Total 729 contract manager job vacancies in Customer Service category in The Philippines

Who We Are Looking For

We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to join our operations and support team. You will play a critical role in ensuring the stability, reliability, and performance of our production systems by investigating incidents, resolving complex technical issues, and working closely with engineering and infrastructure teams. You will join a cross-functional team that values service reliability, operational excellence, automation, and continuous improvement in the systems we support.

Responsibilities

Incident & Application Support

● Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.

● Investigate application errors, system alerts, performance degradation, and integration issues.

● Restore services within agreed SLA/OLA timelines and ensure proper incident closure.

Troubleshooting & Root Cause Analysis

● Perform in-depth troubleshooting using logs, metrics, and monitoring tools.

● Conduct root cause analysis (RCA) for recurring or high-impact incidents.

● Propose and implement corrective and preventive actions to reduce incident recurrence.

Collaboration & Escalation

● Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues.

● Provide clear technical findings, logs, and evidence when escalating issues.

● Participate in incident bridges, post-incident reviews, and operational discussions.

Operational Excellence

● Monitor system health, alerts, dashboards, and logs to proactively identify issues.

● Execute approved configuration changes, patches, and operational fixes.

● Support deployment, release, and maintenance activities when required.

Automation & Continuous Improvement

● Contribute to automation of operational tasks, monitoring, and alerting where applicable.

● Identify gaps in runbooks, SOPs, and operational processes and drive improvements.

Documentation

● Maintain and update runbooks, troubleshooting guides, and knowledge base articles.

● Document incident resolutions and operational procedures clearly and accurately.

Security & Compliance

● Adhere to security, access control, and compliance requirements.

● Handle sensitive information in logs, tickets, and systems appropriately.

● Support audits, vulnerability remediation, and compliance checks when required.

Key Experiences and Qualifications We Seek

Educational Background:

● Diploma or higher in Computer Science, Information Technology, or a related field. 

Professional Experience:

● 3–5+ years of relevant experience in application support, systems support, or operations roles.

● Experience supporting production systems in a high-availability or mission-critical environment.

Technical Expertise:

• Strong hands-on experience with:
• Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc)
• Linux/Unix environments
• Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS).
• Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries.
• Basic knowledge on REST APIs, system integrations and authentication design
• Understanding of incident, problem, and change management processes.

Problem-Solving Skills:

● Strong analytical and troubleshooting skills.

● Ability to break down complex incidents into clear, actionable steps.

● Calm and methodical approach when handling production issues under pressure.

Operational Practices:

● Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty).

● Experience working with runbooks, SOPs, and on-call support rotations (if applicable).

Additional Skills (Bonus Points):

● Experience supporting cloud-native or microservices-based systems.

● Basic scripting skills (e.g. Bash, Python) for automation.

● Experience working in government, regulated, or large-scale enterprise environments.

● Knowledge of disaster recovery and business continuity planning.

If you would like to know more aboutthis role, do drop me a message or you can alternatively drop me an emailstated below.

latha@dhc.com.sg

By submitting an application or yourresume, you are deemed to have consented to Dynamic Human Capital Pte Ltdcollecting, using and disclosing your personal data for the purposes stated inour privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge thatyou have read, understood, and agree with the terms in our privacy notice.

Under the revised EmploymentAgencies Licence Condition 5(b), employment agencies (EAs) are required tocollect the personal data (e.g., NRIC, FIN) of applicants referred to employersfor permanent or contract job positions of at least 6 months with a fixedmonthly salary of $3,300 and above. PDPA requirements on collection, use anddisclosure of personal data are not applicable to EAs that are collecting suchinformation, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterlyreferral-and-placement/are-employmentagencies-allowed-to-collect-personal-data

We regret to inform you that onlyshortlisted candidates will be notified. All applications will be treated withthe strictest confidence.

Latha M

Senior Researcher

Dynamic Human Capital Pte Ltd,

2 Kallang Avenue #03-08 CT Hub Singapore 339407

EA License No: 12C6253 |RegistrationNo: R1987570

Join Us In Building the Future of Precision Health

Lucence is a precision health company accelerating early detection of cancer and age-related diseases. We help people live longer, healthier lives through advanced testing that identifies risks before symptoms appear. Operating from twin hubs in Singapore and Silicon Valley, our multidisciplinary team spans tech, commercial, and clinical roles.

Join us to build a world where cancer and diseases of ageing are caught early and treated accurately. Together, we are making this future a reality.

ABOUT THE ROLE

• Support the day-to-day operations of the sales team to help achieve company's business goals and sales targets.
• Coordinate patient and clinic requests: manage queries, prepare sample kits, and process order forms with accuracy and speed.
• Deliver excellent service to clinics, physicians, and patients, fostering trusted relationships at every touchpoint.
• Manage inventory: monitor and replenish consumables (streck tubes/kits) to ensure uninterrupted operations.
• Track samples: follow through on QC completion and secure timely acknowledgement from customers.
• Drive efficiency: identify bottlenecks in sales and service workflows, and take initiative to implement improvements.
• Enable transparency: track progress of monthly/quarterly sales initiatives and prepare clear internal reports.
• Support tools & systems: help implement and optimize CRM/sales automation to reduce administrative load on sales reps.
• Assist with events: coordinate logistics for seminars and other ad hoc activities as required.

ROLE REQUIREMENTS

• Diploma or higher in Business Administration, Life Sciences, or a related field.
• Prior experience in customer service, patient support, or sales coordination is an advantage.
• Strong organizational and multitasking skills, with sharp attention to detail.
• Excellent communication and interpersonal abilities; comfortable liaising with both clinicians and patients.
• Ability to work under pressure in a fast-paced environment, including flexibility for occasional support outside regular hours.
• Familiarity with CRM tools (e.g. OnePageCRM, Salesforce) is a plus.

WHAT WE HAVE TO OFFER

• Meaningful Mission: Being at the forefront of the fight against cancer!
• Global Exposure & Mobility: Collaborate with world-class talent across Asia and the US.
• Continuous Learning: Dedicated budget for professional development and training.
• Work-Life Balance: Generous annual leave and parent-care leave to support your well-being.
• Dynamic Culture: A fast-paced, inclusive, and highly collaborative environment where ideas become reality=

EQUAL OPPORTUNITY & INCLUSION

Lucence is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.

RECRUITMENT POLICY

Lucence does not accept unsolicited resumes from external agencies or recruiters. Any resume or candidate details submitted to Lucence employees, offices, or aliases without a prior written agreement and a specific search assignment from our HR Department will be considered the property of Lucence. No fee will be paid if Lucence hires the candidate as a result of such unsolicited submission.

Our client is in the Property Mangement Industry. Due to business needs, they are now recruiting for Customer Service Officer to be part of their team for ongoing transformation projects.

They are located at Bugis – Walking distance from the MRT station.

5.25 days work week - Mon-Fri: 9am-6pm, Alt Sat: 9am-1pm

Duties

• Coordinate appointment schedules with residents.
• Ensure workers report punctually for assigned duties.
• Inform residents promptly in the event of any delay in scheduled appointments.
• Monitor and track the progress of ongoing work assignments.

Requirements

• Minimum qualification: O Level or equivalent.
• Excellent communication skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: tc1@recruitpedia.sg

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Summary

At Soji AI, we are building the brain behind modern aviation. We are revolutionising an industry that still runs on 40-year-old processes. Our AI-powered ecosystem is designed to reduce aircraft downtime, improve safety, and make operations more efficient. Headquartered in Germany and Singapore, we are international by default and thrive on that. Come join a funded, revenue-generating startup with customers in Europe and Asia!

About the Role

We are hiring a Senior Customer Success Manager in Singapore to build and grow deep, long-term partnerships with our aviation customers. You will work closely with airlines, MROs, lessors, CAMOs and asset managers to integrate Soji's AI software into technical aviation records workflows. To do so, you will develop a deep understanding of the Soji platform and be able to clearly explain its capabilities and operational value to customers. In a conservative and highly regulated industry, you will act as a trusted partner to our customers, ensuring our technology delivers measurable business value in their daily operations. Managing a portfolio of accounts across Singapore and the broader SEA market, you will own the full customer journey - from onboarding and implementation to renewals and expansion. A core part of your role is building strong relationships with stakeholders across both technical and management levels. You will develop a deep understanding of each customer's operational environment, challenges, and strategic goals, and act as the voice of the customer internally by translating operational feedback into actionable insights for Product and Engineering.

This position is based in Singapore.

Key responsibilities

Proactive Customer Relationship Management: You will own a portfolio of customers across Singapore and the SEA market, acting as their primary point of contact. Through regular on-site meetings, check-ins, and executive reviews, you build strong customer relationships and develop a deep understanding of the customer's operational needs, processes, and strategic priorities.

Onboarding & Time-to-Value: You will define and manage a clear implementation plan for each customer, including milestones, responsibilities, timelines, and success criteria. Acting as the project lead, you will run customer kickoff meetings and onboarding sessions, coordinate internally as well as externally with customer teams. You will ensure transparent communication across stakeholders and proactively identify project risks and mitigation actions to ensure successful delivery.

Strategic Account Growth & Retention: You are responsible for Net Revenue Retention (NRR) across your customer portfolio. You will manage the renewal process from early preparation to contract signature. Using operational insights during regular customer reviews, you will proactively identify upsell and cross-sell pathways, aligning customer business goals with Soji's expansion opportunities while mitigating churn.

Cross-Functional Alignment & Feedback Loop: You will serve as the voice of the customer internally by collaborating closely with Product and Engineering to communicate evolving customer needs and challenges. You will partner with the Product team to structure customer feedback and identify future roadmap opportunities. You will proactively monitor customer health, address potential risks and work cross-functionally to ensure swift resolution of blockers.

Customer Success Strategy & Execution: You will contribute to the development of the Soji Customer Success playbook, define KPIs with the Customer Success team in Europe, and support the creation of a scalable customer health scoring model as the company grows.

Requirements

• 5+ years of experience working in the aviation industry is required.
  
• Strong understanding of aircraft maintenance workflows, operational processes (e.g., MRO, CAMO, technical records), and regulatory environments (EASA, FAA, or equivalent) is highly advantageous.
  
• Experience in Customer Success, Strategic Account Management or customer-facing program/project management, B2B SaaS or technology environment is highly advantageous.
  
• Excellent written and verbal communication skills with the ability to engage and influence stakeholders across different functions and seniority levels.
  
• Proven experience collaborating with cross-functional stakeholders across Sales, Product, and Engineering and can influence outcomes across diverse teams.
  
• Highly structured, self-motivated and able to manage complex multi-stakeholder accounts independently under pressure.
  
• You've worked with technically complex products and show a strong curiosity to explore details and understand how things work.
  
• Experience working with CRM systems and/or project management tools; familiarity with customer health tracking frameworks is a plus.
  
• Comfortable operating in ambiguity within a fast-evolving product environment and a traditionally conservative aviation market.
  
• Willingness to travel within the Asia region to support on-site customer engagement and relationship development.

Benefits

• Virtual Share Program: Access to our employee virtual share plan, providing ownership in our long-term success.

• Remote Work Flexibility: Work from anywhere with flexible hours to accommodate collaboration across time zones.

• Annual Global Offsite: Join the entire team for a yearly international offsite to align, learn, and build together.

• Collaborative Startup Culture: Work alongside a highly motivated, smart, and diverse team passionate about transforming the aviation industry.

• High Autonomy & Impact: Operate in an entrepreneurial environment where your leadership directly influences company growth and direction.

• Diversity & Inclusion Commitment: We are an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all team members.

Key Responsibilities:

• Manage daily centre operations to ensure smooth patient flow, timely service delivery, and adherence to operational standards

• Coordinate across clinical, nursing, and administrative teams to ensure effective execution of workflows and schedules

• Monitor operational performance and identify areas for improvement in efficiency, turnaround time, and service quality

• Maintain compliance with regulatory requirements, internal SOPs, and infection control standards

• Ensure availability of medical supplies and proper maintenance of equipment to support uninterrupted operations

• Assist in audit preparation, accreditation processes, and implementation of operational guidelines

Requirements:

• Diploma or Degree in Business, Healthcare Administration, or related discipline, with relevant or equivalent experience preferred

• Prior supervisory or managerial experience is preferred

• Strong coordination, problem-solving, and communication skills

Key Responsibilities

• Provide logistics support for school activities, programmes, and events (e.g., setting up equipment, arranging furniture, preparing venues).
• Perform designated cleaning duties on various levels of the school, ensuring cleanliness and hygiene standards are met.
• Assist with simple operational duties as assigned by the school’s administration team.
• Ensure facilities and resources are well-maintained and ready for use.
• Respond to ad-hoc requests and support school operations as required.

Requirements

• Responsible, reliable, and able to work independently.
• Good attitude and willingness to support school needs.
• Prior experience in operations, cleaning, or school support roles is beneficial but not mandatory.

Contract & Work Details

• Contract Period: July 2026 – September 2026
• Working Hours: 9.00am to 6.00pm (Mon–Fri)
• Monthly Salary: $2,500

Work Environment: Onsite at school premises


Next Step

• Drop your resume and contact us to follow-up, or send your resume to weijun.ng@adecco.com or wa.me/85149149
• Only shortlisted candidates will be contacted

Ng Wei Jun

EA License No: 91C2918

Personnel Registration Number: R26160702

Responsibilities:

• To perform backend administrative duties and clinical support for variousprogrammes under clinic operations. Administrative Support includesregistration and billing, payment collection, referral and appointmentscheduling and data collation and submission. Clinical support includesassisting the medical/nursing/allied health domains on tasks relevant to therespective programmes.
• Duties also include any other ad hoc assignment bysupervisor and cross coverage of duties, across different programmes, whenrequired.

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Take ownership of all Host Automation-related topics within the product marketing function.

• Lead requirements engineering for customer-driven and strategic factory automation projects.

• Manage the end-to-end execution of customer-specific projects within the automation and host integration domain, from pre-sales activities through to final customer acceptance.

• Collaborate with R&D software development teams to align and clarify requirements, while providing support during implementation and overseeing final approval of related software features.

• Develop technical documentation for customers related to host integration and automation.

• Serve as the internal subject matter expert and key point of contact for Automation and Host Integration

• Design and deliver internal training sessions (including training materials) for CPMs, Project Managers, and Sales teams to build foundational understanding of concepts.
  

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Technical Information Technology, Physics, or a related field

• Minimum 8 years of relevant experience, particularly in factory automation

• Demonstrated professional experience with a background in software and/or IT systems

• Strong experience engaging directly with various customer stakeholders

• Proven expertise in requirements engineering and project management

• Familiarity with SECS/GEM and SEMI standards
  

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1985234 (GOH HOOI MING)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.