Total 729 contract manager job vacancies in Customer Service category in The Philippines

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Act as the first point of contact for the customers
- Supporting Client’s calls
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.

Requirement

• Minimum 'O' level/ Higher NITEC/ Diploma in any discipline
• Preferably with prior office administration experiences
• Location: Greenwich/ UBI Location. Working hours are 8.30am to 6.00pm (Monday to Friday) or 7.00am to 4.45pm/ 10.00am to 7.45pm (any 5 days of the week including one weekend)

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: west5@recruitexpress.com.sg

EA License No: 99C4599

This is a two-years contract position.

Job Summary:

We are seeking a proactive and organised individual to support project management, reporting, and event coordination within our Ambulatory Services. The role involves working closely with internal departments and external stakeholders to manage operations and implement initiatives that enhance care for seniors.

Key Responsibilities:

• Support the department and the respective services in project management, management reporting and event coordination activities.
• Collaborate with various departments within Kwong Wai Shiu Hospital and external stakeholders to manage projects and track outcomes effectively.
• Partner with internal and external parties to develop, implement, and enhance frameworks, workflows, and operational processes.
• Prepare proposals, presentation materials, and maintain databases and statistical reports as required.
• Manage meeting logistics, including preparing agendas, taking minutes, and following up on planned and proposed action items.
• Coordinate and provide support for events and handle general administrative tasks as needed.

Requirements:

• Degree in any discipline, preferably in healthcare related field
• At least 4 years’ experience in Senior Care, Active Ageing Centre (Care) operations, or working within the healthcare or eldercare sector.
• Preferred attributes and competencies include:
• Ability to work independently,
• Strong interpersonal and communication skills
• Effective in strategic networking and stakeholder engagement
• Community-oriented mindset
• Proven project coordination capabilities
• Strong administrative skills and proficiency in Microsoft Excel / Word / PowerPoint
• Commitment to collaborative and shared goals

What You Will Do

• Act as the focal point for all AOG-related matters, responding promptly to notifications and initiating the necessary protocols.

• Initiates immediate contact (phone call) with P&WC personnel during AOG or urgent situations.

• Accurately assesses the customer's needs and requirements.

• Provides logistical and commercial support for service-related problems encountered in operation of P&WC engines.

• Collaborate with cross-functional teams, including maintenance, operations, logistics, and quality assurance, to ensure a coordinated and efficient response to AOG events.

• Acts as liaison between CFirst and the appropriate internal groups: Spare Parts, rental engines, MRT, Programs, DAA, PPH, warranty, publications, service investigation, executive team, etc.

• Always work to provide the best return to service plan to P&WC customers

• Establish and maintain effective communication channels with internal and external stakeholders, including airline operations, maintenance teams, suppliers, and regulatory authorities.

• Ensure clear, timely, and concise communication of AOG status, progress, and resolution timelines to all involved parties until the aircraft has returned to service

• Maintains a high standard of etiquette and protocol with the customer during any form of contact.

• Coordinate the allocation of resources and ensure that they are deployed in a timely manner to expedite the troubleshooting and repair process.

• Liaise with maintenance providers, part providers, and replacement asset provider to secure necessary manpower, parts, expertise, engine, and support.

• Maintain accurate and up-to-date records of AOG events, including timelines, actions taken, and resolutions achieved.

• May be responsible to conduct and lead the CFirst AOG meeting on each business day.

• Responsible to generate and issue the CFirst AOG report on each business day.

• Effectively document and manage events with CRM (Customer Relationship Management) system for all customer interactions, including commitments, timelines, actions taken, and resolutions achieved from initiation to closure.
  

  Qualifications You Must Have

  • Bachelor’s degree in engineering or business or related field.

  • 5 years of customer account or program experience in the aerospace industry or in a logistics environment.

  • Proven ability to excel in fast-paced environments managing high volumes of calls, emails, and competing priorities with accuracy and composure.

  • Strong proficiency navigating multiple enterprise IT platforms (e.g., CRM, SAP, Outlook) with the agility to quickly learn new systems.

  • Customer-focused professional with a strong sense of urgency, sound judgment, and excellent decision-making and problem-solving skills.

  • Proactive “go-getter” with a results-driven mindset; hands-on experience in assembly, inspection, or engine/APU maintenance is an asset.
    

  Qualifications We Prefer

  • Experience in the Aerospace and Aero Engine knowledge.

  What We Offer

  • Career and skills development opportunities.

  • Employee scholarship program for further education.

  • Comprehensive health, medical and dental benefits.

  • On-the-job training and in-house/external certifications.

  • Competitive renumeration package.

  • Allowance and overtime benefits where appliable.

  • Company transport provided.

Key Responsibilities:

• Qualify, pursue and close large-scale new services businesses and drive successful renewal.
• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Deal Pursuit team, Services Delivery team, & Professional Services team, etc.
• Client Relationship Management:
• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.
• Strategic Account Planning:
• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.
• Customer Success Advocacy:
• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.
• Provide the right training sessions to induce more customers’ usage:
• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services and solutions industry.
• Strong understanding of IT hardware, cloud technologies, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.
• Experience in customer engagement, strong probing skills to understand customers’ pain points
• Strategic thinker with a proactive approach to problem-solving and decision-making.

EA License No.: 11C5502

EA Reg No.: R23114633

Job Description:

• Manage the day-to-day activities of the Sales Support team, overseeing a group of 6–7 employees
• Establish and nurture strong relationships with key clients while collecting relevant market insights
• Liaise with Customer Service, Operations, and Finance teams to ensure all client needs are effectively fulfilled
• Foster and sustain partnerships with international agents
• Work closely with senior management to explore and capitalize on opportunities for business development and market growth
• Provide suggestions for process enhancements and support the execution of improvement initiatives

Requirements:

• Diploma/ Bachelor’s Degree in Logistics, Supply Chain, or a related field.
• Minimum 10 years of experience in a freight forwarding/ logistics industry.
• Excellent communication, negotiation and presentation skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com;

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Location

Ubi

Working Hours

Office Hours
Monday to Friday.

Key Responsibilities

• Handle inbound and outbound customer enquiries professionally and promptly
• Provide accurate information regarding services, appointments, and processes
• Schedule and coordinate appointments as required
• Update and maintain accurate customer records in the system
• Escalate complex cases to the relevant departments for resolution
• Ensure service standards and response timelines are met

Requirements

• Minimum ‘O’ Level
• Prior experience in customer service or call centre environment is an advantage

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Location

Ubi

Working Hours

5 Days including weekends
AM / PM / ON

Key Responsibilities

• Handle inbound and outbound customer enquiries professionally and promptly
• Provide accurate information regarding services, appointments, and processes
• Schedule and coordinate appointments as required
• Update and maintain accurate customer records in the system
• Escalate complex cases to the relevant departments for resolution
• Ensure service standards and response timelines are met

Requirements

• Minimum ‘O’ Level
• Prior experience in customer service or call centre environment is an advantage

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Handle and resolve all customer queries received via phone, email, social media platform, live chats, walk-in effectively and promptly.

• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.

• All customer service request and any follow-up interaction is logged into CRM accurately and timely.

• Maintenance and updating of the data for CRM - Serial Number databases, model codes, and system updates during new product launches

• Assist in processing and invoicing Local and Export spare part orders.

• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
  
  

Requirements:

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.

• Good analytical, organizational, and documentation skills.

• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

• Proficient in Microsoft Excel, Word and PowerPoint.

• Experience in CRM System is a plus

Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability

2. Detailed Job Scope

3. Reason for Leaving for All Employments

4. Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018

Location

Hougang

Working Hours

5 Days including weekends
AM / PM / ON

Key Responsibilities

• Handle inbound and outbound customer enquiries professionally and promptly
• Provide accurate information regarding services, appointments, and processes
• Schedule and coordinate appointments as required
• Update and maintain accurate customer records in the system
• Escalate complex cases to the relevant departments for resolution
• Ensure service standards and response timelines are met

Requirements

• Minimum ‘O’ Level
• Prior experience in customer service or call centre environment is an advantage

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Details:

• Contract: 1 year  + UP to 1 month completion bonus

• Working Hours: Mondays to Fridays, 9 am to 6 pm

• Working Location: Ang Mo Kio

Job Scope: 

• Order management - closing of orders and invoicing

• To follow up with native Korean speaking customers and business partners to manage quotations, order fulfilment, part returns management and collections follow up

• The focal point for external customers & business partners on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.

• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.

• To communicate & negotiate with external customers & divisions on products delivery dates.

• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.
  

  Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile

  We regret to inform that only shortlisted candidates will be notified.

  By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

  PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)