Total 729 contract manager job vacancies in Customer Service category in The Philippines

Role Summary

We are looking for a self‑motivated, well‑rounded IT professional with strong experience managing large, outsourced IT Development and Application Support (ASM) teams within the BFSI (Banking, Financial Services & Insurance) domain.

The role involves end‑to‑end ownership of delivery excellence, customer satisfaction, and financial performance (P&L), while managing multi‑vendor, multi‑geography teams in an onsite–offshore model. The candidate will be responsible for driving operational efficiency, productivity improvement, and service quality across development, transformation, and production support engagements.

Key Responsibilities

Delivery & Operations

• Lead and manage large IT Development and Production Support teams (50+ FTEs) in an onsite–offshore, outsourced delivery model.
• Own delivery excellence parameters, customer satisfaction index, and P&L responsibility for assigned engagements.
• Ensure high service quality and lead service recovery activities in case of delivery or SLA issues.
• Establish and govern operating procedures, delivery frameworks, and work allocation within the span of control.
• Drive continuous improvement through productivity improvement levers to enhance operational efficiency.

Project & Program Management

• Manage projects using Agile (Scrum/Kanban), Waterfall, and Iterative methodologies as per engagement needs.
• Effectively manage fixed‑price engagements, ensuring scope, schedule, cost, and risk are controlled.
• Oversee delivery across development, testing, transformation, and production support tracks.
• Present program status, risks, and mitigation plans to senior client and internal leadership forums.

People & Stakeholder Management

• Lead and manage multi‑ethnic, multi‑geography teams across vendors and client organizations.
• Handle people management responsibilities including onboarding, performance management, planning, and capacity allocation.
• Build strong client relationships with mid and senior‑level stakeholders through proactive communication and governance.
• Demonstrate excellent customer orientation and communication skills.

Domain & Technical Leadership

• Provide leadership across BFSI engagements, with strong exposure to:Retail BankingPaymentsChannelsWealth Management
• Demonstrate strong technical acumen based on prior hands‑on background in:DevelopmentTestingCloud‑based project delivery
• Apply ITIL processes effectively across Application Support and Managed Services engagements.
• Understand IT outsourcing engagement models and commercial constructs.

Business Development Support

• Participate in RFP / Bid processes, including due diligence, solutioning, and transition planning.
• Support engagement transitions, including transition from incumbent vendors where applicable.

Mandatory Requirements

• Experience managing 50+ FTE IT Development and Production Support teams in onsite–offshore models.
• Strong delivery management experience within BFSI, with exposure to Retail Banking and Payments.
• Bachelor's degree in computers sciences or any related discipline
• Proven experience working in multi‑vendor environments.
• Hands‑on project management experience across Agile and traditional delivery methodologies.
• Certification in Project Management practices and Agile Ways of Working.
• Strong background in Development and Testing, enabling effective technical oversight.
• Experience managing delivery in cloud technology environments.
• Demonstrated understanding and implementation of ITIL processes.
• Experience managing fixed‑price engagements with full commercial responsibility.
• Excellent communication, stakeholder management, and presentation skills.

Good to Have

• Prior experience managing transitions, including transitions from incumbent vendors.
• Deep understanding of IT outsourcing commercial and engagement models.

Non‑Technical / Soft Skills

• Strong willingness to learn new technologies and adapt to a corporate environment.
• Outstanding verbal and written communication skills (technical and non‑technical).
• Ability to communicate effectively with mid and senior client stakeholders.
• Strong negotiation, interpersonal, and conflict‑handling skills.
• Ability to present confidently in senior management forums and respond to complex queries.
• Collaborative mindset and strong team‑player attitude.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to abegail@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Responding to participant enquiries related to registration and providing administrative support.
• Managing participant transfers and withdrawals within the training management system, while keeping all relevant stakeholders informed.
• Using RapidSMS to promptly notify participants of any last-minute course updates.
• Supporting the ongoing improvement of customer support processes.
• Assisting in the delivery of Academy courses, with flexible compensation for occasional after-hours work (typically 2-4 times per year).
• Performing any other duties as assigned.

• Degree or Diploma holder with at least 2 years of relevant experience.
• Excellent written and verbal communication abilities.
• Strong organizational and time-management skills with a high attention to detail.
• A proactive, customer-service oriented mindset.
• Self-driven, adaptable, and resourceful in navigating changes.
• A keen interest in process improvement and efficiency.
• Experience with Microsoft PowerBI for generating data dashboards is a plus.
• Experience in using Zendesk will be advantageous.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Key Responsibilities

• Handle customer enquiries and issues (internal and external) via phone and email, providing accurate and complete information
• Ensure proper follow-up and resolution of cases within established Service Level Agreements (SLAs)
• Coordinate with internal stakeholders to investigate and resolve operational or system-related issues
• Provide support for corporate digital banking platforms
• Guide and educate customers on product features and system navigation
• Support enquiries, clarifications, and rejections relating to digital banking forms
• Handle inbound calls from internal stakeholders such as Relationship Managers (RMs), Assistant Relationship Managers, and Branches
• Adhere to internal procedures and service standards at all times
• Maintain a professional, empathetic, and customer-focused attitude
• Deliver consistent, high-quality service to achieve strong customer satisfaction
• Perform any additional duties as assigned

Requirements

• Diploma or Degree holder
• Minimum 1 year of banking experience, preferably in a customer service or corporate banking support role
• Good knowledge of corporate banking products and services
• Excellent written and verbal communication skills
• Ability to multi-task and work independently in a fast-paced environment
• Good analytical and problem-solving skills
• Positive attitude with strong sense of ownership and accountability
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Manage claims recovery cases and ensure recovery targets are achieved

Contact policyholders daily to gather information and guide them through third-party claim submissions

Use strong communication and persuasion skills to encourage successful claim recovery follow-through

Handle inbound and outbound calls in accordance with standard operating procedures

Maintain accurate tracking, documentation, and follow-up records for all call activities and case outcomes

Ensure compliance with internal policies, business controls, and regulatory requirements

Identify and escalate operational or compliance risks where necessary

Stay updated on industry regulations, compliance requirements, and emerging risks relevant to claims handling

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Course Feedback
  • Serve as the key contact for PG course feedback matters. This includes coordinating with stakeholders and administrative colleagues to ensure the smooth operation of course feedback systems and processes.
  • Conduct in-depth analyses to investigate PG course feedback trends, and produce both regular and ad-hoc reports as requested by senior management.
  • Review course feedback processes and system functions and make recommendations for enhancements. This includes working with the IT team and Programme Managers to ensure implementation.
  • Pending stakeholders' needs, provide thought leadership on course feedback questions and reports.
  • Provide Assistant Director (Feedback) with administrative support on the undergraduate course feedback exercise.
• Teaching Awards
  • Manage and improve teaching excellence award processes, with a focus on PG. This includes the review of criteria, call for nominations, processing of submissions, and selection of recipients by a university teaching committee.
  • Provide Assistant Director (Feedback) secretarial support in engaging management as well as coordinating with a university committee that selects award recipients, with support from administrative staff.
  • Provide Assistant Director (Feedback) support in planning and executing the annual SMU Teaching Excellence Awards Ceremony, including follow-up initiatives to promote best practices.
• Faculty Development
  • Provide consultations to faculty, particularly on course feedback reports, to help them improve and innovate in their teaching.
  • Support the design and implementation of CTE's learning opportunities for faculty to improve and innovate in teaching. This includes collaborating with undergraduate and lifelong learning counterparts, where appropriate.
  • Support the creation of a variety of pedagogical resources useful for faculty.
  • Act as the repository for and steward of CTE's PG teaching policies and guidelines.
  • Conduct literature reviews and contribute to CTE's evidence-based recommendations for teaching and learning.
• Work closely with stakeholders such as Senior management, faculty, Dean's and Programme Offices, and CTE colleagues to execute the above.
• Manage timelines, budgets, and deliverables for the above-mentioned programmes with assistance from administrative colleagues.
• Perform other duties and responsibilities as assigned.

• Degree with at least 5 years of relevant work experience. Candidates with experience in higher education are preferred.
• Familiarity with running institutional surveys and managing large data sets, particularly in the context of teaching.
• Experience in using statistical tools and concepts to interpret quantitative and qualitative findings to make recommendations.
• Strong knowledge in pedagogical approaches, best practices and issues related to student feedback on teaching, particularly in higher education.
• Experience in curriculum planning, design and implementation.
• Experience in workflow automation and event management would be an advantage.
• Strong analytical and problem-solving skills to identify issues, assess constraints, weigh options and propose alternate solutions for continual improvement
• Strong orientation towards communicating data insights in a manner that is coherent for stakeholders from diverse backgrounds.
• Strong inclination for stewarding sensitive data based on policy and due process
• Excellent interpersonal and listening skills, and possess a service-oriented approach when supporting senior management, schools, offices, faculty and students.
• Excellent organisational skills, with a sharp eye for details.
• Excellent team player, with initiative and the ability to work independently.
• Excellent time management, persistence and the ability to multitask.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Locations: Paya Lebar OR Greenwich (p/up at Kovan, Serangoon, Woodlands, Tampines)

Greenwich (headcount 45-50)

830am - 6pm (Mon - Fri)

230pm-12mid night shift if required as line is running on 24/7 (not exceeding 5x in a month)

Paya Lebar

830am - 6pm (Mon - Fri)

Responsibilities

•                   Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

•                   Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

•                   Foster a workplace that helps the team thrive.

•                   Actively engage and support the development of your team to ensure better performance and succession planning.

•                   Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

•                   Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

•                   Contribute to the design and implementation of change requests which impact the contact centre.

•                   Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

•                   Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.

•                   Identify and instill best practice, processes and systems and drive continuous improvement environment.

•                   Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

•                   Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements:

•                   Diploma/ Degree in any field with supervisory experience in contact centre
•                   Prior experience in BPO setting is required

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

We are seeking an experienced Service Delivery Manager – Process Excellence & Continual Service Improvement to oversee end-to-end IT service delivery while driving structured process improvement and automation initiatives. This role combines service delivery ownership with a strong focus on process gap identification, ITIL-based service management, continual service improvement (CSI), and compliance with quality and service management standards.

The role operates across hybrid environments (on-premises, cloud, and data center) and works closely with operations, engineering, cloud, security, and leadership teams to ensure services are reliable, efficient, compliant, and continually improving.

Key Responsibilities

1. Service Delivery Management

• Own end-to-end delivery of IT services across infrastructure and cloud environments.
  
• Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
  
• Lead incident, problem, change, and service request management in line with ITIL best practices.
  
• Act as the primary escalation point for service delivery issues and client concerns.
  
• Conduct regular service reviews, performance reporting, and stakeholder updates.
  
• Oversee resource and capacity management to meet current and forecasted demand.
  

2. Process Gap Identification & Optimization

• Identify process gaps, inefficiencies, and control weaknesses across IT service operations.
  
• Perform root cause analysis (RCA) on recurring incidents and service failures.
  
• Benchmark existing processes against ITIL, ISO 9001, and ISO/IEC 20000 standards.
  
• Recommend and prioritize process improvement initiatives based on impact and risk.
  

3. Process Mapping & Documentation

• Develop and maintain AS-IS and TO-BE process maps for IT service management processes.
  
• Define process workflows, RACI models, controls, KPIs, and handover points.
  
• Maintain SOPs, runbooks, work instructions, and governance documentation.
  
• Ensure documentation supports audit readiness and operational consistency.
  

4. Continual Service Improvement (CSI)

• Drive Continual Service Improvement (CSI) initiatives aligned with ITIL principles.
  
• Apply Six Sigma / Lean (DMAIC) methodologies to improve efficiency, quality, and reliability.
  
• Track improvement actions, benefits realization, and measurable outcomes.
  
• Embed a culture of continuous improvement across service delivery teams.
  

5. Automation & Service Enablement

• Identify opportunities to automate manual or repetitive service delivery processes.
  
• Work with ITSM tools, workflow platforms, and reporting solutions to enable automation.
  
• Support creation of dashboards and metrics for service performance and process health.
  
• Improve service efficiency through tooling optimization and data-driven insights.
  

6. Governance, Risk & Compliance

Ensure service delivery and processes comply with:

o ISO 9001 (Quality Management Systems)

o ISO/IEC 20000 (IT Service Management)

Support internal audits, external audits, and compliance assessments.

Identify service risks and implement mitigation and control measures.

Collaborate with security teams to ensure alignment with cybersecurity and regulatory requirements.

Have knowledge of Government IM8 Security standard and policy practice

7. Stakeholder & Client Management

• Act as the single point of contact for clients and internal stakeholders on service matters.
  
• Translate technical and operational issues into business-focused insights.
  
• Partner with leadership to align service delivery and improvement initiatives with business objectives

Centre Manager (Enrichment Centre)

Working Days:

• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics
  8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Centre Manager role

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Assistant EHS Manager
Working Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pm, Saturday may need to work half day depends on project (Can claim OT)
Office at City Hall
Salary: $5800 to $7800

Requirements

• Bachelor's Degree in Workplace Safety, Health and Environment and accepted WSH-related qualification
• Minimum 10 years’ experience as a WSHO
• Must hold a valid registration with MOM as a WSH Officer

Job scopes

• To oversee all QEHS & ECM functions (Quality, Environmental, Health & Safety) and work closely with all Head of Departments and peers to ensure statutory compliance, KPIs, organizational standards, and policies set are met.
• Responsible for identifying, assessing and advising on risks arising from the workplace or work processes, recommending measures to eliminate or minimise and control the risks and implementing the measures.
• To coordinate, maintain and update documentation for ISO9001:2015, ISO14001:2015 and ISO45001:2018.
• To conduct periodic internal audit for the QEHS management systems.
• Conduct training for employees on the QEHS management systems.
• To facilitate management review meeting.
• To update and disseminate relevant legal and other requirements to company employees and interested parties.
• To update and maintain green & gracious initiatives for certification under the GGBS.
• To analyse accident statistics and develop intervention programme.
• To organise annual Company wide QEHS promotional activities.
• To plan and conduct EHS cross inspection for company projects.
• To arrange for external audit on the QEHS management systems and ensure certifications are kept current.
• To monitor and ensure other QEHS related certifications are kept current (e.g.Bizsafe, GGBS, Registered Scaffold Contractor).
• To prepare annual Company safety targets in-line with adopted targets from company’s Oversea Division.
• To conduct periodic meetings with project WSHO for sharing of operating site issues with a view to standardize QEHS activities for Company project adoption.
• To provide QEHS consultation to Company project sites.
• To provide relevant support to the Business Development Department in tendering exercise.
• To identify & recommend relevant QEHS related training, seminars, forums etc for Company staff participation.
• To liaise & participate in authorities visits to project sites where appropriate.
• To assist & provide advice to project sites on accident/incident investigation upon request.
• To make use of in-house cloud system (i.e., share point, one-drive etc.) to keep records for sharing and easy reference.
• Any other assignments as instructed by the Construction General Manager or Company Director.