Total 1,930 customer experience manager job vacancies in Customer Service category in The Philippines

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

We are a reputable private education institution in Singapore offering GCE O-Level and A-Level programmes. To support our growing student body, we are seeking a dedicated and responsible Student Support Manager to oversee student wellbeing, discipline, and engagement, ensuring a positive and supportive learning environment.

Key Responsibilities

Student Management

• Oversee student attendance, discipline, and overall wellbeing.
• Provide pastoral care and guidance to support students’ personal and emotional development.
• Identify at-risk students and implement appropriate intervention strategies.
• Guide students in adapting to school life in Singapore and developing positive learning habits.

Parent & Stakeholder Communication

• Communicate regularly with parents/guardians regarding students’ progress, attendance, and behaviour.
• Address and resolve student-related concerns in a timely and professional manner.
• Maintain accurate records of student cases, communications, and follow-ups.

Student Engagement & Development

• Plan and implement student development programmes, workshops, and activities.
• Promote a positive school culture and encourage student participation in school initiatives.
• Support orientation programmes for new students, especially international students.

Collaboration & Coordination

• Work closely with academic staff, counsellors, and management to support students’ holistic development.
• Coordinate with teaching teams to monitor academic progress and student behaviour.
• Assist in developing and reviewing student management policies and procedures.

Administrative Responsibilities

• Maintain proper documentation of student attendance, disciplinary records, and case management.
• Prepare reports on student performance, attendance trends, and behavioural issues.
• Ensure compliance with school policies and regulatory requirements.

Requirements

• Minimum 2–3 years of experience in student management or education settings.
• Strong interpersonal and communication skills, with the ability to engage students and parents effectively.
• Mature, responsible and able to handle sensitive situations with professionalism.
• Ability to work independently as well as collaboratively within a team.
• Experience working with international students is an advantage.

We Offer

• A supportive and professional school environment.
• Opportunities for career growth and professional development.
• Competitive remuneration, commensurate with qualifications and experience.
• A meaningful role in shaping students’ academic and personal development.

• Perm with VB
• Experience in data analytics within Sales & Marketing / Customer Service will be advantageous.
• Preferably with prior CRM, customer experience, customer service operations experience.
• Comfortable working with data, CRM systems (e.g., Salesforce), and cross-functional stakeholders.

Key Responsibilities

• Manage and support customer loyalty and ownership benefit programmes, including coordination with partners and customer onboarding.
• Support customer satisfaction initiatives, including NPS and mystery shopping programmes, identify service gaps, and coordinate improvement actions with internal stakeholders.
• Oversee Customer Relationship Management (CRM) and customer feedback processes, ensuring timely acknowledgement, tracking, escalation, and closure of customer cases through CRM systems.
• Act as a key coordination point for customer feedback across multiple internal functions, including Sales, Service, Operations, Management, and external stakeholders.
• Maintain and manage customer databases, ensuring data accuracy, compliance with data privacy requirements, and effective use of CRM tools.
• Analyse customer data and feedback to support CRM and customer experience improvements.
• Provide operational and administrative support for marketing initiatives, customer engagement activities, and events.
• Support ad-hoc projects and responsibilities as assigned.

Requirements

• Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related discipline.
• Prior experience in CRM, customer experience, customer service operations, or data analytics will be advantageous.
• Comfortable working with data, CRM systems (e.g., Salesforce), and cross-functional stakeholders.
• Strong communication, coordination, and organisational skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Triton AI Pte Ltd

Registration Number: R1975181

EA: 21C0661

Order Management Customer Service (Supply Chain / Logistics) (SAP) / Jurong /Contract

Key Responsibilities:

• Manage customer accounts and order portfolios, ensuring accurate and timely processing of orders and amendments in accordance with established procedures and data integrity standards
• Primary point of contact for customers and stakeholders, handling inquiries related to order status, quotations, shipping arrangements, and delivery commitments in a timely and professional manner.
• Build and maintain good working relationships with customers, service providers, and internal stakeholders across regions to ensure effective coordination
• Proactively monitor order status and function as part of the outbound logistics control tower, coordinating with service providers to ensure timely deliveries, optimized shipment arrangements, and escalation of delays or exceptions.
• Resolve operational issues and manage customer complaints and claims end to end, ensuring timely and effective resolution.
• Streamline and automate processes wherever possible
• Prepare accurate order management reports and KPI dashboards; conduct analysis to surface trends, flag improvement areas, and drive corrective actions
• Maintain accurate, audit compliant documentation in line with company policies and standards.
• Undertake additional responsibilities and projects as assigned by the immediate manager

Requirements:

• Diploma in Business, Supply Chain, Logistics, or a related field
• Experience in logistics, supply chain, or 3PL environment
• Communication and interpersonal skills, with the ability to manage stakeholders across regions and functions.
• Customer focused and solutions oriented, with the ability to perform effectively in a fast-paced environment.
• Well organised, detail oriented, and able to manage multiple priorities independently
• Proficient in Microsoft Office applications, in particular MS Excel
• Working knowledge of Power BI, Power Automate, or comparable data analytics and automation tools is a plus

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Customer Care Executive (Memorial Product) | No cold calling

• Office Location: Jurong East, Singapore
• Working Hours: Mon – Fri 9am – 6pm, Sat 9am - 1pm
• Monthly Salary: Base + Commission + AWS
• Employment Type: Full time, Permanent Contract

Company Overview
The company is recognized for its dedication to quality and continuous improvement. With a supportive work environment and a focus on employee development, it offers stable career opportunities and growth in a dynamic industry.

Responsibility

• Lead Management – Follow up with customer leads, guiding them through the purchase journey with empathy and professionalism.

• Product Recommendation – Suggest memorial and keepsake products tailored to customer preferences and needs.

• Appointment Coordination – Manage consultations, enquiries, and follow‑ups to deliver a seamless customer experience.

• Customer Engagement – Assist clients in selecting suitable memorial products, fostering trust and satisfaction.

• Sales Growth – Drive sales through personalized interactions while nurturing long‑term customer relationships.

• Service Efficiency – Handle appointments and follow‑ups effectively to achieve customer satisfaction and meet business targets.

Requirement

• Minimum ITE education level in any field
• Possess Class 3 driving license
• Minimum 1-2 years in B2C sales experience
• Compassionate, empathetic, and good at building rapport with customers
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Marymount (577177)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

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