Total 1,930 customer experience manager job vacancies in Customer Service category in The Philippines

Manage and maintain the company's IT infrastructure, including servers, computers, networks, printers, and communication systems.

Provide technical support and troubleshooting assistance to employees regarding hardware, software, and network-related issues.

Monitor system performance and implement improvements to optimize efficiency and reliability.

Install, configure, and maintain operating systems, business applications, and security software.

Manage user accounts, access controls, email systems, and data security policies.

Develop and implement IT policies, procedures, and best practices.

Ensure data backup, disaster recovery, and business continuity plans are in place and regularly tested.

Monitor cybersecurity threats and implement preventive measures to protect company systems and data.

Coordinate with external IT vendors and service providers for system maintenance and technical support.

Evaluate and recommend new technologies, software solutions, and IT equipment to support business growth.

Maintain IT asset inventory and oversee procurement of hardware and software.

Prepare IT-related reports, budgets, and system documentation for management review.

Train employees on IT systems, cybersecurity awareness, and technology best practices.

Ensure compliance with company policies and applicable data protection regulations.

Job Responsibilities:  

Incident Management 

Manage the Incident Management (IM) space, ensuring timelycommunication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty 

Oversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed. 

Monitor performance metrics and dashboards to identify and drive process improvements. 

Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre). 

Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication. 

Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions. 

Problem Management 

Manage the Problem Management function to strengthen ITSM/ITSO practices. 

Perform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe. 

Present the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations. 

Train and support members on problem management processes, emphasizing RCA processes & protocols. 

Work with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards. 

Conduct lessons learned to strengthen prevention and response strategies. 

Job Requirements: 

A minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager. 

Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability. 

Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues. 

Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations. 

Collaborate with cross-functional teams to ensure timelyimplementation of permanent fixes and preventive measures. 

Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols. 

Partner with the ServiceNow platform team to enhance and optimizethe Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs. 

Facilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies. 

Continuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability. 

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.
   

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle

Service Delivery Manager (SDM) / Maintenance Sales – Commercial

Are you a people person and has a passion to provide solutions along with good service? Are you a leader with excellent analytical and communication skills?

We are looking for an exciting and dynamic goal chaser to support our Service Delivery Team. Working closely with our sales team, the successful candidate shall ensure and manage key client’s satisfaction while refining delivery processes to meet KPIs.

This is a client facing role that provides incentives for growing our post sales / managed service revenue. You will also supervise day to day operations of the helpdesk for optimal resource management.

When you join our team, we will prepare you for success. You will receive training as well as on-going development to prepare you for that career advancement you are looking for. So, come join us!

The Service Delivery Manager is a client facing role pertaining to post sales / service matters.

The Responsibilities:

· Maintaining positive relationships with key customers

· Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line

· Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required

· Conduct regular reviews (for key accounts) with end users

· Coordinate with the Sales Team to ensure post sales revenue continue to rise

· Manage service delivery for existing and potential clients; both locally and regionally

· Identify and develop customer service procedures, policies and standards

· Understanding the needs and requirements of clients, and moving to meet those needs proactively

· To actively contribute to the growth of existing clients and the generation of new businesses

· Review and assess customer service contracts

· Oversee the achievement and maintenance of agreed customer service levels and standards

· Review customer complaints and work with related teams to provide resolutions

· Liaise with company management to support and implement growth strategies

The Pre-Requisites:

· The ability to really listen to customers

· Candidate must possess at least Diploma or equivalent in any field.

· Minimally two years of experience in the AV / IT industry

· In-depth knowledge of customer service principles and practices

· Proficiency in MS Office applications

· Can demonstrate a good level of negotiation and communication skills, both internally and with external clients

· Ability to write and speak good English

· Positive attitude and incredible work ethics

5 or 6 days work week
Retail hours: 10am – 7pm or 1pm - 10pm (2 shift rotate)
Opening shift OR Closing shift
Weekend work required (rotational off-days among team)

We are looking for 3x Retail Customer Experience Associates to join our new mattress retail showroom in Orchard.
This role focuses on delivering a comfortable, consultative in-store experience, no hard selling required.

If you enjoy interacting with customers and helping them make the right choice in a relaxed environment, we’d love to speak with you.

We are hiring 3 team members, so if you have friends looking for a full-time role, feel free to refer them as well.

What You’ll Do

• Welcome and assist customers in-store, understanding their needs and preferences
• Provide product guidance for mattresses and sleep-related products
• Support customers with order placement and basic enquiries
• Maintain showroom presentation and ensure a smooth customer experience
• Assist with opening or closing duties depending on shift
  

What We Offer

• Competitive fixed monthly salary (no aggressive commission structure)
• Stable income with annual performance bonus based on outlet performance
• A supportive team environment with no pressure selling
• Opportunity to be part of a growing retail brand
  

Who We’re Looking For

• Friendly, approachable, and service-oriented
• Comfortable engaging with customers in a retail setting
• Able to communicate clearly and build trust with customers
• Retail or hospitality experience is a plus
• Interest in lifestyle or home products is an advantage
  

Why Join Us

We believe in creating a pressure-free retail environment where customers can make informed decisions.
Our team focuses on genuine service and long-term customer satisfaction, not hard selling.

We are hiring a Customer Service & Admin Officer for a structured education centre environment in Singapore.

This is a front-facing support role covering customer service, administration, coordination and day-to-day operational follow-through.

You will handle parent enquiries across phone, email, walk-ins and WhatsApp. You will also support enrolment matters, billing-related coordination, schedule-related requests, make-up class arrangements and general admin follow-through.

This is not a luxury-style customer service role. It is best suited for someone who is organised, steady, polite, comfortable with systems, and able to work in a structured environment.

Key Responsibilities

• Handle parent and customer enquiries across phone, email, walk-ins and WhatsApp
• Support enrolment and registration administration
• Assist with cashiering, billing support and payment follow-up
• Coordinate parent requests and admin follow-through
• Support make-up class arrangements and schedule coordination
• Maintain accurate records and update internal systems promptly
• Work with teachers and internal team members on daily coordination
• Escalate teaching-related or academic questions to teachers where needed
• Support general front desk, customer-facing and administrative operations

Requirements

• Prior experience in customer service, admin, front desk, coordination, operations support or related work
• Comfortable handling parents and customers politely and professionally
• Able to communicate clearly in English, both spoken and written
• Able to manage multiple tasks and follow processes closely
• Fast and confident with systems, admin tools and structured workflows
• Able to take instruction well and work within an organised team environment
• Emotionally steady, dependable and professional in working style
• Comfortable working in a structured centre environment
• Private education experience is not required

Working Days and Hours

• Monday: 9:30am to 6:30pm with 1 hour lunch break
• Tuesday: 9:30am to 6:30pm with 1 hour lunch break
• Friday: 9:45am to 7:15pm with 1 hour lunch break
• Saturday: 8:00am to 7:00pm with 1 hour lunch break
• Sunday: 8:00am to 7:00pm with 1 hour lunch break
• Rest days: Wednesday and Thursday

Important Schedule Note

• Weekend commitment is mandatory
• Candidates must be able to work both Saturday and Sunday
• Friday, Saturday and Sunday are core working days for this role

Salary
• Please apply only if you are comfortable with the stated salary, work location and working schedule

Additional Notes

• This is an on-site role based in Bugis, Singapore
• Applicants must be able to meet the applicable work requirements for working in Singapore
• This role is better suited for candidates who are comfortable with fixed processes, multiple systems and weekend work

How To Apply

Interested applicants may apply with an updated resume.

Only shortlisted candidates will be contacted.

This recruitment is handled by First Konnection Pte. Ltd., the appointed recruitment agency for this role.

The successful candidate will be employed directly by our client and will be under the client’s payroll.

First Konnection Pte. Ltd. is not the employer for this position.

EA Licence No.: 22C1307
EA Personnel: Ben Chang
EA Personnel Registration No.: R23111820

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

If you enjoy meeting new people and thrive in a fast-paced environment, we’d like to hear from you.

What you’ll do:

• Engage potential customers
• Promote client products and services
• Build strong customer relationships
• Support campaign growth

Requirements:

• Strong people skills
• Excellent communication abilities
• Hardworking and driven
• Team-oriented attitude

Benefits:

• Attractive incentive structure
• Travel opportunities for top performers
• Personal and professional development
• Clear progression opportunities

Job Summary

We are seeking an experienced and driven Senior Airfreight Customer Service Executive with 5–10 years of freight forwarding experience to handle key customer accounts, manage quotations, and support sales operations.

The ideal candidate should be capable of independently managing customer requirements, driving quotation strategies, and eventually taking on a full SOE role.

Key Responsibilities

• Act as the main point of contact for key customers on airfreight inquiries

• Handle end-to-end quotation (RFQ, ad-hoc, project shipments) with competitive pricing strategy

• Liaise with airlines, co-loaders, and vendors to secure best rates and space

• Follow up on quotations and drive conversion to confirmed bookings

• Provide market insights (rates, capacity, peak season trends) to customers and internal team

• Coordinate with operations, warehouse, and accounts for smooth execution

• Support and work closely with Sales / SOE team on business development and account management

• Monitor shipment progress and proactively manage exceptions

• Maintain accurate records in system (e.g., Shipthis )

• Mentor junior team members when required

Requirements

• 5–10 years experience in airfreight / freight forwarding

• Strong knowledge of airfreight operations, pricing, and airline coordination

• Proven experience in quotation handling and customer servicing

• Familiar with Singapore Customs permits (XO, OD, etc.) is an advantage

• Ability to work independently and handle key accounts

• Strong communication, negotiation, and problem-solving skills

• Proficient in MS Office and logistics systems

Preferred Profile

• Experience handling key accounts / freehand customers

• Strong network with airlines / co-loaders is a plus

• Commercial mindset with focus on profitability and conversion

• Leadership potential to step into SOE role

Working hours:

Mon to Fri 9am-6pm

Sat 9am - 1pm ( alternate sat after probation )

Salary: Up $2800+AWS

Working Days: 5.25 days per week (Office hours)

Location: Queenstown

We are seeking a customer-focused and professional Customer Care Officer to join our automotive call centre team. You will be the first point of contact, delivering a smooth and positive customer experience.

Key Duties:

• Handle incoming calls, manage customer enquiries, and provide accurate information on products and services

• Route calls to the appropriate departments efficiently

• Serve as the first point of contact for bookings and appointments, ensuring a positive customer experience

• Explain vehicle warranty details, maintenance requirements, and key features clearly to customers
  

Requirements:

• Minimum GCE ‘O’ Level or equivalent
• Prior experience in customer service or call centre environment is highly advantageous.

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Marymount (577177)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.