Total 1,915 customer experience manager job vacancies in Customer Service category in The Philippines

We are hiring a hands-on Centre Manager for a growing student care centre in Katong.

This role is responsible for overseeing daily centre operations, managing a small teaching team, building strong trust with parents, and ensuring programmes are delivered with consistency and care. The centre places strong emphasis not only on student care, but also on children’s thinking, emotional growth, creativity, expression, and confidence.

This role is suitable for someone with real student care or education operations experience who is comfortable working in a growing centre environment and taking ownership of both people and process.

Key Responsibilities:
• Oversee the day-to-day operations of the student care centre
• Ensure smooth running of daily schedules, student supervision, dismissal flow, and centre routines
• Lead, manage, and mentor a small teaching team
• Support a positive, professional, and child-centred team culture
• Act as a key point of contact for parents and handle feedback or concerns professionally
• Ensure programmes and daily activities are carried out consistently and in line with the centre’s philosophy
• Support student wellbeing, emotional safety, and positive behaviour management
• Conduct centre tours for prospective families and support enrolment conversations where needed
• Assist with staffing support, including onboarding and team development
• Step in to support class coverage when required during this early-stage phase
• Work closely with management to maintain quality standards and strengthen overall centre execution

Requirements:
• At least 3 to 5 years of relevant experience in student care, education, childcare, or a related setting
• Prior leadership, supervisory, or team management experience
• Strong parent communication and relationship management skills
• Confident handling of student behaviour and sensitive situations with maturity and sound judgement
• Organised, dependable, and execution-focused
• Able to lead a small team while remaining hands-on operationally
• Comfortable working in a growing centre environment where processes may still be developing
• Warm, grounded, and professional in working with children, parents, and colleagues

Preferred Qualifications:
• Diploma or Degree in Education, Early Childhood, Child Development, Psychology, or a related field
• Experience in a student care centre, boutique education setting, or premium enrichment environment
• Familiarity with programme-based, inquiry-based, or whole-child learning approaches

Working Hours:
• School term: Monday to Friday, 11:00am to 7:00pm
• School holidays: Monday to Friday, staggered 8-hour shifts within 7:00am to 7:00pm

Benefits:
• Annual leave: 12 days in the first year, increasing with service up to 15 days
• Medical allowance
• Work Injury Compensation Insurance (WICA)
• Year-end bonus or profit-sharing, subject to company policy

How To Apply

Interested applicants may apply with an updated resume.

Only shortlisted candidates will be contacted.

This recruitment is handled by First Konnection Pte. Ltd.

Please note that First Konnection is the appointed recruitment agency for this role.

The successful candidate will be employed directly by our client and will be under the client’s payroll.

First Konnection is not the employer for this position.

EA Licence No.: 22C1307

EA Personnel: Ben Chang

EA Personnel Registration No.: R23111820

This position reports to the Director and oversees the daily operations and overall functioning of the outlet dedicated to promoting holistic health and well-being. The responsibilities include managing staff, handle customer services over the counter and on the phone inquiries, sales of packages to the customers, ensuring the facility meets health and safety standards, developing marketing strategies to attract clients, handling administrative tasks such as appointment fixing, and fostering a welcoming and supportive environment for clients.

Job Requirements:

1. Good understanding on the products and services we offer

2. To be able to schedule appointments and walk ins

3. Handle any queries customer has and be able to handle any complaints and grievances that customer has

4. To be able to build rapport with customer ensuring customer comes back

5. To handle any operational tasks such as upkeep of storefront

6. To handle employees on the floor ensuring everyone is working efficiently

Competencies:

• Health and Wellness Knowledge: Basic understanding of nutrition and holistic health practices
• Administrative Skills: Proficiency in administrative tasks such as scheduling and record-keeping to ensure smooth operations.
• Customer Service: Excellent interpersonal and communication skills to interact with clients, address their concerns, and ensure high levels of customer satisfaction.
• Leadership Skills: Ability to lead and motivate a team of diverse individuals, set clear goals, provide direction, and foster a positive work environment.

Job Description

• Prepare and manage daily documents such as quotations, invoices, and delivery orders.

• Update job and project tracking sheets (e.g., installation schedules, servicing jobs).

• Assist in processing supplier orders, payments, and claims.

• Attend to customer inquiries via phone, WhatsApp, email.

• Handle after-sales service requests and plan the schedule.

• Plan, confirm, or adjust new client's installation dates; align schedules with internal team.

• Handle rescheduling, cancellations, or material shortages promptly; escalate issues when needed.

• Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.

• Coordinate with factory manager to order materials for ongoing projects or installations when required.

• Arrange logistics for picking up or sending out stocks and materials to job sites.

• Work closely with the installation team to manage daily work schedules and logistics.

Qualifications

• O Level, diploma equivalent or above.

• Basic computer skills (Excel, Word, Email)

• Good collaborative skills and a team player.

• Ability to handle multiple tasks while working in a fast-paced environment.

• Able to start immediately

Job Type: Full-time

Duration: 15 Jun 26 – 14 Sept 26
Salary: $2K per month
Location: near Eunos mrt

Customer Service Officer (Contract)

You will attend to phoneenquiries from our customers, effectively maintaining our Contact Centre’s highlevel of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

• Attend to enquiries and requests from phone calls in aprofessional and prompt manner.

• Update complete and accurate information on customerinteraction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised tocustomers.

• Alert management of issues and concerns that requireescalation for complete resolution.

• Work closely with stakeholders on the service requestrequirements.

• Deliver service requests within stipulated servicestandards.

• Work collaboratively as a team to clear all queues in thesystem promptly.

• Attend all compulsory training sessions and team huddlesas scheduled or requested by management to maintain service quality andoperational alignment.

• Undertake projects or otherresponsibilities as assigned.

We are looking for people who

• Min ’A’ Levels or Diploma holder with relevant workingexperience.

• Good interpersonal and communication skills.

• Possess a pleasant and cheerful disposition.

• Meticulous and detailed-oriented.

• High level of integrity and takes accountability of workand good attitude. Work well independently as well as in a team.

Interest applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Responsibilities / Duties

• Attend to customer enquiries efficiently and with professionalism
• Prepare pricing quotations and conduct follow-ups to secure business opportunities
• Work closely with internal departments including operations, logistics, and sales for smooth order execution
• Keep customers informed on order timelines, shipment status, and delivery updates
• Ensure customer records and related documentation are properly maintained and updated

Requirements

• Diploma in Business, Maritime, Engineering, or a related discipline is advantageous
• Candidates without formal qualifications should have a minimum of 2 years of relevant experience in a similar position
• Experience using SAP system is beneficial
• Good interpersonal, coordination, and communication skills
• Proficient in Microsoft Office applications

What We Offer

• Career stability and development opportunities within the marine sector
• Friendly and supportive workplace environment

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Lead and manage SOC team resources to ensure 24x7 security event monitoring, incident response, and timely escalation of cyber threats.
• Maintain and enhance SIEM/SOAR platforms, including fine-tuning detection rules, log ingestion, and ensuring high availability and disaster recovery.
• Lead forensic investigations, threat hunting for IOCs and TTPs, and drive end-to-end SOC capability uplift projects.
• Prepare and present detailed incident reports, including root cause analysis and remediation recommendations, to management.

Requirements:

• At least a degree in Computer Science or related certifications.
• Strong hands-on expertise in SIEM/SOAR operations, incident response methodologies, and defence solutions across host-based and network-based layers.
• Familiarity with Singapore regulatory frameworks (Cybersecurity Act 2018, MAS TRMG, CCoP) and industry frameworks such as MITRE ATT&CK, OWASP Top 10, and Cyber Kill Chain.
• Proven team leadership with direct reporting experience.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Field Service Engineer / Customer Engineer – Role Summary
Key Responsibilities

• Support Senior Field Service Engineers (Customer Engineers) with installation, maintenance, troubleshooting, and equipment upgrades at customer sites.
• Utilize digital analytics and diagnostic tools to identify and resolve equipment issues.
• Perform preventive and corrective maintenance on:Electrical systemsVacuum systemsMechanical systemsPlasma systemsHydraulic systemsGas delivery systems
• Communicate and coordinate directly with customers regarding service activities and equipment status.
• Carry out additional assigned operational and technical duties.

Minimum Qualifications

• Associate degree, military technical training, trade certification, or equivalent field service experience.
• 1–2 years of experience in field service, customer support, equipment maintenance, or a related technical role.
• Ability to read and understand electrical and mechanical schematics.
• Basic troubleshooting and diagnostic experience.
• Fundamental knowledge of:PneumaticsHydraulicsElectronicsVacuum technologyThermodynamics
• Familiarity with hand tools and test equipment such as digital multimeters.
• Good written and verbal communication skills.
• Basic proficiency in Microsoft Excel, Word, and PowerPoint.
• Valid driver's license and ability to obtain a passport if travel is required.
• Ability to comply with customer site safety, environmental, and health requirements.

Preferred Qualifications

• 2–4 years of experience in field service support or a related technical field.

Physical & Work Environment Requirements

• Frequent walking and standing for extended periods.
• Ability to work in confined spaces and perform physical tasks such as bending, kneeling, squatting, twisting, reaching, and climbing ladders or stairs.
• Ability to work at heights and lift up to 35 lbs (16 kg).
• Capability to distinguish colors for electrical and equipment work.
• Comfortable working around electrical systems and in noisy environments.
• Regular use of hand tools and power tools.
• Work is primarily conducted in a semiconductor cleanroom environment requiring:CoverallsHoodsBootiesSafety glassesGlovesRespiratorsChemical apronsFace shields

Our esteemed client is looking for Customer Service Associate (Call Centre)

• Competitive Compensation

• Diverse Work Settings

• Opportunities for Career Growth.

Job Responsibilities:

• Handle enquiries from callers

• Attend to calls in professional manner

• Timely rectification of issues

• Ensure enquiries are attended to, according to guideline

• Log enquiries onto the system

Requirement:

• Min O Level

• 2 - 3 years of call centre services experiences preferably

• Able to adapt to fast pace environment.

• Passionate in customer service

• A positive team player with the ability to work independently and a strong work ethic.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description

• Responsible to update customers on shipment status and addressing customers’ enquiries on shipment movement and arrangement.

• Liaise with customers to obtain necessary information for shipping documentation generation.

• Enter shipment data in freight management software system.

• To coordinate closely with other vendors/shipping lines/overseas forwarding agents to ensure smooth arrival and delivery of customers’ shipments.

• To provide necessary support to the Freight Logistics Department to assist in addressing customers’ enquiries and preparing quotations (where necessary).

• To prepare shipping documents.

Job Requirements

• Min Diploma or Degree Level or equivalent

• Strong in Microsoft Office Word, Excel, PowerPoint.

• Ability to work in a fast-paced environment and cope with pressure.
  

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

Job Scope:

• Perform front counter and customer service duties.
• Register walk-in patients and ensure accurate data entry.
• Prepare and maintain patient documentation and records.
• Provide financial counselling and explain billing matters to patients.
• Process and collect payments in accordance with established procedures.
• Reconcile daily cash and payment collections.
• Respond to patient enquiries via telephone in a professional and timely manner.
• Manage and respond to email correspondence.
• Carry out any other ad hoc duties and responsibilities assigned by the supervisor.

Requirements

• Min NITEC/ Diploma in any related course of studies
• Customer Service experience will be highly preferred
• Candidates without experience are welcome to apply as training will be provided
• Able to commit 1 year contract

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Title: Senior Customer Service Executive (Air & Sea Freight)
Job Hours: 5.5 Days, 9am to 6pm
Job Location: Bukit Merah

The Opportunity:

• Exposure to airfreight, sea freight, documentation, permits and billing
• Suitable for experienced freight forwarding candidates who can work independently
• Direct reporting line to senior management in a lean team environment

Job Responsibilities:

• Coordinate import and export shipments for airfreight and sea freight
• Liaise with customers, shippers, consignees, airlines, shipping lines, warehouse teams and trucking vendors
• Perform vetting and checking of Air Waybills, Bills of Lading and related shipping documents
• Prepare and process shipment documentation including HBL, MBL, HAWB and MAWB
• Verify cargo details such as weight, shipping documents, commercial invoices and packing lists before processing
• Prepare permit declarations for import and export shipments where required
• Arrange shipment bookings and coordinate pickup / trucking services
• Monitor vessel cut-off, cargo lodge times and urgent shipment requirements
• Ensure air export cargo is lodged in a timely manner
• Coordinate with airlines and terminals for MAWB closing, cargo distribution and acceptance matters
• Send pre-alerts to customers and manage sorting, distribution and filing of shipment documents
• Support DG cargo and temperature-control cargo documentation checks where required
• Handle shipment billing and ensure accurate job-related charges are recorded
• Work closely with warehouse teams to ensure smooth operational processes
• Follow customer-specific SOPs and internal operating procedures

Job Requirements:

• Minimum 4 years of relevant experience in freight forwarding, import / export operations or logistics customer service
• Experience in airfreight or sea freight operations is required
• Candidates with both air and sea freight experience will be strongly preferred
• Familiar with shipping documents such as AWB, BL, HAWB, MAWB, HBL and MBL
• Knowledge of import / export documentation and permit declaration processes
• Able to coordinate effectively with customers, carriers, warehouse teams and trucking vendors
• Good understanding of cargo cut-off times, shipment booking and freight forwarding workflows
• Responsible, organised and able to take ownership of assigned shipments

Please submit your updated resume in Word format by clicking the “Apply Now” button or alternatively you can email your resume to Darren.wong(at)cosmosrecruit.com

We regret that only shortlisted candidates will be notified.

Darren Wong Shin Loong
Cosmos Recruit Pte Ltd
www.cosmosrecruit.com
EA License Number: 22C1269
EA Personnel Reg Number: R1985061

Job Responsibilities:

• Attend to enquiries and requests from phone calls in a professional and prompt manner.
• Update complete and accurate information on customer interaction.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Work collaboratively as a team to clear all queues in the system promptly.

Job Requirements:

• A level/Diploma in any discipline.
• Good communication skills.
• Able to work independently with minimal supervision.

Aaron Teo Yiau Bing

CEI Reg. No. R1103712

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Handle air & sea freight import/export shipments processing and arrangement
• Coordinate and liaise with service providers and customers to ensure smooth shipments arrangement
• Monitoring and following up of shipments status regularly.
• Process import/export permits
• Processing shipments via EDI software
• Arranging local handling services
• Process monthly reports and shipments invoices

Job Requirements

• O level & above
• Training Provided
• Basic knowledge in Freight Forwarding
• Willing to learn
• Working at Ubi area
• Salary: $3000 - $4000
• AWS / Variable Bonus

Interested applicants please send in your Resume. Shortlisted candidates will be contacted very soon. Thank you.

Customer Service Coordinator

Location: Western part of Singapore

Working hours: 44 hours per week (8.15am – 5.48pm) , 5 days work

Main Duties and Responsibilities

· Assist sales team

· Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems

· Independently preparing quotatons and control margins and controlling the sales performance of the dedicated accounts

· Responsible for the administration and update of all databases and the filing system

· Responsible for the control of the order processing including backorders in accordance with the responsible sales-, procurement-, disposition- or Management manager whether located in Singapore or Germany

· Proper and timely handling of all shipments including compliance with all applicable regulations and policies (customs and foreign trade law and import regulations of the importing country as well as specific customer requirements)

· Monitoring and coordination of the proper and timely dispatch of all shipments

· Responsible for the prompt return (to the superior) of all customer- and market information

· Creation of sales related evaluations in accordance with the sales manager/analyse markets/check market trends

· Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters

· Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets

· Participation in projects and documentation of the results

· Training of new sales coordinators

· Independent compliance of all duties which are listed in the manual sales overseas

· Autonomous contribution in the quality management process (suggestion system) and active participation in training programs

· Responsible for the rapid realization and control of all assigned tasks

Requirements

· Diploma holder with 2 years of experience

· Strong Excel knowledge or Knowledge for Navision/SAP

· Excellent communication skills with stakeholders

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to She••••••••@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 69•• •741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Yeoh Xianni Sherry

Ref: JOB-00427

Job Description:

This is a full-time role for a Customer Service Executive. The incumbent will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.

Key Responsibilities:

Customer Relations & Communication

• Acquire a thorough understanding of key customer needs and requirements.
• Ensure the fulfilment of customer orders.
• Promptly and professionally handle customer inquiries.
• Identify and assess customer needs to ensure service satisfaction.
• Develop SOPs for major clients and ensure the necessary training materials are disseminated to relevant parties.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Operations Management & Coordination

• Carry out and execute all daily tasks received from customers, ensuring that all relevant information is relayed to the respective Operations Teams at the end of the day.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Coordinate with customers and relevant parties for logistics arrangements (order processing, instructions, SOPs, permits, documentation, site passes, and special requirements).
• Ensure compliance with internal and external operational procedures.

Data Entry & System Management

• Perform accurate and timely data entry into the respective systems.
• Track and update shipments regularly.

Documentation & Compliance

• Handle import/export documentation, customs declarations, and Portnet operations.
• Generate reports on non-conforming services/events and recommend appropriate corrective actions for management approval before implementing these actions.

Financial & Invoice Management

• Verify contractors’ invoices as required.
• Provide quotations to customers.

Perform any other duties and responsibilities as assigned from time to time.

Job Requirements:

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• Minimum of 5 years' relevant experience in customer service or shipping documentation roles within a logistics company.
• Proven track record of working closely with Operations and Customers.
• Good knowledge of the chemical industry and bulk liquid logistics.
• Process-driven mindset with strong critical thinking skills.
• Excellent communication skills.
• Ability to effectively solve issues, make decisions, think critically, and offer creative solutions in freight transportation.
• Strong ability to document correspondence clearly and formally.
• Capable of working in a high-pressure, fast-paced environment.
• Experience with PortNet and TradeNet is an advantage.
• Able to start immediately or within a short notice period.
• Work Location: Jurong East