Technical Liaison: Facilitate communication between customers and suppliers regarding technical inquiries, feedback, and information translation, ensuring client demands are met.

• Operational Support: Assist with product development admin, formulate serial numbers for new orders, and manage warranty forms and customer questionnaires.

3. Client Relationship & After-Sales Support

• Account Management: Build and maintain strong, trusting relationships with clients; provide periodic follow-ups to both existing and potential clients.

• Issue Resolution: Handle customer feedback and coordinate internally to resolve issues smoothly, ensuring final project handovers meet expectations.

4. Data, Reporting & Administrative Support

• Executive Scheduling: Manage calendars and coordinate meeting appointments for Company Directors with clients and/or suppliers.

• Data Maintenance: Tabulate supplier data, update the PZH2 pricing table, maintain accurate customer databases, and track service progress.

• Project Filing: Ensure proper documentation, archiving, and final project filing for audit and operational readiness.

Requirements

Education & Experience

• Minimum Qualification: Diploma or equivalent in Business Administration, Supply Chain, or a related field.

• Experience: 1–3 years of experience in sales coordination, operations support, customer service, or a client-facing role.

• Experience in engineering, green energy, logistics, or technical service industries is highly advantageous.

Skills & Competencies

• Communication: Exceptional interpersonal and communication skills is required to communicate effectively with clients and suppliers.

• Organizational Skills: Strong multitasking abilities with a sharp eye for detail and the ability to work under tight deadlines.

• Problem-Solving: Patient, responsible, and highly customer-oriented with a proactive approach to handling feedback.

• Independence & Teamwork: Ability to work autonomously with minimal supervision, while remaining a collaborative team player.

Preferred Qualifications

• Familiarity with digital communication tools, CRM software, and ERP systems.

• Experience handling high-volume inquiries and basic technical/contractual documentation.

What We Offer

• Competitive salary and benefits package.

• A dynamic, collaborative, and forward-thinking work environment.

• Opportunities for career growth and professional development.

Job Summary:

The Customer Service Officer role includes managing online court bookings, addressing customer inquiries and complaints, and ensuring that the facility is utilized effectively and efficiently. The officer will play a key role in maintaining a positive experience for all users and ensuring the smooth operation of the facility.

Key Responsibilities:

1. Customer Interaction:

• Handling customer inquiries

2. Facility Bookings and Reservations:

• Manage facility using the facility’s booking system, ensuring scheduling and efficient use of facility base on booking hours.

• Assist customers with making, modifying, or cancelling bookings, and handle walk-in reservations as needed.

3. Administrative Support:

• Ensure the customer service area is clean and organized.

• Assist in updating customer records, and preparing reports related to facility usage and customer feedback.

• Assist in managing full-timers’ and part-timers' scheduling.

• Support the administrative team with additional tasks as required.
  

4. Facility Coordination:

• Report any facility maintenance issues or equipment malfunctions to the appropriate staff.
• Ensure that all safety and facility protocols are followed by customers and staff.
• Assist in coordinating special events, tournaments, or promotional activities as needed.

Qualifications:

• Experience: Previous experience in customer service, preferably in a sports or recreational setting, is beneficial.

Skills:

• Excellent communication and interpersonal skills.

• Strong organizational abilities and attention to detail.

• Ability to handle multiple tasks and work efficiently under pressure.

• Basic knowledge of badminton and facility operations is advantageous.

Working Conditions:

• 5 days’ work week
• Fully on-site
• Required to work on weekends, including public holidays.

Location: Singapore Badminton Stadium (100/102 Guillemard Road)



Note: This job description is intended to outline the general responsibilities and requirements of the position. Additional duties may be assigned as needed to meet the evolving needs of the organization.

Roles & Responsibilities

• Oversee end‑to‑end order management with heightened ownership, ensuring accurate, timely processing and on‑time delivery, including proactive backlog review and escalation management.  
• Lead coordination with supply chain, logistics, sales, warehouse and external partners to resolve discrepancies, shipment delays and fulfilment bottlenecks
• Serve as the primary escalation point for complex customer issues, complaints, and service gaps; drive resolution through cross‑functional collaboration and root-cause analysis
• Manage both internal and external customer expectations, ensuring professional, timely, and solutions‑focused communication and service recovery.
• Supervise processing of returns, cancellations, RMAs and stock discrepancies with higher complexity; liaise closely with warehouse and vendors to ensure compliance and documentation accuracy
• Mentor and support junior customer service executives, providing guidance, coaching and on-the-job training to strengthen team capabilities.
• Champion continuous improvement initiatives to enhance service workflows, customer experience, order accuracy and operational efficiency.
• Provide structured feedback to management based on customer trends, recurring issues, and potential service enhancements.
• Collaborate with Sales, Customer Fulfilment (subsidiary), Technical Support, Marketing, Finance, HQ, and regional subsidiaries to ensure seamless service delivery and alignment on customer commitments.
• Lead proactive engagement with key customers and high‑value accounts to monitor service health, address risks early and strengthen relationship quality.
• Prepare and maintain accurate documentation, audit‑ready records, and service reports (e.g., order accuracy, issue resolution rates, service KPIs).
• Work with Finance to resolve complex invoicing and payment discrepancies; ensure adherence to internal controls, policies, and compliance guidelines.

Requirements

• Diploma or Bachelor’sdegree in Business, Supply Chain, Customer Experience or related fields.
• Minimum 3–4 years of relevant customer service experience.
• Experience in order management, logistics coordination or industry‑specific service operations (e.g., logistics, FMCG, electronics, retail, or manufacturing) is advantageous
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with CRM/ERP or order‑processing systems; SAP familiarity is a plus
• Strong analytical skills and ability to interpret service KPIs, customer data insights, and operational metrics.
• Strong verbal and written communication skills for liaison with internal stakeholders and customers.
• Proven ability to handle challenging situations professionally, multitask under pressure, and manage high volumes in a fast‑paced environment.
• Customer‑centric mindset with demonstrated problem‑solving skills and proactive ownership of service outcomes

Basic Functions: 

The role is primarily responsible for managing customer orders from receipt to fulfilment, ensuring accuracy, efficiency, and regulatory compliance. It involves close coordination with internal departments, external stakeholders, and logistics providers to ensure a seamless order-to-delivery process. The position also supports inventory planning and ERP system updates to enable smooth operations.

Duties: 
1. Order Management

• Serve as the key point of contact for customers regarding order-related matters.
• Verify customer purchase orders against product authorizations, registration status, and pricing.
• Acknowledge orders and confirm expected ship dates.
• Accurately process and enter orders into the ERP system (M3).
• Follow up on order status, backorders, and delivery timelines.
• Ensure all orders are processed in compliance with company policies and regulatory requirements.

2. Customer Service

• Handle customer inquiries in a timely and professional manner.
• Resolve order discrepancies and coordinate corrective actions.
• Maintain strong relationships with customers through consistent and clear communication.
• Collaborate with the Sales and Finance teams on distributor/intercompany pricing issues and order validation.

3. Inventory & Supply Coordination

• Coordinate with manufacturing sites to align production schedules with demand forecasts.
• Monitor and manage inventory levels to ensure product availability for confirmed orders.
• Participate in sales forecasting and demand planning with regional teams.
• Allocate inventory and manage replenishment for assigned product lines.

4. Logistics & Shipping Coordination

• Liaise with freight forwarders to arrange shipments using the most effective and cost-efficient methods.
• Negotiate freight quotations and recommend shipping options.
• Ensure timely booking, dispatch, and customs clearance of regulated inbound and outbound shipments.
• Prepare and verify shipping documents including invoices, packing lists, permits, and regulatory paperwork.
• Ensure accuracy and adequacy of documents for both local and international shipments.

5. ERP & Record Management

• Maintain accurate and up-to-date records in the ERP system (M3) for all order and supply chain transactions.
• Update and manage shipment records, order status, and inventory data.
• Ensure proper documentation for audit and compliance purposes.

6. Compliance & Continuous Improvement

• Ensure adherence to ISO 13485, FDA QSR 21 CFR Part 820,ISO 9001, and other applicable quality and regulatory standards.
• Identify and recommend process improvements to increase operational efficiency and service quality.
• Support internal audits and participate in quality system reviews when required.
• Perform other duties as assigned from time to time.

Requirements:

• Diploma or Degree In Business Studies/ Supply Chain/Logistics Management, or related field
• At least 2-3 years of relevant work experience.
• Strong communication skills (written and verbal)
• Proactive problem-solving and follow-up skills
• Strong organizational and coordination abilities
• Proficiency in ERP systems (preferably M3)
• Understanding of international shipping and logistics
• Knowledge of controlled and dangerous goods handling
• Familiarity with ISO 13485 / FDA QSR 21 CFR Part 820 /ISO 9001
• Proficiency in Microsoft Office tools

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities:

• Communicate with guests and/or customers to understand their preferences and needs and gather feedback
• Investigate and handle concerns and feedback received from guests and/or customers
• Communicate to relevant personnel and/or team members regarding guests and/or customers with specific needs
• Take action to address guests’ and/or customers’ concerns and feedback
• Handle Reservation Amendment Requests
• Handle Reservation Amendment / Cancellation Requests
• Handle Guest Complaint/ Guest Special Requests
• Handle Pre-Authorisation Of Guest’s Credit Card
• Handle Waiver Request

Requirements:

• Working knowledge in PMS will be an advantage
• Detailed oriented individual
• Able to work independently
• Strong interpersonal and communication skills

Job Description:

1. Manage Customer Maintenance Contracts:

Follow up on maintenance contract statuses and update as necessary.

Prepare new & renewal agreements for maintenance contracts

2. Quotation and Order Processing:

Prepare and follow up quotations for customers both before and after service delivery.

Process and follow up customer purchase orders (PO) and internal purchase requisitions (PR) to suppliers.

Generate Delivery Orders (DO), Packing Lists, and Sales Invoices in accordance with customer PO requirements.

3. Customer Support:

Address inquiries from customers and branches regarding spare part prices and stock availability.

Provide timely and accurate responses to customer queries.

4. Sales Order Management:

Efficiently process sales orders into SAP for accurate record-keeping and inventory management.

5. Maintain strict confidentiality regarding all company data and sensitive information.

6. Perform any other duties assigned by supervisors and management as needed.

Job Requirement:

• Minimum Diploma in Business Administration/Business Management or other related Diploma.
• 2 - 3 years of experience in Sales Admin or Customer Service-related job.
• Basic knowledge in industrial equipment distribution or spare part management.
• Strong communication (both verbal and written) and interpersonal skills.
• Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
• A team player, able to blend in with any groups and work successfully as part of a team.
• Good analytical and problem-solving skills.
• Detail-oriented, meticulous, able to work in a fast-paced environment.
• Able to prioritize effectively, well organized and accomplish assignments within the deadline.
• Proficient in SAP, Microsoft Words, Excel.

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Customer Support

Logistics and Supply Chain Support

Support in General Administration Activities

Customer service oriented

Able to do multitasking

Excellent in computer skills

Excellent in communication skills

Duties & Responsibilities:

Customer Service and Sales Support

-Provide assistance to customers, address inquiries and issues, and support the sales team to enhance customer satisfaction and drive sales.
-Samples processing
-Issuance of Purchase Contract, Sales Contract, PFI, Commission orders
-Payment collections

Logistics and Supply Chain Support
-Shipping Documents
-Products brochure, Specifications, Certifications and others

Admin and travel desk

-Handle day-to-day administrative tasks and manage travel arrangements, including bookings, itineraries, claims processing, meetings and related coordination for staff.

Benefits:

• Basic Salary up to $3,800
• 5 Days Work Week (Mon-Fri, 10am - 6pm)
• Hybrid Working Arrangement
• Career Progression Opportunities
• Supportive and Collaborative Work Environment

About the Role

We are seeking a Customer Relationship Executive to join our growing team. The ideal candidate is customer-focused, proactive, and passionate about building strong client relationships. You will be responsible for maintaining excellent customer experiences, addressing enquiries, and supporting clients throughout their journey with the company.

Key Responsibilities

Customer Relationship & Service Excellence

• Build and maintain positive relationships with clients through professional and timely communication.
• Respond to customer enquiries, requests, and feedback effectively across various communication channels.
• Provide personalized support and solutions to enhance customer satisfaction and retention.
• Serve as the main point of contact for assigned clients and ensure a positive customer experience.

Client Support & Coordination

• Coordinate with internal departments to ensure prompt resolution of customer issues.
• Assist clients with account-related matters, documentation, and service requests.
• Follow up on customer enquiries and maintain accurate records of all interactions.
• Support onboarding processes for new clients and ensure a smooth customer journey.

Administrative & Reporting Duties

• Maintain and update customer records in the company's database.
• Prepare reports and track customer engagement activities.
• Assist in scheduling appointments, meetings, and client follow-ups.
• Ensure all customer information is handled with confidentiality and accuracy.

Operational Support

• Identify opportunities to improve customer satisfaction and service processes.
• Support company initiatives, customer engagement activities, and events when required.
• Adhere to company policies, procedures, and service standards.

Key Requirements

• Minimum Diploma qualification or equivalent.
• At least 1 year of experience in customer service, customer relations, hospitality, sales support, or related fields.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a positive and professional attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to speak multiple languages is an advantage due to interactions with clients from diverse backgrounds.

• Resolve Escalated Issues: Act as the primary point of contact for escalated customer inquiries or complaints, including concerns related to delayed, misplaced, or damaged shipments, and pending documentation. Ensure timely and effective resolution with minimal disruption to clients.

• Cross-Department Collaboration: Work closely with key teams in operations, logistics, and warehousing to identify the root causes of issues and implement corrective actions to prevent recurrence.

• Customer-Focused Solutions: Provide tailored solutions to complex challenges, maintaining a client-first approach and ensuring that customer satisfaction remains a top priority.

• Clear and Compassionate Communication: Deliver consistent, clear, and empathetic communication to clients, providing them with timely updates and ensuring they are kept in the loop throughout the resolution process.

• Process Improvement: Proactively identify recurring issues or patterns and collaborate with relevant teams to suggest and implement process improvements that enhance efficiency and customer experience.

• Detailed Documentation: Maintain precise and organized records of escalated cases, resolutions, and follow-up actions, ensuring all documentation is easily accessible for future reference.

• Team Collaboration: Work seamlessly with other departments to ensure a smooth and consistent service delivery, promoting a cohesive and efficient work environment.

• Continuous Feedback: Regularly provide insights and feedback on customer care processes to help refine and enhance the overall customer experience strategy.

• Additional Responsibilities: Assist with any other duties or projects as assigned by the reporting officer, contributing to the overall success of the customer care team.

Location : Geylang Bahru
Working Hours : 8am-5pm, 5/6 work days alternate rotation weekly, including weekends (open to work 9.30am-6.30pm)
Salary Range : Basic Up to $3,000 per month + VB + On Duty Incentive

Responsibilities

• Attend to incoming phone calls and respond to basic customer enquiries
• Record customer details and pass information to the Sales Team for follow-up
• Perform accurate data entry and maintain proper records
• Take turns holding the company duty phone; successful conversions will receive incentives
• Provide respectful and professional service in all interactions

Requirements

• Prior customer service or call-handling experience preferred
• Able to handle sensitive conversations with empathy and professionalism
• Comfortable working in the funeral services industry (no physical handling of deceased required)

Email resume to chiewjie@recruitlync.com
Good Luck! Only shortlisted candidates would be notified.
Recruit Lync Pte Ltd 22C1000
Lim Chiew Jie R25157870