Total 706 contract manager job vacancies in Customer Service category in The Philippines

We are seeking an experienced Service Delivery Manager to oversee the operation, maintenance, and continuous improvement of IT systems. This role ensures reliable, secure service delivery by managing teams, vendors, and SLAs while driving operational excellence.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

We are seeking a dedicated Assistant Manager/ Senior Executive to join our Support Operations team at SingHealth Community Hospitals (SCH). 

Reporting to the Senior/ Assistant Director or Senior/ Manager in Support Operations, you will provide senior-level support in meeting the comprehensive support operations requirements of SCH and its affiliated Community Hospitals, including Sengkang Community Hospital (SKCH) and Outram Community Hospital (OCH). You are responsible for assisting the Assistant Directors and Managers in overseeing the services provided by the support operations units and ensuring the efficient and effective operation and maintenance support of the hospital. As the key contact on the ground, you are expected to work closely with stakeholders (both internal and external) to meet requirements and achieve performance targets that are established.

Job Requirements

• Bachelor’s Degree in any field
• Minimum 3 years’ relevant experience in healthcare industry.. Prior working experience in managing support operations, will be an advantage
• Fresh graduate will be welcome to apply
• Good interpersonal and communication skills
• Proficient in Microsoft Office e.g. Word, Powerpoint, Excel
• The working site will be at Sengkang Community Hospital

We are seeking an experienced Service Delivery Manager to oversee the operation, maintenance, and continuous improvement of IT systems. This role ensures reliable, secure service delivery by managing teams, vendors, and SLAs while driving operational excellence.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

• Manage Centre operations and collaborate with sheltered workshop
• Engage stakeholders to contribute with long-term strategic planning
• Oversee staff onboarding, professional training, performance appraisals, and fostering team morale.
• Partner with therapists and Allied Professionals to design, execute, and assess developmental programs
• Plan staff scheduling, and resource management to maintain high-quality service standards and operational efficiency.
• Ensure the centre remains audit-ready by managing administrative workflows, data reporting, and strict adherence to regulatory standards and internal SOPs.
• Act as a strategic deputy to the Deputy Director, assisting with high-level development projects and organisational goals.
  

Job Requirements:

• Minimum Degree in Psychology or relevant certificate
• Minimum 2 years experience working in sheltered homes or inclusive schools
• Working Hours: Monday to Thursday - 8am to 5.30pm & Friday 8am to 5pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Location: Central Region

Employment Type: Contract

Industry: Public Sector

Key Responsibilities:

• Handle general enquiries via calls and emails from employers and migrant workers, including CRM escalations
• Review and route FormSG and CRM cases to relevant teams for follow-up
• Collate and maintain case tracking statistics from CRM and FormSG systems
• Manage returned mails and ensure proper handling of correspondence
• Update 6ME results for female migrant workers and handle related enquiries
• Perform data entry, generate standard outcome letters, and issue responses to customers
• Support ad-hoc administrative and operational tasks as required

Requirements:

• Diploma or Degree in any field
• Strong communication skills (written and verbal)
• Comfortable handling customer enquiries and administrative tasks
• Detail-oriented with good data accuracy and organisation skills
• Familiar with Microsoft Office (Excel, Word, Outlook)

Assistant Service Manager (Consumer Electronics - fridge & washers)
Location: Alexandra Road
Working hours: Mon - Fri, 8.45am - 5.15pm

Responsibilities:

• Oversee the service team’s daily operations.
• Provide guidance, coaching, mentoring and motivating the team members.
• Supervise and manage service recovery process to drive customer satisfaction level.
• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.
• Evaluate and monitor of contractors’ performance and KPIs.
• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.
• Setting and monitoring of KPIs, budget and cost control.
• Generation of reports.

Requirement

• Degree in Engineering or related discipline.
• Min 8 years of experience in after sales management industry with 3 years in supervisory role.
• Strong knowledge in Home Appliances and Audio Visual products.
• Sound knowledge in vendor management and call centre operations.
• Proficient in MS Office applications.
• Customer Service oriented.
• Good interpersonal, negotiation, presentation, and communication skills.
• Strong analytical skills – able to demonstrate logical thought process, meeting customer demands and expectations.
• Strong in project management and able to work under pressure in a fast pace environment.
• Able to travel as and when required.

Interested parties, please email to kyo@temp-team.com.sg

Karin Yong

Registration: R22109239

EA Licence: 01C3135

Job Responsibilities:

• Serve as the main point of contact for customers handling fraud-related cases
• Manage customer communication in a professional, timely, and empathetic manner
• Review and assess supporting documents, case details, and available evidence
• Analyse findings to identify patterns, trends, and potential risk indicators
• Prepare clear case assessments and provide recommendations based on investigation outcomes
• Maintain accurate documentation and ensure proper case handling procedures are followed
• Work closely with internal stakeholders to support service excellence and case resolution
• Perform other duties as assigned

Requirements:

• Diploma or Degree in any discipline
• Prior experience in customer service, case handling, investigations, or banking operations is an advantage
• Strong analytical and problem-solving skills
• Good communication and interpersonal abilities

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg
Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

The Job:

• Answer customer enquiries
• Compile reports
• Handle other ad hoc duties when assigned

The Requirements:

• Min GCE O levels/ Diploma with min 2 yrs of customer service or call centre experience
• Proficient in MS Office

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

About the Company

Global financial institution providing comprehensive banking and corporate services.

About the Job

• Deliver high-quality support by serving as a primary point of contact for end-to-end client inquiries.

• Manage and resolve customer complaints, disputes, and service-related issues efficiently.

• Guide clients through banking transactions, including the preparation of business application documents and account openings.

• Collaborate with Relationship Managers to provide direct, onsite support during client meetings.

• Oversee account closure procedures, including signature authentication and fund remittances.

• Facilitate term deposit rate fixing and manage credit-related tasks like loan drawdowns, rollovers, and repayments.

• Administer e-banking services, including system applications, password resets, and troubleshooting.

• Process and track transaction notifications, monthly statements, and mailing requirements.

• Maintain accurate records within the internal customer service system (I-Call) to ensure data integrity.

• Update and refine internal policies, operational procedures, and team working manuals.

• Generate daily reconciliation reports and fulfill various ad-hoc reporting requests.

Skills and Requirements

• Strong commitment to providing exceptional customer service and resolving complex problems.

• Proficiency in handling diverse banking operations, from account maintenance to credit administration.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

Job Scope

• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers’ enquiries and ensure the service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

Job Qualifications

• Minimum Diploma in any discipline
• 1 - 2 years of experience in customer service-related roles
• Ability to face customers in banking branch setting
• Tech-savvy and willing to be trained
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results
• Work Shift: Mon - Fri (Bank office hours)/Sat (AM half day)

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Our client is in the Property Mangement Industry. Due to business needs, they are now recruiting for Customer Service Officer to be part of their team for ongoing transformation projects.

They are located at Bugis – Walking distance from the MRT station.

5.25 days work week - Mon-Fri: 9am-6pm, Alt Sat: 9am-1pm

Duties

• Coordinate appointment schedules with residents.
• Ensure workers report punctually for assigned duties.
• Inform residents promptly in the event of any delay in scheduled appointments.
• Monitor and track the progress of ongoing work assignments.

Requirements

• Minimum qualification: O Level or equivalent.
• Excellent communication skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: tc1@recruitpedia.sg

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

• Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm
• Salary: $$2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Sin Ming Autocity (Bishan / Upper Thomson)

1. Front Desk & Reception Duties

• Serve as the first point of contact for all walk-in customers, visitors, and callers.
• Greet customers with professional attitude and provide courteous assistance.
• Manage incoming calls and route them to relevant departments.
• Handle incoming / outgoing mail, parcels, and courier coordination.
• Maintain a clean, organized, and professional reception area.

2. Professional Appearance 

• Wear appropriate business attire as per company guidelines (formal or business casual).

3. Customer Service & Follow-Up Responsibilities

• Proactively call customers to remind them of regular vehicle servicing schedules.
• Provide appointment reminders to customers one day before their scheduled service.
• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.
• Assist customers with booking service appointments and answering basic enquiries.
• Maintain strong customer relationships through consistent after-sales follow-up.

4. Sales Support, Lead Generation & Target Achievement

• Contact customers to collect details for quotations and service proposals.
• Promote Company's Automobile services, packages, and ongoing promotions.
• Proactively generate leads and help achieve monthly sales targets.
• Seek practical ways to hit targets instead of focusing on challenges or complaints.
• Identify opportunities to improve customer engagement and revenue growth.

5. Review & Testimonial Engagement

• Encourage satisfied customers to leave reviews and testimonials.
• Guide customers through the review process and maintain feedback records.
• Support initiatives to enhance the company’s online reputation.

6. Marketing Support & Media Appearance

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.
• Be willing to appear on video content, photos, or other media as part of promotional activities.
• Promote the company’s brand image in a professional and approachable manner.

7. Administrative Support

• Perform data entry, filing, documentation, and maintain accurate records.
• Assist with appointment scheduling and office coordination.
• Manage monthly lunch orders for staff and ensure timely delivery.
• Monitor and replenish office stationery and supplies regularly.
• Support management with other administrative tasks as needed.

8. Payment & Receipt Handling

• Receive customer payments and issue receipts accurately.
• Ensure compliance with company procedures for cash and transaction handling.

9. Work Schedule & Expectations

• Willing to work 5.5 days per week (alter. Saturday)
• Expected to stay slightly later when required to accommodate customer vehicle collection.
• Demonstrate responsibility, initiative, and a customer-first attitude.
• Maintain a cheerful and positive demeanor when interacting with customers at all times.

10. Driving Requirement

• Preferably able to drive and possess a valid driving license.
• Able to move or shift customer vehicles safely when required.

11. General Office Coordination

• Liaise with vendors or service providers for office needs.
• Perform any other ad-hoc tasks assigned by management.

Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Key Responsibilities

Client Support

• Act as main contact for client service
• Handle inquiries, issues, and requests
• Follow up on client cases

Client Advisory & Transactions

• Guide clients on banking products and services
• Support account opening (documents, coordination, meetings)
• Process account closures and fund transfers
• Assist with term deposit rates
• Support transaction processing and tracking
• Handle statements, advices, fax, and mail
• Assist with credit checks and loan instructions
• Support e-banking services (applications, updates, password resets)

System & Administration

• Update and maintain client records in systems
• Ensure proper follow-up on cases

Policies & Reporting

• Update procedures and manuals
• Prepare daily and ad-hoc reports

Requirements

• Diploma/Degree with banking operations experience
• Basic knowledge of banking products and systems
• Good communication and teamwork skills
• Proficient in MS Office

R1105492
23C1935

Provide secretariat support for regular and ad hoc departmental meetings.

Prepare, circulate, and track meeting minutes and action items to ensure timely follow-ups.

Schedule meetings, send invites, and coordinate agendas and presentation materials.

Liaise with stakeholders across teams to ensure alignment and meeting readiness.

Support ad hoc administrative and coordination tasks as needed.

Utilize MS Teams and CoPilot to streamline meeting management and documentation.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Handle customer-reported scam cases by conducting thorough investigations, analysing evidence, and providing recommendations to ensure fair and objective outcomes.

Key Responsibilities

• Serve as the primary point of contact for customers regarding scam allegations.

• Conduct timely, unbiased investigations and assess facts objectively.

• Analyse and synthesise evidence to identify patterns, trends, and potential risks.

• Provide well-reasoned recommendations based on investigation findings.
  

  
  

  
  

  Interested applicants may email resume to kellychooi@recruitexpress.com.sg

  Chooi Kelly (CEI Registration No: R25136207)

  Recruit Express Pte Ltd (EA: 99C4599)

  We regret only shortlisted candidates will be contacted