Total 706 contract manager job vacancies in Customer Service category in The Philippines

Key Responsibilities:

• Qualify, pursue and close large-scale new services businesses and drive successful renewal.
• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Deal Pursuit team, Services Delivery team, & Professional Services team, etc.
• Client Relationship Management:
• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.
• Strategic Account Planning:
• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.
• Customer Success Advocacy:
• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.
• Provide the right training sessions to induce more customers’ usage:
• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services and solutions industry.
• Strong understanding of IT hardware, cloud technologies, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.
• Experience in customer engagement, strong probing skills to understand customers’ pain points
• Strategic thinker with a proactive approach to problem-solving and decision-making.

EA License No.: 11C5502

EA Reg No.: R23114633

• Deliver Service Operations support to both internal and external customers in alignment with contractual terms and established Service Level Agreements (SLAs).
• Maintain and ensure the optimal performance of all systems and products managed by the Service Operations team.
• Serve as the single point of contact (SPOC) for customers when required, coordinating with internal resolver teams, the Service Desk, and customers to ensure timely intervention and high-quality service resolution within defined SLAs.
• Provide top-tier incident and problem management support, coordinating resolutions with the appropriate technical teams.
• Minimize service restoration times by escalating issues to specialized resolver groups both within and outside the organization, in accordance with SLA and monitoring policies.
• Oversee the replacement of faulty equipment, ensuring the availability and timely replenishment of spare parts as per the defined sparing policy.
• Uphold the highest operational standards across the team by offering guidance, support, and hands-on management for incident and problem resolution.
• Proactively identify service and infrastructure issues, conduct diagnostics, and maintain ownership of service requests to ensure effective problem resolution.
• Assist senior team members in daily task coordination, reporting, and overall operational management.
• Follow installation standards and industry best practices to ensure high-quality service delivery and system operations.
• Utilize appropriate tools and equipment to perform installations, interventions, and repairs in line with operational guidelines.
• Escalate unresolved problems to higher support levels as needed.
• Conduct scheduled preventive and proactive maintenance, as well as monitoring of systems and services, to meet customer expectations.
• Execute Change Management, Configuration, Design, and Implementation tasks for supported systems and products.
• Manage local vendors to ensure consistent service delivery to the Service Operations centers, and report on vendor performance to management.
• Analyze, define, document, and test system and application enhancements.
• Provide on-site support to end-users during service cutovers.
• Continually identify, document, and share lessons learned, known errors, and operational insights to enhance service quality.
• Be available for escalations and support during off-hours and on-call standby as required.

Qualification:

• Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
• Unix / Linux Certification, VMWare Certification, ITIL Foundation v3 Certification
• At least 3 years IT experience in following technologies: Operating System: RHEL 7/8, RHEL HA ,Windows Data center 2016/2019 with clustering
• Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
• Virtualization: ESXi, VMWare vsphere 7/8, VMware vCentre, VMware SRM Standard
• MQ: MQ v8/9, MQ IPT, MQ Clustering, IBM License Manager
• Web: Apache Web Server, Apache Tomcat Application Server
• Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite
• Firewall: Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)
• Load Balancer: F5 BIG-IP LTM i2600
• Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)
• CA Server Luna HSM, Aruba Clearpass,SafeNet Network HSM, SecurityToken, Nessus Manager, Nessus Security Centre, Mcafee Advanced Security Suite, Mcafee ePolicy Orchestrator
• Storage: DELL EMC Unity 400, 300
• Backup: EMC Data Domain with DD Boost & DD Replicator, DELL EMC Networker, Veritas System Recovery
• Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers.

Experience / Skills:

• Provided application support including routine health checks, service restarts, error log analysis, fault reporting, and issue replication in staging environments.
• Administered monitoring tools to ensure system performance and availability.
• Handled Incident, Problem, and Change Management processes across hardware and software platforms.
• Managed application release processes and performed preventive maintenance activities.
• Conducted root cause analysis to identify and resolve recurring issues.
• Utilized Java debugging skills and scripting languages such as PERL, BASH, and PYTHON for automation and troubleshooting.
• Supported and maintained network and security infrastructure in compliance with IT security policies.
• Upgraded network and security devices with stable firmware versions to ensure optimal performance and security.
• Administered and supported Storage and Backup environments following organizational standards.
• Performed regular health checks, error log investigations, production issue resolutions, fault reporting, and issue replication in non-production environments for storage and backup systems.
• Monitored and reported on storage and backup performance metrics as needed.
• Executed on-demand system backups and recoveries when required.
• Collaborated with third-party vendors for hardware issue resolutions, including component replacements.
• Participated in data center (DC) failover testing exercises.
• Demonstrated strong organizational skills with the ability to take full ownership of issues through to resolution.

To apply, please visit www.gmprecruit.com and search for Job Reference: L3XW6W3W

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Technologies (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Technologies (S) Pte Ltd’s website and [https://www.e2i.com.sg/pdpa/].”

Key Roles

• Own end-to-end customer operations across quotation, order management, and account servicing.
• Lead CRM as a core business platform to drive visibility, discipline, and insights.
• Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
• Drive continuous improvement, standardization, and automation across workflows.
• Build, lead, and develop a high-performing, customer-centric team.

Job Responsibilities

• Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
• Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
• Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
• Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.
• Ensure data accuracy, pipeline visibility, and reporting consistency across teams.
• Develop dashboards and generate actionable insights to support management decision-making.
• Drive CRM adoption and implement automation to improve efficiency and reduce manual work.
• Partner closely with Sales on quotation quality, pricing execution, and deal progression.
• Apply commercial judgment to balance competitiveness, margins, and customer value.
• Track pipeline health, conversion rates, and customer trends to identify opportunities.
• Identify inefficiencies and redesign workflows to improve scalability, consistency, and speed.
• Implement SOPs and best practices across customer operations.
• Lead continuous improvement initiatives aligned with business objectives and principal standards.
• Lead, coach, and develop the Customer Experience team to build a high-performance culture.
• Set KPIs, monitor performance, and drive accountability across the team.
• Foster a customer-centric, proactive, and results-driven mindset.
• Other duties and assignments as assigned from time to time.

Job Responsibilities

• Bachelor's degree in Business, Engineering, or a related discipline
• 5–10 years of relevant experience in customer operations, sales support, or commercial roles
• Proven experience managing or optimizing CRM systems (HubSpot preferred)
• Strong commercial acumen with understanding of pricing, margins, and sales processes
• Experience in B2B industrial, engineering, or distribution environments is highly preferred
• Prior experience in team leadership and people management

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

• Competitive Remuneration Package
• 5 Days, Office Hours
• Close Proximity to Public Transport

As a Lead Centre Manager, Active Aging Centre, you will be responsible for the following duties:

• Oversee operations and performance of Active Ageing Centres ensuring smooth service delivery for seniors.
• Lead and support AAC Supervisors, fostering a positive team culture.
• Assist in staff recruitment and training, collaborate with supervisors to ensure consistent service standards.
• Ensure compliance with SOPs, contingency plans, and policies.
• Manage incidents, audits, public inquiries, and feedback.
• Monitor and report centre statistics to management and authorities. Coordinate facility maintenance, procurement, and vendor management.
• Plan manpower deployment for optimal coverage across centres.
• Oversee daily community care operations, guide the team in care management, budgeting, procurement, supplier and volunteer management, and review care performance and financial sustainability in line with community engagement goals.
• Promote the Asset-Based Community Development approach to recruit and activate residents as community champions.
• Manage volunteer recruitment, training, and database.
• Strengthen relationships with community partners, volunteers, and donors to support AAC objectives.
• Build partnerships with healthcare and community stakeholders for seamless service referrals and integrated care.
• Represent the organization at platforms like ICCS for collaborative planning.
• Coordinate cross-centre initiatives to align with organizational goals and community strategies.

Requirements:

• Possess Diploma or Degree in Social Work, Gerontology, Nursing, Allied Health or a related healthcare field.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

Our client is in the Property Mangement Industry. Due to business needs, they are now recruiting for Customer Service Officer to be part of their team for ongoing transformation projects.

They are located at Bugis – Walking distance from the MRT station.

5.25 days work week - Mon-Fri: 9am-6pm, Alt Sat: 9am-1pm

Duties

• Coordinate appointment schedules with residents.
• Ensure workers report punctually for assigned duties.
• Inform residents promptly in the event of any delay in scheduled appointments.
• Monitor and track the progress of ongoing work assignments.

Requirements

• Minimum qualification: O Level or equivalent.
• Excellent communication skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: tc1@recruitpedia.sg

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

• Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows.
• Leading C-suite whiteboard sessions to align platform capabilities with high-level business goals.
• Deep-diving into client workflows to uncover and implement high-value use cases.
• Translate executive requirements into value realization plans, ensuring technical migrations and data initiatives result in realized ROI and account growth.
• Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives — defining measurable KPIs and adoption milestones.
• Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities.

• Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use.
• Conduct deep-dive technical demonstrations, developer "Office Hours," and capability workshops for engineering, data science, and BI teams.
• Proactively monitor account health using technical telemetry — identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction.
• Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account.

• Synthesize technical feedback and edge cases from the field to influence Strategy's Product and Engineering roadmaps, acting as the customer's internal advocate.
• Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features.
• Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution.
• Advise customers on platform enhancements, integrations, and upgrades — ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy.

• Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform.
• Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy.
• Proactively identify renewal risks and collaborate with Sales and leadership on mitigation plans before they escalate.
• Develop strong referenceable customers willing to participate in case studies, testimonials, reference calls, and industry events.

• Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience).
• Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.
• Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).
• Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.

• 7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment.
• Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.
• Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.
• Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders.
• Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.
• Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.
• Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.

Additional Information: This role requires applicant to work under US hours

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Centre Leadership & Operations

• Ensure smooth and efficient operations of the Senior Care Centre(s)

• Maintain high standards of care and programmes that enhance seniors' health, function, and quality of life

• Oversee referrals, assessments, client onboarding, and NMTS/Financial Assistance processes

• Manage staff deployment, rosters, and cross-centre coverage

• Support budget management and cost-effective centre operations

• Ensure accurate documentation, attendance records, claims submissions, and audit readiness

Team Management & Development

• Supervise Centre Managers, Supervisors, and care staff (non-clinical oversight)

• Work closely with clinical professionals (Nurses, Therapists)

• Partner with HR on manpower planning, recruitment, and training needs

• Foster a collaborative and high-performing team culture

Governance, Compliance & Quality Assurance

• Ensure compliance with AIC/MOH service requirements and licensing standards

• Develop, review, and implement SOPs

• Conduct internal audits and investigations when required

• Oversee food safety, hygiene, facilities management, and vendor management

Stakeholder & Community Engagement

• Collaborate with partners to develop programmes and initiatives

• Work with Communications & Development to secure donations, sponsorships, and volunteers

• Build strong partnerships within the active ageing ecosyst

Degree/Diploma in Nursing, Therapy, Social Work, or other relevant care profession (advantageous)

We are seeking an experienced and dynamic Lead Centre Manager to oversee the operations of our Senior Care Centre. This leadership role is responsible for ensuring high-quality care delivery, regulatory compliance, operational excellence, and strong stakeholder partnerships. The incumbent will report to the Head, Regional Services and should possess the following:

• At least 5 years of experience managing health or community care services, with supervisory responsibilities

• Degree/Diploma in Nursing, Therapy, Social Work, or other relevant care profession (advantageous)

• Certifications in food safety, fire safety, or facilities management are advantageous

• Strong leadership, communication, and stakeholder management skills

• Analytical, approachable, and collaborative working style

If you are passionate about community care and senior services, and ready to lead a multidisciplinary team, we welcome your application.

Why This Role? Why Now?

Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably.

Mission

You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success-planning engagements that create measurable playbooks and milestones early in the lifecycle.

Overarching Objective For The Role: 

• Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale

• Own customers’ multi‑year AI roadmap and execute cross‑functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs

• Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements

How You’ll Make an Impact

Strategic Responsibilities

• Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision.

• Design Authority: Serve as the design authority for customers’ AI deployments — lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly.

• Long-term AI Vision & Business Strategy: Partner with executive stakeholders to co-create and refine a forward-looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle.

• Internal and External Stakeholder Alignment: Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. 

• Serve as the Engagement Lead: Coordinate and sequence activities, identify and escalate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times.

• Sustain Engagement & Mutual AI Roadmap: Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal.

• Channel & Adoption Strategy: Own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement.

• Measure and Drive Impact: Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction.

• Responsible AI & Compliance: Confidently advise customers on ethical AI practices, data governance, and compliance considerations — framing use cases within safe, explainable, and policy‑aligned guardrails.

What You’ll Need to Succeed

Strategic Skills & Expertise

• Project & Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility.

• Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features.

• Business & Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making.

• Consultation & Communication: Strong stakeholder engagement skills—whether customer executives or internal teams—to advance AI adoption and sustain strategic partnerships.

• Analytical & Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans.

• Forward-Thinking & Pragmatic: Visionary in embracing AI’s potential with a grounded, realistic approach to execution—balancing innovation with practical delivery feasibility.

Qualifications

• Must have a minimum of 12+ years of related experience in Customer Success / Experience, 3+ years of AI related experience

• Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting

• Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth.

• Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.

• Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.

• Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes

• Excellent program management and cross-functional influence skills.

• Familiarity with emerging AI trends is a plus

• Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.

Great to have

• AI Domain Expertise: Deep understanding of AI capabilities within Zendesk’s platform, not necessarily hands-on technical, but sufficient to translate product features into business value and strategic initiatives.

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Administration & Facilities

• Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon - including its day-to-day administration, programmes, and community caf - to ensure smooth, safe, and engaging service delivery for seniors.
• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
• Assist HOD in staff recruitment and training of the team.
• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
• Manage incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
• Plan manpower deployment across centres to ensure optimal resourcing and coverage.

Community Caf Management

• Oversee the daily operations of the community caf
• Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.
• Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.

Centre Service Planning, Implementation and Evaluation

• Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.
• Support innovation and local relevance in programme design
• Oversee the befriending and buddying programme
• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
• Oversee volunteer management, including recruitment, training and maintenance of an updated database.
• Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.

Referral Coordination and Community Partnership

• Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation.
• Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.
• Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.
• Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:

• minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.
• prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.
• approachable and enjoy engaging and working with seniors

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!

Our client is in the Property Mangement Industry. Due to business needs, they are now recruiting for Customer Service Officer to be part of their team for ongoing transformation projects.

They are located at Bugis – Walking distance from the MRT station.

5.25 days work week - Mon-Fri: 9am-6pm, Alt Sat: 9am-1pm

Duties

• Coordinate appointment schedules with residents.
• Ensure workers report punctually for assigned duties.
• Inform residents promptly in the event of any delay in scheduled appointments.
• Monitor and track the progress of ongoing work assignments.

Requirements

• Minimum qualification: O Level or equivalent.
• Excellent communication skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: tc1@recruitpedia.sg

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

Handle customer-reported scam cases by conducting thorough investigations, analysing evidence, and providing recommendations to ensure fair and objective outcomes.

Key Responsibilities

• Serve as the primary point of contact for customers regarding scam allegations.

• Conduct timely, unbiased investigations and assess facts objectively.

• Analyse and synthesise evidence to identify patterns, trends, and potential risks.

• Provide well-reasoned recommendations based on investigation findings.
  

  
  

  
  

  Interested applicants may email resume to kellychooi@recruitexpress.com.sg

  Chooi Kelly (CEI Registration No: R25136207)

  Recruit Express Pte Ltd (EA: 99C4599)

  We regret only shortlisted candidates will be contacted

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team in the Jurong East West Region. In this fulltime role, you will be responsible for overseeing the delivery of exceptional customer service across our transportation operations, ensuring our clients' needs are consistently met and exceeded.

What you'll be doing

1. Manage a team of customer service officers to deliver high-quality, responsive support to clients

2. Develop and implement customer service strategies, policies, and procedures to enhance the overall customer experience

3. Monitor and analyse customer feedback, identifying areas for improvement and driving initiatives to address customer pain points

4. Collaborate cross-functionally with operations, sales, and other departments to ensure seamless service delivery

5. Provide training and coaching to customer service staff to continuously improve their skills and knowledge

6. Maintain a thorough understanding of the company's transportation services, industry regulations, and client requirements

7. Generate and analyse customer service performance metrics, and report on key insights to drive data-driven decision making

8. Assist in all aspects of accounts receivables process including billing, issuance of debit notes and credit notes and checking of invoices

9. Ensure all billings accruals and payments are made on time and generate invoices for posting to customers

10. Monitor job and provide timely updates for shipment, including updating of container details into system

11. Advise customers on delivery schedule / inventory

12. Oversee and monitor progress of job orders and shipments

13. Maintain business relationship with customers and responsible for customer management at a higher level

14. Maintain networking with other departments with relating to executing of job orders

15. Assist in permit declaration for job orders when required

16. Propose improvement plans for the team

17. Assist in RFQ, ad-hoc quotation or commercial rates requests

Requirements

 1.     Degree or diploma in logistics, supply chain management, business or related field

2.    5 years of experience in a customer service management role, preferably within the transportation or logistics industry

3.     Able to lead a team of customer service staff

4.     Competent in SAP preferred

5.     Proficient in problem-solving, decision-making, and conflict resolution

6.     Ability to deliver feedback in both verbal & written manner

 Others Information:

 1.     Alternate Saturday

2.     Company Transport from Jurong East

3.     Medical, dental & insurance benefits

4.     Daily meal subsidy

Sales Manager (Music School Group)

Responsibilities

• Lead sales performance across the team

• Set targets, manage pipelines, and drive enrolment growth

• Coach and manage sales and customer service teams

• Analyse sales data and improve conversion strategies

• Collaborate with management and marketing on growth initiatives

Requirements

• 3-5 years of sales experience with leadership exposure

• Strong English communication and presentation skills

• Results-driven with people management capability

• Able to work on weekends and peak enrolment periods
  

  
  We appreciate your interest and look forward to reviewing your application. Due to high application volume, only shortlisted candidates will be contacted — thank you for your understanding!

  WeCruit Pte Ltd | EA License No. 20C0270

  EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities:

• To perform backend administrative duties and clinical support for various programmes under clinic operations. Administrative Support includes registration and billing, payment collection, referral and appointment scheduling and data collation and submission. Clinical support includes assisting the medical/nursing/allied health domains on tasks relevant to the respective programmes.
• Duties also include any other ad hoc assignment by supervisor and cross coverage of duties, across different programmes, when required.

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)