Total 58 construction quality control job vacancies in Customer Service category in The Philippines

Assistant Customer Relations Officer (HDB Project)

We are looking for a motivated and communicative Assistant Customer Relations Officer to support our site team. You will play a key role in maintaining positive relationships with residents and stakeholders while ensuring administrative tasks for the project are kept up to date.

Responsibilities

Assist in conducting regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.

Feedback Management: Support the Lead CRO to handle and resolve conflicts, feedback and complains pertaining to the project.

Liaison Support: Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed.

Administrative Duties: Perform administrative/clerical duties.

Requirements

Education: Minimum GCE "O" Level.

Experience: Fresh graduates are welcome to apply; candidates with no experience will be considered for this Assistant role.

Attributes:

Approachable personality with good communication skills.

Comfortable walking the ground and interacting with residents.

Able to handle feedback professionally and calmly.

Interested candidates please apply with detailed resume including the following:

Current & Expected Salary

Reason(s) for Leaving

Date of Availability

Job Responsibilities

• Resident Engagement: Act as the main point of contact for residents, addressing inquiries, complaints, and feedback.
• Defects Management: Monitor and update residents on the status of defect rectifications.
• Appointment Scheduling: Arrange inspections with the Building Service Centre (BSC) team.
• Liaison Work: Coordinate with HDB, Town Council, consultants, and subcontractors.
• Administrative Duties: Prepare reports, manage correspondence, and maintain records.
• Public Relations: Write notices to inform residents about construction activities.
• Site Coordination: Work with site supervisors to schedule rectification work.
• Information Centre Management: Maintain and upkeep the service centre.

Core responsibilities:

• Handle and resolve conflicts, feedback and complains pertaining to the construction projects.
• Plan and launch public relation programs such as: preparing circulars, letters and notices to public and/or tenants/ residence.
• Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed.
• Attend and provide administrative assistance and logistic support in Construction Working Committee meeting, as and when directed by the SO Representative.
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Conduct regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Work closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities.
• Develop positive relationship and maintain good rapport with residents and different stakeholders.
• Participate in project's meeting, record minutes of meetings pertaining to the assigned project.
• Maintain proper record of all PR cases, correspondences and communication materials.
• All other associated co-ordination and submission works and documentations.
• Perform administrative and clerical duties.
• Ad-hoc duties as assigned.

Core responsibilities:

• Assist CRO to plan and launch public relation programs for the construction projects, such as preparing circulars, letters and notices.
• Conduct survey on existing condition, such as: spalling concrete and ceiling leakage etc. as well as taking measurement.
• Plan and coordinate assigned work to be carried out in a timely manner.
• Handle enquires, feedback and complaints pertaining to the projects as well as follow-up on actions to resolve it.
• Work closely and ensure smooth operation procedure during upgrading work between the relevant parties such as residents, contractors, consultants and authorities like the Town Councils and Housing Development Board (HDB) etc. as well as take proactive measures in mitigating complaints arising from the construction activities.
• Show, explain and demonstrate to residents and/or tenants the location and purpose of retrofits provisions.
• Maintain good rapport and positive relations with the residents and/or tenants.
• Conduct regular visits to residents and/ or tenants affected by the works to gather feedback and keep them posted of the work schedule’s changes and impacts.
• Perform administrative/clerical duties.
• Ad-hoc duties as assigned.

• MNC Company
• Basic $2700 - $3200 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West / On-site
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

Commissioning at Customer Premises

• Attend site commissioning sessions with customers and contractors.
• Conduct end-user training on the operation and maintenance of Intruder Alarm, CCTV and Access control systems.
• Inspect and verify contractor’s installation work to ensure it meets quality and technical requirements.
• Confirm that all installations and configurations comply with the specifications stated in the quotation or work order.
• Document commissioning activities and provide reports to relevant stakeholders.

Attend to Customer’s Complaints On-site

• Respond promptly to service calls and troubleshoot system issues on-site.
• Diagnose, repair, and test faulty equipment or system components.
• Provide technical support and advice to customers to resolve issues efficiently.
• Liaise with internal teams and suppliers for parts replacement or technical escalation when required.
• Ensure customer satisfaction through professional communication and quality service delivery.

Job Requirements:

• Possess minimum Nitec / Diploma in Electrical / Electronic / Mechatronic Engineering or related field.
• Experience in Intruder Alarm, CCTV and Access control systems or similar low-voltage systems preferred.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Experience Managing DM/IDM/PS material at Material Room/ Kitting room.
• Work with warehouse team to bring up material on time for production support.
• Responsible on timely material good issuance to production.
• Managing and dispose scarp material from production in weekly basis.
• Attend daily cycle count in order to maintain inventory accuracy.
• Assist requestors request and perform stock check when necessary.
• Able to work under pressure and assists another ad-hoc task assigned by superior.

Customer Relations Officer (HDB Project)

Responsibilities:

• Handle Complaints: Resolve all conflicts, feedback, and complaints from residents and shop tenants regarding the project.
• Meeting Representative: Attend dialogue sessions and meetings with the Client, RC, CCC, Town Council, and other government bodies.
• Ground Engagement: Conduct regular house-to-house visits to residents affected by the works. Update them on work schedules and any potential impact (noise, dust, etc.).
• Reporting: Keep proper records of all feedback and report to the Project Manager/Board.
• Ad-hoc: Any other public relations duties assigned by the management.

Requirements:

• Education: Minimum GCE "A" Level or Diploma (any field).
• Experience: At least 3 years of experience in similar experience
• Industry: Experience in HDB projects (HIP, BTO, or Lift Upgrading) is a major advantage.
• Skills: Must be able to communicate well with residents and handle difficult situations on-site.
• Entry-Level: Candidates with no experience but have at least GCE “O” Level may be considered for the APRO (Assistant Public Relations Officer) role.

To Apply:

Please apply with your resume with the following information:

1. Current & Expected Salary
2. Reason for Leaving
3. Availability / Notice Period

Only shortlisted candidates will be contacted.

Roles & Responsibilities

• Involve in Housing & Development Board (HDB) upgrading projects or any other assigned construction projects.
• Plan and launch public relation programs such as preparing circulars, letters and notices.
• Conduct survey on condition of flats
• Plan and coordinate works to be carried out within the flats timely
• Handle queries and feedback pertaining to the projects as well as follow-up on actions to resolve it.
• Work closely and ensure smooth operation procedure during upgrading work between relevant parties such as residents, contractors, consultants and authorities.
• Attend and provide administrative assistance and logistic support in Construction Working Committee meeting.
• Maintain good rapport and positive relation with the residents.
• Work together with the team to complete assigned tasks
• On-the-job training will be provided

Requirements:

• Customer service orientated, possesses the skill, knowledge and ability to manage issues and general project queries with the residents effectively.
• Team player, diligent and willing to work extra hours when needed.
• Minimum qualification of GCE "O" Level Certificate, with customer service experience preferred.
• Capable of communicating effectively in English and one other official language preferably.
• Able to work full shift on Saturdays
• 6 months contract job
• Location is in the west

Job Type: Full-time, Contract

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

Our client is an established Singapore-based construction company with a strong track record in private and public residential projects and extensive development. The organization is known for delivering quality works across all their projects, with a focus on operational excellence, safety, and stakeholder engagement.

Responsibilities:

• Serve as the main point of contact for residents during HDB upgrading projects (HIP)

• Handle and resolve resident's feedbacks, complaints, and enquiries in a professional and timely manner

• Prepare and distribute circulars, notices, and letters to residents regarding project updates and schedules

• Conduct regular site visits and engage residents to gather feedback and provide updates on ongoing works

• Liaise closely with internal project teams, contractors, and relevant stakeholders to address issues and minimise disruptions

• Mentor a small team of assistants to assist yourself in completing tasks in a timely manner

• Attend meetings with clients, Town Councils, Resident Committees, and other stakeholders when required

• Provide administrative and logistical support for meetings, including coordination and minute-taking

• Maintain proper documentation of feedback cases, correspondences, and communication materials

• Build and maintain positive relationships with residents and stakeholders

Requirements:

• Minimum GCE A Levels / Diploma

• Prior working experience in customer service, coordination, or construction / HIP projects is an advantage

• Comfortable working in a site-based environment and interacting with residents

How to Apply:

Qualified or interested candidates, please submit your updated resume by using the 'Apply Now' Button

We regret to inform that only shortlisted candidates would be notified.

Foong Sue Lee (Sophia)

Registration Number: R24119357
EA License Number: 18C9027

•

Manage customer quality complaints, containment, investigation, and timely resolution.

•

Lead root cause analysis using 8D, 5 Why, Fishbone, and FMEA; prepare and present 8D reports to customers.

•

Act as the main technical contact for customer quality issues and support audits/reviews.

•

Investigate SMT and PCB assembly issues, including solder printing, placement, reflow, and common defect types.

•

Work with Process/Production/Quality teams to implement CAPA and drive continuous improvement.

•

Monitor complaint trends, yield, and field failures; ensure compliance with IPC, ISO, and customer standards.

•

Mentor junior engineers and support quality improvement initiatives to enhance reliability and satisfaction.

Job Summary

Join as a Customer Quality Senior Engineer to deliver exceptional quality support across Southeast Asia, ensuring customer satisfaction and driving continuous product and process improvements.

Responsibilities

• Execute Customer Quality Engineering (CQE) tasks following company policies, business processes, and customer-specific requirements
• Collaborate with customers and internal teams to solve problems, manage changes, support audits, develop products, and resolve complaints
• Represent the company by promoting product quality, process excellence, and strong quality systems
• Work with cross-functional teams across regions, products, and customer segments to resolve complex quality issues
• Drive timely and effective resolution of customer complaints and quality concerns to enhance satisfaction
• Contribute to global initiatives that improve customer satisfaction and support business success
• Maintain and update documentation, including business processes, tracking systems, performance reports, and continuous improvement projects
• Demonstrate effective planning, execution, leadership, and teamwork to achieve quality objectives

Required competencies and certifications

• Bachelor’s degree in Engineering or a related technical field
• Minimum 5 years of experience in semiconductor manufacturing with customer quality engineering exposure
• Proven skills in managing issues and projects to align customer needs with company capabilities
• Hands-on experience applying quality tools and methodologies such as Pareto analysis, FMEA, SPC, trend analysis, process mapping, DOE, cause-and-effect diagrams, and 8D problem solving

Competitive remuneration package and comprehensive benefits offered

Please email your resume in detailed MS Word format to joyce@peopleprofilers.com including current salary, expected salary, availability date, and reasons for leaving previous jobs

Only shortlisted candidates will be notified

Joyce Koh Ai Leng
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9737
www.peopleprofilers.com
EA License Number: 02C4944
EA Personnel Reg nos R1110618
Job ID: W3673986

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

Responsibilities:

• Conduct inspection and audit of construction equipment (primarily excavators and cranes) across multiple infrastructure projects in Singapore.
• Diagnose faults and perform minor adjustments, repairs, and replacement of faulty components.
• Carry out minor repairs on damaged equipment parts where applicable.
• Coordinate with machinery vendors and suppliers for major repair works when required.
• Perform routine servicing, including cleaning, lubrication, and preventive maintenance.
• Report equipment defects, damages, and operational issues to Management in a timely manner.
• Prepare and submit inspection and audit reports, including findings and recommendations, to Management.
• Participate in vendor and equipment assessment, selection, and evaluation processes.
• Review project performance to identify issues, risks, and improvement opportunities, and implement corrective action plans.
• Review site investigation reports and provide technical input and recommendations.
• Perform other duties as assigned.

Requirements:

• Minimum 5 years of relevant experience in equipment management or inspection within the construction or infrastructure sector.
• Sound knowledge of construction equipment, machinery specifications, and applicable regulations.

Kindly email your resume in a comprehensive Word format to jacqueline.goh@talentvue.com.sg

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Jacqueline Goh
EA License Number: 22C1430
Registration Number: R1326664