Total 2 contract manager job vacancies in Customer Service category in Selangor

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 

• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 

• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 

• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 

• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 

• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• To complete customs entries in an accurate and timely manner, checking all relevant documents and delivering a service that meets TELEPORT standards.
• To submit customs declarations to RMCD using simplified, summary and standard procedures, ensuring strict compliance to current statutory procedures.
• To forward the customs release messages to the internal departments team and other representatives.
• To build relationships and rapport with new and existing customers and communicate effectively with authorities such as :
  • Internal & External of Teleport Commerce Teams
  • RMCD
  • Cargo Terminals
  • Key business partners
  • Suppliers/Transporters
  • Other business support agencies
  • MAHB
• To complete data administration and validation, scanning and filing supporting documents.
• To be the first response to all enquiries regarding Customs Declarations.
• Complete any other documentation that may become relevant over time.
• Create and maintain accurate, relevant, and up to date information relating to all interactions and business changes.
• To carry out other duties commensurate with the role and role grade as required and directed from time to time.
• Coordinates with Principal, Fleet Team, Operations Team and CS Team on the Shipments status.
• Provide support to staff and clients whenever required.

• Strong communication skills
• Strong interpersonal skills 
• Able to operate computer programmes such as:
  • Microsoft Office
  • Google sheet
  • ALDEC
  • Digital TRADE PLOTFORM (DTP)
  • One teleport / Teleport Dashboard
  • Mypayment / WebCor 
• Demonstrates the ability to quickly grasp new concepts, technologies, and processes, allowing for swift adaptation to changing work environments and requirements.
• Proactively takes action and seeks out opportunities to contribute positively to projects and tasks without needing to be prompted, showing a proactive and forward-thinking approach to work
• Exhibits strong problem-solving skills, effectively identifying issues, analyzing root causes, and developing creative solutions to overcome challenges and achieve objectives efficiently
• Displays a strong work ethic and commitment to completing tasks with diligence and dedication, consistently putting in the effort required to meet deadlines and deliver high-quality results.
• Collaborates effectively with colleagues, demonstrating a cooperative and supportive attitude, contributing to a positive work environment, and achieving shared goals through effective communication and cooperation.
• Meticulous with work - double checking for accuracy of data entry

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!